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HijackThis Log: Please help Diagnose


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8 replies to this topic

#1 Damon

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Posted 30 September 2004 - 12:47 PM

Hi. I am not completly rubbish with PCs but I am stuck. I think I got some kind of virus using a p2p software. Having just installed broadband, my computer melted during an overnight download. I have run all kind of virus/registry checks, I recently restored the system to a month previous but alas, all my software is still buggy. hardware errors, constant crashing, and booting up is a very painful experience with each reboot having a new problem. I hope there is something you can suggest to help, many thanks.

Damon

Logfile of HijackThis v1.97.7
Scan saved at 19:21:11, on 30/09/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Unable to get Internet Explorer version!

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\PROGRA~1\COMMON~1\Stardock\SDMCP.exe
C:\Program Files\Object Desktop\WindowBlinds\wbload.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Alias\Maya6.0\docs\Wrapper.exe
C:\Program Files\Alias\Maya6.0\docs\jre\bin\java.exe
C:\Program Files\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Norton Internet Security\ccPxySvc.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\explorer.exe
C:\Program Files\KODAK\KODAK Picture Transfer Software\PTSsvc.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Virtual CD v4 SDK\system\vcssecs.exe
C:\Program Files\Common Files\Stardock\TrayServer.exe
C:\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\apps\ABoard\ABoard.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\apps\ABoard\AOSD.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Stardock\Object Desktop\DesktopX\DesktopX.exe
C:\Program Files\Internet Download Manager\IDMan.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe
C:\Program Files\WLAN\WConfig\WConfig.exe
C:\Program Files\Stardock\ObjectDock\ObjectDock.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\Program Files\Anti-Virus&Trojan\Anti-Virus&Trojan.exe
C:\Program Files\AVPersonal\AVWUPSRV.EXE
C:\Program Files\AVPersonal\AVGNT.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Anti-Virus&Trojan\Anti-Virus&Trojan.exe
C:\Documents and Settings\Damon\My Documents\Downloads\Programs\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://format.packardbell.com/cgi-bin/redi...se=6&key=SEARCH
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = file://C:\APPS\IE\offline\uk.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
R3 - URLSearchHook: (no name) - {0428FFC7-1931-45b7-95CB-3CBB919777E1} - (no file)
O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - C:\Program Files\Internet Download Manager\IDMIECC.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - c:\apps\Adobe\Acrobat 5.1\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - (no file)
O4 - HKLM\..\Run: [1A:Stardock TrayMonitor] "C:\Program Files\Common Files\Stardock\TrayServer.exe"
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ATIPTA] C:\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [ACTIVBOARD] c:\apps\ABoard\ABoard.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [AVGCtrl] "C:\Program Files\AVPersonal\AVGNT.EXE" /min
O4 - HKCU\..\Run: [DesktopX] "C:\Program Files\Stardock\Object Desktop\DesktopX\DesktopX.exe"
O4 - HKCU\..\Run: [IDMan] C:\Program Files\Internet Download Manager\IDMan.exe /onboot
O4 - Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Startup: Stardock ObjectDock.lnk = C:\Program Files\Stardock\ObjectDock\ObjectDock.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Anti-Virus&Trojan.lnk = C:\Program Files\Anti-Virus&Trojan\Anti-Virus&Trojan.exe
O4 - Global Startup: hp psc 1000 series.lnk = ?
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: WConfig.lnk = ?
O8 - Extra context menu item: Download All Links with IDM - C:\Program Files\Internet Download Manager\IEGetAll.htm
O8 - Extra context menu item: Download with IDM - C:\Program Files\Internet Download Manager\IEExt.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O9 - Extra button: Add bid (HKCU)
O9 - Extra 'Tools' menuitem: Add bid (HKCU)
O10 - Unknown file in Winsock LSP: c:\windows\system32\idmmbc.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\idmmbc.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\idmmbc.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\idmmbc.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\idmmbc.dll
O14 - IERESET.INF: START_PAGE_URL=file://C:\APPS\IE\offline\uk.htm
O16 - DPF: Yahoo! Poker - http://download.games.yahoo.com/games/clients/y/pt1_x.cab
O16 - DPF: Yahoo! Pool 2 - http://download.games.yahoo.com/games/clients/y/potc_x.cab
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} (Web P2P Installer) -
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/cha...v45/yacscom.cab
O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} (Yahoo! Audio UI1) - http://chat.yahoo.com/cab/yacsui.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwa...ash/swflash.cab
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://by8fd.bay8.hotmail.msn.com/activex/HMAtchmt.ocx

