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Infected


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#1 DeniseC

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Posted 03 May 2010 - 11:05 AM

I had some type of virus a few months back. Someone here was helping resolve the problem. We ran several programs the last one being root repeal and that is the last thing I remember. I use Sophos and still am unable to use it and cannot remove the root repeal icon off my desktop. Can someone please help me, I am assuming since I am unable to use my anitvirus I must still have something on my computer.

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#2 DeniseC

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Posted 06 May 2010 - 09:30 AM

Am I in the right place?

#3 boopme

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Posted 06 May 2010 - 04:00 PM

Hello, we have been swamped lately.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 DeniseC

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Posted 11 May 2010 - 01:14 PM

Here is the scan...Sophos still will not run and cannot remove root repeal

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/11/2010 at 12:20 PM

Application Version : 4.36.1006

Core Rules Database Version : 4902
Trace Rules Database Version: 2714

Scan type : Complete Scan
Total Scan Time : 03:54:00

Memory items scanned : 516
Memory threats detected : 0
Registry items scanned : 6594
Registry threats detected : 0
File items scanned : 338145
File threats detected : 17

Adware.Tracking Cookie
C:\Documents and Settings\chandkd\Cookies\chandkd@atdmt[2].txt
.atdmt.com [ C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\vv23ec0g.default\cookies.txt ]
.2o7.net [ C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\vv23ec0g.default\cookies.txt ]
.2o7.net [ C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\vv23ec0g.default\cookies.txt ]
.2o7.net [ C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\vv23ec0g.default\cookies.txt ]
.2o7.net [ C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\vv23ec0g.default\cookies.txt ]
.2o7.net [ C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\vv23ec0g.default\cookies.txt ]
.2o7.net [ C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\vv23ec0g.default\cookies.txt ]
.2o7.net [ C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\vv23ec0g.default\cookies.txt ]
.2o7.net [ C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\vv23ec0g.default\cookies.txt ]
.2o7.net [ C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\vv23ec0g.default\cookies.txt ]
.mediaplex.com [ C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\vv23ec0g.default\cookies.txt ]
sales.liveperson.net [ C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\vv23ec0g.default\cookies.txt ]
sales.liveperson.net [ C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\vv23ec0g.default\cookies.txt ]
sales.liveperson.net [ C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\vv23ec0g.default\cookies.txt ]

Trojan.Agent/Gen
C:\QOOBOX\QUARANTINE\C\WINDOWS\SYSTEM32\EVENTLOG.DLL.VIR

Trojan.Agent/Gen-RogueComponent
C:\QOOBOX\QUARANTINE\C\WINDOWS\SYSTEM32\TEMP.EXE.VIR

#5 boopme

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Posted 11 May 2010 - 02:16 PM

We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on. If you still have your comboFix log include that also.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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