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backdoor.tidserv Infection


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25 replies to this topic

#1 Doug Fulford

Doug Fulford

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Posted 02 May 2010 - 10:06 PM

I ran a Norton full system scan, and it said I need to manually remove backdoor.tidserv. Here are the requested logs:

DDS Log:


DDS (Ver_10-03-17.01) - NTFSx86
Run by Chris Fulford at 11:47:12.81 on Sun 05/02/2010
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3062.2147 [GMT -7:00]

AV: Norton Internet Security *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\WINDOWS\system32\svchost.exe -k HPService
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\Norton Internet Security\Engine\17.6.0.32\ccSvcHst.exe
C:\WINDOWS\system32\DRIVERS\o2flash.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\Norton Internet Security\Engine\17.6.0.32\ccSvcHst.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Chris Fulford\My Documents\Downloads\Defogger.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Chris Fulford\My Documents\Downloads\dds.scr

============== Pseudo HJT Report ===============

uStart Page = partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=3081224
uSearch Page = hxxp://www.google.com
uDefault_Page_URL = partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=3081224
uSearch Bar = hxxp://www.google.com/ie
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
mSearch Bar = hxxp://www.google.com/ie
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search/?q=%s
mSearchAssistant = hxxp://www.google.com/ie
mWinlogon: Userinit=c:\windows\system32\Userinit.exe
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\engine\17.6.0.32\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\engine\17.6.0.32\IPSBHO.DLL
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.5.4723.1820\swg.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\engine\17.6.0.32\coIEPlg.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [MSConfig] c:\windows\pchealth\helpctr\binaries\MSConfig.exe /auto
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
IE: {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - c:\program files\pokerstars\PokerStarsUpdate.exe
IE: {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - c:\program files\partygaming\partypoker\RunApp.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office11\REFIEBAR.DLL
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
Trusted Zone: fpihpo.com
Trusted Zone: profilesondemand.com
Trusted Zone: waddell.com\apps
Trusted Zone: waddell.com\centra
Trusted Zone: waddell.com\esource
Trusted Zone: waddell.com\mail
Trusted Zone: waddell.com\owa
Trusted Zone: waddell.com\sndspina
Trusted Zone: waddell.com\wrsaepio
Trusted Zone: //about.htm/
Trusted Zone: //Exclude.htm/
Trusted Zone: //FWEvent.htm/
Trusted Zone: //LanguageSelection.htm/
Trusted Zone: //Message.htm/
Trusted Zone: //MyAgttryCmd.htm/
Trusted Zone: //MyAgttryNag.htm/
Trusted Zone: //MyNotification.htm/
Trusted Zone: //NOCLessUpdate.htm/
Trusted Zone: //quarantine.htm/
Trusted Zone: //ScanNow.htm/
Trusted Zone: //strings.vbs/
Trusted Zone: //Template.htm/
Trusted Zone: //Update.htm/
Trusted Zone: //VirFound.htm/
Trusted Zone: mcafee.com\*
Trusted Zone: mcafeeasap.com\betavscan
Trusted Zone: mcafeeasap.com\vs
Trusted Zone: mcafeeasap.com\www
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {8C244272-1DC1-4CE7-9C6C-FABCA09EB543} - hxxps://core.waddell.com/fins/19241/applets/SiebelAx_Desktop_Integration.cab
DPF: {8F623BE4-2C55-4095-B1E0-A41B631A49BD} - hxxps://core.waddell.com/fins/19241/applets/SiebelAx_HI_Client.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: c:\progra~1\google\google~3\GOEC62~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\chrisf~1\applic~1\mozilla\firefox\profiles\zb9i622e.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.6.0.32\coffplgn\components\coFFPlgn.dll
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.6.0.32\ipsffplgn\components\IPSFFPl.dll
FF - component: c:\program files\mozilla firefox\components\GoogleDesktopMozilla.dll
FF - component: c:\program files\mozilla firefox\extensions\{ab2ce124-6272-4b12-94a9-7303c7397bd1}\components\SkypeFfComponent.dll
FF - plugin: c:\documents and settings\chris fulford\application data\move networks\plugins\npqmp071503000010.dll
FF - plugin: c:\documents and settings\chris fulford\application data\move networks\plugins\npqmp071505000011.dll
FF - plugin: c:\documents and settings\chris fulford\application data\move networks\plugins\npqmp071701000002.dll
FF - plugin: c:\documents and settings\chris fulford\application data\move networks\plugins\npqmp071705000014.dll
FF - plugin: c:\program files\google\update\1.2.183.23\npGoogleOneClick8.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npatgpc.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nis\1106000.020\SymDS.sys [2010-4-30 328752]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1106000.020\SymEFA.sys [2010-4-30 172592]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.6.0.32\definitions\bashdefs\20100324.001\BHDrvx86.sys [2010-3-24 536112]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\nis\1106000.020\cchpx86.sys [2010-4-30 501888]
R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2008-12-24 214664]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nis\1106000.020\Ironx86.sys [2010-4-30 116784]
R2 NIS;Norton Internet Security;c:\program files\norton internet security\engine\17.6.0.32\ccSvcHst.exe [2010-4-30 126392]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-4-30 102448]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.6.0.32\definitions\ipsdefs\20100422.002\IDSXpx86.sys [2010-5-1 329592]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.6.0.32\definitions\virusdefs\20100502.005\NAVENG.SYS [2010-5-2 84912]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.6.0.32\definitions\virusdefs\20100502.005\NAVEX15.SYS [2010-5-2 1324720]
R3 O2MDRDR;O2MDRDR;c:\windows\system32\drivers\o2media.sys [2008-12-24 51288]
R3 O2SDRDR;O2SDRDR;c:\windows\system32\drivers\o2sd.sys [2008-12-24 43608]
R3 OEM13Afx;Provides a software interface to control audio effects of OEM013 camera.;c:\windows\system32\drivers\OEM13Afx.sys [2008-12-24 141376]
R3 OEM13Vfx;Creative Camera OEM013 Video VFX Driver;c:\windows\system32\drivers\OEM13Vfx.sys [2008-12-24 7424]
R3 OEM13Vid;Creative Camera OEM013 Driver;c:\windows\system32\drivers\OEM13Vid.sys [2008-12-24 235840]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-1-26 135664]
S3 GoogleDesktopManager-110309-193829;Google Desktop Manager 5.9.911.3589;c:\program files\google\google desktop search\GoogleDesktop.exe [2008-12-24 30192]
S3 MfeAVFK;McAfee Inc. MfeAVFK;c:\windows\system32\drivers\mfeavfk.sys [2008-12-24 79816]
S3 MfeBOPK;McAfee Inc. MfeBOPK;c:\windows\system32\drivers\mfebopk.sys [2008-12-24 35272]
S3 MfeRKDK;McAfee Inc. MfeRKDK;c:\windows\system32\drivers\mferkdk.sys [2008-12-24 34248]
S3 WinRM;Windows Remote Management (WS-Management);c:\windows\system32\svchost.exe -k WINRM [2008-4-25 14336]

