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Generic9.BALV ????


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#1 Dave Clark

Dave Clark

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Posted 10 May 2010 - 04:17 AM

Referred from here: http://www.bleepingcomputer.com/forums/t/311488/am-i-infected/ ~ OB

Hi,
After many problems with Viruses I sent my computer to be reformatted and my Windows XP reinstalled. I received the computer back last Monday 3rd May and all seemed well. I copied back my documents and reinstalled my Office and Photoshop but because I lost a lot of my programs I downloaded and installed some freeware progs to evaluate. Then to my horror on Saturday my AVG Resident shield popped up saying that I had the above virus and 4 of the locations were inaccesible! Again yesterday the same happened, even though during normal scans nothing shows up.
Am I being paranoid or is this a reason for concern seeing as I am supposed to have a "Clean" computer.
I have read your preparation post and enclose/attach the relevant files with the exception of the GMER which I haven't got as I tried 6 times yesterday and the program either made my computer "Hang" immediately or reboot after differing periods of time.
I have also copied and pasted the log from my AVG resident shield program.

Hope you can either help or at least put my mind at rest.

Regards,

Dave

DDS (Ver_10-03-17.01) - NTFSx86
Run by Anyone at 17:09:43.67 on 09/05/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2047.1231 [GMT 1:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\rundll32.exe
C:\PROGRA~1\AVG\AVG9\avgtray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\IncrediMail\bin\IncMail.exe
C:\Program Files\Cordless USB Phone\Cordless DUALphone Suite.exe
C:\WINDOWS\system32\devldr32.exe
C:\Program Files\IncrediMail\bin\IMApp.exe
svchost.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\CDBurnerXP\NMSAccessU.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\AVG\AVG9\avgemc.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Skype\Toolbars\Shared\SkypeNames.exe
C:\Documents and Settings\Anyone\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.co.uk/
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 5.0\reader\activex\AcroIEHelper.ocx
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll
BHO: SpywareGuardDLBLOCK.CBrowserHelper: {4a368e80-174f-4872-96b5-0b27ddd11db2} - c:\program files\spywareguard\dlprotect.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [CTFMON.EXE] c:\windows\system32\ctfmon.exe
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /nosplash /minimized
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [IncrediMail] c:\program files\incredimail\bin\IncMail.exe /c
mRun: [nwiz] nwiz.exe /install
mRun: [AVG9_TRAY] c:\progra~1\avg\avg9\avgtray.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NeroFilterCheck] c:\program files\common files\ahead\lib\NeroCheck.exe
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
StartupFolder: c:\docume~1\anyone\startm~1\programs\startup\SHORTC~1.LNK -
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\cordle~1.lnk - c:\program files\cordless usb phone\Cordless DUALphone Suite.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {5067A26B-1337-4436-8AFE-EE169C2DA79F} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - c:\program files\belarc\advisor\system\BAVoilaX.dll
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg9\avgpp.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
Notify: avgrsstarter - avgrsstx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: SpywareGuard.Handler: {81559c35-8464-49f7-bb0e-07a383bef910} - c:\program files\spywareguard\spywareguard.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
LSA: Authentication Packages = msv1_0 relog_ap

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\anyone\applic~1\mozilla\firefox\profiles\bhe4gn2q.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.co.uk/
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);
c:\program files\mozilla firefox\greprefs\all.js - pref("html5.enable", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);

============= SERVICES / DRIVERS ===============

R0 aarich;aarich;c:\windows\system32\drivers\aarich.sys [2010-5-3 223535]
R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2010-5-5 64288]
R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2010-5-3 216200]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2010-5-3 29512]
R1 AvgTdiX;AVG Free Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2010-5-3 242896]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-2-17 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-4-27 68168]
R2 avg9emc;AVG Free E-mail Scanner;c:\program files\avg\avg9\avgemc.exe [2010-5-3 916760]
R2 avg9wd;AVG Free WatchDog;c:\program files\avg\avg9\avgwdsvc.exe [2010-5-3 308064]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2010-2-4 1285864]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]