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#2 Daisuke

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Posted 30 September 2004 - 01:04 PM

You are running an outdated version of HijackThis.
Please download the latest version of HijackThis!: Download here 1.98.2
Save it in a permanent folder such as c:\hjt, execute HijackThis.exe, and post a new log.

Please tell me if you know what this HTM file is: C:\APPS\IE\offline\uk.htm
Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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#3 Damon

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Posted 30 September 2004 - 01:39 PM

Hi. The HTML file is just a packard bell screen that was part of their integrated browser, I hated that. Subsequently installed a range of software to disguise the fact that my computer was really a pc running windoze that has probably contributed to its current instability.

I couldnt download the required file because my download manager didnt send the data back and the browser couldnt start a download. Is there another source to download from? I checked download.com but the version there is old too 1.98 I believe, is that recent enough? thanks, I am sure it is simple enough to get the download started but I have a headache at the mo, and iTunes jumping about on the music isnt helping. Every application has been affected and the pc is running at a crawl :thumbsup: thanks again for your help. Damon

#4 Daisuke

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Posted 30 September 2004 - 01:56 PM

Try this:

http://www.bleepingcomputer.com/files/Merijn/HijackThis.zip

or this

http://www.downloads.subratam.org/hijackthis.zip

or this

http://209.133.47.12/~merijn/files/HijackThis.exe

:thumbsup:
Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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#5 Damon

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Posted 30 September 2004 - 02:11 PM

Here is the scan using the updated version, thanks,

Damon

ps. I read another log that had been submitted and it was recommended to get the windows updates. I tried to get these but they failed. MS advised to erase internet file and browsing history and stop then restart automatic updates to solve the problem, neither of which worked.

Logfile of HijackThis v1.98.2
Scan saved at 21:05:05, on 30/09/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Unable to get Internet Explorer version!