=============== Created Last 30 ================

2010-05-02 18:46:06 0 ----a-w- c:\documents and settings\chris fulford\defogger_reenable
2010-05-02 18:22:18 16384 ----atw- c:\temp\Perflib_Perfdata_3e0.dat
2010-05-02 18:01:22 0 d-----w- c:\temp\IXP000.TMP
2010-05-01 01:20:11 805 ----a-w- c:\windows\system32\drivers\SYMEVENT.INF
2010-05-01 01:20:11 7443 ----a-w- c:\windows\system32\drivers\SYMEVENT.CAT
2010-05-01 01:20:11 60808 ----a-w- c:\windows\system32\S32EVNT1.DLL
2010-05-01 01:20:11 124976 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2010-05-01 01:20:11 0 d-----w- c:\program files\Symantec
2010-05-01 01:20:11 0 d-----w- c:\program files\common files\Symantec Shared
2010-05-01 01:19:46 0 d-----w- c:\windows\system32\drivers\NIS
2010-05-01 01:19:43 0 d-----w- c:\program files\Norton Internet Security
2010-05-01 01:19:36 0 d-----w- c:\program files\NortonInstaller
2010-05-01 01:19:36 0 d-----w- c:\docume~1\alluse~1\applic~1\NortonInstaller
2010-05-01 01:15:59 0 d-----w- c:\docume~1\alluse~1\applic~1\Norton
2010-05-01 00:52:42 306 ----a-w- c:\windows\myClean.bat
2010-05-01 00:32:46 0 d-----w- c:\windows\pss
2010-04-30 23:32:23 0 d-----w- c:\temp\dellsupportcenter_24775
2010-04-30 23:29:35 0 d-----w- c:\windows\system32\wbem\Repository
2010-04-30 04:21:49 0 d-----w- c:\temp\dellsupportcenter_19952
2010-04-22 01:39:06 18448 ----a-w- c:\documents and settings\chris fulford\Resume_ChrisFulford.docx
2010-04-21 04:50:12 3558912 -c----w- c:\windows\system32\dllcache\moviemk.exe
2010-04-06 01:01:04 0 d-----w- c:\temp\dellsupportcenter_31620
2010-04-04 01:01:03 0 d-----w- c:\temp\dellsupportcenter_19114

