Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

XP Pro Trying to install "unload" on startup


  • Please log in to reply
9 replies to this topic

#1 Smooph

Smooph

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:03:35 PM

Posted 03 May 2010 - 10:03 AM

I don't know what "unload" is, so I escape out while it is trying to install. Error message reads: hpqtra.exe- unable to locate component MSVCR71.dll

I have noticed since I've had this problem that Picasa is having trouble with it's facial recognition features. It will show me thumbnails of things that aren't faces in photos where I had already tagged the faces. Today, while running AutoCAD, I clicked on the design center, and it tried to install another HP program. I didn't write down the error message, and I wasn't able to repeat it.

Any help would be appreciated.

BC AdBot (Login to Remove)

 


#2 techextreme

techextreme

    Bleepin Tech


  • BC Advisor
  • 2,125 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Pittsburgh, PA
  • Local time:03:35 PM

Posted 03 May 2010 - 10:53 AM

Have you recently installed an HP Inkjet printer?

What operating system are you running?

Can you tell us when this started happening? ( what was installed or removed when this started happening )

Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

 


#3 gerry58

gerry58

  • Members
  • 87 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:PA
  • Local time:03:35 PM

Posted 03 May 2010 - 11:25 AM

hpqtra.exe is from HP all in one printer and is their digital image monitor to control the connection from the PC to the printer.. If the file is corrupted it will try to fix itself at startup. The best solution I have found is to reinstall the HP software from the disk that came with the printer, that should correct all the errors.

#4 Smooph

Smooph
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:03:35 PM

Posted 03 May 2010 - 11:32 AM

Running XP Pro. I did not install a printer recently, but I've had one for a long time. I've been getting the message for a few weeks. I didn't install or change anything when the message started. I did try to update my HP software and it said I was running the latest.

#5 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,611 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:12:35 PM

Posted 03 May 2010 - 09:05 PM

Download Autoruns for Windows: http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx
No installation required.
Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.
Go File>Save, and save it as AutoRuns.txt file to know location.
You must select Text from drop-down menu as a file type:

Posted Image

Attach the file to your next reply.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#6 Smooph

Smooph
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:03:35 PM

Posted 04 May 2010 - 06:54 AM

Autorun results

Attached Files



#7 Ken-in-West-Seattle

Ken-in-West-Seattle

  • Members
  • 518 posts
  • OFFLINE
  •  
  • Local time:12:35 PM

Posted 04 May 2010 - 08:56 AM

Just a generic all in one caution. HP AIO drivers seem to be written by several committees recently smashed together rather haphazardly. I had microsoft security essentials eat one of the dll files recently on a clients computer, and eventviewer showed an unschedualed update was pushed about 15 min later. I replaced the file and MSSE did not bother it again.

AIO drivers for even some older HP AIO's that used to have a driver only option, now seem to require the 200 to 700m full download.

#8 Smooph

Smooph
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:03:35 PM

Posted 04 May 2010 - 01:42 PM

So, I should uninstall and reinstall the HP drivers?

#9 Eyesee

Eyesee

    Bleepin Teck Shop


  • BC Advisor
  • 3,539 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:In the middle of Kansas
  • Local time:02:35 PM

Posted 04 May 2010 - 02:00 PM

Yes

Uninstall the HP printer software, unplug the printer usb cable and reboot.
Then try reinstalling it.
Plug the USB cable in only when prompted to do so
In the beginning there was the command line.

#10 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,611 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:12:35 PM

Posted 04 May 2010 - 06:21 PM

Yeah, let's see, if reinstalling HP software will help.
If not, I can see an entry in Autoruns, which is responsible for your error:

+ "HP Digital Imaging Monitor.lnk" "HP Digital Imaging Monitor" "Hewlett-Packard Development Company, L.P." "c:\program files\hp\digital imaging\bin\hpqtra08.exe"

However, your error may be also caused by missing or corrupted MSVCR71.dll file.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users