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Residual symptoms following security essentials removal


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5 replies to this topic

#1 jwf_1977

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Posted 06 May 2010 - 11:17 PM

I have spent my day cleaning ....or thought I was cleaning a problem that was introduced to my cpu via a "UPS" e-mail my Fiance recieved.
Following the attempt to open the so-called attached invoice my cpu was infested with infection warnings from "Security essentials"
Thank God I had the sense to investigate the legitimacy of this rogue copy of microsofts version.
I came across posts on here that indicated that Malaware was the tool to use and followed the instructions posted here to remove it.

-Now my cpu is "super" slow.
-It refuses to connect in any way to "Windows Update"
-Will not Hibernate, shut down or restart, with-out doing it manually
-a RUNDLL error appeared following my system restore, making reference to the pgsb.lto file?

It sounds, following much reading like I need to run "ComboFix" but need help doing so properly as indicated in Bold.
Can someone please help me with this???

Here is the Mbam log--------------------------------------

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4073

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

5/6/2010 10:48:26 PM
mbam-log-2010-05-06 (22-48-26).txt

Scan type: Full scan (C:\|)
Objects scanned: 191910
Time elapsed: 1 hour(s), 52 minute(s), 48 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 7

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\AGprotect (Malware.Trace) -> No action taken.
HKEY_CLASSES_ROOT\idid (Trojan.Sasfix) -> No action taken.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Shell (Hijack.Shell) -> Bad: (Explorer.exe rundll32.exe pgsb.lto csxyfxr) Good: (Explorer.exe) -> No action taken.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Joshua Folkard\Local Settings\Temp\2F5.tmp (Trojan.Downloader) -> No action taken.
C:\Documents and Settings\Joshua Folkard\Local Settings\Temporary Internet Files\Content.IE5\GFQAFGFP\SetupSE2010[1].exe (Rogue.SecurityEssentials) -> No action taken.
C:\Documents and Settings\Joshua Folkard\Local Settings\Temporary Internet Files\Content.IE5\KU0P5OZR\firewall[1].dll (Traojan.FakeAlert) -> No action taken.
C:\System Volume Information\_restore{4683A84C-BA5E-49F6-A06F-50E2ABE5C692}\RP331\A0074270.exe (Trojan.Downloader) -> No action taken.
C:\System Volume Information\_restore{4683A84C-BA5E-49F6-A06F-50E2ABE5C692}\RP331\A0074271.exe (Trojan.Downloader) -> No action taken.
C:\WINDOWS\system32\ipsecndis.sys (Rootkit.Agent) -> No action taken.
C:\WINDOWS\system32\Drivers\ntndis.sys (Rootkit.Agent) -> No action taken.

Edited by jwf_1977, 07 May 2010 - 09:09 AM.


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#2 chromebuster

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Posted 09 May 2010 - 12:52 PM

Hi,
From the looks of that log, they all say "No action taken". Did you make sure that you checked that all of the items in the list had checkmarks next to them? If they did, then malwarebytes would have removed them for you.

regards,
Your tech geek Chromebuster

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Some call me The Queen of Cambridge


#3 jwf_1977

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Posted 10 May 2010 - 09:41 PM

Files Infected:
C:\WINDOWS\system32\ipsecndis.sys (Rootkit.Agent) -> Delete on reboot.
C:\WINDOWS\system32\Drivers\ntndis.sys (Rootkit.Agent) -> Delete on reboot.

The delete on reboot did not happen.

My initial topic title was residual problems following "Security Essentials" removal,
That was cleared out with Malaware,

My residual symptoms are inability to: Hibernate, standby, restart, and connect to "Windows Update"

These sys. files are invisible to me.

Could someone with the expertise with these Rootkit.Agents please help.

#4 Orange Blossom

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Posted 10 May 2010 - 10:24 PM

Hello jwf_1977,

I have merged your latest topic to your previously existing topic on this issue to avoid confusion and because you didn't post the required logs.

Please follow the instructions in ==>This Guide<== starting at step 6.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues.

If you can produce at least some of the logs, then please create the new topic. If you cannot produce any of the logs, then post back here and we will provide you with further instructions.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

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#5 jwf_1977

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Posted 10 May 2010 - 11:31 PM

How do I include a link to this topic in my new topic????
I have 2 logs ready, the GMER log failed "Blue Screen".

#6 Orange Blossom

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Posted 11 May 2010 - 04:36 PM

Hello,

I put the link into your new topic for you. Don't worry about the GMER scan for now. A number of folks have issues with it. Now for the hard part: waiting.

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/316089/residual-symptoms-following-security-essentials-removal/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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