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how to remove virus


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#1 HS1845

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Posted 08 May 2010 - 05:17 PM

"I have been infected with a virus for a few days now". malware bites and norton does not detect this virus. I have tried to remove the virus on my own but was not succesful, I found that the name of the virus is WIN32/ ALUREON.H everytime I search for something on the internet norton says its blocking TIDSERV request.



can you please help me ?

THANK YOU! :thumbsup:

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#2 boopme

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Posted 08 May 2010 - 11:53 PM

Hello and welcome... You need to do all the steps.
Please follow our Removal Guide here How to remove the TDSS, TDL3, or Alureon rootkit using TDSSKiller
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
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