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Windows 7 Firewall won't turn on


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#1 Burlyman

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Posted 10 May 2010 - 06:53 PM

I recently uninstalled McAfee from my daughters Dell Laptop and replaced it with AvG antivirus. Now the Windows 7 Firewall won't turn on. It doesn't even give you the option in the security settings, the only option is "use recommended settings", which when selected does nothing. The mouse point gives the hourglass for a few seconds but then nothing happens.

I looked at the Windows Firewall service and it was "stopped". It was set to Automatic. I attempted to Start it from there and got an error message stating "Windows Firewall could not be started" or something close to that.

At this point I am at a loss of what to do next aside from reinstalling Windows 7 from scratch or using System restore. Any suggestions would be appreciated.

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#2 keyboardNinja

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Posted 10 May 2010 - 07:30 PM

Hmm...did you use the McAfee removal tool? How to uninstall or reinstall supported McAfee consumer products

Disable AVG, then try to turn the Firewall back on. That may or may not work...but it's something to try.

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#3 Burlyman

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Posted 10 May 2010 - 08:04 PM

I hadn't tried the McAfee removal tool. Downloaded it and ran it, it did remove some files and stated "Cleanup Sucessfull" and then asked me to reboot, which I did. That didn't solve the problem. Turned off AVG, still no luck.

Really an odd problem, only option I have is to "Use recommended settings" and when I click that nothing happens after the mouse pointer goes to an hourglass for about 10 seconds.

#4 keyboardNinja

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Posted 10 May 2010 - 08:08 PM

I see....

Try this:

Control Panel > All Control Panel Items > Windows Firewall > Turn Windows Firewall on or off

That should give you a direct option of turning it on or off (instead of "recommended settings"). If I wasn't on slow dial-up, I'd post a screenshot for you...
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#5 Burlyman

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Posted 10 May 2010 - 08:18 PM

When I enter that or when I click on that choice from the Windows 7 Firewall left margin menu, it takes me to a screen that is headed by:

"Customize settings for each type of network"

Below that it says to Update my Firewall settings and there is a button that says "Use recommended settings"

When I select that again the pointer just goes to Hourglass for about 10 seconds and nothing happens.

#6 Burlyman

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Posted 10 May 2010 - 08:26 PM

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#7 keyboardNinja

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Posted 10 May 2010 - 08:33 PM

That's weird...mine doesn't look like that. :huh:

Try booting into Safe Mode, and see if anything is different. Now it's just a matter of finding a different angle of attack...since going that route doesn't work.

I'm assuming this is a new computer?
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#8 Burlyman

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Posted 10 May 2010 - 08:46 PM

Yah pretty much a new laptop, Dell Inspirion 1545. I'll try Safe Mode.

#9 Burlyman

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Posted 10 May 2010 - 08:58 PM

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No change.

#10 boopme

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Posted 10 May 2010 - 09:31 PM

You may want to restore the firewall settings to the original (default) settings.
http://windows.microsoft.com/en-US/windows...rewall-settings

NOTE;
Warning
Restoring the default settings removes all of the Windows Firewall settings that you've made for all network location types. This might cause some programs that you've previously allowed through the firewall to stop working.
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#11 Burlyman

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Posted 10 May 2010 - 09:37 PM

I've tried that, no dice. It acts like it's willing....just not able.

#12 Broni

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Posted 10 May 2010 - 10:00 PM

Have you used McAfee removal tool yet?

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#13 Burlyman

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Posted 10 May 2010 - 10:21 PM

Yes first thing I did.

#14 Broni

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Posted 10 May 2010 - 10:30 PM

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2
  • Double-click SystemLook.exe to run it.
  • Vista users:: Right click on SystemLook.exe, click Run As Administrator
  • Copy the content of the following box into the main textfield:
    :reg
    HKEY_LOCAL_MACHINE\software\microsoft\security center /s
    HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SharedAccess\Defaults\FirewallPolicy\DomainProfile /s
    HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SharedAccess\Defaults\FirewallPolicy\PublicProfile /s
    HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SharedAccess\Defaults\FirewallPolicy\StandardProfile /s
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt

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#15 Burlyman

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Posted 10 May 2010 - 10:39 PM

Here it is:

SystemLook v1.0 by jpshortstuff (11.01.10)
Log created at 23:38 on 10/05/2010 by amber (Administrator - Elevation successful)

========== reg ==========

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
(No values found)

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Svc]
(No values found)


[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SharedAccess\Defaults\FirewallPolicy\DomainProfile]
"DisableNotifications"= 0000000000 (0)
"EnableFirewall"= 0x0000000001 (1)

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SharedAccess\Defaults\FirewallPolicy\DomainProfile\Logging]
"LogFilePath"="%systemroot%\system32\LogFiles\Firewall\pfirewall.log"
"LogFileSize"= 0x0000001000 (4096)


[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SharedAccess\Defaults\FirewallPolicy\PublicProfile]
"DisableNotifications"= 0000000000 (0)
"EnableFirewall"= 0x0000000001 (1)

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SharedAccess\Defaults\FirewallPolicy\PublicProfile\Logging]
"LogFilePath"="%systemroot%\system32\LogFiles\Firewall\pfirewall.log"
"LogFileSize"= 0x0000001000 (4096)


[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SharedAccess\Defaults\FirewallPolicy\StandardProfile]
"DisableNotifications"= 0000000000 (0)
"EnableFirewall"= 0x0000000001 (1)

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SharedAccess\Defaults\FirewallPolicy\StandardProfile\Logging]
"LogFilePath"="%systemroot%\system32\LogFiles\Firewall\pfirewall.log"
"LogFileSize"= 0x0000001000 (4096)


-=End Of File=-




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