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Search redirect, crashing, disconnecting - Have it bad


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22 replies to this topic

#1 twelve

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Posted 09 May 2010 - 04:40 PM

Hi,

I have been trying to post this entry for some time. The problem computer keeps disconnecting when I attempt to fill in this form.
(I am now writing from another computer, taking precautions and praying that it remains healthy).
Any help will be very appreciated.

I am having difficulty completing the GMER. Will it run properly if the computer is not attached to the internet?

I think its attacked badly. Am concerned abt info theft so for now, have disconnected it from the internet - not even sure it can be cleaned but hoping.

The problems:
computer is a Dell Inspiron from 2002 or 2003, its slow, runs low on virtual memory, runs Win XP.
I dont code, yet, the JIT Debugger pop up screen keeps coming up (tried unsuccessfully to attach a screen shot), at times am disconnected from the internet, search results are redirected, looks like it disconnects before I can fill in forms on this blog.
Have Superantispyware, Spybot, Malwarebytes, AVG, Norton.
Malwarebytes, AVG were installed while this problem has been going on. The others were updated while this has been going on. They each find a thing or two to clean but the problem remains and could be getting worse.

Below is DDS log.
Ran Attach.txt on the infected computer. **ADDED attach.txt
(Was unsure of: If I email that file to another computer, will opening it and saving it, spread the virus? If not will attach it in a reply post -(or will edit this post))

Also, If helpful, can post the GMER if and when I can get it to run. Ran it without an internet connection and so far the errors are
- delayed write failure (windows has been unable to save all the data....) - there are lots of these under /device/harddiskvolume2/
- GMER also found system modification by rootkiit activity

Thank you very much!


