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Banker Fox A and win32 nugel virus


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#1 NewsomsMom

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Posted 04 May 2010 - 06:43 PM

First of all, I am not knowledgeable on any virus/malware/trojan issues on the computer. My level basically consist of running the standard antivirus programs on computer, etc So on that note, I would greatly appreciate your assistance. I started to receive pop up boxes indicating there was a virus (banker fox, wine32 nugel, ) prompting me to do a system ck or purchase more anitvirus software. I did not click on it. I swept computer several times and quarantined some viruses; however, continued to get the popup boxes, redirect to porn web pages, messages that a file could not be executed, etc. I did a little research on internet and finally downloaded Malwarebytes and ran the quick scan. I found 9 files and followed the prompts. Now the PC appears to be fine; however, do I need to run " hijack this" too. I downloaded it and have a log but don't know what to delete or not to delete so I have not done anything else with "hijack this". The pc is set up to run Webroot antivirus sweep everynight. Please advise if I have done everything I need to do or if I need to take any additional steps to make sure my pc is clean.

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#2 quietman7

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Posted 05 May 2010 - 01:23 PM

There are no guarantees or shortcuts when it comes to malware removal and the use of specialized fix tools, especially when dealing with backdoor Trojans and rootkits. Infections will vary and some will cause more harm to your system than others as a result of it having the ability to download more malicious files. Thus, sometimes it takes several efforts with different, the same or more powerful tools to do the job. Even then, with some types of malware infections, the task can be arduous.

Please post the complete results of your MBAM scan for review.

To retrieve the Malwarebytes Anti-Malware scan log information, launch MBAM.
  • Click the Logs Tab at the top.
    • The log will be named by the date of scan in the following format: mbam-log-date(time).txt
      -- If you have previously used MBAM, there may be several logs showing in the list.
  • Click on the log name to highlight it.
  • Go to the bottom and click on Open.
  • The log should automatically open in notepad as a text file.
  • Go to Edit and choose Select all.
  • Go back to Edit and choose Copy or right-click on the highlighted text and choose Copy from there.
  • Come back to this thread, click Add Reply, then right-click and choose Paste.
  • Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Logs are saved to the following locations:
-- In XP: C:\Documents and Settings\<Username>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs
-- In Vista: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs


Please download TFC (Temp File Cleaner) by Old Timer and save it to your desktop.
alternate download link
  • Save any unsaved work. TFC will close ALL open programs including your browser!
  • Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • TFC will clear out all temp folders for all user accounts (temp, IE temp, Java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
Note: It is normal for the computer to be slow to boot after running TFC cleaner the first time.

Please download Norman Malware Cleaner and save to your desktop.
alternate download link
  • Be sure to read all the information Norman provides on the same page.
  • Restart your computer in "Safe Mode".
  • Double-click on Norman_Malware_Cleaner.exe to start the program.
  • Read the End User License Agreement and click the Accept button to open the scanning window.
  • Click Start Scan to begin.
  • In some cases Norman Malware Cleaner may require that you restart the computer to completely remove an infection. If prompted, reboot and run the tool again to ensure that all infections are removed.
  • After the scan has finished, a log file a log file named NFix_date_time (i.e. NFix_2009-06-22_07-08-56.log) will be created on your desktop with the results.
  • Copy and paste the contents of that file in your next reply.
Note: For usb flash drives and/or other removable drives to scan, use the Add button to browse to the drives location, click on the drive to highlight and choose Ok.
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