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10 replies to this topic

#1 rschreiber


  • Members
  • 39 posts
  • Local time:06:54 PM

Posted 03 May 2010 - 10:31 PM

Hi. My computer is infected with backdoor.tidserv!inf files. I tried to follow the Prep Guide but was unable to get DDS or GMER to run. My OS is Windows XP. When I run the DDS file, it opens it in the Notepad and I just get junk, not the screens that are shown on the example that this site shows. Similarly, when I run the GMER exe file, it appears to begin the scan before I even get to select/de-select the relevant radio buttons, and then the computer freezes. Not so good. So, Orange Blossom suggested that I run RSIT and list the log file here. Hopefully, what you see here will allow you to help me fix what ails my system. Thanks!

Logfile of random's system information tool 1.06 (written by random/random)
Run by Schreiber at 2010-05-03 23:25:44
Microsoft Windows XP Home Edition Service Pack 3
System drive C: has 15 GB (27%) free of 54 GB
Total RAM: 1014 MB (36% free)

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:26:08 PM, on 5/3/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Flip Video\FlipShare\FlipShareService.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Scansoft\PaperPort\pptd40nt.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe
C:\Program Files\Verizon\McciTrayApp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Verizon\McciBrowser.exe
C:\Documents and Settings\Schreiber\Desktop\RSIT.exe
C:\Program Files\Trend Micro\HijackThis\Schreiber.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\Scansoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\Scansoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [BlackBerryAutoUpdate] C:\Program Files\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe /background
O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"
O4 - HKLM\..\Run: [Verizon_McciTrayApp] "C:\Program Files\Verizon\McciTrayApp.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\vpngui.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemyfios.verizon.net/sdcCommo...20Installer.cab
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www1.snapfish.com/SnapfishActivia.cab
O16 - DPF: {4ECE056F-E50F-4F9D-B069-EB342D21F26A} (Snapfish Activia3) - http://www1.snapfish.com/SnapfishActivia3.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx2.hotmail.com/mail/w3/resources/MSNPUpld.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1173011363468
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {A1662FB6-39BE-41BB-ACDC-0448FB1B5817} (Photo Upload Plugin Class) - http://images3.pnimedia.com/ProductAssets/...veX_Control.cab
O16 - DPF: {B7D07999-2ADB-4AEB-997E-F61CB7B2E2CD} (TSEasyInstallX Control) - http://www.trendsecure.com/easy_install/_a...asyInstallX.CAB
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://www.adobe.com/products/acrobat/nos/gp.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Apple Mobile Device AppleUPS (AppleUPS) - Unknown owner - C:\WINDOWS\system32\3com_dmid.exe (file missing)
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Error Reporting Service ERSvcsrservice (ERSvcsrservice) - Unknown owner - C:\WINDOWS\system32\adptifu.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: FlipShare Service - Unknown owner - C:\Program Files\Flip Video\FlipShare\FlipShareService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Port Resolver - Hewlett-Packard Company - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBPRO.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McciCMService - Alcatel-Lucent - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe
O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

End of file - 12024 bytes

======Scheduled tasks folder======


======Registry dump======

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}]
&Yahoo! Toolbar Helper - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll [2007-11-20 878352]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}]
Adobe PDF Reader Link Helper - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll [2006-10-23 62080]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{53707962-6F74-2D53-2644-206D7942484F}]
Spybot-S&D IE Protection - C:\PROGRA~1\SPYBOT~1\SDHelper.dll [2009-01-26 1879896]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AF69DE43-7D58-4638-B6FA-CE66B5AD205D}]
Google Toolbar Notifier BHO - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll [2009-11-20 764912]