=============== Created Last 30 ================


==================== Find3M ====================

2010-04-30 09:40:48 21640 ----a-w- c:\windows\system32\emptyregdb.dat
2010-03-18 15:47:22 17760 ----a-w- c:\windows\system32\aspnet_counters.dll
2010-03-18 12:16:28 771424 ----a-w- c:\windows\system32\msvcr100_clr0400.dll
2010-03-18 12:16:28 70472 ----a-w- c:\windows\system32\dxva2.dll
2010-03-18 12:16:28 486216 ----a-w- c:\windows\system32\evr.dll
2010-03-18 09:09:00 99176 ----a-w- c:\windows\system32\PresentationHostProxy.dll
2010-03-18 09:09:00 49488 ----a-w- c:\windows\system32\netfxperf.dll
2010-03-18 09:09:00 297808 ----a-w- c:\windows\system32\mscoree.dll
2010-03-18 09:09:00 295264 ----a-w- c:\windows\system32\PresentationHost.exe
2010-03-18 09:09:00 158048 ----a-w- c:\windows\system32\UIAutomationCore.dll
2010-03-10 06:15:52 420352 ----a-w- c:\windows\system32\vbscript.dll
2010-02-25 06:24:37 916480 ----a-w- c:\windows\system32\wininet.dll
2010-02-16 14:08:49 2146304 ----a-w- c:\windows\system32\ntoskrnl.exe
2010-02-16 13:25:04 2024448 ----a-w- c:\windows\system32\ntkrnlpa.exe
2010-02-12 04:33:11 100864 ----a-w- c:\windows\system32\6to4svc.dll

============= FINISH: 17:10:12.85 ===============


"Trojan horse Downloader.Generic9.BALV";"C:\System Volume Information\_restore{952DCA5E-E3D9-41C3-9465-A927F129AB87}\RP49\A0016276.exe";"Moved to Virus Vault";"09/05/2010, 09:57:32";"file";"C:\WINDOWS\system32\svchost.exe"
"Trojan horse Downloader.Generic9.BALV";"C:\System Volume Information\_restore{952DCA5E-E3D9-41C3-9465-A927F129AB87}\RP49\A0016195.exe";"Object is inaccessible.";"08/05/2010, 22:12:15";"file";"C:\WINDOWS\system32\svchost.exe"
"Trojan horse Downloader.Generic9.BALV";"C:\System Volume Information\_restore{952DCA5E-E3D9-41C3-9465-A927F129AB87}\RP49\A0016195.exe";"Object is inaccessible.";"08/05/2010, 21:12:15";"file";"C:\WINDOWS\system32\svchost.exe"
"Trojan horse Downloader.Generic9.BALV";"C:\System Volume Information\_restore{952DCA5E-E3D9-41C3-9465-A927F129AB87}\RP49\A0016195.exe";"Object is inaccessible.";"08/05/2010, 20:12:14";"file";"C:\WINDOWS\system32\svchost.exe"
"Trojan horse Downloader.Generic9.BALV";"C:\System Volume Information\_restore{952DCA5E-E3D9-41C3-9465-A927F129AB87}\RP49\A0016195.exe";"Object is inaccessible.";"08/05/2010, 19:12:37";"file";"C:\WINDOWS\system32\svchost.exe"
"Trojan horse Downloader.Generic9.BALV";"C:\System Volume Information\_restore{952DCA5E-E3D9-41C3-9465-A927F129AB87}\RP49\A0016195.exe";"Moved to Virus Vault";"08/05/2010, 18:49:40";"file";"C:\WINDOWS\system32\svchost.exe"

Attached Files


Edited by Orange Blossom, 10 May 2010 - 06:04 PM.


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#2 m0le

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Posted 11 May 2010 - 04:49 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

----------------------------------------------

These entries are being held in your System Restore folder. You should set a new point which will remove the previous points and remove these entries

Now you should Set a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since System Restore is a protected directory, your tools can not access it to delete these bad files which sometimes can reinfect your system. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then go to Start > Run and type: Cleanmgr
  • Click "OK".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.

Now check if AVG still finds anything
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#3 Dave Clark

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Posted 11 May 2010 - 05:14 PM

Hi Mole,
Thought you'd never get here.
Done as you instructed but AVG never found anything on normal scans, even the last one today. It only every now and again comes up with a message from Resident Shield giving the malicious content. Is there a way of running resident shield to scan or is it only when the virus activates that resident shield finds it.

Many thanks for being "on my case".

By the way it's now after midnight here but if you can leave any further instructions I will carry them out and get back to you.

Regards,

Dave

P.S. Why would GMER not run?

#4 m0le

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Posted 11 May 2010 - 05:38 PM

QUOTE
is it only when the virus activates that resident shield finds it.


Yes, unfortunately.

Gmer not running may be a clue to what is happening.