DDS (Ver_10-03-17.01) - NTFSx86
Run by RS at 17:13:25.53 on Sat 05/08/2010
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.511.41 [GMT -4:00]
AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
============== Running Processes ===============
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
svchost.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Amazon\Amazon Unbox Video\ADVWindowsClientSystemTray.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\NavNT\defwatch.exe
C:\WINDOWS\system32\cba\pds.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\NavNT\rtvscan.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Amazon\Amazon Unbox Video\ADVWindowsClientService.exe
C:\WINDOWS\system32\cba\xfr.exe
C:\Program Files\SUPERAntiSpyware\SUPERANTISPYWARE.EXE
C:\WINDOWS\system32\MsgSys.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\AcroRd32.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Documents and Settings\RS\Desktop\dds.scr
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.yahoo.com/
uDefault_Page_URL = hxxp://www.dellnet.com
uInternet Connection Wizard,ShellNext = hxxp://www.dellnet.com/
mWinlogon: Userinit=c:\windows\system32\userinit.exe
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERANTISPYWARE.EXE
mRun: [MCUpdateExe] c:\progra~1\mcafee.com\agent\mcupdate.exe
mRun: [MMTray] c:\program files\musicmatch\musicmatch jukebox\mm_tray.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [AVG9_TRAY] c:\progra~1\avg\avg9\avgtray.exe
mRun: [McRegWiz] c:\progra~1\mcafee.com\agent\mcregwiz.exe /autorun
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\amazon~1.lnk - c:\program files\amazon\amazon unbox video\ADVWindowsClientSystemTray.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501}
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
Trusted Zone: microsoft.com
Trusted Zone: musicmatch.com
Trusted Zone: musicmatch.com
DPF: ppctlcab - hxxp://www.pestscan.com/scanner/ppctlcab.cab
DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} - hxxp://support.dell.com/systemprofiler/SysPro.CAB
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/C/0/C/C0CBBA88-A6F2-48D9-9B0E-1719D1177202/LegitCheckControl.cab
DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} - hxxp://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} - hxxp://www.pestscan.com/scanner/axscanner.cab
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5483.cab
DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} - hxxp://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1202621841503
DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} - hxxp://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
DPF: {996AF5F1-2A87-4EC2-82AC-50BD859E3257} - hxxps://college.movielink.com/commerce/moviemanager/updates/MovielinkManagerInstall.cab
DPF: {9B17FE0E-51F2-4692-8B32-8EFB805FC0E7} - hxxp://h30155.www3.hp.com/ediags/gs/install/guidedsolutions.cab
DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} - hxxp://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38025.8405787037
DPF: {CAFEEFAC-0014-0002-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://schwabevents.webex.com/client/v_mywebex/event/ieatgpc.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} - hxxp://h30043.www3.hp.com/hpdj/en/check/qdiagh.cab?322
DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} - hxxp://download.mcafee.com/molbin/iss-loc/mcfscan/2,2,0,5224/mcfscan.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg9\avgpp.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
Notify: avgrsstarter - avgrsstx.dll
Notify: NavLogon - c:\windows\system32\NavLogon.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
LSA: Authentication Packages = msv1_0 c:\windows\system32\byxxw
Hosts: 127.0.0.1 www.spywareinfo.com
============= SERVICES / DRIVERS ===============
R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-5-6 64160]
R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2010-5-6 216200]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2010-5-6 29512]
R1 AvgTdiX;AVG Free Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2010-5-6 242896]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\SASDIFSV.SYS [2006-10-10 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2007-2-27 68168]
R2 avg9wd;AVG Free WatchDog;c:\program files\avg\avg9\avgwdsvc.exe [2010-5-6 308064]
R2 NAVAPEL;NAVAPEL;c:\program files\navnt\Navapel.sys [2003-1-29 17968]
R3 LSWPCv4;Wireless-B Notebook Adapter Driver;c:\windows\system32\drivers\rtl8180.sys [2006-7-23 184832]
R3 NAVAP;NAVAP;c:\program files\navnt\navap.sys [2003-1-29 186624]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20100505.004\NAVENG.sys [2010-5-6 84912]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20100505.004\NAVEX15.sys [2010-5-6 1324720]
S1 0839Qm5;0839Qm5;c:\windows\system32\drivers\0839Qm5.sys [2002-8-29 550272]
S3 RapFile;RapFile;c:\windows\system32\drivers\RapFile.sys [2003-11-19 36644]
S3 RapNet;RapNet;c:\windows\system32\drivers\RapNet.sys [2003-11-19 24344]
S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2006-2-16 12872]
S3 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2005-11-7 189792]
=============== Created Last 30 ================
2010-05-08 21:07:09 0 ----a-w- c:\documents and settings\rs\defogger_reenable
2010-05-08 17:52:11 0 d-----w- c:\program files\Trend Micro
2010-05-08 11:56:12 0 d-----w- c:\windows\SxsCaPendDel
2010-05-07 22:34:07 0 d-----w- c:\docume~1\rs\applic~1\Malwarebytes
2010-05-07 22:32:09 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-05-07 22:32:05 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-05-07 22:32:03 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-05-07 22:32:00 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-05-07 02:56:49 0 d--h--w- C:\$AVG
2010-05-07 02:33:37 12464 ----a-w- c:\windows\system32\avgrsstx.dll
2010-05-07 02:33:23 216200 ----a-w- c:\windows\system32\drivers\avgldx86.sys
2010-05-07 02:32:58 0 d-----w- c:\windows\system32\drivers\Avg
2010-05-07 02:31:17 242896 ----a-w- c:\windows\system32\drivers\avgtdix.sys
2010-05-07 02:25:01 0 d-----w- c:\program files\AVG
2010-05-07 02:24:25 0 d-----w- c:\docume~1\alluse~1\applic~1\avg9
==================== Find3M ====================
2010-03-10 13:18:21 13824 ------w- c:\windows\system32\dllcache\ieudinit.exe
2010-03-10 13:18:20 70656 ------w- c:\windows\system32\dllcache\ie4uinit.exe
2010-03-09 11:09:18 430080 ----a-w- c:\windows\system32\vbscript.dll
2010-03-09 11:09:18 430080 ------w- c:\windows\system32\dllcache\vbscript.dll
2010-02-24 13:11:07 455680 ------w- c:\windows\system32\dllcache\mrxsmb.sys
2010-02-23 05:20:02 634648 ----a-w- c:\windows\system32\dllcache\iexplore.exe
2010-02-23 05:18:28 161792 ------w- c:\windows\system32\dllcache\ieakui.dll
2010-02-17 13:10:28 2189952 ----a-w- c:\windows\system32\ntoskrnl.exe
2010-02-17 13:10:28 2189952 ------w- c:\windows\system32\dllcache\ntoskrnl.exe
2010-02-16 14:08:49 2146304 ------w- c:\windows\system32\dllcache\ntkrnlmp.exe
2010-02-16 13:25:04 2066816 ----a-w- c:\windows\system32\ntkrnlpa.exe
2010-02-16 13:25:04 2066816 ------w- c:\windows\system32\dllcache\ntkrnlpa.exe
2010-02-16 13:25:04 2024448 ------w- c:\windows\system32\dllcache\ntkrpamp.exe
2010-02-12 04:33:11 100864 ----a-w- c:\windows\system32\6to4svc.dll
2010-02-12 04:33:11 100864 ------w- c:\windows\system32\dllcache\6to4svc.dll
2010-02-11 12:02:15 226880 ------w- c:\windows\system32\dllcache\tcpip6.sys
2004-12-01 03:41:59 194486288 ----a-w- c:\program files\VisioEval.exe
2008-12-11 03:56:44 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008121020081211\index.dat
============= FINISH: 17:17:31.42 ===============

