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Cannot Connect TO Internet


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2 replies to this topic

#1 Izzy25

Izzy25

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  • Gender:Male
  • Location:San Luis Obispo, CA
  • Local time:03:54 AM

Posted 04 May 2010 - 01:18 AM

I installed Norton System Endpoint that was provided from my school. I was able to install it and update it fine but i tried going online after installing it and i couldnt browse any websites. So i uninstalled it and im still having problems going online. The laptop connects fine to my router and will ping websites but i cant go online. I have already used the Symantec CleanWipe to remove everything from symantec, and have done the winsock reset, and also gone into msconfig and disabled all the services but still havent fixed it. I can go online just right by going into Safe Mode with Networking.
I am running Windows 7 Ultimate x64.

Thank you!


DDS (Ver_10-03-17.01) - NTFSX64
Run by Owner at 23:07:02.11 on Mon 05/03/2010
Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 1.6.0_18
Microsoft Windows 7 Ultimate 6.1.7600.0.1252.1.1033.18.4094.2467 [GMT -7:00]

AV: Malware Defense *On-access scanning enabled* (Outdated) {28e00e3b-806e-4533-925c-f4c3d79514b9}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_ccf0dd3cb081af84\STacSV64.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\Hpservice.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\taskhost.exe
C:\Program Files (x86)\Adobe\Photoshop Elements 6.0\PhotoshopElementsFileAgent.exe
C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_ccf0dd3cb081af84\AESTSr64.exe
C:\Windows\system32\Dwm.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files (x86)\Bonjour\mDNSResponder.exe
C:\Program Files (x86)\Spyware Doctor\BDT\BDTUpdateService.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
C:\Program Files (x86)\HP\QuickPlay\Kernel\TV\QPCapSvc.exe
C:\Program Files (x86)\HP\QuickPlay\Kernel\TV\QPSched.exe
C:\Windows\Explorer.EXE
C:\Windows\SMINST\BLService.exe
C:\Program Files (x86)\CyberLink\Shared Files\RichVideo.exe
C:\Program Files (x86)\Spyware Doctor\pctsAuxs.exe
C:\Program Files (x86)\Spyware Doctor\pctsSvc.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\Viewpoint\Common\ViewpointService.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files (x86)\RocketDock\RocketDock.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Spyware Doctor\pctsTray.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\System32\alg.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
c:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Program Files (x86)\Spyware Doctor\pctsGui.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files (x86)\Internet Explorer\IELowutil.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\AUDIODG.EXE
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\Owner\Desktop\dds.scr
C:\Windows\system32\conhost.exe

============== Pseudo HJT Report ===============

uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=83&bd=Pavilion&pf=cnnb
uStart Page = hxxp://my.yahoo.com/
mLocal Page = c:\windows\syswow64\blank.htm
mWinlogon: Userinit=userinit.exe
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files (x86)\yahoo!\companion\installs\cpn\yt.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files (x86)\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: PC Tools Browser Guard BHO: {2a0f3d1b-0909-4ff4-b272-609cce6054e7} - c:\program files (x86)\spyware doctor\bdt\PCTBrowserDefender.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\progra~2\common~1\symant~1\ids\IPSBHO.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files (x86)\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files (x86)\java\jre6\bin\jp2ssv.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files (x86)\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: PC Tools Browser Guard: {472734ea-242a-422b-adf8-83d1e48cc825} - c:\program files (x86)\spyware doctor\bdt\PCTBrowserDefender.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files (x86)\yahoo!\companion\installs\cpn\yt.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [RocketDock] "c:\program files (x86)\rocketdock\RocketDock.exe"
mRun: [ISTray] "c:\program files (x86)\spyware doctor\pctsTray.exe"
uPolicies-explorer: NoDesktopCleanupWizard = 1 (0x1)
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: ForceActiveDesktopOn = 0 (0x0)
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~2\micros~4\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~2\micros~4\office12\ONBttnIE.dll
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\windows\windowsmobile\INetRepl.dll
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\windows\windowsmobile\INetRepl.dll
IE: {7F9DB11C-E358-4ca6-A83D-ACC663939424} - {9999A076-A9E2-4C99-8A2B-632FC9429223} - c:\program files (x86)\bonjour\ExplorerPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~2\micros~4\office12\REFIEBAR.DLL
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files (x86)\hp\digital imaging\smart web printing\hpswp_BHO.dll
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/8/b/d/8bd77752-5704-4d68-a152-f7252adaa4f2/LegitCheckControl.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
TB-X64: PC Tools Browser Guard: {472734EA-242A-422B-ADF8-83D1E48CC825} -
mRun-x64: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun-x64: [SysTrayApp] c:\program files\idt\wdm\sttray64.exe

