Posted 06 May 2010 - 07:52 AM
My attempts to install Microsoft XP Service Pack 2 have repeatedly failed.
Every time I run it, I get an “Access is denied” error and warnings that it did not complete satisfactorily.
I read up on the Microsoft Windows site on this problem and based on their advice I …
(1) Created a Registry backup using rstrui.exe,
(2) Enabled Verbose Logging,
(3) Re-ran the Service Pack install (until it failed) and
(4) Opened the setupapi.log file looking for “Error 5: Access is denied” logs.
The only reference to the "Error 5: Access is denied" message in the setupapi.log file references: “HKLM\SYSTEM\CurrentControlSet\Control\Safeboot\Minimal\vds”
My reading of the Windows advice is that I would need to change the permissions on this "Minimal\vds" directory
However, when I run “regedit” I can drill down to as far as: HKLM\SYSTEM\CurrentControlSet\Control\Safeboot
… but my problem is that I CANNOT SEE ANY reference within "HKLM\SYSTEM\CurrentControlSet\Control\Safeboot" to either the “Minimal” or “vds” sub-directories!!!
Question: What do I do if I cannot see this entry in the registry? If I can't see it I can't edit it.
Note that I tried manually adding a “New” entry (key) titled “Minimal” under “Safeboot” but then I get an error saying “Already exists” (despite the fact that I cannot see it)!
As an aside there are approximately 100 entries under HKLM\SYSTEM\CurrentControlSet\Control\Safeboot – that all look rather strange - an earlier virus maybe (and each entry appends one more character to the previous entry), i.e.
etc till it gets to:
I have also encountered another problem that may be related to this. Earlier today I tried removing some software (a Web Content Filter provided by my DSL vendor) from the PC - but when trying to remove it, the remove fails as it insists that I must be logged on as "Administrator". When I check my user rights, I appear to have Administrator rights, so this is puzzling. Bearing in mind I am using XP Home Edition, I then booted up under SAFE mode and logged in using the "Administrator" UserID - but the specific software that I am trying to remove still does not allow me to remove it as it does not see me as having Administrator rights!
Any assistance would be appreciated