Please try and run Gmer with only the SECTIONS option checked.
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#5 Dave Clark

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Posted 11 May 2010 - 06:02 PM

Hi Mole,
GMER ran for about 2 mins, log below, only 1 line.

GMER 1.0.15.15281 - http://www.gmer.net
Rootkit scan 2010-05-11 23:58:48
Windows 5.1.2600 Service Pack 3
Running: gmer.exe; Driver: C:\DOCUME~1\Anyone\LOCALS~1\Temp\uwldapob.sys


---- Kernel code sections - GMER 1.0.15 ----

.text C:\WINDOWS\system32\DRIVERS\nv4_mini.sys section is writeable [0xB94E2360, 0x24CB9D, 0xE8000020]

---- EOF - GMER 1.0.15 ----


Must grab some sleep. Catch up with further instructions tomorrow.

Dave

#6 m0le

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Posted 11 May 2010 - 06:09 PM

No problem. thumbup2.gif

While you're sleeping let's set you some tasks to see if any trace of malware can be located.

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.


Then SAS

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#7 Dave Clark

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Posted 11 May 2010 - 06:14 PM

Hi Mole,
Will carry out the tasks tomorrow but just thought I should let you know that the computer froze completely after my previous post and I had to reboot with reset button.

Dave

#8 m0le

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Posted 11 May 2010 - 06:18 PM

Gmer probably crashed on the scan. Thanks for letting me know. thumbup2.gif
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#9 Dave Clark

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Posted 12 May 2010 - 04:10 AM

Hi Mole,

Below both scan results:-

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4092

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

12/05/2010 09:13:21
mbam-log-2010-05-12 (09-13-21).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 166913
Time elapsed: 29 minute(s), 48 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/12/2010 at 09:54 AM

Application Version : 4.37.1000

Core Rules Database Version : 4922
Trace Rules Database Version: 2734

Scan type : Complete Scan
Total Scan Time : 00:30:58

Memory items scanned : 568
Memory threats detected : 0
Registry items scanned : 6244
Registry threats detected : 0
File items scanned : 43908
File threats detected : 16

Adware.Tracking Cookie
C:\Documents and Settings\Anyone\Cookies\anyone@ads.bleepingcomputer[2].txt
C:\Documents and Settings\Anyone\Cookies\anyone@serving-sys[1].txt
C:\Documents and Settings\Anyone\Cookies\anyone@adtech[1].txt
C:\Documents and Settings\Anyone\Cookies\anyone@ad.yieldmanager[2].txt
C:\Documents and Settings\Anyone\Cookies\anyone@bs.serving-sys[1].txt
C:\Documents and Settings\Anyone\Cookies\anyone@atdmt[2].txt
C:\Documents and Settings\Anyone\Cookies\anyone@content.yieldmanager[1].txt
C:\Documents and Settings\Anyone\Cookies\anyone@yieldmanager[1].txt
C:\Documents and Settings\Anyone\Cookies\anyone@collective-media[2].txt
C:\Documents and Settings\Anyone\Cookies\anyone@www.googleadservices[2].txt
C:\Documents and Settings\Anyone\Cookies\anyone@revsci[1].txt
C:\Documents and Settings\Anyone\Cookies\anyone@adviva[2].txt
C:\Documents and Settings\Anyone\Cookies\anyone@doubleclick[1].txt
C:\Documents and Settings\Anyone\Cookies\anyone@at.atwola[2].txt
C:\Documents and Settings\Anyone\Cookies\anyone@tacoda[2].txt
C:\Documents and Settings\Anyone\Cookies\anyone@advertising[1].txt


Regards,


Dave

#10 m0le

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Posted 12 May 2010 - 02:49 PM

Your PC looks clean.

Gmer not running, as I have said before, doesn't always indicate malware.

Please run RootRepeal - a similar scanner and see if we can get confirmation that there is nothing sinister here.

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.

    First Location
    Second Location
    Third Location

  • Open on your desktop.
  • Click the tab.
  • Click the button.
  • Check all seven boxes:
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

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#11 Dave Clark

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Posted 12 May 2010 - 03:37 PM

Hi Mole,

Below is RootRepeal Log.