================= FIREFOX ===================

FF - ProfilePath - c:\users\owner\appdata\roaming\mozilla\firefox\profiles\nt5v93jn.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/
FF - component: c:\program files\real\realplayer\browserrecord\components\nprpbrowserrecordplugin.dll
FF - plugin: c:\program files (x86)\microsoft\office live\npOLW.dll
FF - plugin: c:\program files (x86)\viewpoint\viewpoint media player\npViewpoint.dll
FF - plugin: c:\program files (x86)\windows live\photo gallery\NPWLPG.dll
FF - plugin: c:\program files\real\realplayer\netscape6\nppl3260.dll
FF - plugin: c:\program files\real\realplayer\netscape6\nprjplug.dll
FF - plugin: c:\program files\real\realplayer\netscape6\nprpjplug.dll
FF - plugin: c:\users\owner\appdata\roaming\move networks\plugins\npqmp071505000011.dll
FF - plugin: c:\windows\syswow64\adobe\director\np32dsw.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files (x86)\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----

============= SERVICES / DRIVERS ===============

R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore64.sys [2010-1-8 218056]
R0 PxHlpa64;PxHlpa64;c:\windows\system32\drivers\PxHlpa64.sys [2008-7-16 52856]
R1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\drivers\vwififlt.sys [2009-7-13 59904]
R2 AESTFilters;Andrea ST Filters Service;c:\windows\system32\driverstore\filerepository\stwrt64.inf_amd64_neutral_ccf0dd3cb081af84\AESTSr64.exe [2009-3-2 89600]
R2 Browser Defender Update Service;Browser Defender Update Service;c:\program files (x86)\spyware doctor\bdt\BDTUpdateService.exe [2010-1-8 112592]
R2 hpsrv;HP Service;c:\windows\system32\hpservice.exe [2008-8-7 28464]
R2 Recovery Service for Windows;Recovery Service for Windows;c:\windows\sminst\BLService.exe [2008-6-5 341328]
R2 sdAuxService;PC Tools Auxiliary Service;c:\program files (x86)\spyware doctor\pctsAuxs.exe [2010-1-8 359624]
R2 sdCoreService;PC Tools Security Service;c:\program files (x86)\spyware doctor\pctsSvc.exe [2010-1-8 1141712]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files (x86)\viewpoint\common\ViewpointService.exe [2008-8-18 24652]
R3 enecir;ENE CIR Receiver;c:\windows\system32\drivers\enecir.sys [2008-4-28 64000]
R3 JMCR;JMCR;c:\windows\system32\drivers\jmcr.sys [2008-4-11 125328]
R3 NETw5s64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows 7 - 64 Bit;c:\windows\system32\drivers\NETw5s64.sys [2009-9-15 6952960]
R3 NVHDA;Service for NVIDIA High Definition Audio Driver;c:\windows\system32\drivers\nvhda64v.sys [2009-8-21 84512]
R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\drivers\Rt64win7.sys [2009-3-2 187392]
R3 SYMNDISV;SYMNDISV;c:\windows\system32\drivers\symndisv.sys [2009-2-19 47664]
S2 LiveUpdate Notice;LiveUpdate Notice;"c:\program files (x86)\common files\symantec shared\ccsvchst.exe" /h cccommon --> c:\program files (x86)\common files\symantec shared\ccSvcHst.exe [?]
S3 Com4QLBEx;Com4QLBEx;c:\program files (x86)\hewlett-packard\hp quick launch buttons\Com4QLBEx.exe [2008-6-5 193840]
S3 netw5v64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;c:\windows\system32\drivers\netw5v64.sys [2009-6-10 5434368]
S3 Symantec Core LC;Symantec Core LC;c:\program files (x86)\common files\symantec shared\ccpd-lc\symlcsvc.exe [2008-6-5 1245064]
S3 USBAAPL64;Apple Mobile USB Driver;c:\windows\system32\drivers\usbaapl64.sys [2009-8-28 49152]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2010-5-2 1255736]

