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Infected with Digital Protection


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7 replies to this topic

#1 ratchvaux

ratchvaux

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  • 4 posts
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  • Local time:10:00 PM

Posted 06 May 2010 - 06:38 PM

Hi, after going online i had a pop up of the Digital Protection virus. I closed down went into safe mode and and used Malwarebytes' Anti-Malware to get rid of it. It detected some nasty stuff and wiped them on re-start.

The problem was on re-start was that Digital Protection came back. I went back into safe mode and done the same again but with the same result so I am now seeking help from anyone who knows how I can get rid of this pest without having to reformat.

The following is my DDS log.



DDS (Ver_10-03-17.01) - NTFSx86 NETWORK
Run by ratch at 11:50:28.71 on Thu 05/06/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2047.1754 [GMT 1:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Outdated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
AV: McAfee VirusScan Enterprise *On-access scanning enabled* (Updated) {918A2B0B-2C60-4016-A4AB-E868DEABF7F0}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Documents and Settings\ratch\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://search.conduit.com?SearchSource=10&ctid=CT1700389
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: H - No File
uURLSearchHooks: H - No File
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: ContributeBHO Class: {074c1dc5-9320-4a9a-947d-c042949c6216} - c:\program files\adobe\/Adobe Contribute CS3/contributeieplugin.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: IsoBuster Toolbar: {266fcdca-7bb3-4da7-b3bf-f845dea2ebd6} - c:\program files\isobuster\tbIso1.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan enterprise\scriptcl.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
TB: IsoBuster Toolbar: {266fcdca-7bb3-4da7-b3bf-f845dea2ebd6} - c:\program files\isobuster\tbIso1.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
TB: Contribute Toolbar: {517bdde4-e3a7-4570-b21e-2b52b6139fc7} - c:\program files\adobe\/Adobe Contribute CS3/contributeieplugin.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "c:\program files\common files\ahead\lib\NMBgMonitor.exe"
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [PMA_ENT] c:\program files\antimalware pro\AntiMalwarePro.exe
uRun: [YouSendIt.exe] c:\program files\yousendit\express\YouSendIt.exe -ui none
uRun: [bootvrfy.exe] c:\docume~1\ratch\locals~1\temp\bootvrfy.exe
mRun: [ATIPTA] c:\program files\ati technologies\ati control panel\atiptaxx.exe
mRun: [SoundMan] SOUNDMAN.EXE
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 8.0\acrobat\Acrotray.exe"
mRun: [<NO NAME>]
mRun: [Adobe_ID0EYTHM] c:\progra~1\common~1\adobe\adobev~1\server\bin\VERSIO~2.EXE
mRun: [ShStatEXE] "c:\program files\mcafee\virusscan enterprise\SHSTAT.EXE" /STANDALONE
mRun: [McAfeeUpdaterUI] "c:\program files\mcafee\common framework\UdaterUI.exe" /StartedFromRunKey
mRun: [NeroFilterCheck] c:\program files\common files\ahead\lib\NeroCheck.exe
mRun: [AdobeCS4ServiceManager] "c:\program files\common files\adobe\cs4servicemanager\CS4ServiceManager.exe" -launchedbylogin
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
StartupFolder: c:\docume~1\ratch\startm~1\programs\startup\bbcipl~1.lnk - c:\program files\bbc iplayer desktop\BBC iPlayer Desktop.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\netgea~1.lnk - c:\program files\netgear\wg111v2\WG111v2.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe
uPolicies-system: DisableTaskMgr = 1 (0x1)
IE: Append to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/C/0/C/C0CBBA88-A6F2-48D9-9B0E-1719D1177202/LegitCheckControl.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1237740468447
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1237740458182
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: AtiExtEvent - Ati2evxx.dll
Notify: avgrsstarter - avgrsstx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
LSA: Notification Packages = scecli abmcs40d.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\ratch\applic~1\mozilla\firefox\profiles\fj7jsjb2.default\
FF - component: c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\firefox\ext\components\nprpffbrowserrecordext.dll
FF - component: c:\documents and settings\ratch\application data\mozilla\firefox\profiles\fj7jsjb2.default\extensions\{fcab6fdd-5585-425b-95c1-5ed856f3fd08}\components\nsCatcher.dll
FF - plugin: c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\mozillaplugins\nprphtml5videoshim.dll
FF - plugin: c:\program files\google\update\1.2.183.23\npGoogleOneClick8.dll
FF - plugin: c:\program files\microsoft\office live\npOLW.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: XULRunner: {55092DAF-8DD8-4076-B15F-A071331F2F3E} - c:\documents and settings\ratch\local settings\application data\{55092DAF-8DD8-4076-B15F-A071331F2F3E}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);
c:\program files\mozilla firefox\greprefs\all.js - pref("html5.enable", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);