"igfxtray"=C:\WINDOWS\system32\igfxtray.exe [2005-10-14 94208]
"igfxpers"=C:\WINDOWS\system32\igfxpers.exe [2005-10-14 114688]
"DMXLauncher"=C:\Program Files\Dell\Media Experience\DMXLauncher.exe [2005-11-01 94208]
"ISUSScheduler"=C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe [2006-09-11 86960]
"DLA"=C:\WINDOWS\System32\DLA\DLACTRLW.EXE [2005-09-08 122940]
"MSKDetectorExe"=C:\Program Files\McAfee\SpamKiller\MSKDetct.exe [2005-07-12 1117184]
"ccApp"=C:\Program Files\Common Files\Symantec Shared\ccApp.exe [2005-10-04 48752]
"vptray"=C:\PROGRA~1\SYMANT~1\VPTray.exe [2005-11-15 85744]
"PaperPort PTD"=C:\Program Files\Scansoft\PaperPort\pptd40nt.exe [2002-08-12 45108]
"IndexSearch"=C:\Program Files\Scansoft\PaperPort\IndexSearch.exe [2002-08-12 36864]
"HP Software Update"=C:\Program Files\HP\HP Software Update\HPWuSchd2.exe [2007-05-08 54840]
"DellSupportCenter"=C:\Program Files\Dell Support Center\bin\sprtcmd.exe /P DellSupportCenter []
"BlackBerryAutoUpdate"=C:\Program Files\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe [2008-09-19 615696]
""= []
"RoxWatchTray"=C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe [2008-08-26 236016]
"Verizon_McciTrayApp"=C:\Program Files\Verizon\McciTrayApp.exe [2010-03-17 1565696]
"QuickTime Task"=C:\Program Files\QuickTime\qttask.exe [2009-11-11 417792]
"iTunesHelper"=C:\Program Files\iTunes\iTunesHelper.exe [2010-02-15 141608]

"swg"=C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe [2007-06-15 68856]
"DellSupport"=C:\Program Files\DellSupport\DSAgnt.exe [2007-03-15 460784]
"ctfmon.exe"=C:\WINDOWS\system32\ctfmon.exe [2008-04-13 15360]
"SpybotSD TeaTimer"=C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe [2009-03-05 2260480]
"DellSupportCenter"=C:\Program Files\Dell Support Center\bin\sprtcmd.exe /P DellSupportCenter []
"MSMSGS"=C:\Program Files\Messenger\msmsgs.exe [2008-04-13 1695232]
"SUPERAntiSpyware"=C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe [2010-04-27 2020592]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup
Cisco Systems VPN Client.lnk - C:\Program Files\Cisco Systems\VPN Client\vpngui.exe
Digital Line Detect.lnk - C:\Program Files\Digital Line Detect\DLG.exe
HP Digital Imaging Monitor.lnk - C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
HP Photosmart Premier Fast Start.lnk - C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\!SASWinLogon]
C:\Program Files\SUPERAntiSpyware\SASWINLO.dll [2009-09-03 548352]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\igfxcui]
C:\WINDOWS\system32\igfxdev.dll [2005-10-14 135168]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\NavLogon]
C:\WINDOWS\system32\NavLogon.dll [2005-11-15 43760]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\WgaLogon]
C:\WINDOWS\system32\WgaLogon.dll [2007-02-15 236928]

"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"=C:\Program Files\SUPERAntiSpyware\SASSEH.DLL [2008-05-13 77824]

"SecurityProviders"=msapsspc.dll, schannel.dll, digest.dll, msnsspc.dll, mcenspc.dll




"%windir%\Network Diagnostic\xpnetdiag.exe"="%windir%\Network Diagnostic\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\Program Files\Bonjour\mDNSResponder.exe"="C:\Program Files\Bonjour\mDNSResponder.exe:*:Enabled:Bonjour"
"C:\Program Files\SkyGolf\SkyCaddie Desktop\SkyCaddieDesktop.exe"="C:\Program Files\SkyGolf\SkyCaddie Desktop\SkyCaddieDesktop.exe:*:Enabled:SkyCaddie Desktop"
"C:\Program Files\iTunes\iTunes.exe"="C:\Program Files\iTunes\iTunes.exe:*:Enabled:iTunes"

