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need help - virus redirects and popups


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17 replies to this topic

#16 boopme

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Posted 10 May 2010 - 07:43 PM

Hello.. I need you to Repost that DDS log here Virus, Trojan, Spyware, and Malware Removal Logs ,thanks.

Let me know if that went well.
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#17 mttporter

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Posted 10 May 2010 - 07:56 PM

posted new topic as requested - not sure why though

#18 Orange Blossom

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Posted 10 May 2010 - 08:41 PM

Hello,

You needed to post a new topic so it wouldn't get lost. We have a list of unanswered topics for that forum, and if we had simply transferred this one, you wouldn't get the help you need.

Now for the hard part: waiting.

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/316028/redirect-and-popup-problem-need-help/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
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