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Order of Virus, Trojan, Spyware, and Malware Removal Logs


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#1 AndersonV1

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Posted 09 May 2010 - 07:49 PM

Hi I posted and waiting for response team to reply at malware removal log. I understand I have to wait, so I am not rushing or anything.

However while I was observing malware removal log section/forum...
there doesn't seem to be a proper order on how moderator help users? e.g. I posted days ago, then a moderator went to help a person posted an hour ago? doesn't seem fair.. ? :thumbsup:

Just want to know how Malware response team prioritise users' malware removal logs? e.g. difficulty? Need a bit clarification thanks :flowers:.

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#2 Blade

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Posted 09 May 2010 - 09:21 PM

Hi AndersonV1

I think this quoted reply should explain things fairly well.

. . . Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?. . .


Let me know if you've any further questions.

~Blade

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#3 AndersonV1

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Posted 09 May 2010 - 09:25 PM

Ah yes that explains very clearly. Thanks Blade Zephon. :thumbsup:

#4 Blade

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Posted 09 May 2010 - 10:15 PM

It's my pleasure :thumbsup:

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