"%windir%\Network Diagnostic\xpnetdiag.exe"="%windir%\Network Diagnostic\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"

shell\AutoRun\command - utcddeq.exe
shell\open\command - utcddeq.exe

shell\AutoRun\command - F:\Setup_FlipShare.exe
shell\Setup FlipShare\command - F:\Setup_FlipShare.exe

======File associations======

.scr - open - C:\WINDOWS\system32\notepad.exe "%1"
.scr - install -
.scr - config -

======List of files/folders created in the last 1 months======

2010-05-03 23:25:44 ----D---- C:\rsit
2010-05-01 00:15:31 ----D---- C:\Program Files\Common Files\Wise Installation Wizard
2010-04-27 22:23:28 ----D---- C:\Avenger
2010-04-27 22:23:27 ----A---- C:\avenger.txt
2010-04-27 22:11:27 ----A---- C:\mbam-error.txt
2010-04-13 23:49:50 ----HDC---- C:\WINDOWS\$NtUninstallKB979683$
2010-04-13 23:49:41 ----HDC---- C:\WINDOWS\$NtUninstallKB980232$
2010-04-13 23:47:13 ----HDC---- C:\WINDOWS\$NtUninstallKB978338$
2010-04-13 23:47:06 ----HDC---- C:\WINDOWS\$NtUninstallKB977816$
2010-04-13 23:46:59 ----HDC---- C:\WINDOWS\$NtUninstallKB978601$
2010-04-13 23:46:11 ----HDC---- C:\WINDOWS\$NtUninstallKB979309$

======List of files/folders modified in the last 1 months======

2010-05-03 23:26:13 ----D---- C:\WINDOWS
2010-05-03 23:26:06 ----D---- C:\WINDOWS\TEMP
2010-05-03 23:25:51 ----D---- C:\WINDOWS\Prefetch
2010-05-03 21:15:16 ----D---- C:\WINDOWS\system32\CatRoot2
2010-05-03 21:13:21 ----D---- C:\Program Files\Symantec AntiVirus
2010-05-03 21:10:23 ----A---- C:\WINDOWS\ModemLog_Standard Modem.txt
2010-05-03 21:10:18 ----A---- C:\WINDOWS\ModemLog_Conexant D850 56K V.9x DFVc Modem.txt
2010-05-03 16:07:43 ----A---- C:\WINDOWS\SchedLgU.Txt
2010-05-03 09:09:49 ----D---- C:\WINDOWS\system32
2010-05-01 23:49:31 ----D---- C:\WINDOWS\system32\drivers
2010-05-01 00:36:16 ----AC---- C:\WINDOWS\ntbtlog.txt
2010-05-01 00:22:52 ----SHD---- C:\WINDOWS\Installer
2010-05-01 00:22:51 ----HD---- C:\Config.Msi
2010-05-01 00:22:45 ----D---- C:\Program Files\SUPERAntiSpyware
2010-05-01 00:22:36 ----D---- C:\Documents and Settings\Schreiber\Application Data\SUPERAntiSpyware.com
2010-04-30 22:17:09 ----D---- C:\Documents and Settings\All Users\Application Data\SupportSoft
2010-04-30 22:17:07 ----D---- C:\Program Files\Dell Support Center
2010-04-30 22:16:27 ----D---- C:\Program Files\Common Files\SupportSoft
2010-04-30 22:13:13 ----D---- C:\Program Files\Common Files
2010-04-27 22:30:42 ----RSHD---- C:\WINDOWS\system32\dllcache
2010-04-27 22:11:23 ----D---- C:\Program Files\Malwarebytes' Anti-Malware
2010-04-16 20:28:37 ----D---- C:\Program Files\Verizon
2010-04-13 23:49:56 ----HD---- C:\WINDOWS\inf
2010-04-13 23:49:47 ----HD---- C:\WINDOWS\$hf_mig$
2010-04-13 23:49:45 ----A---- C:\WINDOWS\imsins.BAK
2010-04-06 13:52:54 ----A---- C:\WINDOWS\system32\MRT.exe
2010-04-04 22:07:45 ----D---- C:\WINDOWS\system32\FxsTmp

