), unexpected shutdowns, sudden freezing, random restarting, and booting problems during or after running anti-malware scanners can be symptomatic of a variety of things to include problems encountered with certain types of files (.exe, .dll, .sys, .cab, archived, compressed, packed, etc) that are being scanned. Crashes can also be symptomatic of hardware/software issues, overheating caused by a failed processor fan, bad memory (RAM), failing or underpowered power supply, CPU overheating, motherboard, video card, faulty or unsigned device drivers, CMOS battery going bad, BIOS and firmware problems, dirty hardware components, programs hanging or unresponsive in the background, and even malware. Even legitimate programs like CD Emulators (Daemon Tools
, Alchohol 120%
) can trigger crashes, various stop error messages
and system hangs so you may or may not be dealing with multiple issues which are not all malware related. Troubleshooting for these kinds of issues can be arduous and time consuming. There are no shortcuts.
Did the BSOD provide a Stop Error Messages
or identify a driver (.sys file) as shown in this example
How to troubleshoot a Stop 0x0000007E error in Windows XP
This issue might occur if a system thread generates an exception that the error handler does not catch.