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Cannot install antivirus or do system restore


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#1 JMCS

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Posted 06 May 2010 - 10:06 AM

Windows XP with service pack 3

Problem began when system would not boot. Boot in safe mode and boot would stop at ISAPNP.sys. Removed hard drive and slaved to another machine. SATA drive. Copied over critical files. Put hard drive back in original machine and it booted without problem.

However, all web searches were being redirected to a random advertising site. For example, searching for dogs on google would show a list of dogs sites, click on one and was redirected to a random site that might advertise viagra. We could go to google and bing but not to any of the sites they produced.

Ran hijackthis and removed references to redirecting IP addresses. We are now able to navigate the web ok.

However, still not able to go into system restore - receive this message when attempting to do so. "System Restore has been turned off by group policy. To turn on System Restore, contact your domain administrator."

When attempting to install an program such as Comodo Internet Security it will begin the installation and start to register the kernels and then fail and back out of the installation process.

On startup we are told that DLCCtime.dll fails.

Internet Explorer and Firefox will navigate web pages. Chrome will not. Have downloaded and reinstalled Chrome. Just says loading when attempting to go to any page.

We are attaching a hijackthis log file of the current configuration.

Primary desire is to clean whatever bad things might be on the system and then install sometime of anti-virus program. The machine does not have anything now and we do not have a preference as to what we use.

Thank you for any suggestions and help.

EDIT: Moved from XP forum to more appropriate Malware Removal Logs forum ~ Hamluis.

Attached Files


Edited by hamluis, 06 May 2010 - 10:28 AM.


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#2 Blind Faith

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Posted 09 May 2010 - 04:35 AM

Hello and welcome to Bleeping Computer! welcome.gif

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log





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#3 Starbuck

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Posted 16 May 2010 - 02:34 PM

Due to the lack of feedback, this Topic will now be closed.

If you need this topic reopened, please request this by sending one of the Moderating team or an Administrator
a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.

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