======List of drivers (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R1 DLACDBHM;DLACDBHM; C:\WINDOWS\System32\Drivers\DLACDBHM.SYS [2005-08-25 5628]
R1 DLARTL_N;DLARTL_N; C:\WINDOWS\System32\Drivers\DLARTL_N.SYS [2005-08-25 22684]
R1 eeCtrl;Symantec Eraser Control driver; \??\C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys []
R1 intelppm;Intel Processor Driver; C:\WINDOWS\system32\DRIVERS\intelppm.sys [2008-04-13 36352]
R1 kbdhid;Keyboard HID Driver; C:\WINDOWS\system32\DRIVERS\kbdhid.sys [2008-04-13 14592]
R1 SAVRT;SAVRT; \??\C:\Program Files\Symantec AntiVirus\savrt.sys []
R1 SAVRTPEL;SAVRTPEL; \??\C:\Program Files\Symantec AntiVirus\Savrtpel.sys []
R1 SYMTDI;SYMTDI; C:\WINDOWS\System32\Drivers\SYMTDI.SYS [2005-10-19 195728]
R2 ASCTRM;ASCTRM; C:\WINDOWS\system32\drivers\ASCTRM.sys [2006-07-24 8552]
R2 CVPNDRVA;Cisco Systems IPsec Driver; \??\C:\WINDOWS\system32\Drivers\CVPNDRVA.sys []
R2 DLADResN;DLADResN; C:\WINDOWS\System32\DLA\DLADResN.SYS [2005-09-08 2496]
R2 DLAIFS_M;DLAIFS_M; C:\WINDOWS\System32\DLA\DLAIFS_M.SYS [2005-09-08 86524]
R2 DLAPoolM;DLAPoolM; C:\WINDOWS\System32\DLA\DLAPoolM.SYS [2005-09-08 6364]
R2 DLAUDF_M;DLAUDF_M; C:\WINDOWS\System32\DLA\DLAUDF_M.SYS [2005-09-08 87036]
R2 DRVNDDM;DRVNDDM; C:\WINDOWS\System32\Drivers\DRVNDDM.SYS [2005-08-12 40544]
R2 dsunidrv;DellSupport UniDriver; C:\WINDOWS\system32\DRIVERS\dsunidrv.sys [2007-02-25 5376]
R2 mdmxsdk;mdmxsdk; C:\WINDOWS\system32\DRIVERS\mdmxsdk.sys [2003-04-09 11043]
R3 DNE;Deterministic Network Enhancer Miniport; C:\WINDOWS\system32\DRIVERS\dne2000.sys [2003-07-24 139604]
R3 DSproct;DSproct; \??\C:\Program Files\DellSupport\GTAction\triggers\DSproct.sys []
R3 E100B;Intel® PRO Network Connection Driver; C:\WINDOWS\system32\DRIVERS\e100b325.sys [2004-10-14 155648]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv; \??\C:\Program Files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys []
R3 GearAspiWDM;GEAR ASPI Filter Driver; C:\WINDOWS\system32\DRIVERS\GEARAspiWDM.sys [2009-05-18 26600]
R3 HDAudBus;Microsoft UAA Bus Driver for High Definition Audio; C:\WINDOWS\system32\DRIVERS\HDAudBus.sys [2008-04-13 144384]
R3 HidUsb;Microsoft HID Class Driver; C:\WINDOWS\system32\DRIVERS\hidusb.sys [2008-04-13 10368]
R3 HPZid412;IEEE-1284.4 Driver HPZid412; C:\WINDOWS\system32\DRIVERS\HPZid412.sys [2006-04-12 49664]