Attached Files


Edited by twelve, 09 May 2010 - 05:58 PM.


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#2 twelve

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Posted 11 May 2010 - 10:21 AM

Hi - It would be well appreciated if someone might please assist me.....This is not intended as a bump, seems that my post may have fallen through the cracks as several days have passed and there have been no replies.

If there is something incorrect with my post pls let me know, will be happy to correct it.

Thank You,
Twelve

#3 schrauber

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Posted 11 May 2010 - 03:37 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE



Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#4 twelve

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Posted 12 May 2010 - 09:10 AM

Hi Schrauber,
Thank you so much for your time and for the detailed reply. When I arrive home from work tonight I will work on following your instructions.

- - Twelve

#5 twelve

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Posted 12 May 2010 - 10:26 PM

Hi,

Below are the diagnostic logs and reports as per instructions.

Please note that the DDS and GMER files were downloaded to a flash drive and copied to the computer with the problems. Unsure of whether this is silly but thought it best not to attach it to the internet if at all possible. I fear I am being hacked. Hoping that the .txt and .log files are not infected.

The problems: Computer is a Dell Inspiron from 2002 or 2003, its slow, runs low on virtual memory, runs Win XP.
I dont code, yet, the JIT Debugger pop up screen kept coming up, at times was disconnected from the internet, search results were redirected and it looks like it disconnects before I can fill in forms on this blog. Running very slowly.

Have Superantispyware, Spybot, Malwarebytes, AVG, Norton.
Malwarebytes, AVG were installed while this problem has been going on (so are probably corrupted?). The others were updated while this problem has been going on.
They each find a thing or two (cookies) to clean but the problem remains and could be getting worse.