============= SERVICES / DRIVERS ===============

R0 JAHCI;JAHCI;c:\windows\system32\drivers\JAHCI.sys [2009-3-9 29696]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-3-9 108552]
R3 ULI5261XP;ULi M526X Ethernet NT Driver;c:\windows\system32\drivers\ULILAN51.SYS [2009-3-9 28672]
S0 m5289;m5289;c:\windows\system32\drivers\m5289.sys [2009-3-9 51840]
S0 uliagpkx;ULi AGP Bus Filter Driver;c:\windows\system32\drivers\AGPKX.SYS [2009-3-9 45056]
S1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-3-9 335240]
S1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2009-3-9 27784]
S1 mferkdk;VSCore mferkdk;c:\program files\mcafee\virusscan enterprise\mferkdk.sys [2006-11-30 31944]
S2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2009-3-9 908056]
S2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-3-9 297752]
S2 gupdate1ca4f648b2c7170;Google Update Service (gupdate1ca4f648b2c7170);c:\program files\google\update\GoogleUpdate.exe [2009-10-17 133104]
S2 McAfeeFramework;McAfee Framework Service;c:\program files\mcafee\common framework\FrameworkService.exe [2009-3-25 104000]
S2 McShield;McAfee McShield;c:\program files\mcafee\virusscan enterprise\Mcshield.exe [2006-11-30 144960]
S2 McTaskManager;McAfee Task Manager;c:\program files\mcafee\virusscan enterprise\VsTskMgr.exe [2006-11-30 54872]
S2 WMDrive;WMDrive;c:\windows\system32\drivers\WMDrive.sys [2009-7-13 37376]
S3 mfeavfk;McAfee Inc.;c:\windows\system32\drivers\mfeavfk.sys [2009-3-25 72264]
S3 mfebopk;McAfee Inc.;c:\windows\system32\drivers\mfebopk.sys [2009-3-25 34152]
S3 mfehidk;McAfee Inc.;c:\windows\system32\drivers\mfehidk.sys [2009-3-25 168776]
S3 RTLWUSB;NETGEAR WG111v2 54Mbps Wireless USB 2.0 Adapter NT Driver;c:\windows\system32\drivers\wg111v2.sys [2009-3-9 272128]
S3 Wibukey2;Wibukey2;c:\windows\system32\drivers\Wibukey2.sys [2009-5-22 29696]

=============== Created Last 30 ================

2010-05-06 10:48:05 0 ----a-w- c:\documents and settings\ratch\defogger_reenable
2010-05-05 22:56:55 0 d-----w- c:\program files\Trend Micro
2010-05-04 12:47:00 0 d-----w- c:\docume~1\ratch\applic~1\YouSendIt
2010-05-04 12:46:43 0 d-----w- c:\program files\YouSendIt
2010-05-04 12:46:22 0 d-----w- c:\windows\Downloaded Installations
2010-04-13 15:10:15 0 d-----w- c:\docume~1\ratch\applic~1\Malwarebytes
2010-04-12 22:15:27 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-04-12 22:15:25 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-04-12 22:15:25 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-04-12 22:15:25 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-04-12 21:42:12 0 d-----w- c:\docume~1\ratch\applic~1\AVP 2009
2010-04-09 10:44:11 0 d-----w- c:\program files\iPod
2010-04-09 10:44:04 0 d-----w- c:\docume~1\alluse~1\applic~1\{429CAD59-35B1-4DBC-BB6D-1DB246563521}
2010-04-09 10:44:03 0 d-----w- c:\program files\iTunes

==================== Find3M ====================

2010-03-10 06:15:52 420352 ----a-w- c:\windows\system32\vbscript.dll
2010-02-25 06:24:37 916480 ----a-w- c:\windows\system32\wininet.dll
2010-02-16 14:08:49 2146304 ----a-w- c:\windows\system32\ntoskrnl.exe
2010-02-16 13:25:04 2024448 ----a-w- c:\windows\system32\ntkrnlpa.exe
2010-02-12 10:46:14 91424 ----a-w- c:\windows\system32\dnssd.dll
2010-02-12 10:46:14 107808 ----a-w- c:\windows\system32\dns-sd.exe
2010-02-12 10:03:03 293376 ------w- c:\windows\system32\browserchoice.exe
2010-02-12 04:33:11 100864 ----a-w- c:\windows\system32\6to4svc.dll

============= FINISH: 11:50:53.65 ===============


Thank you for any help you can give me.