R3 HPZipr12;Print Class Driver for IEEE-1284.4 HPZipr12; C:\WINDOWS\system32\DRIVERS\HPZipr12.sys [2006-04-12 16496]
R3 HPZius12;USB to IEEE-1284.4 Translation Driver HPZius12; C:\WINDOWS\system32\DRIVERS\HPZius12.sys [2006-04-12 21568]
R3 HSF_DP;HSF_DP; C:\WINDOWS\system32\DRIVERS\HSF_DP.sys [2003-11-17 1042432]
R3 HSFHWBS2;HSFHWBS2; C:\WINDOWS\system32\DRIVERS\HSFHWBS2.sys [2003-11-17 212224]
R3 ialm;ialm; C:\WINDOWS\system32\DRIVERS\ialmnt5.sys [2005-10-14 1302812]
R3 MODEMCSA;Unimodem Streaming Filter Device; C:\WINDOWS\system32\drivers\MODEMCSA.sys [2001-08-17 16128]
R3 mouhid;Mouse HID Driver; C:\WINDOWS\system32\DRIVERS\mouhid.sys [2001-08-17 12160]
R3 NAVENG;NAVENG; \??\C:\PROGRA~1\COMMON~1\SYMANT~1\VIRUSD~1\20100430.003\naveng.sys []
R3 NAVEX15;NAVEX15; \??\C:\PROGRA~1\COMMON~1\SYMANT~1\VIRUSD~1\20100430.003\navex15.sys []
R3 RimVSerPort;RIM Virtual Serial Port v2; C:\WINDOWS\system32\DRIVERS\RimSerial.sys [2009-01-09 27136]
R3 ROOTMODEM;Microsoft Legacy Modem Driver; C:\WINDOWS\System32\Drivers\RootMdm.sys [2004-08-04 5888]
R3 STHDA;SigmaTel High Definition Audio CODEC; C:\WINDOWS\system32\drivers\sthda.sys [2005-11-16 1047816]
R3 SymEvent;SymEvent; \??\C:\Program Files\Symantec\SYMEVENT.SYS []
R3 SYMREDRV;SYMREDRV; C:\WINDOWS\System32\Drivers\SYMREDRV.SYS [2005-10-19 24720]
R3 usbccgp;Microsoft USB Generic Parent Driver; C:\WINDOWS\system32\DRIVERS\usbccgp.sys [2008-04-13 32128]
R3 usbehci;Microsoft USB 2.0 Enhanced Host Controller Miniport Driver; C:\WINDOWS\system32\DRIVERS\usbehci.sys [2008-04-13 30208]
R3 usbhub;Microsoft USB Standard Hub Driver; C:\WINDOWS\system32\DRIVERS\usbhub.sys [2008-04-13 59520]
R3 usbprint;Microsoft USB PRINTER Class; C:\WINDOWS\system32\DRIVERS\usbprint.sys [2008-04-13 25856]
R3 usbscan;USB Scanner Driver; C:\WINDOWS\system32\DRIVERS\usbscan.sys [2008-04-13 15104]
R3 USBSTOR;USB Mass Storage Driver; C:\WINDOWS\system32\DRIVERS\USBSTOR.SYS [2008-04-13 26368]
R3 usbuhci;Microsoft USB Universal Host Controller Miniport Driver; C:\WINDOWS\system32\DRIVERS\usbuhci.sys [2008-04-13 20608]
R3 winachsf;winachsf; C:\WINDOWS\system32\DRIVERS\HSF_CNXT.sys [2003-11-17 680704]
S3 brfilt;Brother MFC Filter Driver; C:\WINDOWS\System32\Drivers\Brfilt.sys [2001-08-17 2944]
S3 BrSerWDM;Brother WDM Serial driver; C:\WINDOWS\System32\Drivers\BrSerWdm.sys [2003-03-14 61952]
S3 BrUsbMdm;Brother MFC USB Fax Only Modem; C:\WINDOWS\System32\Drivers\BrUsbMdm.sys [2001-08-17 11008]
