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FREQUENT CRASHING


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#1 senseless

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Posted 03 May 2010 - 02:31 PM

TOSHIBA SATELLITE LAPTOP A25 S-307
WINDOWS XP HOME SP3
PENTIUM 4-2800
2GB RAM
FIREFOX BROWSER
ZONELABS SECURITY SUITE


Recently, past 3weeks, my computer has been exhibiting new behaviors.

First, I started getting a windows error message popup when I opened firefox. "windows cannot find the file, path, etc. You may not have access, etc" I only have one user, full privileges. I would also generate this error message sometimes by clicking a website link. I traced this error to an Adobe extension in firefox, ADOBE DLM, which I disabled, no more error messages.

My CD/DVD burner began to have difficulty reading DVD backup discs, mostly pictures. Sometimes, if I leave the disc in the player and reboot, the player will recognize the disc. Inconsistent. Disc is not corrupt, I think.

Microsoft backgammon game will generate an error message "Zone datafile has encountered a problem" Again, inconsistent.

Firefox will crash and restart browser.

Firefox will crash all the way to a Windows reboot.

Windows will crash from vid player.

Windows will crash from picture viewer.

System restore shows no restore points, even though when I first discovered this phenomenon, I created a restore point. It no longer exists.

I ran Spybot in safe mode, no problems.

I could not open Zonelabs console in safe mode, so I could not run scan with that program.

I tried scanning with Superantispyware in regular windows mode, and it crashed out of scan 2 times in a row.
I scanned with Superantispyware in safe mode and completed scan. It found 3 tracking cookies.

I am not sure this is a spyware, etc issue.
Any help appreciated.

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#2 senseless

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Posted 03 May 2010 - 09:04 PM

I installed Malwarebytes and ran scan, in regular windows mode.
1 hour+ into scan, somewhere in C:|Windows, MB program "encountered a problem"
After that, I received error message regarding Dr. Watson program, also "encountered a problem"

#3 senseless

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Posted 04 May 2010 - 04:22 PM

Today I ran Malwarebytes again, quick scan mode, and it found one problem.
Trojan.agent

Here is scan log:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4063

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

5/4/2010 8:30:47 AM
mbam-log-2010-05-04 (08-30-47).txt

Scan type: Quick scan
Objects scanned: 124223
Time elapsed: 10 minute(s), 7 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Internet Explorer\iexplore.exe (Trojan.Agent) -> Quarantined and deleted successfully.

#4 senseless

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Posted 04 May 2010 - 07:05 PM

Firefox browser just crashed again.
Not all the way to windows reboot, just a browser restart.

#5 senseless

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Posted 05 May 2010 - 10:04 PM

Any ideas?
Crashed several times again. Crashed out of Firefox to Windows reboot.
Crashed when copy/pasting pictures from flash memory to desktop.

Any help appreciated.

Ran Malwarebytes again.
Found no problems.

#6 senseless

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Posted 06 May 2010 - 06:18 PM

It has been a few days now, with no response. from resident problem-solvers.
Should I post some logs in another forum?
I think there may be an invasive program issue here.
Please help.
Crashing continues, and maybe it's all a Firefox issue, but offline glitch-i-ness has me concerned too.

#7 boopme

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Posted 06 May 2010 - 08:02 PM

Hello ...alll the replies to yourself make it appear as if you are being helped.

Let's do these and see the logs.
.
Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.



Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 senseless

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Posted 07 May 2010 - 03:35 PM

Thanks boop...

I did the ATF and Super, as directed.
Firefox just crashed, as I was typing this.
Only one tab open.

here is Super log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/07/2010 at 12:49 PM

Application Version : 4.36.1006

Core Rules Database Version : 4900
Trace Rules Database Version: 2712

Scan type : Complete Scan
Total Scan Time : 05:48:19

Memory items scanned : 199
Memory threats detected : 0
Registry items scanned : 4451
Registry threats detected : 0
File items scanned : 120113
File threats detected : 0

#9 boopme

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Posted 07 May 2010 - 05:48 PM

I am start to suspect a hard or sofware issue. You may want reinstall Firefox after you do these and see.

RKill....

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
Do not reboot your computer after running rkill as the malware programs will start again.


Next an online scan.
ESET Q7
Please perform a scan with Eset Online Antiivirus Scanner.
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista users need to run Internet Explorer as Administrator. Right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.
  • Click the green ESET Online Scanner button.
  • Read the End User License Agreement and check the box: YES, I accept the Terms of Use.
  • Click on the Start button next to it.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then click Insall ActiveX component.
  • A new window will appear asking "Do you want to install this software?"".
  • Answer Yes to download and install the ActiveX controls that allows the scan to run.
  • Click Start.
  • Check Remove found threats and Scan potentially unwanted applications.
  • Click Scan to start. (please be patient as the scan could take some time to complete)
  • If offered the option to get information or buy software. Just close the window.
  • When the scan has finished, a log.txt file will be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
  • Click Posted Image > Run..., then copy and paste this command into the open box: C:\Program Files\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad. Copy and paste the contents of log.txt in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 senseless

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Posted 08 May 2010 - 01:53 PM

RKILL LOG:

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.
Ran as ADMIN on 05/08/2010 at 11:53:37.


Processes terminated by Rkill or while it was running:


C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\ADMIN\Desktop\rkill.scr


Rkill completed on 05/08/2010 at 11:53:59.





ESET LOG:

ESETSmartInstaller@High as downloader log:
all ok
ESETSmartInstaller@High as downloader log:
all ok
ESETSmartInstaller@High as downloader log:
all ok
esets_scanner_update returned -1 esets_gle=53251
# version=7
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=576cecaee1227a4a82c685b08a58a927
# end=finished
# remove_checked=true
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2010-05-08 05:50:05
# local_time=2010-05-08 01:50:05 (-0500, Eastern Daylight Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# compatibility_mode=9217 16776869 100 77 1462188 3776851 0 0
# scanned=117571
# found=0
# cleaned=0
# scan_time=6861

#11 boopme

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Posted 08 May 2010 - 08:46 PM

You will need your install CD handy. Let's check you system files with SFC. If still no joy you should start a topic in Xp and they will test some things for you.

Please run System File Checker sfc /scannow... For more information on this tool see How To Use Sfc.exe To Repair System Files

NOTE for Vista users..The command needs to be run from an elevated Command Prompt.
Click Start, type cmd into the Start/Search box,
right-click cmd.exe in the list above and select 'Run as Administrator'


You will need your operating system CD handy.

Open Windows Task Manager....by pressing CTRL+SHIFT+ESC

Then click File.. then New Task(Run)

In the box that opens type sfc /scannow ......There is a space between c and /

Click OK
Let it run and insert the XP CD when asked.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 senseless

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Posted 08 May 2010 - 10:08 PM

I am running XP home, not Vista.

I opened task manager\new task\sfc /scannow

The scan ran and closed with no request for CD.
no results.

#13 boopme

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Posted 08 May 2010 - 11:00 PM

That is what I said..

you should start a topic in Xp

You will need to go there as this is not a malware issue and they can assist you better.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 senseless

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Posted 09 May 2010 - 12:04 AM

OK boop

Thank you for your help.

#15 boopme

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Posted 09 May 2010 - 08:21 PM

You're welcome!
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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