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Sudden BSOD problems with 64 bit XP pro


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#1 Iwant2Learn

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Posted 11 May 2010 - 02:51 AM

Two weeks ago I got my first ever BSOD. I quickly ran my avast virus software but came up empty. Next I went through change log (which is not as indepth as it should be). The only changes that were made recently was MS updates and a VMWare instl. Next I uninstalled VMWare. I did however have a supprising number of virus attacks the previous two months, but avast seemed to catch them all. Is it possible that one got through, or maybe a MS update caused a conflict with my system?

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#2 Iwant2Learn

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Posted 11 May 2010 - 03:08 AM

I also wonder if anyone has had experience with XP pro, and might know anti malware that is compatible with 64 bit. The only one I have found is avast. Any suggestions?

#3 noknojon

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Posted 11 May 2010 - 06:58 AM

Hi -
First Avast is not an AntiMalware program - It is an Antivirus program and will not find or remove some Malware downloads -
Try a free download from SUPERAntispyware - This is one Anti Malware program along with free Malwarebytes -
Make sure you update it (same as with Avast) and then run a Full Scan first - Quick Scans are all you usually need after that -

Thank You - :thumbsup:

Edited by noknojon, 11 May 2010 - 07:03 AM.


#4 Iwant2Learn

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Posted 11 May 2010 - 09:02 AM

TY for the suggestions. I was really hoping that superantispyware would find something. However, other than a few tracking cookies, it said I was clean. Still not sure why this computer ran for a year without problems and then suddenly crashes.

#5 hamluis

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Posted 11 May 2010 - 09:55 AM

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html.

Double-click BlueScreenView.exe file.

When scanning is done, Edit/Select All...then File/Save Selected Items. Save the report as BSOD.txt. If the reported date for errors is not in chronological order (most recent at top), then you may want to sort that column to make it so...before saving the file.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Louis

#6 Iwant2Learn

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Posted 11 May 2010 - 10:18 AM

Mini051110-03.dmp 5/11/2010 1:40:24 AM PAGE_FAULT_IN_NONPAGED_AREA 0x00000050 fffffadf`a0d0a022 00000000`00000001 fffff97f`ff0c4057 00000000`00000000 win32k.sys win32k.sys+cff2e x64 E:\WINDOWS\Minidump\Mini051110-03.dmp 2 15 3790
Mini051110-02.dmp 5/11/2010 12:51:55 AM RDR_FILE_SYSTEM 0x00000027 00000000`baad0080 fffffadf`8a84bc60 fffffadf`8a84b670 fffffadf`8c8d90bc RT2860.sys RT2860.sys+2e265 x64 E:\WINDOWS\Minidump\Mini051110-02.dmp 2 15 3790
Mini051110-01.dmp 5/11/2010 12:41:44 AM PAGE_FAULT_IN_NONPAGED_AREA 0x00000050 fffffa80`0290dfb6 00000000`00000000 fffff97f`ff0b70ab 00000000`00000000 win32k.sys win32k.sys+cfc81 x64 E:\WINDOWS\Minidump\Mini051110-01.dmp 2 15 3790
Mini051010-02.dmp 5/10/2010 9:35:47 PM NTFS_FILE_SYSTEM 0x00000024 00000000`0019033d fffffadf`8b8531e0 fffffadf`8b852bf0 fffff800`0103dfef Ntfs.sys Ntfs.sys+5a1f0 x64 E:\WINDOWS\Minidump\Mini051010-02.dmp 2 15 3790
Mini051010-01.dmp 5/10/2010 9:22:30 PM PAGE_FAULT_IN_NONPAGED_AREA 0x00000050 fffffadf`8b76dd78 00000000`00000001 fffff97f`ff096070 00000000`00000001 RDPWD.SYS RDPWD.SYS+16ad78 x64 E:\WINDOWS\Minidump\Mini051010-01.dmp 2 15 3790
Mini050710-02.dmp 5/7/2010 11:57:21 AM SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff97f`ff0ca62a fffffadf`90694360 00000000`00000000 x64 E:\WINDOWS\Minidump\Mini050710-02.dmp 2 15 3790
Mini050710-01.dmp 5/7/2010 11:53:24 AM KMODE_EXCEPTION_NOT_HANDLED 0x0000001e ffffffff`c0000005 fffff97f`ff0cd267 00000000`00000000 ffffffff`ffffffff wdmaud.sys wdmaud.sys+1da890 x64 E:\WINDOWS\Minidump\Mini050710-01.dmp 2 15 3790
Mini050510-01.dmp 5/5/2010 12:01:34 PM BAD_POOL_HEADER 0x00000019 00000000`00000020 fffffadf`9b230430 fffffadf`9b230480 00000000`c5050003 mrxdav.sys mrxdav.sys+f3f9430 x64 E:\WINDOWS\Minidump\Mini050510-01.dmp 2 15 3790
Mini042210-01.dmp 4/22/2010 8:34:50 PM BAD_POOL_HEADER 0x00000019 00000000`00000020 fffffadf`9af1c8c0 fffffadf`9af1c910 00000000`c5050003 aswMonFlt.SYS aswMonFlt.SYS+da7a8c0 x64 E:\WINDOWS\Minidump\Mini042210-01.dmp 2 15 3790

