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Huge slow down


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#1 HijackMeThis

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Posted 08 May 2010 - 12:43 PM

Today when I booted my computer it took 10 minutes just to stop freezing when booting
when it finally booted my Avira shows as disabled (the umbrella is closed) when it says it is active
now when I opened google chrome it takes 5 minutes just to open a new page because it continues to freeze, especially when I have youtube open
I am confused as to why it is suddenly doing this?

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#2 boopme

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Posted 08 May 2010 - 11:27 PM

Hello and welcome please run these next. If you have Spybot installed temporarily disable it.
Next run ATF:
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 HijackMeThis

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Posted 09 May 2010 - 07:12 AM

Okay thank you so much
During the scan Malwarebytes froze once or twice even after running ATF my computer is still slow
Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4080

Windows 5.1.2600 Service Pack 3
Internet Explorer 6.0.2900.5512

5/9/2010 8:11:10 AM
mbam-log-2010-05-09 (08-11-10).txt

Scan type: Quick scan
Objects scanned: 123955
Time elapsed: 14 minute(s), 25 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 boopme

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Posted 09 May 2010 - 08:56 PM

Ok it may not be malware here. We can run a safe mode scan. If that shows nothing then read through this..
You may need to start a new topic in XP if there is still problems and no sign of malwre in this scan.

Slow Computer/browser? Check Here First; It May Not Be Malware

Superantisypware /SAS
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 HijackMeThis

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Posted 11 May 2010 - 02:05 PM

Thank you for taking the time to help me,
I have now solved the problem, but thank you for your time

#6 boopme

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Posted 11 May 2010 - 08:27 PM

You're welcome!
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 HijackMeThis

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Posted 12 May 2010 - 02:13 PM

Sorry to bother you again,
Today when I booted my firewall was off for some reason and my Avira Popped up reporting a Trojan Dropper,
I think this may have been the thing causing the problems I have been having, should I just Quarantine it and not worry anymore or do more than just that?
Here is the exact message I was given:
Virus or unwanted program 'TR/Drop.Agent.81920 [trojan]'
detected in file 'C:\Program Files\Adobe\Adobe Extension Manager CS5\Adobe Extension Manager CS5.exe.
Action performed: Deny access

Edited by HijackMeThis, 12 May 2010 - 02:14 PM.


#8 boopme

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Posted 12 May 2010 - 02:50 PM

Hell, no problem.. Run the SAS scan above..

Be sure you have Download the latest version of Adobe Reader

After you install that Remove any older versions you may find in Contol Panel.

Edited by boopme, 12 May 2010 - 02:51 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 HijackMeThis

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Posted 12 May 2010 - 05:53 PM

I noticed that while SUPERantispyware was scanning, it skipped right over a file called ZUMIESEARCH.EXE or something like that,
It didn't detect it though
I looked it up on google and found out it is a known piece of Malware,

Anyways, Here is the Log

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/12/2010 at 06:09 PM

Application Version : 4.37.1000

Core Rules Database Version : 4925
Trace Rules Database Version: 2737

Scan type : Complete Scan
Total Scan Time : 02:06:44

Memory items scanned : 535
Memory threats detected : 0
Registry items scanned : 6101
Registry threats detected : 0
File items scanned : 33501
File threats detected : 4

Adware.Tracking Cookie
C:\Documents and Settings\Anna\Cookies\anna@www.burstbeacon[2].txt
C:\Documents and Settings\Anna\Cookies\anna@media6degrees[1].txt
C:\Documents and Settings\Anna\Cookies\anna@ad.wsod[2].txt
C:\Documents and Settings\Anna\Cookies\anna@eyewonder[2].txt

Avira Detected another trojan dropper, but this time it was in system restore so I guess it just embedded itself in there.

#10 boopme

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Posted 12 May 2010 - 08:13 PM

Ok, we'll get the system Restore one soon. It's possible that that infection is not in their database.
Let's do an online scan first.