=============== Created Last 30 ================

2010-05-04 04:32:19 503808 ----a-w- c:\windows\syswow64\MSVCP71.DLL
2010-05-04 04:32:19 1060864 ----a-w- c:\windows\syswow64\MFC71.DLL
2010-05-04 04:01:16 65536 --sha-w- c:\users\owner\ntuser.dat{5a1361ae-5717-11df-9367-cf9123d4db4d}.TM.blf
2010-05-04 04:01:16 524288 --sha-w- c:\users\owner\ntuser.dat{5a1361ae-5717-11df-9367-cf9123d4db4d}.TMContainer00000000000000000002.regtrans-ms
2010-05-04 04:01:16 524288 --sha-w- c:\users\owner\ntuser.dat{5a1361ae-5717-11df-9367-cf9123d4db4d}.TMContainer00000000000000000001.regtrans-ms
2010-05-04 00:54:21 65536 --sha-w- c:\users\owner\ntuser.dat{40bde5a4-5716-11df-b01d-ed3a4249df43}.TM.blf
2010-05-04 00:54:21 524288 --sha-w- c:\users\owner\ntuser.dat{40bde5a4-5716-11df-b01d-ed3a4249df43}.TMContainer00000000000000000002.regtrans-ms
2010-05-04 00:54:21 524288 --sha-w- c:\users\owner\ntuser.dat{40bde5a4-5716-11df-b01d-ed3a4249df43}.TMContainer00000000000000000001.regtrans-ms
2010-05-04 00:05:21 0 d-----w- c:\windows\syswow64\Wat
2010-05-03 02:56:53 0 d-----w- c:\windows\system32\appmgmt
2010-05-03 01:55:39 25424 ----a-w- c:\windows\system32\drivers\COH_Mon.sys
2010-05-03 01:55:39 10557 ----a-w- c:\windows\system32\drivers\COH_Mon.cat
2010-05-03 01:40:03 0 d-----w- c:\windows\system32\Wat
2010-05-03 01:36:35 398465 --sh--r- C:\ZDQWU
2010-05-03 01:36:35 20 --sh--r- C:\winx.ld
2010-05-03 01:10:28 223448 ----a-w- c:\windows\system32\drivers\fvevol.sys
2010-05-03 01:10:26 12867072 ----a-w- c:\windows\syswow64\shell32.dll
2010-05-03 01:10:25 96768 ----a-w- c:\windows\syswow64\sspicli.dll
2010-05-03 01:10:25 22016 ----a-w- c:\windows\syswow64\secur32.dll
2010-05-03 01:10:25 153160 ----a-w- c:\windows\system32\drivers\ksecpkg.sys
2010-05-03 01:10:25 1446912 ----a-w- c:\windows\system32\lsasrv.dll
2010-05-01 19:54:21 0 d-----w- c:\users\owner\appdata\roaming\Webroot
2010-04-28 22:08:19 0 d-----w- c:\programdata\Geek Squad
2010-04-14 23:55:40 612352 ----a-w- c:\windows\system32\vbscript.dll
2010-04-14 23:55:40 427520 ----a-w- c:\windows\syswow64\vbscript.dll
2010-04-14 23:55:38 286720 ----a-w- c:\windows\system32\drivers\mrxsmb10.sys
2010-04-14 23:55:38 157696 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2010-04-14 23:55:38 125952 ----a-w- c:\windows\system32\drivers\mrxsmb20.sys
2010-04-14 23:55:37 5509008 ----a-w- c:\windows\system32\ntoskrnl.exe
2010-04-14 23:55:36 3954568 ----a-w- c:\windows\syswow64\ntkrnlpa.exe
2010-04-14 23:55:36 3899280 ----a-w- c:\windows\syswow64\ntoskrnl.exe
2010-04-14 03:54:37 220672 ----a-w- c:\windows\system32\wintrust.dll
2010-04-14 03:54:37 172032 ----a-w- c:\windows\syswow64\wintrust.dll
2010-04-14 03:54:36 139264 ----a-w- c:\windows\system32\cabview.dll
2010-04-14 03:54:36 132608 ----a-w- c:\windows\syswow64\cabview.dll

