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TDSS Rookit. Please Help! Google search links redirect, windows update error


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12 replies to this topic

#1 Tyquan7

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Posted 06 May 2010 - 02:55 PM

Whenever I click on a Google search links, its being re-direct to ad-spam site, and also my window update gets an error.

I think I have a TDSS Rookit since I ran GMER on my desktop (see below log) it states:

Device -> Driveratapi DeviceHarddisk0DR0 86EAEEE4

---- Files - GMER 1.0.15 ----

File C:WINDOWSsystem32driversatapi.sys suspicious modification

---- EOF - GMER 1.0.15 ----



I also try to use TDSSKiller.exe but it did not remove the rookit. Please help!



Below is my full log from GMER:

GMER 1.0.15.15252 - http://www.gmer.net
Rootkit quick scan 2010-05-06 13:51:22
Windows 5.1.2600 Service Pack 3
Running: gmer.exe; Driver: C:DOCUME~1ERICHO~1LOCALS~1Tempawldikog.sys


---- System - GMER 1.0.15 ----

Code SystemRootsystem32driversmfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwCreateFile [0x9D14722B]
Code SystemRootsystem32driversmfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwCreateKey [0x9D1471AB]
Code SystemRootsystem32driversmfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwCreateProcess [0x9D147255]
Code SystemRootsystem32driversmfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwDeleteKey [0x9D1471BF]
Code SystemRootsystem32driversmfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwDeleteValueKey [0x9D1471EB]
Code SystemRootsystem32driversmfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwMapViewOfSection [0x9D14727F]
Code SystemRootsystem32driversmfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwOpenKey [0x9D147197]
Code SystemRootsystem32driversmfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwProtectVirtualMemory [0x9D14723F]
Code SystemRootsystem32driversmfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwRenameKey [0x9D1471D5]
Code SystemRootsystem32driversmfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwSetValueKey [0x9D147201]
Code SystemRootsystem32driversmfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwTerminateProcess [0x9D147217]
Code SystemRootsystem32driversmfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwUnmapViewOfSection [0x9D147295]
Code SystemRootsystem32driversmfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwYieldExecution [0x9D147269]
Code SystemRootsystem32driversmfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) NtCreateFile
Code SystemRootsystem32driversmfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) NtMapViewOfSection

---- Devices - GMER 1.0.15 ----

AttachedDevice FileSystemNtfs Ntfs mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.)
AttachedDevice FileSystemFastfat Fat mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.)
AttachedDevice DriverTcpip DeviceIp mfetdik.sys (Anti-Virus Mini-Firewall Driver/McAfee, Inc.)
AttachedDevice DriverTcpip DeviceTcp mfetdik.sys (Anti-Virus Mini-Firewall Driver/McAfee, Inc.)
AttachedDevice DriverTcpip DeviceUdp mfetdik.sys (Anti-Virus Mini-Firewall Driver/McAfee, Inc.)
AttachedDevice DriverTcpip DeviceRawIp mfetdik.sys (Anti-Virus Mini-Firewall Driver/McAfee, Inc.)

Device -> Driveratapi DeviceHarddisk0DR0 86EAEEE4

---- Files - GMER 1.0.15 ----

File C:WINDOWSsystem32driversatapi.sys suspicious modification

Edited by Tyquan7, 07 May 2010 - 02:14 PM.
Posts merged ~BP


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#2 Tyquan7

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Posted 07 May 2010 - 02:16 PM

