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Can't shake this infection


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8 replies to this topic

#1 gBatesy

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Posted 06 May 2010 - 11:45 AM

Hey folks,

I've been struggling for a week with this problem now and finally am turning to some help from the pros here at BleepingComputer. Thanks so much in advance for any help you guys can give me. This really sucks, and I'd prefer not to reformat and reinstall Windows.

Out of the blue I was infected with Antimalware Doctor about 7-14 days ago. I found removal instructions and followed them, but it didn't seem to get rid of the program. I tried again the other day and now Antimalware Doctor seems to be gone. I'm running Windows Vista Home Edition with AVG and Spybot S&D installed. I've run Malwarebytes' Anti-Malware numerous times, and it's no longer reporting any infections.

However, now I have new problems. Here are my symptoms.

1) While browsing the web, I new tabs will pop up every once in a while with a page seeming based on what I've been surfing and searching for.
2) I will sometimes click on search results and be redirected to an unrelated site.
3) Google Chrome has ceased to work. I get a blank screen and can't load any pages.
4) When I bring up the Start menu, Open dialogues, etc. my computer freezes up for 1-2 minutes.

Here's the Malwarebytes log from a scan I just ran. I'm ready to follow instructions if you guys can help me out here!

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4052

Windows 6.0.6001 Service Pack 1
Internet Explorer 7.0.6001.18000

06/05/2010 1:22:45 PM
mbam-log-2010-05-06 (13-22-45).txt

Scan type: Quick scan
Objects scanned: 134373
Time elapsed: 7 minute(s), 6 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

BC AdBot (Login to Remove)

 


#2 gBatesy

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Posted 06 May 2010 - 07:35 PM

If somebody could even point me to a thread with the instructions I might be looking for that would help... It seems like a lot of people are having similar problems.

#3 boopme

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Posted 06 May 2010 - 09:13 PM

Hello let's see 2 more logs please.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Now GMER
Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 gBatesy

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Posted 06 May 2010 - 11:20 PM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/07/2010 at 01:00 AM

Application Version : 4.36.1006

Core Rules Database Version : 4852
Trace Rules Database Version: 2664

Scan type : Complete Scan
Total Scan Time : 00:41:49

Memory items scanned : 304
Memory threats detected : 0
Registry items scanned : 8626
Registry threats detected : 0
File items scanned : 39291
File threats detected : 20

Application.Agent/Gen-TempZ
C:\PROGRAM FILES\CLBOTPRO\FREECAP\IPRCLI.EXE

Adware.Tracking Cookie
C:\Users\Greg\AppData\Roaming\Microsoft\Windows\Cookies\greg@atdmt[2].txt
C:\Users\Greg\AppData\Roaming\Microsoft\Windows\Cookies\greg@accounts.digsby[2].txt
C:\Users\Greg\AppData\Roaming\Microsoft\Windows\Cookies\greg@avgtechnologies.112.2o7[1].txt
C:\Users\Greg\AppData\Roaming\Microsoft\Windows\Cookies\greg@bellcan.adbureau[1].txt
C:\Users\Greg\AppData\Roaming\Microsoft\Windows\Cookies\greg@login.tracking101[1].txt
C:\Users\Greg\AppData\Roaming\Microsoft\Windows\Cookies\greg@msnaccountservices.112.2o7[1].txt
C:\Users\Greg\AppData\Roaming\Microsoft\Windows\Cookies\greg@yieldmanager[1].txt
C:\Users\Greg\AppData\Roaming\Microsoft\Windows\Cookies\Low\greg@statcounter[2].txt
C:\Users\Greg\AppData\Roaming\Microsoft\Windows\Cookies\Low\greg@ads.eyecuedigital[1].txt
C:\Users\Greg\AppData\Roaming\Microsoft\Windows\Cookies\Low\greg@content.yieldmanager[3].txt
C:\Users\Greg\AppData\Roaming\Microsoft\Windows\Cookies\Low\greg@apmebf[1].txt
C:\Users\Greg\AppData\Roaming\Microsoft\Windows\Cookies\Low\greg@content.yieldmanager[1].txt
C:\Users\Greg\AppData\Roaming\Microsoft\Windows\Cookies\Low\greg@data.coremetrics[1].txt
C:\Users\Greg\AppData\Roaming\Microsoft\Windows\Cookies\Low\greg@doubleclick[2].txt
C:\Users\Greg\AppData\Roaming\Microsoft\Windows\Cookies\Low\greg@ehg-researchinmotion.hitbox[2].txt
C:\Users\Greg\AppData\Roaming\Microsoft\Windows\Cookies\Low\greg@imrworldwide[2].txt
C:\Users\Greg\AppData\Roaming\Microsoft\Windows\Cookies\Low\greg@xiti[1].txt
.doubleclick.net [ C:\Users\Greg\AppData\Roaming\MozillaControl\profiles\MozillaControl\udxsv8qd.slt\cookies.txt ]
.apmebf.com [ C:\Users\Greg\AppData\Roaming\MozillaControl\profiles\MozillaControl\udxsv8qd.slt\cookies.txt ]

Stand by for GMER

#5 gBatesy

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Posted 06 May 2010 - 11:37 PM

OK, I ran GMER and shortly after starting the scan got "wun5s0nr.exe has stopped working.."

As instructed I rebooted into Safe Mode, but the same thing happened.

For now I need to reboot and keep my machine running in regular mode as I work from it. Seems really strange that GMER wouldn't work even in Safe Mode... What should my next move be?

Thanks for the help... You guys are doing something amazing with this site.

Greg

#6 boopme

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Posted 07 May 2010 - 09:16 AM

Hello. I cannot find information on that "stopped' file.

We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 gBatesy

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Posted 07 May 2010 - 12:22 PM

Oh sorry, the stopped file is the randomly named GMER. I will go ahead and follow the steps in the prep guide.

Hello. I cannot find information on that "stopped' file.

We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.



#8 boopme

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Posted 07 May 2010 - 01:14 PM

No problem,I didn't have the GMER log to be sure.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Orange Blossom

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Posted 09 May 2010 - 08:43 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/315795/problems-after-removing-antimalware-doctor/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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