S3 BrUsbScn;Brother MFC USB Scanner driver; C:\WINDOWS\System32\Drivers\BrUsbScn.sys [2001-08-17 10368]
S3 bvrp_pci;bvrp_pci; C:\WINDOWS\system32\drivers\bvrp_pci.sys []
S3 CVirtA;Cisco Systems VPN Adapter; C:\WINDOWS\system32\DRIVERS\CVirtA.sys [2003-05-01 5220]
S3 mf;mf; C:\WINDOWS\system32\DRIVERS\mf.sys [2008-04-13 63744]
S3 MREMP50;MREMP50 NDIS Protocol Driver; \??\C:\PROGRA~1\COMMON~1\Motive\MREMP50.SYS []
S3 MREMP50a64;MREMP50a64 NDIS Protocol Driver; \??\C:\PROGRA~1\COMMON~1\Motive\MREMP50a64.SYS []
S3 MREMPR5;MREMPR5 NDIS Protocol Driver; \??\C:\PROGRA~1\COMMON~1\Motive\MREMPR5.SYS []
S3 MRENDIS5;MRENDIS5 NDIS Protocol Driver; \??\C:\PROGRA~1\COMMON~1\Motive\MRENDIS5.SYS []
S3 MRESP50;MRESP50 NDIS Protocol Driver; \??\C:\PROGRA~1\COMMON~1\Motive\MRESP50.SYS []
S3 MRESP50a64;MRESP50a64 NDIS Protocol Driver; \??\C:\PROGRA~1\COMMON~1\Motive\MRESP50a64.SYS []
S3 nv;nv; C:\WINDOWS\system32\DRIVERS\nv4_mini.sys [2004-08-03 1897408]
S3 PalmUSBD;PalmUSBD; C:\WINDOWS\system32\drivers\PalmUSBD.sys []
S3 RimUsb;BlackBerry Smartphone; C:\WINDOWS\System32\Drivers\RimUsb.sys [2008-05-20 22784]
S3 slabbus;CP2101 USB Composite Device driver (WDM); C:\WINDOWS\system32\DRIVERS\slabbus.sys [2004-03-25 52384]
S3 slabser;CP2101 USB to UART Bridge Controller Drivers; C:\WINDOWS\system32\DRIVERS\slabser.sys [2004-03-25 84512]
S3 SONYPVU1;Sony USB Filter Driver (SONYPVU1); C:\WINDOWS\system32\DRIVERS\SONYPVU1.SYS [2001-08-17 7552]
S3 SPBBCDrv;SPBBCDrv; \??\C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCDrv.sys []
S3 USBAAPL;Apple Mobile USB Driver; C:\WINDOWS\System32\Drivers\usbaapl.sys [2009-08-28 40448]
S3 wanatw;WAN Miniport (ATW); C:\WINDOWS\system32\DRIVERS\wanatw4.sys []
S3 WpdUsb;WpdUsb; C:\WINDOWS\System32\Drivers\wpdusb.sys [2005-01-28 18944]
S4 agp440;Intel AGP Bus Filter; C:\WINDOWS\system32\DRIVERS\agp440.sys [2008-04-13 42368]
S4 agpCPQ;Compaq AGP Bus Filter; C:\WINDOWS\system32\DRIVERS\agpCPQ.sys [2008-04-13 44928]
S4 alim1541;ALI AGP Bus Filter; C:\WINDOWS\system32\DRIVERS\alim1541.sys [2008-04-13 42752]
S4 amdagp;AMD AGP Bus Filter Driver; C:\WINDOWS\system32\DRIVERS\amdagp.sys [2008-04-13 43008]
S4 cbidf;cbidf; C:\WINDOWS\system32\DRIVERS\cbidf2k.sys [2001-08-17 13952]
S4 sisagp;SIS AGP Bus Filter; C:\WINDOWS\system32\DRIVERS\sisagp.sys [2008-04-13 40960]
S4 viaagp;VIA AGP Bus Filter; C:\WINDOWS\system32\DRIVERS\viaagp.sys [2008-04-13 42240]