My HijackThis Log File

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:11:11 PM, on 5/7/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\basfipm.exe
C:\Program Files\Asset Services Management\eSMARTUM.exe
C:\Program Files\Dell\OpenManage\Client\Iap.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\IBM\Lotus\Notes\nslsvice.exe
C:\Program Files\McAfee\Common Framework\FrameworkService.exe
C:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe
C:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe
C:\Program Files\IBM\Lotus\Notes\ntmulti.exe
C:\Program Files\Asset Services Management\ASMAgent.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Adobe\Adobe Version Cue\ControlPanel\VersionCueTray.exe
C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe
C:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE
C:\Program Files\McAfee\Common Framework\udaterui.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\McAfee\Common Framework\McTray.exe
C:\Program Files\IBM\Lotus\Notes\nlnotes.exe
C:\Program Files\IBM\Lotus\Notes\ntaskldr.EXE
C:\Program Files\Adobe\Adobe InDesign CS\InDesign.exe
C:\Program Files\Adobe\Adobe Illustrator CS\Support Files\Contents\Windows\Illustrator.exe
C:\WINDOWS\system32\msiexec.exe
C:\WINDOWS\system32\MsiExec.exe
C:\Program Files\Microsoft Office\Office\EXCEL.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\FileMaker\FileMaker Pro 7\FileMaker Pro.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.paxar-europe.com/live/SysAdmin/Login.asp?
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
O2 - BHO: (no name) - {00D25178-8FEF-CFF1-38A1-18D4915C8048} - C:\WINDOWS\ckbmxghq.dll (file missing)
O2 - BHO: (no name) - {D255A405-CD33-54D8-F500-1E63A86C8C6E} - C:\WINDOWS\CDM\djykofresq.dll (file missing)
O2 - BHO: AIMSite Class - {D70E6A20-7060-4829-B3D7-B6624A1DE7C6} - C:\Program Files\AIM Toolbar\aimhelper.dll (file missing)
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Search - {F0EA8DA2-770C-0008-0AB1-8B9B04923F0F} - C:\WINDOWS\ckbmxghq.dll (file missing)
O4 - HKLM\..\Run: [AdobeVersionCue] C:\Program Files\Adobe\Adobe Version Cue\ControlPanel\VersionCueTray.exe
O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe"
O4 - HKLM\..\Run: [Cjfqqt] C:\Program Files\Wuqmx\Ycio.exe
O4 - HKLM\..\Run: [richup] C:\WINDOWS\system32\richup.exe
O4 - HKLM\..\Run: [winsync] C:\WINDOWS\system32\ls4sps.exe reg_run
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [C:\WINDOWS\system32\kdibu.exe] C:\WINDOWS\system32\kdibu.exe
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\McAfee\Common Framework\udaterui.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O15 - Trusted Zone: http://windowsupdate.microsoft.com
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {47CD99DF-8BCF-4B9B-94EF-02E51B2F79DA} - http://www.alwaysupdatednews.com/install/aun_0032.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1269455079164
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1269455043436
O16 - DPF: {FC14D208-0AF3-4BF5-9498-59C09229491B} (PrinterMacActiveX Control) - https://www.qpay123.com/tmobile/activex/PrinterActivex.ocx
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = na.averydennison.net
O17 - HKLM\Software\..\Telephony: DomainName = na.averydennison.net
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = na.averydennison.net
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = na.averydennison.net
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AdobeVersionCue - Adobe Sytems - C:\Program Files\Adobe\Adobe Version Cue\service\VersionCue.exe
O23 - Service: ASMAgent - Dell|ASAP Software - C:\Program Files\Asset Services Management\ASMAgent.exe
O23 - Service: Broadcom ASF IP monitoring service v6.0.4 (BAsfIpM) - Broadcom Corp. - C:\WINDOWS\system32\basfipm.exe
O23 - Service: eSMART Usage Monitoring (eSMARTUM) - Unknown owner - C:\Program Files\Asset Services Management\eSMARTUM.exe
O23 - Service: Iap - Dell Inc - C:\Program Files\Dell\OpenManage\Client\Iap.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: KService - Unknown owner - C:\Program Files\Kontiki\KService.exe (file missing)
O23 - Service: Lotus Notes Single Logon - IBM Corp - C:\Program Files\IBM\Lotus\Notes\nslsvice.exe
O23 - Service: McAfee Framework Service (McAfeeFramework) - McAfee, Inc. - C:\Program Files\McAfee\Common Framework\FrameworkService.exe
O23 - Service: McAfee McShield (McShield) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe
O23 - Service: McAfee Task Manager (McTaskManager) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe
O23 - Service: Multi-user Cleanup Service - IBM Corp - C:\Program Files\IBM\Lotus\Notes\ntmulti.exe

--
End of file - 7881 bytes

Edited by Tyquan7, 07 May 2010 - 02:38 PM.


