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Computer infected with Trojan.Zeloaces!inf virus


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#1 NoviceUser43

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Posted 05 May 2010 - 04:44 PM

Norton Internet Security 2010 found a virus (trojan.zeloaces!inf)(high priority) on my computer (Windows XP Prof.).
It states this virus "requires manual removal". Contacted Norton for help --- referred me to their webpage that tells me now to do a manual removal ------ie: disable system restore / remove the infected file(s) / enable system restore / run virus scan again to verify virus is gone. I was NOT confident in my ability to do this ----- searched high/low (we are in a rural area) to find a reliable computer company to do the removal for me. Dropped off computer / told them Norton had found the trojan.zeloaces!inf virus / they said it might take a couple of days because some of these viruses 'give birth to additional viruses' (or something like that) /they called to say virus was gone and computer was ready for pickup. Ran virus scan immediately upon returning home. VIRUS WAS STILL THERE!!!! Called the computer company --- was told there shouldn't be any -----what I was probably seeing was the History Report from prior to their working on the unit. They further said to remove the listed virus details and rerun the scan. I did just that ------virus is still there. Only now I don't have the list of the files it said were infected. Later the same day we had a power failure ----- when the computer powered up again there was yet another file showing it was infected with this same virus.

The computer store owner says the only way to remove it now is to completely wipe out my computer and reinstall from my original disc(s) from Dell. PLEASE........SAY IT ISN'T SO !!!!!!!

I need help!!!!

NoviceUser43

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#2 Elise

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Posted 07 May 2010 - 05:29 AM

Hello there,

No need to panic yet here :thumbsup: Usually we are pretty much able to clean up computers.

Please try the following. If it doesn't work, just let me know and we will find a work around.

I will move this topic to a more appropriate forum as well.

MALWAREBYTES ANTIMALWARE
-------------------------------------------
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Edited by elise025, 07 May 2010 - 05:30 AM.

regards, Elise


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#3 Quads

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Posted 10 May 2010 - 07:40 PM

"Trojan.Zeloaces!inf" infects / patches a randomly selected Microsoft OS driver, from "pci.sys" to "modem.sys" and others, you get the idea.

The driver detected has to be swapped with a clean backup version like what happens with TDL3.

This is the same sort of thing as TDL3 / TDL4

Norton is not allowed to remove the infected driver for obvious reasons, you may not be able to boot back into Windows (BSOD).

Quads

Edited by Quads, 10 May 2010 - 07:41 PM.





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