Thank you for your assistance,
Twelve
- - - - - - - - - - - -- - - -

DDS (Ver_10-03-17.01) - NTFSx86
Run by RS at 21:43:50.73 on Wed 05/12/2010
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.511.182 [GMT -4:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\WINDOWS\System32\svchost.exe -k NetworkService
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\System32\svchost.exe -k LocalService
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe -k LocalService
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\NavNT\defwatch.exe
C:\WINDOWS\system32\cba\pds.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\NavNT\rtvscan.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\Program Files\Amazon\Amazon Unbox Video\ADVWindowsClientService.exe
C:\WINDOWS\system32\cba\xfr.exe
C:\WINDOWS\system32\MsgSys.EXE
C:\WINDOWS\System32\alg.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\program files\mcafee.com\shared\mcinfo.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\SUPERAntiSpyware\SUPERANTISPYWARE.EXE
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Amazon\Amazon Unbox Video\ADVWindowsClientSystemTray.exe
C:\Program Files\AVG\AVG9\avgscanx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Documents and Settings\RS\Desktop\dds.scr
C:\WINDOWS\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
uDefault_Page_URL = hxxp://www.dellnet.com
uInternet Connection Wizard,ShellNext = hxxp://www.dellnet.com/
mWinlogon: Userinit=c:\windows\system32\userinit.exe
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERANTISPYWARE.EXE
mRun: [MMTray] c:\program files\musicmatch\musicmatch jukebox\mm_tray.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [AVG9_TRAY] c:\progra~1\avg\avg9\avgtray.exe
mRun: [msci] c:\program files\mcafee.com\shared\mcinfo.exe /insfin
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\amazon~1.lnk - c:\program files\amazon\amazon unbox video\ADVWindowsClientSystemTray.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501}
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
Trusted Zone: microsoft.com
Trusted Zone: musicmatch.com
Trusted Zone: musicmatch.com
DPF: ppctlcab - hxxp://www.pestscan.com/scanner/ppctlcab.cab
DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} - hxxp://support.dell.com/systemprofiler/SysPro.CAB
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/C/0/C/C0CBBA88-A6F2-48D9-9B0E-1719D1177202/LegitCheckControl.cab
DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} - hxxp://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} - hxxp://www.pestscan.com/scanner/axscanner.cab
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5483.cab
DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} - hxxp://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1202621841503
DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} - hxxp://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
DPF: {996AF5F1-2A87-4EC2-82AC-50BD859E3257} - hxxps://college.movielink.com/commerce/moviemanager/updates/MovielinkManagerInstall.cab
DPF: {9B17FE0E-51F2-4692-8B32-8EFB805FC0E7} - hxxp://h30155.www3.hp.com/ediags/gs/install/guidedsolutions.cab
DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} - hxxp://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38025.8405787037
DPF: {CAFEEFAC-0014-0002-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://schwabevents.webex.com/client/v_mywebex/event/ieatgpc.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} - hxxp://h30043.www3.hp.com/hpdj/en/check/qdiagh.cab?322
DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} - hxxp://download.mcafee.com/molbin/iss-loc/mcfscan/2,2,0,5224/mcfscan.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg9\avgpp.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
Notify: avgrsstarter - avgrsstx.dll
Notify: NavLogon - c:\windows\system32\NavLogon.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
LSA: Authentication Packages = msv1_0 c:\windows\system32\byxxw
Hosts: 127.0.0.1 www.spywareinfo.com

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-5-6 64160]
R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2010-5-6 216200]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2010-5-6 29512]
R1 AvgTdiX;AVG Free Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2010-5-6 242896]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\SASDIFSV.SYS [2006-10-10 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2007-2-27 68168]
R2 NAVAPEL;NAVAPEL;c:\program files\navnt\Navapel.sys [2003-1-29 17968]
R3 LSWPCv4;Wireless-B Notebook Adapter Driver;c:\windows\system32\drivers\rtl8180.sys [2006-7-23 184832]
R3 NAVAP;NAVAP;c:\program files\navnt\navap.sys [2003-1-29 186624]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20100505.004\NAVENG.sys [2010-5-6 84912]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20100505.004\NAVEX15.sys [2010-5-6 1324720]
S1 0839Qm5;0839Qm5;c:\windows\system32\drivers\0839Qm5.sys [2002-8-29 550272]
S3 RapFile;RapFile;c:\windows\system32\drivers\RapFile.sys [2003-11-19 36644]
S3 RapNet;RapNet;c:\windows\system32\drivers\RapNet.sys [2003-11-19 24344]
S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2006-2-16 12872]
S3 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2005-11-7 189792]

=============== Created Last 30 ================

2010-05-13 01:10:48 0 d-----w- c:\docume~1\rs\applic~1\Office Genuine Advantage
2010-05-08 21:07:09 0 ----a-w- c:\documents and settings\rs\defogger_reenable
2010-05-08 17:52:11 0 d-----w- c:\program files\Trend Micro
2010-05-08 11:56:12 0 d-----w- c:\windows\SxsCaPendDel
2010-05-07 22:34:07 0 d-----w- c:\docume~1\rs\applic~1\Malwarebytes
2010-05-07 22:32:09 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-05-07 22:32:05 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-05-07 22:32:03 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-05-07 22:32:00 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-05-07 02:56:49 0 d--h--w- C:\$AVG
2010-05-07 02:33:37 12464 ----a-w- c:\windows\system32\avgrsstx.dll
2010-05-07 02:33:23 216200 ----a-w- c:\windows\system32\drivers\avgldx86.sys
2010-05-07 02:32:58 0 d-----w- c:\windows\system32\drivers\Avg
2010-05-07 02:31:17 242896 ----a-w- c:\windows\system32\drivers\avgtdix.sys
2010-05-07 02:25:01 0 d-----w- c:\program files\AVG
2010-05-07 02:24:25 0 d-----w- c:\docume~1\alluse~1\applic~1\avg9