======List of services (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R2 Apple Mobile Device;Apple Mobile Device; C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe [2009-08-28 144672]
R2 Bonjour Service;Bonjour Service; C:\Program Files\Bonjour\mDNSResponder.exe [2008-12-12 238888]
R2 Brother XP spl Service;BrSplService; C:\WINDOWS\system32\brsvc01a.exe [2002-04-12 57344]
R2 ccEvtMgr;Symantec Event Manager; C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe [2005-10-04 185968]
R2 ccSetMgr;Symantec Settings Manager; C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe [2005-10-04 177776]
R2 CVPND;Cisco Systems, Inc. VPN Service; C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe [2004-04-14 1425424]
R2 DefWatch;Symantec AntiVirus Definition Watcher; C:\Program Files\Symantec AntiVirus\DefWatch.exe [2005-11-15 20208]
R2 FlipShare Service;FlipShare Service; C:\Program Files\Flip Video\FlipShare\FlipShareService.exe [2009-11-19 455944]
R2 McciCMService;McciCMService; C:\Program Files\Common Files\Motive\McciCMService.exe [2010-03-17 319488]
R2 Pml Driver HPZ12;Pml Driver HPZ12; C:\WINDOWS\system32\HPZipm12.exe [2007-08-09 73728]
R2 Symantec AntiVirus;Symantec AntiVirus; C:\Program Files\Symantec AntiVirus\Rtvscan.exe [2005-11-15 1756912]
R2 UMWdf;Windows User Mode Driver Framework; C:\WINDOWS\system32\wdfmgr.exe [2005-01-28 38912]
R3 iPod Service;iPod Service; C:\Program Files\iPod\bin\iPodService.exe [2010-02-15 545576]
S2 AppleUPS;Apple Mobile Device AppleUPS; C:\WINDOWS\system32\3com_dmid.exe srv []
S2 ERSvcsrservice;Error Reporting Service ERSvcsrservice; C:\WINDOWS\system32\adptifu.exe srv []
S2 Fax;Fax; C:\WINDOWS\system32\fxssvc.exe [2008-04-13 267776]
S2 Roxio Upnp Server 9;Roxio Upnp Server 9; C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe [2007-12-07 362992]
S2 RoxLiveShare9;LiveShare P2P Server 9; C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe [2008-08-26 313840]
S2 RoxWatch9;Roxio Hard Drive Watcher 9; C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe [2008-08-26 170480]
S3 aspnet_state;ASP.NET State Service; C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe [2008-07-25 34312]
S3 ccPwdSvc;Symantec Password Validation; C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe [2005-10-04 83568]
S3 clr_optimization_v2.0.50727_32;.NET Runtime Optimization Service v2.0.50727_X86; C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe [2008-07-25 69632]
S3 DSBrokerService;DSBrokerService; C:\Program Files\DellSupport\brkrsvc.exe [2007-03-07 76848]
S3 FLEXnet Licensing Service;FLEXnet Licensing Service; C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe [2009-09-11 651720]
S3 FontCache3.0.0.0;Windows Presentation Foundation Font Cache; C:\WINDOWS\Microsoft.NET\Framework\v3.0\WPF\PresentationFontCache.exe [2008-07-29 46104]
S3 gusvc;Google Updater Service; C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe [2009-02-19 137200]
S3 HP Port Resolver;HP Port Resolver; C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBPRO.EXE [2005-05-20 81920]
S3 IDriverT;InstallDriver Table Manager; C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe [2004-10-22 73728]
S3 idsvc;Windows CardSpace; C:\WINDOWS\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\infocard.exe [2008-07-29 881664]
S3 NetSvc;Intel NCS NetService; C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe [2004-11-19 147456]
S3 Roxio UPnP Renderer 9;Roxio UPnP Renderer 9; C:\Program Files\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe [2007-12-07 88560]
S3 RoxMediaDB9;RoxMediaDB9; C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe [2008-08-26 1108464]
S3 SavRoam;SAVRoam; C:\Program Files\Symantec AntiVirus\SavRoam.exe [2005-11-15 169200]
S3 SNDSrvc;Symantec Network Drivers Service; C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe [2005-10-19 214672]
S3 SPBBCSvc;Symantec SPBBCSvc; C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe [2005-03-30 992864]
S4 NetTcpPortSharing;Net.Tcp Port Sharing Service; C:\WINDOWS\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\SMSvcHost.exe [2008-07-29 132096]