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\PROGRA~1\COMMON~1\Stardock\SDMCP.exe
C:\Program Files\Object Desktop\WindowBlinds\wbload.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Alias\Maya6.0\docs\Wrapper.exe
C:\Program Files\Alias\Maya6.0\docs\jre\bin\java.exe
C:\Program Files\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Norton Internet Security\ccPxySvc.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\explorer.exe
C:\Program Files\KODAK\KODAK Picture Transfer Software\PTSsvc.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Virtual CD v4 SDK\system\vcssecs.exe
C:\Program Files\Common Files\Stardock\TrayServer.exe
C:\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\apps\ABoard\ABoard.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\apps\ABoard\AOSD.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Stardock\Object Desktop\DesktopX\DesktopX.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe
C:\Program Files\WLAN\WConfig\WConfig.exe
C:\Program Files\Stardock\ObjectDock\ObjectDock.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\Program Files\Anti-Virus&Trojan\Anti-Virus&Trojan.exe
C:\Program Files\AVPersonal\AVWUPSRV.EXE
C:\Program Files\AVPersonal\AVGNT.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Anti-Virus&Trojan\Anti-Virus&Trojan.exe
C:\Program Files\Internet Download Manager\IDMan.exe
C:\Program Files\iTunes\iTunes.exe
C:\PROGRA~1\WINZIP\winzip32.exe
C:\Documents and Settings\Damon\Local Settings\Temp\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://format.packardbell.com/cgi-bin/redi...se=6&key=SEARCH
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = file://C:\APPS\IE\offline\uk.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
R3 - URLSearchHook: (no name) - {0428FFC7-1931-45b7-95CB-3CBB919777E1} - (no file)
O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - C:\Program Files\Internet Download Manager\IDMIECC.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - c:\apps\Adobe\Acrobat 5.1\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - (no file)
O4 - HKLM\..\Run: [1A:Stardock TrayMonitor] "C:\Program Files\Common Files\Stardock\TrayServer.exe"
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ATIPTA] C:\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [ACTIVBOARD] c:\apps\ABoard\ABoard.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [AVGCtrl] "C:\Program Files\AVPersonal\AVGNT.EXE" /min
O4 - HKCU\..\Run: [DesktopX] "C:\Program Files\Stardock\Object Desktop\DesktopX\DesktopX.exe"
O4 - HKCU\..\Run: [IDMan] C:\Program Files\Internet Download Manager\IDMan.exe /onboot
O4 - Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Startup: Stardock ObjectDock.lnk = C:\Program Files\Stardock\ObjectDock\ObjectDock.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Anti-Virus&Trojan.lnk = C:\Program Files\Anti-Virus&Trojan\Anti-Virus&Trojan.exe
O4 - Global Startup: hp psc 1000 series.lnk = ?
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: WConfig.lnk = ?
O8 - Extra context menu item: Download All Links with IDM - C:\Program Files\Internet Download Manager\IEGetAll.htm
O8 - Extra context menu item: Download with IDM - C:\Program Files\Internet Download Manager\IEExt.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm (file missing)
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra button: Add bid - {866875B8-9855-48f8-BAAB-8002C325BE69} - C:\Program Files\Paragon\Last Minute Bidder\plmg.exe (HKCU)
O9 - Extra 'Tools' menuitem: Add bid - {866875B8-9855-48f8-BAAB-8002C325BE69} - C:\Program Files\Paragon\Last Minute Bidder\plmg.exe (HKCU)
O10 - Unknown file in Winsock LSP: c:\windows\system32\idmmbc.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\idmmbc.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\idmmbc.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\idmmbc.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\idmmbc.dll
O14 - IERESET.INF: START_PAGE_URL=file://C:\APPS\IE\offline\uk.htm
O16 - DPF: Yahoo! Poker - http://download.games.yahoo.com/games/clients/y/pt1_x.cab
O16 - DPF: Yahoo! Pool 2 - http://download.games.yahoo.com/games/clients/y/potc_x.cab
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} (Web P2P Installer) -
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/cha...v45/yacscom.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1096570597437
O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} (Yahoo! Audio UI1) - http://chat.yahoo.com/cab/yacsui.cab
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://by8fd.bay8.hotmail.msn.com/activex/HMAtchmt.ocx

#6 Daisuke

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Posted 30 September 2004 - 02:14 PM

We should repair the Winsock LSP first. I'll be back shortly with the instructions. Then you can go to WindowsUpdate and there should be no problem to install all critical updates or SP2.
Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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#7 Daisuke

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Posted 30 September 2004 - 02:21 PM

Your file in Winsock LSP seems to be valid, Internet Download Manager is installed on your computer. We will fix the others. I'm analyzing your log now.
Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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#8 Daisuke

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Posted 30 September 2004 - 02:51 PM

Run HijackThis!, press "Scan" and tick the boxes next to all these, close all other windows and browsers, then press "Fix Checked" button.

optional, fix this only if you hate this page (see also below, fix 014 also or it will come back :thumbsup: )
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = file://C:\APPS\IE\offline\uk.htm


Fix these:
R3 - URLSearchHook: (no name) - {0428FFC7-1931-45b7-95CB-3CBB919777E1} - (no file)
O3 - Toolbar: (no name) - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - (no file)

O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm (file missing)
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm (file missing)


optional, fix this only if you hate the uk.htm page
O14 - IERESET.INF: START_PAGE_URL=file://C:\APPS\IE\offline\uk.htm


Fix this:
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} (Web P2P Installer) -

Then post a new log.

all my software is still buggy, hardware errors, constant crashing

The above items are not a cause for your problems.

I see Maya 6.0 on your computer but not a powerfull nVidia video card. As far as I know ATI video cards are not recommended for this software. That could be a problem. Ask Maya for support if you think this could be a cause for your problems.

I will ask an expert about the unknown file in Winsock LSP.
Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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#9 Daisuke

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Posted 01 October 2004 - 03:01 AM

There is no problem with the Unknown file in Winsock LSP. It is a valid file, part of Internet Download Manager.
Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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