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Suspected Virus


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2 replies to this topic

#1 u1m81

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Posted 05 May 2010 - 06:27 PM

Hi All,
i've recently been experiencing problems on my computer, something which i cant seem to fix by my own methods, so i thought id join up and ask people help.

The problem occurs with a green shield with a tick inside appearing in my lower right tray. It says that there is a virus and it should be dealt with, then automatically a window pops up doing a scan of my computer, its called something like Anti-spywear Scanner. then after the scan finishes, it ask me to resolve the problem, if i try to it says that i must buy the full package and forwards me to the website to but the product.

In the meantime, i cannot access anything else on my computer, if i try to go into a webpage, it wont go and just shows a page saying that my computer is infected and i should resolve the problem before continuting, and then it takes me back to the afore mentioned scan program. So internet access is shut off.

If i try to open any program, task manager, AVG, anything, the shield in the bottom tray says that "whatever im trying to open".exe or other relevant exetuable file, is infected and cannot be opened. therefore i cant open anything else on my computer?!?!?!

I've temporarily resolved the problem a few times now, buy going into safe mode and restoring my system to a couple of days ago, i run an AVG scan and nothing comes up, but after a while , the same symptoms reoccur. Due to the nature of the virus, i cant run any software to try to get rid of it, cant get on the net to check any ways to fix it. cant get onto Utorrent to get any decent software to deal with it. i've restored the computer again and have managed to write off my important files, and get Hijack this, i have a log if that may help. otherwise im stumped. Help would be much appreciated.

Thanks

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#2 boopme

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Posted 05 May 2010 - 11:03 PM

Hello, as we do not have a specific name of the malware we can try to stabilize this PC or you can post you HJT log here.

Virus, Trojan, Spyware, and Malware Removal Logs



If you cannot use the Internet,you will need access to another computer that has a connection.
From there save... RKill....... FixExe.reg... mbam-setup.exe,

RKill....

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
Do not reboot your computer after running rkill as the malware programs will start again.

FixExe.reg
FixExe.reg
....click Run when the box opens

mbam-setup.exe,See the Blue HERE below.

to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.
***
Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.


Note: Mbam-rules.exe is not updated daily. Another way to get the most current database definitions if you're having problems updating through the program's interface or have already manually downloaded the latest definitions (mbam-rules.exe) shown on this page, is to do the following: Install MBAM on a clean computer, launch the program and update through MBAM's interface. Copy the definitions (rules.ref) to a USB stick or CD and transfer that file to the infected machine. Copy rules.ref to the location indicated for your operating system. If you cannot see the folder, then you may have to Reconfigure Windows to show it.
  • XP: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
  • Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware

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#3 Orange Blossom

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Posted 06 May 2010 - 07:22 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/315071/problems-with-any-action-suspected-virus/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


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