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Infected with Antivirus Soft


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10 replies to this topic

#1 TheNooge

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Posted 03 May 2010 - 11:04 AM

So, I followed the instructions to remove Antivirus Soft and it seemed to work.
When I log back on, it came back.
Repeat this process a few times and I began to wonder if I'm completely removing the program or not.

As a side note, I'm not sure if I'm using GMER correctly. I'm pretty sure I'm not as the log seem incomplete.
When I try to use the program, this window popsup:
C:\windows\system32\config\system: The system cannot find the file specified. would pop up.


Also, if it's noteworthy, HiJackThis, had a pop up saying:

For some reason, your system denied write access to Host files.
...
If that happens you need to edit the files yourself. To do this...

Thanks in advance.

Attached Files


Edited by TheNooge, 03 May 2010 - 11:06 AM.


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#2 m0le

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Posted 05 May 2010 - 05:57 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

Thanks thumbup2.gif
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#3 TheNooge

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Posted 06 May 2010 - 03:07 PM

Yes, I'm still here smile.gif
On a positive note; haven't had a pop up from the software for a few days now.
Hopefully, you won't have to do much.

#4 m0le

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Posted 06 May 2010 - 03:15 PM

Okay, let's hope so. thumbup2.gif

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.


Then

I'd like us to scan your machine with ESET OnlineScan
  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    1. Click on to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the icon on your desktop.
  4. Check
  5. Click the button.
  6. Accept any security warnings from your browser.
  7. Leave the top box checked and then check
  8. Push the Start button.
  9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  10. When the scan completes, push
  11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  12. Push the button.
  13. Push
NOTE: If no malware is found there will be no option to export the text file as no log will be produced. Let me know if this is the case.

Just to check, there are no current symptoms on the PC, is that right?
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#5 TheNooge

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Posted 06 May 2010 - 10:01 PM

Nothing found with malware.

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4056

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

4/30/2010 9:17:56 PM
mbam-log-2010-04-30 (21-17-56).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 22357
Time elapsed: 2 minute(s), 46 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


ESET found 7 files:
C:\Users\***\AppData\Local\kpevkmghn\mcmchawtssd.exe Win32/Adware.SpywareProtect2009 application cleaned by deleting - quarantined
C:\Users\***\AppData\Local\mwyfjxwfl\oocqglxtssd.exe Win32/Adware.SpywareProtect2009 application cleaned by deleting - quarantined
C:\Users\***\AppData\Local\Temp\XQYO.exe Win32/Adware.SpywareProtect2009 application cleaned by deleting - quarantined
C:\Users\***\AppData\Local\tmeememcb\ragcihbtssd.exe Win32/Adware.SpywareProtect2009 application cleaned by deleting - quarantined
C:\Users\***\AppData\Roaming\Microsoft\Run.exe a variant of Win32/Injector.ASA trojan cleaned by deleting - quarantined
C:\Users\***\AppData\Roaming\Microsoft\Updater.exe a variant of Win32/Injector.BBY trojan cleaned by deleting - quarantined
D:\lsass.exe a variant of Win32/Injector.APU trojan cleaned by deleting - quarantined




#6 m0le

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Posted 06 May 2010 - 10:07 PM

There are remnants of a rogue antispyware. Looks good though. thumbup2.gif


Just a quick check that there is no sleeping rootkit

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.


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#7 TheNooge

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Posted 06 May 2010 - 10:54 PM

Scan appears to be very short. As I wrote before, I'm not sure if this is causing a problem or not but I get the message:

C:\windows\system32\config\system: The process cannot access the file because it is being used by another process.


GMER 1.0.15.15281 - http://www.gmer.net
Rootkit scan 2010-05-06 23:48:23
Windows 6.1.7600
Running: tthmfbzl.exe


---- Registry - GMER 1.0.15 ----

Reg HKCU\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{EB81A733-AC7F-3A02-9346-66825BF80FD5}
Reg HKCU\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{EB81A733-AC7F-3A02-9346-66825BF80FD5}@bbmglejcpfacpepdbohklcemhjlbeefkamji 0x6F 0x61 0x6D 0x62 ...
Reg HKCU\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{EB81A733-AC7F-3A02-9346-66825BF80FD5}@nahiploepmegdakcldbbanclnkjj 0x6A 0x61 0x6C 0x6C ...
Reg HKCU\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{EB81A733-AC7F-3A02-9346-66825BF80FD5}@manifijgmlppieimnaakhdngmk 0x6A 0x61 0x6C 0x6C ...

---- EOF - GMER 1.0.15 ----



#8 m0le

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Posted 07 May 2010 - 03:09 PM

That is because Gmer is trying to scan a system process, that is running, and failing. Nothing to worry about.

Your Gmer scan is short but that's also no cause for alarm. smile.gif


You're clean. Good stuff! thumbup2.gif

Let's do some clearing up

Download and Run OTC

We will now remove the tools we used during this fix using OTC.
  • Download OTC by OldTimer and save it to your desktop.
  • Double click icon to start the program. If you are using Vista, please right-click and choose run as administrator
  • Then Click the big button.
  • You will get a prompt saying "Being Cleanup Process". Please select Yes.
  • Restart your computer when prompted.

You should now set a new Restore Point to prevent infection from any previous Restore Points. The easiest and safest way to do this is:
  • Go to Start > All Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the Restore Point a name then click "Create". The new Restore Point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Go to "Disk Cleanup" which can be found by going to Start > All Programs > Accessories > System Tools.
  • Click "OK" to select the partition or drive you desire.
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous Restore Points except the newly created one. More details and screenshots for Disk Cleanup in Windows Vista can be found here.
------------------------------------------------------------------------------------------------------------------------

Here's some advice on how you can keep your PC clean


Update your AntiVirus Software

It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out. If you use a commercial antivirus program you must make sure you keep renewing your subscription. Otherwise, once your subscription runs out, you may not be able to update the programs virus definitions.


Make sure your applications have all of their updates

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector and Calendar of Updates.


Install an AntiSpyware Program

A highly recommended AntiSpyware program is SuperAntiSpyware. You can download the free Home Version. or the Pro version for a 15 day trial period.

Installing this or another recommended program will provide spyware & hijacker protection on your computer alongside your virus protection. You should scan your computer with an AntiSpyware program on a regular basis just as you would an antivirus software.


Finally, here's a treasure trove of antivirus, antimalware and antispyware resources


That's it TheNooge, happy surfing!

Cheers.

m0le
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#9 TheNooge

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Posted 07 May 2010 - 04:34 PM

Can't seem to be able to create a system restore using that method.
Only allows me to go back to a previous point.

So, I just used the my computer -> properties method.

Thanks for all the help smile.gif

#10 m0le

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Posted 07 May 2010 - 04:49 PM

thumbup2.gif
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#11 m0le

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Posted 11 May 2010 - 06:17 PM

Since this issue appears to be resolved ... this topic has been closed. Glad we could help. smile.gif

If you're the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
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