:-
ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2010/05/12 20:51
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_iaStor.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_iaStor.sys
Address: 0xAA716000 Size: 872448 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xA7B51000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: c:\documents and settings\anyone\local settings\temp\~df67f8.tmp
Status: Allocation size mismatch (API: 65536, Raw: 16384)

Path: c:\documents and settings\anyone\local settings\temp\~dff9a.tmp
Status: Allocation size mismatch (API: 16384, Raw: 0)

Path: c:\documents and settings\anyone\application data\skype\davecabezo\etilqs_p7c02lgpuw1mtmswdnym
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\documents and settings\anyone\application data\skype\davecabezo\etilqs_re5rnisbjhsys54ign8t
Status: Allocation size mismatch (API: 32768, Raw: 0)

SSDT
-------------------
#: 041 Function Name: NtCreateKey
Status: Hooked by "Lbd.sys" at address 0xf766787e

#: 247 Function Name: NtSetValueKey
Status: Hooked by "Lbd.sys" at address 0xf7667bfe

==EOF==


Fingers Crossed,

Dave

#12 m0le

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Posted 12 May 2010 - 04:18 PM

Clean. thumbup2.gif


Please run the ESET scanner

I'd like us to scan your machine with ESET OnlineScan
  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    1. Click on to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the icon on your desktop.
  4. Check
  5. Click the button.
  6. Accept any security warnings from your browser.
  7. Leave the top box checked and then check
  8. Push the Start button.
  9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  10. When the scan completes, push
  11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  12. Push the button.
  13. Push
NOTE: If no malware is found then no log will be produced. Let me know if this is the case.
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#13 Dave Clark

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Posted 12 May 2010 - 06:36 PM

Hi Mole,

No Malware was found by the ESET scanner. Does this mean I'm OK.

Regards,


Dave

#14 m0le

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Posted 12 May 2010 - 06:49 PM

Yes, you're good to go. Just a Gmer problem rather than a malware one. tongue.gif

You're clean. Good stuff! thumbup2.gif

Let's do some clearing up

Please download ATF Cleaner by Atribune.
    Double-click ATF-Cleaner.exe to run the program.
    Under Main "Select Files to Delete" choose: Select All.
    Click the Empty Selected button.
If you use Firefox browser
    Click Firefox at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browser
    Click Opera at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

If you are using Firefox and this has caused page loading problems then please clear your private data. To do this go
to the Tools menu, select Clear Private Data, and then check Cache. Click Clear Private Data Now.

This could also be Clear Recent History or similar

Then close Firefox and then reopen it.


To Clear the Java Runtime Environment (JRE) cache, do this:
  • Click Start > Settings > Control Panel.
  • Double-click the Java icon.
    -The Java Control Panel appears.
  • Click "Settings" under Temporary Internet Files.
    -The Temporary Files Settings dialog box appears.
  • Click "Delete Files".
    -The Delete Temporary Files dialog box appears.
    -There are three options on this window to clear the cache.
    • Delete Files
    • View Applications
    • View Applets
  • Click "OK" on Delete Temporary Files window.
    -Note: This deletes all the Downloaded Applications and Applets from the cache.
  • Click "OK" on Temporary Files Settings window.
  • Close the Java Control Panel.
You can also view these instructions along with screenshots here.

Download and Run OTC

We will now remove the tools we used during this fix using OTC.
  • Download OTC by OldTimer and save it to your desktop.
  • Double click icon to start the program. If you are using Vista, please right-click and choose run as administrator
  • Then Click the big button.
  • You will get a prompt saying "Being Cleanup Process". Please select Yes.
  • Restart your computer when prompted.

Now you should Set a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since System Restore is a protected directory, your tools can not access it to delete these bad files which sometimes can reinfect your system. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then go to Start > Run and type: Cleanmgr
  • Click "OK".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
------------------------------------------------------------------------------------------------------------------------

Here's some advice on how you can keep your PC clean


Update your AntiVirus Software

It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out. If you use a commercial antivirus program you must make sure you keep renewing your subscription. Otherwise, once your subscription runs out, you may not be able to update the programs virus definitions.


Make sure your applications have all of their updates

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector and Calendar of Updates.


Install an AntiSpyware Program

A highly recommended AntiSpyware program is SuperAntiSpyware. You can download the free Home Version. or the Pro version for a 15 day trial period.

Installing this or another recommended program will provide spyware & hijacker protection on your computer alongside your virus protection. You should scan your computer with an AntiSpyware program on a regular basis just as you would an antivirus software.


Finally, here's a treasure trove of antivirus, antimalware and antispyware resources


That's it Dave, happy surfing!

Cheers.

m0le
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#15 Dave Clark

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Posted 13 May 2010 - 04:02 AM

Many Thanks MOLE,

Donation on it's way


Dave




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