ESET
Please perform a scan with Eset Online Antiivirus Scanner.
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista users need to run Internet Explorer as Administrator. Right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.
  • Click the green ESET Online Scanner button.
  • Read the End User License Agreement and check the box: YES, I accept the Terms of Use.
  • Click on the Start button next to it.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then click Insall ActiveX component.
  • A new window will appear asking "Do you want to install this software?"".
  • Answer Yes to download and install the ActiveX controls that allows the scan to run.
  • Click Start.
  • Check Remove found threats and Scan potentially unwanted applications.
  • Click Scan to start. (please be patient as the scan could take some time to complete)
  • If offered the option to get information or buy software. Just close the window.
  • When the scan has finished, a log.txt file will be created and automatically saved in the C:\Program Files\ESET\ESET Online Scanner\log.txt
    folder.
  • Click Posted Image > Run..., then copy and paste this command into the open box: C:\Program Files\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad. Copy and paste the contents of log.txt in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 HijackMeThis

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Posted 13 May 2010 - 02:31 PM

Hi.
The scanner froze when it was scanning things in the adobe folders, so what should I do?
Should I try the scan again?
Also, my Avira refuses to update ever since I got that Trojan (where ever I got it from..)

Edited by HijackMeThis, 13 May 2010 - 02:36 PM.


#12 boopme

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Posted 13 May 2010 - 03:24 PM

We'll use a different scanner. There is probably still a malware preventing this.
Please run the F-Secure Online Scanner
Note: This Scanner is for Internet Explorer Only!
Follow the Instruction here for installation.
Accept the License Agreement.
Once the ActiveX installs,Click Full System Scan
Once the download completes, the scan will begin automatically.
The scan will take some time to finish, so please be patient.
When the scan completes, click the Automatic cleaning (recommended) button.
Click the Show Report button and Copy&Paste the entire report in your next reply.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 HijackMeThis

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Posted 13 May 2010 - 04:08 PM

Hey. Thanks.
So Far the F-Secure scan is working great, it has found one piece of malware so far.
I will post it ASAP when it is done, thanks for all your help so far.
Hopefully the malware it found is nothing too major,
I used to be an extremely careless computer user years ago, until I learned my lesson with MalwareAlarm and loads of other malwares..Huge pain in the butts..
I try to be careful now though.

Edited by HijackMeThis, 13 May 2010 - 04:10 PM.


#14 HijackMeThis

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Posted 13 May 2010 - 05:18 PM

Here is the log;

2 malware found
Suspicious:W32/Malware!Gemini (spyware)

* System (Disinfected)

Suspicious:W32/Malware!Gemini (virus)

* C:\PROGRAM FILES\REPLAY VIDEO CAPTURE\RVCAP.EXE (Not cleaned)

Statistics
Scanned:

* Files: 54643
* System: 3522
* Not scanned: 11

Actions:

* Disinfected: 1
* Renamed: 0
* Deleted: 0
* Not cleaned: 1
* Submitted: 0

Files not scanned:

* C:\PAGEFILE.SYS
* C:\WINDOWS\SYSTEM32\CONFIG\DEFAULT
* C:\WINDOWS\SYSTEM32\CONFIG\SAM
* C:\WINDOWS\SYSTEM32\CONFIG\SECURITY
* C:\WINDOWS\SYSTEM32\CONFIG\SOFTWARE
* C:\WINDOWS\SYSTEM32\CONFIG\SYSTEM
* C:\SYSTEM VOLUME INFORMATION\MOUNTPOINTMANAGERREMOTEDATABASE
* C:\DOCUMENTS AND SETTINGS\ANNA\LOCAL SETTINGS\TEMP\ETILQS_2J5UEDCC26CCHIAEXTMO
* C:\DOCUMENTS AND SETTINGS\ANNA\LOCAL SETTINGS\TEMP\ETILQS_R2QAHDYVDVPINIEOVVZL
* C:\DOCUMENTS AND SETTINGS\ANNA\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\CURRENT TABS
* C:\DOCUMENTS AND SETTINGS\ANNA\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\CURRENT SESSION

#15 boopme

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Posted 14 May 2010 - 10:04 AM

Hi, I think we run MBAM once more and we are good.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select FULL scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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