==================== Find3M ====================

2010-05-02 04:28:26 8087 ----a-w- c:\windows\extend.dat
2010-03-11 12:38:54 832512 ----a-w- c:\windows\system32\wininet.dll
2010-03-11 12:38:52 78336 ----a-w- c:\windows\system32\ieencode.dll
2010-03-11 12:38:51 17408 ----a-w- c:\windows\system32\corpol.dll
2010-03-09 11:09:18 430080 ----a-w- c:\windows\system32\vbscript.dll
2010-02-16 14:08:49 2146304 ----a-w- c:\windows\system32\ntoskrnl.exe
2010-02-16 13:25:04 2024448 ----a-w- c:\windows\system32\ntkrnlpa.exe
2010-02-12 04:33:11 100864 ----a-w- c:\windows\system32\6to4svc.dll
2008-12-24 08:24:19 76 --sh--r- c:\windows\CT4CET.bin

============= FINISH: 11:47:58.82 ===============



Thanks for Your Help,
Doug

Attached Files



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#2 Blind Faith

Blind Faith

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Posted 05 May 2010 - 11:59 AM

Hello and welcome to Bleeping Computer! welcome.gif

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log





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Yadi thakè, tahalè
Ki kshama kartè paro
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#3 Starbuck

Starbuck

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Posted 16 May 2010 - 02:31 PM

Due to the lack of feedback, this Topic will now be closed.

If you need this topic reopened, please request this by sending one of the Moderating team or an Administrator
a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.

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#4 Doug Fulford

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Posted 21 May 2010 - 08:58 PM

I posted the following message exactly according to instructions. Blind Faith said I needed to get the logs again because time had passed. I can't spend a couple hours every few days to get a new log off of my son's laptop. Can we work with the below? The attachments are in the original post.


I ran a Norton full system scan, and it said I need to manually remove backdoor.tidserv. Here are the requested logs:

DDS Log:


DDS (Ver_10-03-17.01) - NTFSx86
Run by Chris Fulford at 11:47:12.81 on Sun 05/02/2010
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3062.2147 [GMT -7:00]

AV: Norton Internet Security *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\WINDOWS\system32\svchost.exe -k HPService
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\Norton Internet Security\Engine\17.6.0.32\ccSvcHst.exe
C:\WINDOWS\system32\DRIVERS\o2flash.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\Norton Internet Security\Engine\17.6.0.32\ccSvcHst.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Chris Fulford\My Documents\Downloads\Defogger.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Chris Fulford\My Documents\Downloads\dds.scr