Attached Files



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#2 fireman4it

fireman4it

    Bleepin' Fireman


  • Malware Response Team
  • 13,512 posts
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  • Gender:Male
  • Location:Greenup, Ill USA
  • Local time:04:00 PM

Posted 06 May 2010 - 08:24 PM


Hello ratchvaux,
  • Welcome to Bleeping Computer.
  • My name is fireman4it and I will be helping you with your Malware problem.

    Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean".
  • Finally, please reply using the button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.

1.
Download and Run RKill
    Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

2.
Install Recovery Console and Run ComboFix

This tool is not a toy. If used the wrong way you could trash your computer. Please use only under direction of a Helper. If you decide to do so anyway, please do not blame me or ComboFix.

Download Combofix from any of the links below, and save it to your desktop.

Link 1
Link 2
  • Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. Refer to this page if you are not sure how.
  • Close any open windows, including this one.
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • If you did not have it installed, you will see the prompt below. Choose YES.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Note:The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you
should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.
  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

  • Click on Yes, to continue scanning for malware.
  • When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).
Leave your computer alone while ComboFix is running.
ComboFix will restart your computer if malware is found; allow it to do so.


Note: Please Do NOT mouseclick combofix's window while its running because it may cause it to stall.

Things to include in your next reply:
Combofix.txt
How is your machine running now?


" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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#3 ratchvaux

ratchvaux
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  • Local time:10:00 PM

Posted 07 May 2010 - 05:20 PM

Hello fireman4it,

Thank you very much for your swift reply. I have followed your instructions and created this combofix log as attached. Unfortunately I could not manage to uninstall my AVG free as you may have noticed in the log but on restart after Combofix had done its thing, the Digital Protection pop up and Windows security (fake) window does not pop up.

I just run a few graphic apps and they seem to be running fine but not going online till you say I have the all clear!

Thanks again.

Attached Files



#4 fireman4it

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Posted 07 May 2010 - 10:56 PM

Hello,

Your logs look pretty good let do some cleanup of leftovers and some more checking. Please copy and paste your logs directly into your reply unless otherwise told to attach them.


1.
We need to run a CFScript.

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Open notepad and copy/paste the text in the codebox below into it:

CODE
registry::
[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusOverride"=-
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"=-
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"DisableNotifications"=-


Save this as CFScript.txt, in the same location as ComboFix.exe




Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.

1.
Please download Malwarebytes Anti-Malware (v1.44) and save it to your desktop.MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

3.
I'd like us to scan your machine with ESET OnlineScan
  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    1. Click on to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the icon on your desktop.
  4. Check
  5. Click the button.
  6. Accept any security warnings from your browser.
  7. Check
  8. Push the Start button.
  9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  10. When the scan completes, push
  11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  12. Push the button.
  13. Push
Note for Vista Users: Eset is compatible but Internet Explorer must be run as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.)

You can refer to this short video by: neomage
**Note**
To optimize scanning time and produce a more sensible report for review:
  • Close any open programs
  • Turn off the real time scanner of any existing antivirus program while performing the online scan.
Things to include in your next reply::
Combofix.txt
MBAm log
ESET log
A new DDS log
How is your machine running now?

Edited by fireman4it, 07 May 2010 - 10:57 PM.

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#5 ratchvaux

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Posted 09 May 2010 - 02:36 AM

Hello fireman4it,

I have followed your instructions and here were the results in the logs and text files you required. My machine seems to be running fine. As soon as I get the all clear will put some new Anti-Virus software on there.

Thank you very much for your help so far.

Attached Files



#6 fireman4it

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Posted 09 May 2010 - 08:25 AM

Hello, ratchvaux.
Congratulations! You now appear clean! specool.gif

Uninstall Combofix
  • Make sure that Combofix.exe that you downloaded is on your Desktop but Do not run it!
    o *If it is not on your Desktop, the below will not work.
  • Click on then Run....
  • Now copy & paste the green bolded text in the run-box and click OK.

