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0x00000024 Error/Blue screen of death


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#1 Jeremy James

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Posted 02 May 2010 - 09:07 PM

I have my mom's computer this week, and it has presented the following errors in both normal and safe mode.

0x00000024 (0x001190203, 0x82F722B8, 0xC0000102, 0x00000000)

I don't think I have any software for it (restore discs, XP recovery discs, etc.)

There are very precious documents and files that are not able to be replaced.

Is there any hope?

I have not found a way to get to a command prompt so I could do a CHKDSK.

After I get it fixed, what is the best way to back all of her stuff up?

Jeremy

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#2 keyboardNinja

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Posted 02 May 2010 - 09:13 PM

Since you did not specify exactly, I have to ask: can you boot at all? Or does it never get past the stop codes?
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#3 Jeremy James

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Posted 02 May 2010 - 09:33 PM

I cannot go back this screen at all. It goes no further.

#4 keyboardNinja

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Posted 02 May 2010 - 09:49 PM

Well, if you want to back up the data before screwing with it any further (a good idea), your best bet would be to remove the hard drive, slave it to another computer, and retrieve the data.

As for fixing it in its current state...here's the first step:

How to Create a Bootable XP Recovery Console CD

And as for what to do once you get to the recovery console...well, there are plenty of things to try. But you should at least get the data off before you do anything else.
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#5 Jeremy James

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Posted 02 May 2010 - 09:58 PM

How do I slave it? Can I slave it by just putting the hard drive in an enclosure?

How hard is it to remove the hard drive?

#6 keyboardNinja

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Posted 02 May 2010 - 10:20 PM

Well, you've got a couple options...

Option 1: take out the hard drive, and connect it with the cable (IDE, SATA, etc..whatever it is) directly to the guts (aka motherboard) of the working computer. There's something you have to do in the BIOS to set it as a slave. I've never slaved a drive myself, so I don't have specific instructions on how to do this. Wait a little while (less than a day), and one of our more hardware-knowledgeable members will be able to give you exact directions on how to do this.

Option 2: take out the hard drive and place it in an external enclosure which allows you to hook it up to the working computer via USB (the easier option).

Like I said, I've never done this myself, but I do know it is pretty easy to do. Just wait for somebody else to post with better instructions.

But that's basically what you're looking at. smile.gif
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#7 JSntgRvr

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Posted 03 May 2010 - 02:13 AM

Hi, Jeremy James smile.gif

welcome.gif

Lets give this a try. You will need a flash drive to move information from the sick computer to a working computer. It is the only way we can see the progress of our actions. Save these instructions in your flash drive as a text file (use notepad) so you can have access to these while in an external environment (PE).

Here is what you need to do.

Two programs to download

First

Download ISOBurner. Click Here for ISOBurner Instructions. Install the program, and follow the next set of steps.

Second
  • Download OTLPE.iso and burn to a CD using ISO Burner. NOTE: This file is 276.7MB in size so it may take some time to download.
  • When downloaded double click and this will then open ISOBurner to burn the file to CD
  • Boot the Non working computer using the boot CD you just created.
  • In order to do so, the computer must be set to boot from the CD first
    Note : For information click here
  • Your system should now display a REATOGO-X-PE desktop.
  • Double-click on the OTLPE icon.
  • When asked "Do you wish to load the remote registry", select Yes
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start. Change the following settings
    • Change Drivers to All
    • Change Standart Registry to All
    • Under the Custom Scan box paste this in

      /md5start
      eventlog.dll
      scecli.dll
      netlogon.dll
      cngaudit.dll
      sceclt.dll
      ntelogon.dll
      logevent.dll
      iaStor.sys
      nvstor.sys
      atapi.sys
      IdeChnDr.sys
      viasraid.sys
      AGP440.sys
      vaxscsi.sys
      nvatabus.sys
      viamraid.sys
      nvata.sys
      nvgts.sys
      iastorv.sys
      ViPrt.sys
      eNetHook.dll
      ahcix86.sys
      KR10N.sys
      nvstor32.sys
      ahcix86s.sys
      nvrd32.sys
      userinit.exe
      explorer.exe
      ntoskrnl.exe
      /md5stop
      %SYSTEMDRIVE%\*.*
      %systemroot%\*. /mp /s
      %systemroot%\System32\config\*.sav
  • Press Run Scan to start the scan.
  • When finished, the file will be saved in drive C:\OTL.txt
  • Copy this file to your USB drive.
  • Please post the contents of the C:\OTL.txt file in your reply.

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#8 Jeremy James

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Posted 03 May 2010 - 08:28 PM

I keep getting an error message that says "Target is not Windows 2000 or later."

Jeremy

#9 JSntgRvr

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Posted 03 May 2010 - 08:41 PM

Is the C:\ drive listed? Would that error returns if you browse to the C:\Windows folder? In normal Mode, is the OS installed in the C:\ drive?

Run the following application in the computer with the OTLPE.iso you downloaded. That will help us identify if it is due to a bad download.

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2
  • Double-click SystemLook.exe to run it.
  • Copy the content of the following codebox into the main textfield:
    QUOTE
    :filefind
    OTLPE.iso

  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt

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#10 Jeremy James

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Posted 03 May 2010 - 09:00 PM

I don't have any way of getting that file to the computer. My attempt at a memory stick is not being recognized by the computer.

#11 Jeremy James

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Posted 03 May 2010 - 09:18 PM

I also read somewhere this may be due to a SATA read issue on the hard drive. Granted, different version of Hard drive than that example, but, I know from personal experience that Windows XP does not read the SATA drive/drivers naturally.

#12 JSntgRvr

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Posted 03 May 2010 - 09:39 PM

OTLPE developer has included most drivers in the application. I may be able to check if the issue is due to a bad download if SystemLook is ran. What options offer your settings in the BIOS under SATA?

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#13 Jeremy James

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Posted 04 May 2010 - 09:55 PM

SystemLook v1.0 by jpshortstuff (11.01.10)
Log created at 05:53 on 05/05/2010 by %username% (Administrator - Elevation successful)

========== filefind ==========

Searching for "OTLPE.iso"
No files found.

-=End Of File=-

#14 JSntgRvr

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Posted 04 May 2010 - 10:11 PM

What happened to the .iso file?

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#15 Jeremy James

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Posted 04 May 2010 - 10:14 PM

Not sure. It obviously must be on the computer, as the REATOGO-X-PE program loaded.




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