============== Pseudo HJT Report ===============

uStart Page = partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=3081224
uSearch Page = hxxp://www.google.com
uDefault_Page_URL = partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=3081224
uSearch Bar = hxxp://www.google.com/ie
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
mSearch Bar = hxxp://www.google.com/ie
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search/?q=%s
mSearchAssistant = hxxp://www.google.com/ie
mWinlogon: Userinit=c:\windows\system32\Userinit.exe
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\engine\17.6.0.32\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\engine\17.6.0.32\IPSBHO.DLL
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.5.4723.1820\swg.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\engine\17.6.0.32\coIEPlg.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [MSConfig] c:\windows\pchealth\helpctr\binaries\MSConfig.exe /auto
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
IE: {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - c:\program files\pokerstars\PokerStarsUpdate.exe
IE: {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - c:\program files\partygaming\partypoker\RunApp.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office11\REFIEBAR.DLL
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
Trusted Zone: fpihpo.com
Trusted Zone: profilesondemand.com
Trusted Zone: waddell.com\apps
Trusted Zone: waddell.com\centra
Trusted Zone: waddell.com\esource
Trusted Zone: waddell.com\mail
Trusted Zone: waddell.com\owa
Trusted Zone: waddell.com\sndspina
Trusted Zone: waddell.com\wrsaepio
Trusted Zone: //about.htm/
Trusted Zone: //Exclude.htm/
Trusted Zone: //FWEvent.htm/
Trusted Zone: //LanguageSelection.htm/
Trusted Zone: //Message.htm/
Trusted Zone: //MyAgttryCmd.htm/
Trusted Zone: //MyAgttryNag.htm/
Trusted Zone: //MyNotification.htm/
Trusted Zone: //NOCLessUpdate.htm/
Trusted Zone: //quarantine.htm/
Trusted Zone: //ScanNow.htm/
Trusted Zone: //strings.vbs/
Trusted Zone: //Template.htm/
Trusted Zone: //Update.htm/
Trusted Zone: //VirFound.htm/
Trusted Zone: mcafee.com\*
Trusted Zone: mcafeeasap.com\betavscan
Trusted Zone: mcafeeasap.com\vs
Trusted Zone: mcafeeasap.com\www
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {8C244272-1DC1-4CE7-9C6C-FABCA09EB543} - hxxps://core.waddell.com/fins/19241/applets/SiebelAx_Desktop_Integration.cab
DPF: {8F623BE4-2C55-4095-B1E0-A41B631A49BD} - hxxps://core.waddell.com/fins/19241/applets/SiebelAx_HI_Client.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: c:\progra~1\google\google~3\GOEC62~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\chrisf~1\applic~1\mozilla\firefox\profiles\zb9i622e.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.6.0.32\coffplgn\components\coFFPlgn.dll
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.6.0.32\ipsffplgn\components\IPSFFPl.dll
FF - component: c:\program files\mozilla firefox\components\GoogleDesktopMozilla.dll
FF - component: c:\program files\mozilla firefox\extensions\{ab2ce124-6272-4b12-94a9-7303c7397bd1}\components\SkypeFfComponent.dll
FF - plugin: c:\documents and settings\chris fulford\application data\move networks\plugins\npqmp071503000010.dll
FF - plugin: c:\documents and settings\chris fulford\application data\move networks\plugins\npqmp071505000011.dll
FF - plugin: c:\documents and settings\chris fulford\application data\move networks\plugins\npqmp071701000002.dll
FF - plugin: c:\documents and settings\chris fulford\application data\move networks\plugins\npqmp071705000014.dll
FF - plugin: c:\program files\google\update\1.2.183.23\npGoogleOneClick8.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npatgpc.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pr
ef", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nis\1106000.020\SymDS.sys [2010-4-30 328752]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1106000.020\SymEFA.sys [2010-4-30 172592]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.6.0.32\definitions\bashdefs\20100324.001\BHDrvx86.sys [2010-3-24 536112]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\nis\1106000.020\cchpx86.sys [2010-4-30 501888]
R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2008-12-24 214664]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nis\1106000.020\Ironx86.sys [2010-4-30 116784]
R2 NIS;Norton Internet Security;c:\program files\norton internet security\engine\17.6.0.32\ccSvcHst.exe [2010-4-30 126392]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-4-30 102448]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.6.0.32\definitions\ipsdefs\20100422.002\IDSXpx86.sys [2010-5-1 329592]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.6.0.32\definitions\virusdefs\20100502.005\NAVENG.SYS [2010-5-2 84912]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.6.0.32\definitions\virusdefs\20100502.005\NAVEX15.SYS [2010-5-2 1324720]
R3 O2MDRDR;O2MDRDR;c:\windows\system32\drivers\o2media.sys [2008-12-24 51288]
R3 O2SDRDR;O2SDRDR;c:\windows\system32\drivers\o2sd.sys [2008-12-24 43608]
R3 OEM13Afx;Provides a software interface to control audio effects of OEM013 camera.;c:\windows\system32\drivers\OEM13Afx.sys [2008-12-24 141376]
R3 OEM13Vfx;Creative Camera OEM013 Video VFX Driver;c:\windows\system32\drivers\OEM13Vfx.sys [2008-12-24 7424]
R3 OEM13Vid;Creative Camera OEM013 Driver;c:\windows\system32\drivers\OEM13Vid.sys [2008-12-24 235840]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-1-26 135664]
S3 GoogleDesktopManager-110309-193829;Google Desktop Manager 5.9.911.3589;c:\program files\google\google desktop search\GoogleDesktop.exe [2008-12-24 30192]
S3 MfeAVFK;McAfee Inc. MfeAVFK;c:\windows\system32\drivers\mfeavfk.sys [2008-12-24 79816]
S3 MfeBOPK;McAfee Inc. MfeBOPK;c:\windows\system32\drivers\mfebopk.sys [2008-12-24 35272]
S3 MfeRKDK;McAfee Inc. MfeRKDK;c:\windows\system32\drivers\mferkdk.sys [2008-12-24 34248]
S3 WinRM;Windows Remote Management (WS-Management);c:\windows\system32\svchost.exe -k WINRM [2008-4-25 14336]