==================== Find3M ====================

2010-05-04 04:33:29 855 ----a-w- c:\windows\system32\drivers\SYMEVENT64x86.INF
2010-05-04 04:33:29 7440 ----a-w- c:\windows\system32\drivers\SYMEVENT64x86.CAT
2010-05-04 04:33:29 172592 ----a-w- c:\windows\system32\drivers\SYMEVENT64x86.SYS
2010-05-03 01:40:06 14848 ----a-w- c:\windows\system32\slwga.dll
2010-05-03 01:40:05 419840 ----a-w- c:\windows\system32\systemcpl.dll
2010-05-03 01:40:05 13824 ----a-w- c:\windows\syswow64\slwga.dll
2010-04-13 16:06:37 436 ----a-w- c:\users\owner\appdata\roaming\wklnhst.dat
2010-03-27 01:45:10 0 ---ha-w- c:\windows\system32\drivers\Msft_User_WpdMtpDr_01_09_00.Wdf
2010-03-20 10:48:20 833024 ----a-w- c:\windows\syswow64\user32.dll
2010-03-20 10:48:20 1008640 ----a-w- c:\windows\system32\user32.dll
2010-02-24 17:16:06 212864 ------w- c:\windows\system32\MpSigStub.exe
2010-02-23 08:22:50 1192960 ----a-w- c:\windows\system32\wininet.dll
2010-02-23 07:56:00 977920 ----a-w- c:\windows\syswow64\wininet.dll
2010-02-23 07:55:56 1225216 ----a-w- c:\windows\syswow64\urlmon.dll
2010-02-23 07:55:45 606208 ----a-w- c:\windows\syswow64\mstime.dll
2010-02-23 07:55:43 64512 ----a-w- c:\windows\syswow64\msfeedsbs.dll
2010-02-23 07:55:43 5964800 ----a-w- c:\windows\syswow64\mshtml.dll
2010-02-23 07:55:24 10978816 ----a-w- c:\windows\syswow64\ieframe.dll
2010-02-23 07:55:20 381440 ----a-w- c:\windows\syswow64\iedkcs32.dll
2009-07-14 05:37:38 31548 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2009-07-14 05:37:38 31548 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2009-07-14 05:37:38 291294 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2009-07-14 05:37:38 291294 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2009-07-14 04:54:24 174 --sha-w- c:\program files\desktop.ini
2009-07-14 04:54:24 174 --sha-w- c:\program files (x86)\desktop.ini
2009-07-14 01:00:34 291294 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2009-07-14 01:00:34 291294 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2009-07-14 01:00:32 31548 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2009-07-14 01:00:32 31548 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-06-10 20:44:08 9633792 --sha-r- c:\windows\fonts\StaticCache.dat
2010-01-22 11:20:26 245760 --sha-w- c:\windows\serviceprofiles\networkservice\appdata\roaming\microsoft\windows\ietldcache\index.dat
2009-07-14 05:12:52 245760 --sha-w- c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\ietldcache\index.dat
2009-07-14 01:39:53 398848 --sha-w- c:\windows\winsxs\amd64_microsoft-windows-mail-app_31bf3856ad364e35_6.1.7600.16385_none_4d4d1f2f696639a2\WinMail.exe
2009-07-14 01:14:45 396800 --sha-w- c:\windows\winsxs\x86_microsoft-windows-mail-app_31bf3856ad364e35_6.1.7600.16385_none_f12e83abb108c86c\WinMail.exe

============= FINISH: 23:09:46.89 ===============

Attached Files



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#2 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
  • 24,794 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Munich,Germany
  • Local time:11:54 AM

Posted 06 May 2010 - 11:16 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE



Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
regards,
schrauber

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#3 schrauber

schrauber

    Mr.Mechanic


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Posted 09 May 2010 - 11:16 PM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

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If I have helped you then please consider donating to continue the fight against malware Posted Image




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