==================== Find3M ====================

2010-03-10 13:18:21 13824 ------w- c:\windows\system32\dllcache\ieudinit.exe
2010-03-10 13:18:20 70656 ------w- c:\windows\system32\dllcache\ie4uinit.exe
2010-03-09 11:09:18 430080 ----a-w- c:\windows\system32\vbscript.dll
2010-03-09 11:09:18 430080 ------w- c:\windows\system32\dllcache\vbscript.dll
2010-02-24 13:11:07 455680 ------w- c:\windows\system32\dllcache\mrxsmb.sys
2010-02-23 05:20:02 634648 ----a-w- c:\windows\system32\dllcache\iexplore.exe
2010-02-23 05:18:28 161792 ------w- c:\windows\system32\dllcache\ieakui.dll
2010-02-17 13:10:28 2189952 ----a-w- c:\windows\system32\ntoskrnl.exe
2010-02-17 13:10:28 2189952 ------w- c:\windows\system32\dllcache\ntoskrnl.exe
2010-02-16 14:08:49 2146304 ------w- c:\windows\system32\dllcache\ntkrnlmp.exe
2010-02-16 13:25:04 2066816 ----a-w- c:\windows\system32\ntkrnlpa.exe
2010-02-16 13:25:04 2066816 ------w- c:\windows\system32\dllcache\ntkrnlpa.exe
2010-02-16 13:25:04 2024448 ------w- c:\windows\system32\dllcache\ntkrpamp.exe
2010-02-12 04:33:11 100864 ----a-w- c:\windows\system32\6to4svc.dll
2010-02-12 04:33:11 100864 ------w- c:\windows\system32\dllcache\6to4svc.dll
2004-12-01 03:41:59 194486288 ----a-w- c:\program files\VisioEval.exe
2008-12-11 03:56:44 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008121020081211\index.dat

============= FINISH: 21:49:27.61 ===============



GMER 1.0.15.15281 - http://www.gmer.net
Rootkit scan 2010-05-12 23:07:37
Windows 5.1.2600 Service Pack 3
Running: i2zfyomi.exe; Driver: C:\DOCUME~1\RS\LOCALS~1\Temp\pxtdrpod.sys


---- System - GMER 1.0.15 ----

SSDT Lbd.sys (Boot Driver/Lavasoft AB) ZwCreateKey [0xF854687E]
SSDT Lbd.sys (Boot Driver/Lavasoft AB) ZwSetValueKey [0xF8546BFE]
SSDT \??\C:\Program Files\SUPERAntiSpyware\SASKUTIL.sys (SASKUTIL.SYS/SUPERAdBlocker.com and SUPERAntiSpyware.com) ZwTerminateProcess [0xF3E8A950]

---- Kernel code sections - GMER 1.0.15 ----

.rsrc C:\WINDOWS\system32\drivers\isapnp.sys entry point in ".rsrc" section [0xF84FE014]
.text C:\WINDOWS\System32\DRIVERS\nv4_mini.sys section is writeable [0xF6CCC340, 0xFD3BF, 0xF8000020]
.text C:\WINDOWS\System32\nv4_disp.dll section is writeable [0xBF9D6300, 0x236540, 0xF8000020]