=============== Created Last 30 ================

2010-05-02 18:46:06 0 ----a-w- c:\documents and settings\chris fulford\defogger_reenable
2010-05-02 18:22:18 16384 ----atw- c:\temp\Perflib_Perfdata_3e0.dat
2010-05-02 18:01:22 0 d-----w- c:\temp\IXP000.TMP
2010-05-01 01:20:11 805 ----a-w- c:\windows\system32\drivers\SYMEVENT.INF
2010-05-01 01:20:11 7443 ----a-w- c:\windows\system32\drivers\SYMEVENT.CAT
2010-05-01 01:20:11 60808 ----a-w- c:\windows\system32\S32EVNT1.DLL
2010-05-01 01:20:11 124976 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2010-05-01 01:20:11 0 d-----w- c:\program files\Symantec
2010-05-01 01:20:11 0 d-----w- c:\program files\common files\Symantec Shared
2010-05-01 01:19:46 0 d-----w- c:\windows\system32\drivers\NIS
2010-05-01 01:19:43 0 d-----w- c:\program files\Norton Internet Security
2010-05-01 01:19:36 0 d-----w- c:\program files\NortonInstaller
2010-05-01 01:19:36 0 d-----w- c:\docume~1\alluse~1\applic~1\NortonInstaller
2010-05-01 01:15:59 0 d-----w- c:\docume~1\alluse~1\applic~1\Norton
2010-05-01 00:52:42 306 ----a-w- c:\windows\myClean.bat
2010-05-01 00:32:46 0 d-----w- c:\windows\pss
2010-04-30 23:32:23 0 d-----w- c:\temp\dellsupportcenter_24775
2010-04-30 23:29:35 0 d-----w- c:\windows\system32\wbem\Repository
2010-04-30 04:21:49 0 d-----w- c:\temp\dellsupportcenter_19952
2010-04-22 01:39:06 18448 ----a-w- c:\documents and settings\chris fulford\Resume_ChrisFulford.docx
2010-04-21 04:50:12 3558912 -c----w- c:\windows\system32\dllcache\moviemk.exe
2010-04-06 01:01:04 0 d-----w- c:\temp\dellsupportcenter_31620
2010-04-04 01:01:03 0 d-----w- c:\temp\dellsupportcenter_19114

==================== Find3M ====================

2010-05-02 04:28:26 8087 ----a-w- c:\windows\extend.dat
2010-03-11 12:38:54 832512 ----a-w- c:\windows\system32\wininet.dll
2010-03-11 12:38:52 78336 ----a-w- c:\windows\system32\ieencode.dll
2010-03-11 12:38:51 17408 ----a-w- c:\windows\system32\corpol.dll
2010-03-09 11:09:18 430080 ----a-w- c:\windows\system32\vbscript.dll
2010-02-16 14:08:49 2146304 ----a-w- c:\windows\system32\ntoskrnl.exe
2010-02-16 13:25:04 2024448 ----a-w- c:\windows\system32\ntkrnlpa.exe
2010-02-12 04:33:11 100864 ----a-w- c:\windows\system32\6to4svc.dll
2008-12-24 08:24:19 76 --sh--r- c:\windows\CT4CET.bin

============= FINISH: 11:47:58.82 ===============



Thanks for Your Help,
Doug
Attached File(s)
Attached File Attach.txt ( 22.3k ) Number of downloads: 1
Attached File ark.txt.log ( 7.41k ) Number of downloads: 2

#5 Orange Blossom

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Posted 21 May 2010 - 10:28 PM

Hello Doug Fulford,

I have merged your latest topic to your previously existing topic on the same issue which I reopened.

Please note that in order to remove this infection, you need to have access to the computer in order to run scans, produce logs, and run removal tools. We cannot assist you if you do not have access to the computer.

