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XP S/Pack 2 fails


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#1 Frustr8d2

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Posted 06 May 2010 - 07:52 AM

My attempts to install Microsoft XP Service Pack 2 have repeatedly failed.

Every time I run it, I get an “Access is denied” error and warnings that it did not complete satisfactorily.

I read up on the Microsoft Windows site on this problem and based on their advice I …

(1) Created a Registry backup using rstrui.exe,
(2) Enabled Verbose Logging,
(3) Re-ran the Service Pack install (until it failed) and
(4) Opened the setupapi.log file looking for “Error 5: Access is denied” logs.

The only reference to the "Error 5: Access is denied" message in the setupapi.log file references: “HKLM\SYSTEM\CurrentControlSet\Control\Safeboot\Minimal\vds”

My reading of the Windows advice is that I would need to change the permissions on this "Minimal\vds" directory

However, when I run “regedit” I can drill down to as far as: HKLM\SYSTEM\CurrentControlSet\Control\Safeboot

… but my problem is that I CANNOT SEE ANY reference within "HKLM\SYSTEM\CurrentControlSet\Control\Safeboot" to either the “Minimal” or “vds” sub-directories!!!

Question: What do I do if I cannot see this entry in the registry? If I can't see it I can't edit it.

Note that I tried manually adding a “New” entry (key) titled “Minimal” under “Safeboot” but then I get an error saying “Already exists” (despite the fact that I cannot see it)!

As an aside there are approximately 100 entries under HKLM\SYSTEM\CurrentControlSet\Control\Safeboot – that all look rather strange - an earlier virus maybe (and each entry appends one more character to the previous entry), i.e.

\$%&'()*+
\$%&'()*+,
\$%&'()*+,-
\$%&'()*+,-/
\$%&'()*+,-/0

etc till it gets to:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\$%&'()*+,-./0123$%&'()*+,-./0123$%&'()*+,-./0123$%&'()*+,-./0123$%&'()*+,-./0123$%&'()*+,-./0123$%&'()*+,-./0123$%&'()*+,-./0123$%&'()*+,-./0123$%&'()*+,-./0123$%&'()*+,-./0123$%&'()*+,-./0123$%&'()*+,-./0123$%&'(


Any suggestions?

I have also encountered another problem that may be related to this. Earlier today I tried removing some software (a Web Content Filter provided by my DSL vendor) from the PC - but when trying to remove it, the remove fails as it insists that I must be logged on as "Administrator". When I check my user rights, I appear to have Administrator rights, so this is puzzling. Bearing in mind I am using XP Home Edition, I then booted up under SAFE mode and logged in using the "Administrator" UserID - but the specific software that I am trying to remove still does not allow me to remove it as it does not see me as having Administrator rights!

Any assistance would be appreciated

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#2 hamluis

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Posted 06 May 2010 - 08:16 AM

The instructions/cautions for installing SP2...varied according to the manufacturer of the system.

System manufacturer and model?

Louis

#3 Frustr8d2

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Posted 06 May 2010 - 08:34 AM

Hi Louis - not sure what you mean by "system manufacturer" - do you mean Acer, Dell, HP, etc. This PC was "assembled" for my son - so not a brand name per se. Uses Intel ® Core ™ 2 CPU 6300 1,86GHz with 1GB RAM

#4 hamluis

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Posted 06 May 2010 - 08:48 AM

Thanks :thumbsup:.

First thing I would suggest...update to SP3, rather than SP2, if you already have SP1 installed.

Windows Xp Service Pack 3 (sp3) Information - http://www.bleepingcomputer.com/forums/t/146857/windows-xp-service-pack-3-sp3-information/

You may want to look at MS KB, Access Is Denied When Attempting to Install SP2 or SP3.

Louis

#5 Ken-in-West-Seattle

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Posted 06 May 2010 - 05:56 PM

if you started with service pack none (the earliest retail, oem and upgrade cd's) you have to install sp1a before it will accept sp2 or sp3.

http://www.microsoft.com/downloads/details...;displaylang=en

There can be other reasons but It looks like Hamluis covered those.

#6 Joe C

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Posted 06 May 2010 - 06:56 PM

I've used this guide before and haven't had any issues installing service packs
http://www3.telus.net/dandemar/xpsp.htm

#7 Frustr8d2

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Posted 07 May 2010 - 01:07 AM

Thanks everyone.

The PC was already on Service Pack 1 when I started. I initially tried going directly to SP3, but that failed. So I then tried first doing SP2, but that also failed.

I have worked through the guide reference by "hamluis" in his 3:48 posting, viz. "MS KB, Access Is Denied When Attempting to Install SP2 or SP3" - and created and ran the 'Reset.cmd' file they proposed - but that does not seem to have solved the problem ... because I am still finding "DoRegistryUpdates failed" error messages in the svcpack.log file .... which as they put it suggests that "This indicates that an issue is preventing the registry update".

So I am still a bit stuck - but will pursue again over the weekend.

Thanks Joe_C - I will also look at your suggestion.

(As an aside I am using AVAST - and I see that others have logged problems with SP3 and Avast)

Question: What is the worst case scenario? If I am unable to resolve these registry etc problems and cannot upgrade to SP3 (and apply any later patches), then what is my alternative course of action? Re-image entire machine?

#8 hamluis

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Posted 07 May 2010 - 06:00 AM

Well...when SP2 came out, I had problems installing it on a system...very similar to yours, I think. The install would proceed so far and then I would receive "denied access" errors and the install would attempt to undo what had been done.

Been a long time...but I believe that I stopped using Windows Update...downloaded the package to my hard drive...and installed from the hard drive (after running chkdsk /r on my system, running full malware scans).

Depending on what system you have...one thing that could be done...slipstream SP3 into the existing XP install CD and do a repair install of XP. This won't work with recovery/restore disks supplied by OEMs (HP, Gateway, etc.) but will work with either a MS OEM/System Builder CD or a retail CD. That's probably the path I would tred, since the slipstreamed CD will be needed in the future anyway (repair installs and running sfc /scannow).

Louis




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