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Virus :(


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#1 Ktigger

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Posted 10 May 2010 - 06:16 PM

Hi! I am sorry to do this but I can’t really think of anything else to do---I fear I may have a backdoor or a rootkit of some kind.

Story time: About two weeks ago I got the Vista Internet Security 2010 virus on my laptop; as I had gotten this virus once before (in March 2010) I knew how to deal with it and I downloaded and ran Malwarebytes Anti-Malware right away. It seemed to get rid of the virus. The next day, it came back again, and I got rid of it again. However, after this my Norton antivirus started picking up a couple of different things, among which were: a Trojan, the “Packed!Mysticgen4 virus and a couple of tracking cookies.

Once Norton quarantined all that stuff, my computer seemed to be working fine, except that I kept getting alerts from Norton that “an intrusion attempt to your computer was blocked” – which felt to me like someone was trying to access my computer and perhaps the virus(es) has created a backdoor? I immediately turned off the internet on the laptop, and went on a different computer and changed all my passwords. I have used the laptop, but not the internet, since then with no problems.

How can I verify whether there is still anything on my computer, and if there is, how can I get rid of it? Thanks!

Edited by Budapest, 10 May 2010 - 06:27 PM.
Moved from Virus, Trojan, Spyware, and Malware Removal Logs ~BP


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#2 boopme

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Posted 10 May 2010 - 07:53 PM

Hi ,let's give it another go and see what the logs show. Only we will run these first.
>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
Do not reboot your computer after running rkill as the malware programs will start again.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post back the RKill,MBAM and SAS logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Ktigger

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Posted 10 May 2010 - 09:09 PM

Hey! Sorry but which of the two of you do I follow...your instructions seem to be slightly overlapping if not contradictory? Thanks!

#4 Orange Blossom

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Posted 10 May 2010 - 09:33 PM

Follow boopme's. We posted at the same time without realizing it. :thumbsup:

~ OB
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#5 Ktigger

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Posted 11 May 2010 - 08:41 PM

Thanks boopme!

Rkill log:

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.
Ran as Owner on 11/05/2010 at 21:40:12.


Processes terminated by Rkill or while it was running:


C:\Users\Owner\Downloads\rkill.scr


Rkill completed on 11/05/2010 at 21:40:37.

#6 boopme

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Posted 11 May 2010 - 08:53 PM

MBAM and SAS logs are coming next??
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Ktigger

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Posted 11 May 2010 - 08:59 PM

Yes...I figured I'd post them as I do them.

Mbam:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4052

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18904

11/05/2010 9:58:43 PM
mbam-log-2010-05-11 (21-58-43).txt

Scan type: Quick scan
Objects scanned: 132769
Time elapsed: 10 minute(s), 36 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\QZAIB7KITK (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\Owner\Favorites\_favdata.dat (Malware.Trace) -> Quarantined and deleted successfully.

#8 Ktigger

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Posted 11 May 2010 - 09:10 PM

For these instructions...

"Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it"

...when I "open" SUPER using a right hand click i get the "do you want to run this file" screen. How do I install it without "running" it?

#9 Ktigger

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Posted 11 May 2010 - 09:23 PM

anddd nvm...sorry for being so needy.

#10 boopme

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Posted 11 May 2010 - 09:33 PM

Ok. not fully sure.. I believe all it wants to do is run the install.
You are using Vista
Right click and select Run as Admin



I haven't run it in a while since I installed SAS on my Vista a year ago.
So bear with me ..
Save to desktop.
Right click and select Run as Admin to install
It shouls ask you to update ite
Do that.
Close the program
Reboot to safe mode and then double click the new Icon the install created to run the program.
Was that clearer?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 Ktigger

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Posted 11 May 2010 - 09:34 PM

I ran ATF, but it won't let me run SUPER in safe mode, so I'm going to try again in regular mode.

#12 boopme

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Posted 11 May 2010 - 09:40 PM

OK, run in normal. Can you gat to safe mode though?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 Ktigger

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Posted 11 May 2010 - 10:02 PM

I can get into safe mode, and ATF ran in it, but SUPER wouldn't.
But now SUPER is running in normal.

On another note, rkill keeps opening up new logs (has done so twice since the one I posted). Should I keep posting the new logs?

#14 boopme

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Posted 11 May 2010 - 10:21 PM

Only if they show something different.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 Ktigger

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Posted 11 May 2010 - 10:27 PM

It's slightly different...



This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.
Ran as Owner on 11/05/2010 at 22:50:39.


Processes terminated by Rkill or while it was running:


C:\Users\Owner\Desktop\SUPERAntiSpyware.exe
C:\Windows\system32\RacAgent.exe
C:\Users\Owner\DOWNLO~1\rkill.scr


Rkill completed on 11/05/2010 at 22:50:54.




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