Given the time lapse, about 3 weeks, since you ran the initial logs and now, it is quite likely that a great deal has changed on the computer.

In order to provide correct removal information, we need accurate information on the status of the computer.

Please respond to this topic to let me know when you will have access to the affected computer for several days in a row. When you do, please include current DDS logs and GMER logs as requested in the initial response.

Once you have done so, I will alert the team that this topic is active so will receive assistance shortly after. Once your topic is picked up, with rare exceptions, your helper will respond within 24 hours or less to your replies.

If you think that this is not a possibility for you to have consistent access to the computer, then perhaps you should consider a reformat and clean reinstall.

Orange Blossom ~ forum moderator
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#6 Doug Fulford

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Posted 22 May 2010 - 11:23 AM

My son just got back from a business trip. Let me rerun the scans and get back to you. I would appreciate you looking at it within a reasonable time after that so I won't have to re-re scan. I really appreciate that you are volunteers, but I can't make this an unending process.

Thanks,
Doug

#7 Orange Blossom

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Posted 22 May 2010 - 02:48 PM

It is only the initial response that can take a while to receive. That is because we have a limited number of people trained in malware removal and hundreds of people that we assist. As I stated in my previous post, once your topic is picked up, responses come regularly and fairly quickly.

Please note that your topic had been picked up 3 days after posting, yet it was 18 days before you reposted. I suspect you didn't receive e-mail notification of the initial response. Please check your topic once a day for responses to make sure you haven't missed a reply as the e-mail notification system is unreliable. You may wish to bookmark this page.

I am now notifying the team that this topic is active and will let them know that you will be posting new logs shortly.

Orange Blossom ~ forum moderator
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#8 Doug Fulford

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Posted 22 May 2010 - 04:03 PM

Yeh. I replied once I got the initial email.

#9 schrauber

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Posted 23 May 2010 - 01:32 AM

Hello, Doug Fulford
Welcome to the Bleeping Computer Forums. My name is Thomas (Tom is fine), and I will be helping you fixing your problems.

If you do not make a reply in 5 days, we will have to close your topic.

You may want to keep the link to this topic in your favourites. Alternatively, you can click the button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.
  • Please set your system to show all files.
    Click Start, open My Computer, select the Tools menu and click Folder Options.
    Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
    Uncheck: Hide file extensions for known file types
    Uncheck the Hide protected operating system files (recommended) option.
    Click Yes to confirm.




Please go here and have a look how you can disable your security software.

Download Combofix from any of the links below but rename it to before saving it to your desktop.

Link 1
Link 2



--------------------------------------------------------------------

Double click on the renamed Combofix.exe & follow the prompts.
    When finished, it will produce a report for you.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it will produce a log for you. Please include the C:\ComboFix.txt in your next reply.

This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper


If you need help, see this link:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix
regards,
schrauber

Posted Image
Posted Image

If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#10 Doug Fulford

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Posted 23 May 2010 - 12:57 PM

Tom,

That all seemed to work fine. ComboFix.txt is attached.

Thanks,
Doug

#11 Doug Fulford

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Posted 23 May 2010 - 01:00 PM

Oops! Here's the attachment.

Attached Files



#12 Doug Fulford

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Posted 23 May 2010 - 03:09 PM

Tom.

I ran an error-free complete system scan, using Norton Internet Security. However, I will wait until I get the "all clear" from you before I download any apps or upgrades.

Thanks,
Doug

#13 schrauber

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Posted 24 May 2010 - 03:53 PM

Still a bit work to do smile.gif

Did you set all these sites into trusted zones?



Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.





I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the icon on your desktop.
  • Check
  • Click the button.
  • Accept any security warnings from your browser.
  • Check
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push
  • Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the button.
  • Push
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt





  1. Please download OTL from one of the following mirrors:
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Under the Custom Scan box paste this in
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    nvrd32.sys
    symmpi.sys
    adp3132.sys
    mv61xx.sys
    /md5stop
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemdrive%\*.sys /90 /md5
  5. Push the Quick Scan button.
  6. Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

regards,
schrauber

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#14 Doug Fulford

Doug Fulford
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Posted 25 May 2010 - 12:27 AM

Tom,

I won't be able to get to this until Friday, so please keep the case open.

Thanks,
Doug

#15 schrauber

schrauber

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Posted 25 May 2010 - 01:49 AM

Ok smile.gif
regards,
schrauber

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