    ComboFix /Uninstall



    <Notice the space between the "x" and "/".> <--- It needs to be there
    Windows Vista users: Press the Windows Key + R to bring the Run... Command and then from there you can add in the Combofix /Uninstall


  • Please advise if this step is missed for any reason as it performs some important actions:
    "This will uninstall Combofix, delete its related folders and files, reset your clock settings, hide file extensions, hide the system/hidden files and resets System Restore again.
    It also makes a clean Restore Point and flashes all the old restore points in order to prevent possible reinfection from an old one through system restore".


Are things running okay? Do you have any more questions?

System Still Slow?
You may wish to try StartupLite. Simply download this tool to your desktop and run it. It will explain any optional auto-start programs on your system, and offer the option to stop these programs from starting at startup. This will result in fewer programs running when you boot your system, and should improve preformance.
If that does not work, you can try the steps mentioned in Slow Computer/browser? Check Here First; It May Not Be Malware.

We Need to Clean Up Our Mess
  • Download OTC by OldTimer and save it to your desktop.
  • Double click icon to start the program. If you are using Vista, please right-click and choose run as administrator
  • Then Click the big button.
  • You will get a prompt saying "Being Cleanup Process". Please select Yes.
  • Restart your computer when prompted.


Recommendations
Below are some recommendations to lower your chances of (re)infection.
  1. Install and maintain an outbound firewall
  2. Install Spyware Blaster and update it regularly
    If you wish, the commercial version provides automatic updating.
  3. Install the MVPs hosts file, and update it regularly
    You can use the HostMan host file manager to do this automaticly if you wish.
    For more information on the hosts file, and what it can do for you, you can view the Tutorial on the Hosts file
  4. Install an Anti-Spyware program, and update it regularly
    Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
    SUPERAntiSpyware is another good scanner with high detection and removal rates.
    Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
  5. Keep Windows (and your other Microsoft software) up to date!
    I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holes will allow an attacker unrestricted access to your computer.

    If you are using Windows XP or earlier
    Visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!

    If you are using Windows Vista
    1. Click the "Start Menu" (or Windows Orb)
    2. Click "All Programs"
    3. Click "Windows Update"
    4. On the left, choose "Change Settings"
    5. Ensure that the checkbox "Use Microsoft Update" at the bottom of the window is checked.
    6. Press OK and accept the UAC prompt.
      Note: You shouldn't need to check this checkbox every single time you update, only the first time.
    7. Click "Check for Updates" in the upper left corner.
    8. Follow the instructions to install the latest updates.
    9. Reboot and repeat the "Check for Updates" until there are no more critical updates to install
  6. Keep your other software up to date as well
    Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on your machine.
  7. Stay up to date!
    The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variants every single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing sad.gif.


  • Download and install an antivirus program, and make sure that you keep it updated
    New viruses come out every minute, so it is essential that you have the latest signatures for your antivirus program to provide you with the best possible protection from malicious software.
    Two good antivirus programs free for non-commercial home use are Avast! and Antivir
    Note: You should only have one antivirus installed at a time. Having more than one antivirus program installed at once is likely to cause conflicts and may well decrease your overall protection as well as impairing the performance of your PC. I actually use Avira free

If your still wanting to get rid of AVG and Mcafee here are the uninstallers for them. Make sure you only have 1 Antivirus at a time.

Uninstall AVG 32 bit

  • Download the latest installation file of AVG from their website.
  • After downloading, run the file and choose the Uninstall Product option in the Select Setup Type dialogue.
  • Finish the uninstallation process and restart your computer.

If this fails as well, you can try to use AVGremover:
  • Download avgremover.exe and save it to your Desktop
  • Run the file avgremover.exe
  • Confirm that you want to uninstall.
  • Wait until the program confirms the removal.
  • Restart your computer.
AVG should now be removed from your PC.


Original instructions here:
http://www.avg.com/faq.num-1119#faq_1119

Uninstall McAfee


  • Download MCPR.exe to your desktop.
  • Make sure all McAfee windows are closed.
  • Double-click MCPR.exe to run the removal tool.
  • Restart your computer after receiving the message CleanUp Successful.
McAfee should now be removed from your PC.


Original instructions here:
http://service.mcafee.com/FAQDocument.aspx?id=TS100507


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#7 ratchvaux

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Posted 10 May 2010 - 08:10 AM

Hi fireman4it,

Thank you very much for your help. It seems to be running fine now, just doing a graphics project so will keep an eye on it, thanks again for all your help.

ratchvaux

#8 fireman4it

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Posted 10 May 2010 - 05:16 PM

You are very welcome and Happy surfing! thumbup.gif











This thread will now be closed since the issue seems to be resolved.

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