---- User code sections - GMER 1.0.15 ----

.text C:\WINDOWS\Explorer.EXE[1044] ntdll.dll!NtProtectVirtualMemory 7C90D6EE 5 Bytes JMP 00D7000A
.text C:\WINDOWS\Explorer.EXE[1044] ntdll.dll!NtWriteVirtualMemory 7C90DFAE 5 Bytes JMP 00D8000A
.text C:\WINDOWS\Explorer.EXE[1044] ntdll.dll!KiUserExceptionDispatcher 7C90E47C 5 Bytes JMP 00D6000C
.text C:\WINDOWS\Explorer.EXE[1044] CRYPT32.dll!CertVerifyCertificateChainPolicy 77A9B76F 6 Bytes [33, C0, 40, C2, 10, 00] {XOR EAX, EAX; INC EAX; RET 0x10}
.text C:\WINDOWS\System32\svchost.exe[2032] ntdll.dll!NtProtectVirtualMemory 7C90D6EE 5 Bytes JMP 0090000A
.text C:\WINDOWS\System32\svchost.exe[2032] ntdll.dll!NtWriteVirtualMemory 7C90DFAE 3 Bytes JMP 0091000A
.text C:\WINDOWS\System32\svchost.exe[2032] ntdll.dll!NtWriteVirtualMemory + 4 7C90DFB2 1 Byte [84]
.text C:\WINDOWS\System32\svchost.exe[2032] ntdll.dll!KiUserExceptionDispatcher 7C90E47C 5 Bytes JMP 008F000C
.text C:\WINDOWS\System32\svchost.exe[2032] USER32.dll!GetCursorPos 7E42974E 5 Bytes JMP 0680000A
.text C:\WINDOWS\System32\svchost.exe[2032] ole32.dll!CoCreateInstance 7750057E 5 Bytes JMP 067F000A

---- Devices - GMER 1.0.15 ----

Device \FileSystem\Ntfs \Ntfs 8249D560

AttachedDevice \FileSystem\Ntfs \Ntfs SYMEVENT.SYS (Symantec Event Library/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\Ip avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass0 SynTP.sys (Synaptics Touchpad Driver/Synaptics, Inc.)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass1 SynTP.sys (Synaptics Touchpad Driver/Synaptics, Inc.)
AttachedDevice \Driver\Tcpip \Device\Tcp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\Udp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\RawIp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)
AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)
AttachedDevice \FileSystem\Fastfat \Fat SYMEVENT.SYS (Symantec Event Library/Symantec Corporation)

Device -> \Driver\atapi \Device\Harddisk0\DR0 82EDFEE4

---- Threads - GMER 1.0.15 ----

Thread System [4:1056] 8249CA30
Thread System [4:1064] 8249CC00

---- Files - GMER 1.0.15 ----

File C:\WINDOWS\system32\drivers\isapnp.sys suspicious modification
File C:\WINDOWS\system32\drivers\atapi.sys suspicious modification

---- EOF - GMER 1.0.15 ----

Attached Files



#6 schrauber

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Posted 13 May 2010 - 10:14 AM

Hello, twelve
Welcome to the Bleeping Computer Forums. My name is Thomas (Tom is fine), and I will be helping you fixing your problems.

If you do not make a reply in 5 days, we will have to close your topic.

You may want to keep the link to this topic in your favourites. Alternatively, you can click the button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.
  • Please set your system to show all files.
    Click Start, open My Computer, select the Tools menu and click Folder Options.
    Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
    Uncheck: Hide file extensions for known file types
    Uncheck the Hide protected operating system files (recommended) option.
    Click Yes to confirm.




Please go here and have a look how you can disable your security software.

Download Combofix from any of the links below but rename it to before saving it to your desktop.

Link 1
Link 2



--------------------------------------------------------------------

Double click on the renamed Combofix.exe & follow the prompts.
    When finished, it will produce a report for you.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it will produce a log for you. Please include the C:\ComboFix.txt in your next reply.

This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper


If you need help, see this link:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix
regards,
schrauber

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If I have helped you then please consider donating to continue the fight against malware Posted Image

#7 twelve

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Posted 13 May 2010 - 11:05 AM

Hi Tom,

Very much appreciate your time and detailed reply. When I get home from work tonight I will start following your instructions. I may need a couple of days. Will reply soon and include the log/material as requested.