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#2 schrauber



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Posted 06 May 2010 - 11:15 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

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#3 rschreiber

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Posted 06 May 2010 - 07:14 PM

As I mentioned in my initial post, I'm unable to run the DDS or the GMER for the reasons stated in that post. Please have another look, and let me know what my next step should be.

Also, please note that I'm actually headed out tomorrow on vacation and won't be returning to access the infected computer for a week. So, if I don't hear back from someone tonight, then feel free to take your time responding, since I won't be able to try your solution until I return one week from Sunday. Thanks!

#4 schrauber



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Posted 08 May 2010 - 06:04 AM

Hello, rschreiber
Welcome to the Bleeping Computer Forums. My name is Thomas (Tom is fine), and I will be helping you fixing your problems.

If you do not make a reply in 5 days, we will have to close your topic.

You may want to keep the link to this topic in your favourites. Alternatively, you can click the button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.
  • Please set your system to show all files.
    Click Start, open My Computer, select the Tools menu and click Folder Options.
    Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
    Uncheck: Hide file extensions for known file types
    Uncheck the Hide protected operating system files (recommended) option.
    Click Yes to confirm.

You must first verify that you can logon to the Windows Recovery Console.
To do so, you must have the Recovery Console installed or use the Windows XP installation cd.

How to install and use the Windows XP Recovery Console

Next, please download maxlook, saving the file to your desktop.
Double click maxlook.exe to run it. Note - you must run it only once!
As instructed when the tool runs, restart the computer and logon to the Recovery Console.
Execute the following bolded command at the x:\windows> prompt <--- the red x represents your operating system drive letter, usually C

batch look.bat

You will see many files copied then return to the x:\windows> prompt.
Type Exit then restart your computer and logon in normal mode.
Please run maxlook.exe again now. Note - you must run it only once!
It will produce looklog.txt on the desktop and open it.
Please post the results here.


Once back in Windows, go to Start > Run, and copy/paste the following then press Enter.

maxlook -sig

Post the log in your next reply

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#5 rschreiber

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Posted 08 May 2010 - 03:53 PM

As I mentioned in my prior messages, I left for vacation yesterday, and I won't have access to the desktop computer where my problem exists until one week from Sunday. So, there's no way I can get a true reply to you within the next 5 days (other than this). Please don't close this topic, since I do need the help and will address it as soon as I return. I have been waiting for about 2 weeks to get to this point, and would prefer not to have to start over. Thanks for your understanding, and I'll be back in touch with you when I return to my home.

#6 schrauber



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Posted 09 May 2010 - 01:35 PM

Ok smile.gif

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#7 schrauber



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Posted 14 May 2010 - 02:34 PM

Not closed after 5 days smile.gif

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#8 rschreiber

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Posted 14 May 2010 - 03:02 PM

Thanks again. Planning to be back tomorrow now, so will work on it with you then.

#9 rschreiber

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Posted 16 May 2010 - 10:22 AM

I have searched for a Windows XP CD, and I don't seem to have one. I don't recall my computer coming with one (it's a Dell that I bought directly from them). I also can't find the Recovery Console on my computer. Do you have any suggestions as to how I can load the Recovery Console onto my computer without the CD?

#10 schrauber



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Posted 17 May 2010 - 04:04 PM

Here you go smile.gif

You can also go here and create a Recovery Console CD. Just click the link provided there to download the recovery_console_cd.zip and unzip that to your desktop.

Then inside the recovery_console_cd folder that created locate and click on the IE icon titled Readme. This will open a webpage, which will provide the simple steps you will need to follow, as well as a clickable link to go to the MS download page where you can select the BootDisk file download appropriate for your operating system. For example, for an XP SP2 Home Edition you would be downloading WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe.

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#11 schrauber



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Posted 21 May 2010 - 04:44 AM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.

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