#7 hamluis

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Posted 11 May 2010 - 11:37 AM

From http://aumha.org/a/stop.htm:

0x00000019: BAD_POOL_HEADER
A pool header issue is a problem with Windows memory allocation. Device driver issues are probably the msot common, but this can have diverse causes including bad sectors or other disk write issues, and problems with some routers. (By theory, RAM problems would be suspect for memory pool issues, but I havenít been able to confirm this as a cause.)

0x00000024: NTFS_FILE_SYSTEM
A problem occurred within NTFS.SYS, the driver file that allows the system to read and write to NTFS file system drives. There may be a physical problem with the disk, or an Interrupt Request Packet (IRP) may be corrupted. Other common causes include heavy hard drive fragmentation, heavy file I/O, problems with some types of drive-mirroring software, or some antivirus software. I suggest running ChkDsk or ScanDisk as a first step; then disable all file system filters such as virus scanners, firewall software, or backup utilities. Check the file properties of NTFS.SYS to ensure it matches the current OS or SP version. Update all disk, tape backup, CD-ROM, or removable device drivers to the most current versions.
.

Since both of these errors can be attributed at times to hard drive problems...I would do as suggested...run chkdsk /r on the system partition. I would follow that up with running the appropriate hard drive diagnostic provided by the respective hard drive manufacturer.

Bootable Hard Drive Diagnostics - Vox - http://usasma.vox.com/library/post/bootabl...iagnostics.html

Hard Drive Installation and Diagnostic Tools - http://www.bleepingcomputer.com/forums/t/28744/hard-drive-installation-and-diagnostic-tools/

As for AV...I suggest you uninstall Avast and replace it with Avira Free.

FWIW: There is nothing that "catches" all malware items...that's why all of us have adware/spyware cookies on our systems. The line of defense begins with keeping XP current with critical updates and supplementing that with firewall, AV, one or 2 antispyware/antimalware apps...and safe computing habits by the users.

Louis

#8 Iwant2Learn

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Posted 11 May 2010 - 04:46 PM

TY louis,
I have already completed a chkdsk and nothing came up, i did, however, discover that my defrag task was not running as scheduled so I ran a defrag as well. There were quite a few frags, could this cause a stop error?

#9 Iwant2Learn

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Posted 11 May 2010 - 09:36 PM

Well, it seemed to be fine all day, but now I have stop error 0x1000007E system_thread_exception_not_handled and is pointing to driver aswMonFlt.sys which, as far as I can tell, is a driver for avast. Any suggestions? This would be easier to troubleshoot, I think, if it would stick to the same error all the time. I should also add that I did remove avast and install avira as you suggested.