Thank You,
Twelve

#8 schrauber

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Posted 13 May 2010 - 03:39 PM

Ok smile.gif
regards,
schrauber

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If I have helped you then please consider donating to continue the fight against malware Posted Image

#9 twelve

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Posted 14 May 2010 - 06:31 AM

Good Morning....
Getting prepped to run combo fix. However, I am unable to disable AVG Free - an error message stating that the computer confguration has changed - comes up and it does not allow the app to launch. What do you suggest that I do in order to proceed?

Thank you

#10 schrauber

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Posted 17 May 2010 - 08:37 AM

Please uninstall AVG and run Combofix, we will reinstall it later.
regards,
schrauber

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#11 twelve

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Posted 17 May 2010 - 09:26 PM

In getting prepped to run combo fix....

Attempted to uninstall AVG 9.0. (due to it not being disable-able)

A log stating that the uninstall was failure comes up:
"local machine installation failed
Installation
Error: Action failed for registry key HKLM/Software/microsoft/windowsNT/current version/windows
...creating registry key
access is denied"

How shall I proceed? Do I find the AVG exe file and just delete it?

Sorry for all the questions....

Thank you!

#12 schrauber

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Posted 19 May 2010 - 03:21 AM

We will change a bit.

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2
  • Double-click SystemLook.exe to run it.
  • Copy the content of the following codebox into the main textfield:
    CODE
    :filefind
    isapnp*

  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt
regards,
schrauber

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#13 twelve

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Posted 19 May 2010 - 09:48 PM

Hi Schrauber,

Thank you for your assistance. Happy to change.

Where possible, trying to avoid connecting the problem computer to the internet. For these downloads, I load, save and copy files between computers via thumb drive. Hope this is OK and virus will not carry in these files.

Below is the log

SystemLook v1.0 by jpshortstuff (11.01.10)
Log created at 22:28 on 19/05/2010 by RS (Administrator - Elevation successful)

========== filefind ==========

Searching for "isapnp*"
C:\I386\isapnp.sys --a--- 35840 bytes [00:41 23/10/2003] [18:58 17/08/2001] E504F706CCB699C2596E9A3DA1596E87
C:\WINDOWS\$NtServicePackUninstall$\isapnp.sys -----c 35840 bytes [12:51 10/12/2008] [18:58 17/08/2001] E504F706CCB699C2596E9A3DA1596E87
C:\WINDOWS\ServicePackFiles\i386\isapnp.sys ------ 37248 bytes [02:55 28/08/2008] [18:36 13/04/2008] 05A299EC56E52649B1CF2FC52D20F2D7
C:\WINDOWS\SYSTEM32\DRIVERS\isapnp.sys --a--- 37248 bytes [01:45 18/10/2003] [18:36 13/04/2008] 05A299EC56E52649B1CF2FC52D20F2D7
C:\WINDOWS\SYSTEM32\ReinstallBackups\0007\DriverFiles\i386\isapnp.sys --a--- 35840 bytes [01:45 18/10/2003] [18:58 17/08/2001] E504F706CCB699C2596E9A3DA1596E87

-=End Of File=-


Thank you!

#14 schrauber

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Posted 21 May 2010 - 12:55 PM

Hi,

You must first verify that you can logon to the Windows Recovery Console.
To do so, you must have the Recovery Console installed or use the Windows XP installation cd.

How to install and use the Windows XP Recovery Console


Restart the computer and logon to the Recovery Console.
Execute the following bolded command at the x:\windows> prompt <--- the red x represents your operating system drive letter, usually C

ren C:\WINDOWS\SYSTEM32\DRIVERS\isapnp.sys isapnp.old
copy C:\WINDOWS\ServicePackFiles\i386\isapnp.sys C:\WINDOWS\SYSTEM32\DRIVERS
exit


Reboot and post back with a fresh Gmer logfile smile.gif

regards,
schrauber

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#15 twelve

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Posted 24 May 2010 - 12:46 PM

Hi,

Appreciate the reply. I am working on it. The Windows version installed on the computer, is different than the one on the Windows XP CD that I have. This is causing some extra time and some research to get the Windows Recovery Console installed. My computer is very slow as well..... Microsoft has instructions for cases like this, its just that its taking a long time to get through!

Thank You,
Twelve






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