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cant remove malware defense


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#1 jillc

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Posted 10 May 2010 - 04:15 AM

This computer had CA running which reported several viruses and the Anti-spyware reported malware defense (among others) but was not removing them. I couldn't get to safe mode (I think this is a problem with the wireless keyboard) so I used ESET online scanner. This identified several viruses (different names of course) and cleaned them off. The Windows alert telling me there was no firewall disappeared. All good.
I then decided to run CA anti-virus and anti-spyware again - The MalWare Defense was still there. All other viruses/trojans appear to have been zapped. I looked at the reference provided and opened up Regedit and removed the 2 offending lines. Ran Anti-spyware again - Malware Defense was still there. Repeated 4/5 times.

That's when I did a search and found the Bleeping Computer removal instructions. I downloaded rkill and ran it. I downloaded malwarebytes, renamed it, installed it, downloaded the random-named file, opened, and then tried to update it. I came up with an error message and refused to update.

I decided to quick scan (I know it said full scan) and when it completed I clicked the OK button. The program immediately closed. I opened it again, tried again to update it, then ran a full scan. After an hour or so, it identified 566 infections. So I clicked on the OK button and once again the program closed.

There was nothing left in the quarantine window, log window or anywhere.

So, what now?

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#2 hamluis

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Posted 10 May 2010 - 06:42 AM

FWIW: BC Removal Guide, Malware Defense.

I will move this from the XP forum to the more appropriate Am I Infected forum. From this point on, please take all instructions from authorized members of the BC staff working in that forum.

Louis




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