Here is an update with the two newest BSOD's

Mini051110-05.dmp 5/11/2010 10:58:54 PM UNEXPECTED_KERNEL_MODE_TRAP 0x0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 fffff97f`ff0a2054 win32k.sys win32k.sys+a2054 x64 E:\WINDOWS\Minidump\Mini051110-05.dmp 2 15 3790
Mini051110-04.dmp 5/11/2010 9:29:31 PM SYSTEM_THREAD_EXCEPTION_NOT_HANDLED 0x1000007e ffffffff`c0000005 fffffadf`8d96a69b fffffadf`90cefae0 fffffadf`90cef4f0 CdaC15BA.sys CdaC15BA.sys+154d00 x64 E:\WINDOWS\Minidump\Mini051110-04.dmp 2 15 3790
Mini051110-03.dmp 5/11/2010 1:40:24 AM PAGE_FAULT_IN_NONPAGED_AREA 0x00000050 fffffadf`a0d0a022 00000000`00000001 fffff97f`ff0c4057 00000000`00000000 win32k.sys win32k.sys+cff2e x64 E:\WINDOWS\Minidump\Mini051110-03.dmp 2 15 3790
Mini051110-02.dmp 5/11/2010 12:51:55 AM RDR_FILE_SYSTEM 0x00000027 00000000`baad0080 fffffadf`8a84bc60 fffffadf`8a84b670 fffffadf`8c8d90bc RT2860.sys RT2860.sys+2e265 x64 E:\WINDOWS\Minidump\Mini051110-02.dmp 2 15 3790
Mini051110-01.dmp 5/11/2010 12:41:44 AM PAGE_FAULT_IN_NONPAGED_AREA 0x00000050 fffffa80`0290dfb6 00000000`00000000 fffff97f`ff0b70ab 00000000`00000000 win32k.sys win32k.sys+cfc81 x64 E:\WINDOWS\Minidump\Mini051110-01.dmp 2 15 3790
Mini051010-02.dmp 5/10/2010 9:35:47 PM NTFS_FILE_SYSTEM 0x00000024 00000000`0019033d fffffadf`8b8531e0 fffffadf`8b852bf0 fffff800`0103dfef Ntfs.sys Ntfs.sys+5a1f0 x64 E:\WINDOWS\Minidump\Mini051010-02.dmp 2 15 3790
Mini051010-01.dmp 5/10/2010 9:22:30 PM PAGE_FAULT_IN_NONPAGED_AREA 0x00000050 fffffadf`8b76dd78 00000000`00000001 fffff97f`ff096070 00000000`00000001 RDPWD.SYS RDPWD.SYS+16ad78 x64 E:\WINDOWS\Minidump\Mini051010-01.dmp 2 15 3790
Mini050710-02.dmp 5/7/2010 11:57:21 AM SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff97f`ff0ca62a fffffadf`90694360 00000000`00000000 x64 E:\WINDOWS\Minidump\Mini050710-02.dmp 2 15 3790
Mini050710-01.dmp 5/7/2010 11:53:24 AM KMODE_EXCEPTION_NOT_HANDLED 0x0000001e ffffffff`c0000005 fffff97f`ff0cd267 00000000`00000000 ffffffff`ffffffff wdmaud.sys wdmaud.sys+1da890 x64 E:\WINDOWS\Minidump\Mini050710-01.dmp 2 15 3790
Mini050510-01.dmp 5/5/2010 12:01:34 PM BAD_POOL_HEADER 0x00000019 00000000`00000020 fffffadf`9b230430 fffffadf`9b230480 00000000`c5050003 mrxdav.sys mrxdav.sys+f3f9430 x64 E:\WINDOWS\Minidump\Mini050510-01.dmp 2 15 3790
Mini042210-01.dmp 4/22/2010 8:34:50 PM BAD_POOL_HEADER 0x00000019 00000000`00000020 fffffadf`9af1c8c0 fffffadf`9af1c910 00000000`c5050003 aswMonFlt.SYS aswMonFlt.SYS+da7a8c0 x64 E:\WINDOWS\Minidump\Mini042210-01.dmp 2 15 3790

Edited by Iwant2Learn, 11 May 2010 - 11:08 PM.


#10 hamluis

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Posted 12 May 2010 - 08:07 AM

From post #7: "I would follow that up with running the appropriate hard drive diagnostic provided by the respective hard drive manufacturer."

Louis

#11 Iwant2Learn

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Posted 12 May 2010 - 09:52 AM

I am trying, however I ran into a lil problem and have been trying to figure it out too. I copied WD's bootable diagnostic image to a cd. When I start the computer, it runs drive and shows on screen that it is loading, but then I get a cannot find file A:\ command.exe. Any ideas why it would start loading cd then switch to drive A. I do have a floppy drive, however it is disconnected from MOB and disabled in BIOS.

UPDATE:

I have installled the diagnostics for windows and attempting to run. Hopefully I can get through it without crashing.

UPDATE2:

Just as I feared, I cannot run the diagnostics for windows as it crashes before it can be completed.

Edited by Iwant2Learn, 12 May 2010 - 10:25 AM.


#12 hamluis

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Posted 12 May 2010 - 10:38 AM

Just to be sure...

You downloaded the appropriate diagnostic from http://support.wdc.com/product/download.asp?lang=en?

If you downloaded the .iso file...you cannot just burn it to CD as you would data files. You must use a particular program to change the .iso to a bootable CD. The .zip file is for use on a floppy drive.

Active@ ISO Burner - http://www.ntfs.com/iso_burner_free.htm is the program that I use for such, but there are many alternatives.

How to write a CD-DVD image or ISO - http://www.bleepingcomputer.com/tutorials/write-a-cd-dvd-image-or-iso/

How to successfully burn or write an ISO-image to cd or dvd - http://iso.snoekonline.com/iso.htm

Louis

#13 Iwant2Learn

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Posted 12 May 2010 - 12:57 PM

TY for the reminder, I have an iso burner as well. I went out and finally found someone selling fds and have a scan running now, should have info within the next hour.

I also wanted to thank you and bleepingcomputer.com for providing such a wonderful service. I hope to be able to do the same one day.

Edited by Iwant2Learn, 12 May 2010 - 12:59 PM.


#14 hamluis

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Posted 12 May 2010 - 01:37 PM

We have all been helped by others...we like to give back and learn at the same time :thumbsup:.

Louis

#15 Iwant2Learn

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Posted 12 May 2010 - 02:00 PM

I have run the diagnostics and, unfortunately, it found no errors.

Just to recap:

I have removed the software that I installed before symptoms began
I have removed avast and installed avira
I ran chkdsk
I ran vendor diagnostics
I also scanned files with superantispyware




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