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Vista only starts in Safe Mode, Bluescreen help


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#1 mike4262

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Posted 06 May 2010 - 05:09 PM

Hello,

Thanks for your help. Im running Vista on an HP desktop (3 years old). I can only boot the computer in safe mode. (I can use the internet with safe mode) I got a bluescreen that popped up for 3 seconds and then dissappeared. The diagnostics on my computer gave me a log which is below.

Everytime I start the computer I get parallel lines down my screen on the opening Intel screen and loading page then a black screen for a long time. Thats followed by the windows diagnostics pop up saying my computer 'was unable to start' and that its scanning to fix it automatically. Ive let it scan for more than 10 times and nothing works.

I have restored the computer to earlier dates, tried putting it back to the last known configuration, and let it check my memory/hardrive (which all passed), but none of these work.

Im thinking I dont really have a virus of some sort but a hardware or software problem. This happened minutes after unistalling my webcam software.




Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 50
BCP1: 98000000
BCP2: 00000000
BCP3: 820965A0
BCP4: 00000002
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini050210-01.dmp
C:\Users\Mike\AppData\Local\Temp\WER-107266-0.sysdata.xml
C:\Users\Mike\AppData\Local\Temp\WERAF80.tmp.version.txt

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Your help is much appreciated.


Mike :huh:

Edited by Budapest, 06 May 2010 - 05:11 PM.
Moved from Virus, Trojan, Spyware, and Malware Removal Logs ~BP


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#2 Broni

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Posted 06 May 2010 - 09:40 PM

Restart in Safe Mode with Networking and...

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#3 mike4262

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Posted 07 May 2010 - 06:53 AM

here are the results.



==================================================
Dump File : Mini050710-01.dmp
Crash Time : 5/7/2010 11:41:41 AM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : 0x97800000
Parameter 2 : 0x00000000
Parameter 3 : 0x820885a0
Parameter 4 : 0x00000002
Caused By Driver : hal.dll
Caused By Address : hal.dll+7668
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini050710-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini050210-01.dmp
Crash Time : 5/2/2010 9:42:43 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : 0x8510d510
Parameter 2 : 0x8c61b800
Parameter 3 : 0x00000000
Parameter 4 : 0x00000002
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+c800
File Description : NVIDIA Windows Kernel Mode Driver, Version 186.27
Product Name : NVIDIA Windows Kernel Mode Driver, Version 186.27
Company : NVIDIA Corporation
File Version : 8.15.11.8627
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini050210-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

#4 Broni

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Posted 07 May 2010 - 10:34 AM

Everytime I start the computer I get parallel lines down my screen

The above, combine with BlueScreenView report, most likely, indicate your video card issue.
First, try to reinstall video card driver.
If that doesn't help, you may have a problem with video card itself.
Do you have on-board video, or separate video card?

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#5 mike4262

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Posted 07 May 2010 - 02:15 PM

Im not sure what you mean by on-board or seperate? I think I have an on-board video card. I bought the computer from hp.com and chose the NVIDIA GeForce 7500 from a list of 2 or 3. I havent added any new hardware to the computer since I bought it.

I uninstalled the driver and software for the video card, then I found the driver on nvidia's website and installed it. But it didnt work. I still get the lines and can only use the computer in safe mode.

What shall I do next? :huh:

Edited by mike4262, 07 May 2010 - 03:22 PM.


#6 Broni

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Posted 07 May 2010 - 07:34 PM

If your computer is not under warranty anymore, I believe, you need to buy a video card.
It look like your video chip is dying.

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#7 mike4262

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Posted 07 May 2010 - 09:19 PM

That sucks. I havent seen anyone selling my graphics card (256mb Nvidia GeForce 7500 LE) online. Can I put any new card in? Does it have to be a Nvidia?

#8 Broni

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Posted 07 May 2010 - 09:39 PM

No, you can put any video card brand there. You just need to know, what type of video card it is (AGP, PCIEx, etc.).
What HP model is it, so I can take a look at your computer configuration?
You can get nice, brand new card for well under $50.

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#9 mike4262

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Posted 07 May 2010 - 09:59 PM

My computer is the HP Pavilion SlimLine s7700y. On a 19in. HP Flatscreen. Its 3 years old.

Graphics Card: 256mb Nvidia GeForce 7500 LE. Its a PCI.

Thats all the info I have. I would like to put one in that is equal or slightly better in quality. If this one crapped out in 3 years, I want the next one to last longer.

#10 mike4262

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Posted 07 May 2010 - 10:05 PM

Not sure if the card is a PCI or PCIexpress. I would think it is a PCIexpress because the computer is relatively new still. But under the device manager for the graphics card all it says is PCI.

Also, the processor is the Intel Core Duo T2350 1.86 GHz

Edited by mike4262, 07 May 2010 - 10:06 PM.


#11 Broni

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Posted 07 May 2010 - 10:39 PM

According to your computer manual: http://h10025.www1.hp.com/ewfrf/wc/documen...product=3369445 you have PCIEx slot.

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#12 mike4262

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Posted 08 May 2010 - 06:30 AM

So when I buy a new one Ill look for PCI Express. Does the x16:1 matter? Does it need to be this too?

#13 Broni

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Posted 08 May 2010 - 10:25 AM

Ill look for PCI Express

Yes.

Does the x16:1 matter?

No.

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#14 mike4262

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Posted 09 May 2010 - 03:54 AM

ok then, thanks for your help.

#15 Broni

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Posted 09 May 2010 - 10:37 AM

You're welcome :huh:

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