#3 Tyquan7

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Posted 07 May 2010 - 02:18 PM

please delete this post since i merged the other post. Thanks.

Edited by Tyquan7, 07 May 2010 - 02:39 PM.


#4 Tyquan7

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Posted 07 May 2010 - 02:35 PM

please delete this post since i merged the other post. Thanks.

Edited by Tyquan7, 07 May 2010 - 02:38 PM.


#5 Blind Faith

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Posted 09 May 2010 - 04:38 AM

Hello and welcome to Bleeping Computer! welcome.gif

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log





Elle
Can you hear it?It's all around!

Tomar ki manè acchè?
Yadi thakè, tahalè
Ki kshama kartè paro
?



If I haven't replied in 48 hours, please feel free to send me a PM.



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#6 Tyquan7

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Posted 10 May 2010 - 10:54 AM

Hello Elle. I was wondering if I use the Defogger to disable etc, and I'm not the main administrator of the computer, will it cause any errors etc? Please let me know. Thanks.


#7 Tyquan7

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Posted 10 May 2010 - 04:20 PM

I try running GMER but for some reason, GMER keeps crashing. GMER would run for 15 minutes then a blue screen appear on my PC, and states the following:

STOP: c000021a {Fatal System Error}
Windows subsystem system process terminated unexpectedly with status of c0000005 (0x001e000 0x0056e064)
System has been shut down


Attached are the DDS log as well (Attach.txt, and DDS.txt)

Also I ran HiJackThis and the log is below:

Here is the updated HiJackThis Log file as of 5-10-2010



Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 5:02:00 PM, on 5/10/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\basfipm.exe
C:\Program Files\Asset Services Management\eSMARTUM.exe
C:\Program Files\Dell\OpenManage\Client\Iap.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\IBM\Lotus\Notes\nslsvice.exe
C:\Program Files\McAfee\Common Framework\FrameworkService.exe
C:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe
C:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe
C:\Program Files\IBM\Lotus\Notes\ntmulti.exe
C:\Program Files\Asset Services Management\ASMAgent.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Adobe\Adobe Version Cue\ControlPanel\VersionCueTray.exe
C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe
C:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE
C:\Program Files\McAfee\Common Framework\udaterui.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\WINDOWS\system32\igfxtray.exe
C:\Program Files\McAfee\Common Framework\McTray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.paxar-europe.com/live/SysAdmin/Login.asp?
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [AdobeVersionCue] C:\Program Files\Adobe\Adobe Version Cue\ControlPanel\VersionCueTray.exe
O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe"
O4 - HKLM\..\Run: [Cjfqqt] C:\Program Files\Wuqmx\Ycio.exe
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\McAfee\Common Framework\udaterui.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O15 - Trusted Zone: http://windowsupdate.microsoft.com
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1269455079164
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1269455043436
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = na.averydennison.net
O17 - HKLM\Software\..\Telephony: DomainName = na.averydennison.net
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = na.averydennison.net
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = na.averydennison.net
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AdobeVersionCue - Adobe Sytems - C:\Program Files\Adobe\Adobe Version Cue\service\VersionCue.exe
O23 - Service: ASMAgent - Dell|ASAP Software - C:\Program Files\Asset Services Management\ASMAgent.exe
O23 - Service: Broadcom ASF IP monitoring service v6.0.4 (BAsfIpM) - Broadcom Corp. - C:\WINDOWS\system32\basfipm.exe
O23 - Service: eSMART Usage Monitoring (eSMARTUM) - Unknown owner - C:\Program Files\Asset Services Management\eSMARTUM.exe
O23 - Service: Iap - Dell Inc - C:\Program Files\Dell\OpenManage\Client\Iap.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: KService - Unknown owner - C:\Program Files\Kontiki\KService.exe (file missing)
O23 - Service: Lotus Notes Single Logon - IBM Corp - C:\Program Files\IBM\Lotus\Notes\nslsvice.exe
O23 - Service: McAfee Framework Service (McAfeeFramework) - McAfee, Inc. - C:\Program Files\McAfee\Common Framework\FrameworkService.exe
O23 - Service: McAfee McShield (McShield) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe
O23 - Service: McAfee Task Manager (McTaskManager) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe
O23 - Service: Multi-user Cleanup Service - IBM Corp - C:\Program Files\IBM\Lotus\Notes\ntmulti.exe

