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Explorer still under control and not mine


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10 replies to this topic

#1 jaysbar

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Posted 07 May 2010 - 09:30 PM

I had Security Essentials 2010 fake virus. I was able to run malwarebytes and got control of my pc without the constant popups. Explorer is still being redirected and srvhost runs at 99% unless I run rkill. Maleware no longer finds anything. Virus scan doesn't either. I'd love to post a hijack this log but I can't find it. I have scanned through and shut down a few things but not the right one I guess. I try to do a system restore and it gets all the way through, reboots, and then indicates that it was unable to restore. The log isn't in c:/ or c:/hijackthis or anywhere else that I can find. Do you have any suggestions? Thanks in advance!

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#2 chromebuster

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Posted 07 May 2010 - 09:51 PM

Hi,
First I'll tell you that I'm really glad you were able to get rid of Security essentials 2010! That thing's nasty! But as for Internet Explorer, it could be something to do with a toolbar that is left from a malicious or simply annoying add-on. Sometimes malware scanners miss those. I've seen plenty of reviews about those things. Eset has a killer online scanner, so as a suggestion, try that. See if that removes anything that malwarebytes missed. (that's if the eset web site is allowed to load). If IE can't load it, try firefox, as I have noticed from personal experience that it has a great time preventing redirects. Feel free to ask me any questions. Oh yeah, and one more thing. Win patrol is a product I have loaded on all of my computers. Toolbars, active Exe controls, only the good ones stay enabled!

your tech geek,
Chroembuster

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#3 jaysbar

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Posted 08 May 2010 - 08:00 AM

Yea can't get to FF page.

#4 chromebuster

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Posted 08 May 2010 - 07:27 PM

I'll say that that is not surprising at all. Do you have any flash drives? One tactic that is good is to try and get firefox from another computer, then transfer the flash drive back over to the dominant one. Then install firefox from there. That should work. Now to warn you about how Eset's online scanner handes firefox. It gives you a separate file to download and then after you install that, it will run the scan. Good luck, and feel free to ask me any qyestions.

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Your tech Geek Chromebuster

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#5 boopme

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Posted 08 May 2010 - 11:12 PM

Hello
Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
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#6 jaysbar

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Posted 09 May 2010 - 09:10 PM

I will try all that tomorrow but I have one question. Is it ok to run rkill first becuase if not, a scan takes forever as 99% of my resources go to srvhost.

#7 boopme

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Posted 09 May 2010 - 09:22 PM

Yes that is OK.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 jaysbar

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Posted 10 May 2010 - 12:00 PM

Thanks. Redirects still in effect. SVCHOST still dominating my user resources. Malware is currently scanning and hasn't found anything yet (log to follow).

My SuperAntiSpyWare log is here:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/10/2010 at 11:32 AM

Application Version : 4.37.1000

Core Rules Database Version : 4900
Trace Rules Database Version: 2712

Scan type : Complete Scan
Total Scan Time : 01:30:26

Memory items scanned : 243
Memory threats detected : 1
Registry items scanned : 5979
Registry threats detected : 0
File items scanned : 21763
File threats detected : 3

Trojan.Agent/Gen-FakeAlert[ClientNotify]
C:\WINDOWS\SYSTEM32\DOSXUERY.DLL
C:\WINDOWS\SYSTEM32\DOSXUERY.DLL

Trojan.Agent/Gen-Nullo[Short]
C:\SYSTEM VOLUME INFORMATION\_RESTORE{AA413147-40E0-4D0A-BBDE-B4E4B3284CCE}\RP439\A0037785.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{AA413147-40E0-4D0A-BBDE-B4E4B3284CCE}\RP439\A0037789.DLL

#9 boopme

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Posted 10 May 2010 - 12:34 PM

Seems we need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 jaysbar

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Posted 11 May 2010 - 06:47 AM

All went well and posted http://www.bleepingcomputer.com/forums/t/316122/unknown-takeover-of-pc/ thx!

#11 boopme

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Posted 11 May 2010 - 02:13 PM

Thank you.
Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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