--
End of file - 7035 bytes

Attached Files


Edited by Tyquan7, 10 May 2010 - 04:21 PM.


#8 Tyquan7

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Posted 11 May 2010 - 01:38 PM

Any update?

#9 schrauber

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Posted 11 May 2010 - 03:30 PM

Hello, Tyquan7
Welcome to the Bleeping Computer Forums. My name is Thomas (Tom is fine), and I will be helping you fixing your problems.

If you do not make a reply in 5 days, we will have to close your topic.

You may want to keep the link to this topic in your favourites. Alternatively, you can click the button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.
  • Please set your system to show all files.
    Click Start, open My Computer, select the Tools menu and click Folder Options.
    Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
    Uncheck: Hide file extensions for known file types
    Uncheck the Hide protected operating system files (recommended) option.
    Click Yes to confirm.





Please go here and have a look how you can disable your security software.

Download Combofix from any of the links below but rename it to before saving it to your desktop.

Link 1
Link 2



--------------------------------------------------------------------

Double click on the renamed Combofix.exe & follow the prompts.
    When finished, it will produce a report for you.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it will produce a log for you. Please include the C:\ComboFix.txt in your next reply.

This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper


If you need help, see this link:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#10 Tyquan7

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Posted 11 May 2010 - 03:36 PM

I can't seem to run ComboFix since the computer I'm using is a work computer. Seems like my company have the anti-virus enable every 5 minutes even if you manually disable it. I'm not the administrator so I'm not going to risk running combofix on the workstation since the anti-virus enable automatically every 5 minutes if there's a manual disable.

With the information I've given you with the other logs, would you know what is going on with the pc?

Also, thank you for all your help.

Thanks

#11 schrauber

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Posted 11 May 2010 - 03:42 PM

We need a deeper check which version of tdss rootkit is running. Are you able to use a CD drive?


You must first verify that you can logon to the Windows Recovery Console.
To do so, you must have the Recovery Console installed or use the Windows XP installation cd.

How to install and use the Windows XP Recovery Console


Next, please download maxlook, saving the file to your desktop.
Double click maxlook.exe to run it. Note - you must run it only once!
As instructed when the tool runs, restart the computer and logon to the Recovery Console.
Execute the following bolded command at the x:\windows> prompt <--- the red x represents your operating system drive letter, usually C

batch look.bat

You will see many files copied then return to the x:\windows> prompt.
Type Exit then restart your computer and logon in normal mode.
Please run maxlook.exe again now. Note - you must run it only once!
It will produce looklog.txt on the desktop and open it.
Please post the results here.

NEXT:

Once back in Windows, go to Start > Run, and copy/paste the following then press Enter.

maxlook -sig


Post the log in your next reply
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#12 Tyquan7

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Posted 12 May 2010 - 08:46 AM

Thank you for your help since I'm not Admin I can't access anything. I just report it to the IT Service desk department to look into the issue since they have admin rights. THANK YOU for taking your time out to try to help me. I totally forgot that I don't have admin rights before making this request. Thank you for your help!

#13 schrauber

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Posted 13 May 2010 - 09:30 AM

You're welcome.

Since this issue appears to be resolved ... this Topic has been closed.

If your the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
regards,
schrauber

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If I have helped you then please consider donating to continue the fight against malware Posted Image




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