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Infected with Google Redirect Virus


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#1 mrslister

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Posted 02 May 2010 - 07:47 AM

Hello there.

A couple of weeks ago my computer became infected with the Total XP Security virus. I had to use my other half's computer to download Malwarebytes Antimalware as the virus wouldn't let me connect to the internet on this machine. Anyway - I ran a full scan and deleted the virus and then thought that would be the end of it.

Then yesterday I started being redirected to strange websites when clicking Google search links. I can see this is a widespread problem an have tried a few things to get rid of it (gleaned from this board):

* Updated my Malwarebytes and performed a quick scan (nothing detected)
* Downloaded Windows Defender and performed a scan(nothing detected)
* Downloaded Avira Antivir and performed a scan (nothing detected)

At the moment it would seem that the virus isn't causing too many problems (altho when I logged in this morning I was told my Skype password wasn't recognised and also had a pop-up from Avira telling me I shouldn't be logged in as an administrator as it was risky - not sure if this is related or not?) but I really would like to completely rid my computer of it once and for all!

Many thanks in advance for your help

Kerry

Edit: Sorry just realised I forgot to put my system info. I'm on a Samsung Netbook with Windows XP, Home Edition, Version 2002, Service Pack 3.

Edited by mrslister, 03 May 2010 - 03:17 AM.


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#2 Budapest

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Posted 07 May 2010 - 12:43 AM

Download this file and save it to your desktop:

http://download.bleepingcomputer.com/grinler/rkill.scr

Double-click the file to run it. A command window will open briefly. Then run a quick scan with Malwarebytes. Post the Malwarebytes log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 mrslister

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Posted 07 May 2010 - 01:01 AM

Hi there - keep getting error messages when I try and run the programme.

First one says: pev.rkexe has encountered a problem and needs to close. We are sorry for the inconvenience.

Then when I click on either 'Send Error Report' or 'Don't Send' I get: 'windows cannot find 'C:\rkill.log'

The command window gets stuck at 'Terminating known malware processes - please be patient'

Thanks

#4 Budapest

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Posted 07 May 2010 - 01:12 AM

Try this scan instead:

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 mrslister

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Posted 07 May 2010 - 04:55 AM

HI there - just ran the scan as instructed and it removed 11 pieces of malware but when I rebooted and went back into Superantispyware it's not showing in the log - there is nothing there. Not sure what happened??

Sorry - something else I noticed. A lot of my programmes are not showing correctly on my desktop and I cant doubleclick to run them - things like iTunes, Avira, Malwarebytes and Skype.

Edited by mrslister, 07 May 2010 - 04:57 AM.


#6 Budapest

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Posted 07 May 2010 - 04:10 PM

A lot of my programmes are not showing correctly on my desktop and I cant doubleclick to run them

What happens when you try to run them? Any error messages?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 mrslister

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Posted 09 May 2010 - 07:29 AM

A lot of my programmes are not showing correctly on my desktop and I cant doubleclick to run them

What happens when you try to run them? Any error messages?


No - they just weren't opening properly. Found out it was because I had a broken .exe association (have now fixed it). Not sure how it happened?

At a bit of a loss what to do re Google Redirect virus - tried scanning with Superantispyware again and it still isn't saving the log info. Really odd Have also downloaded and run Hitman Pro but that's not picking anything up either.

It's not a debilitating virus but it is certainly a vexing one!

Thanks again for taking the time to respond.

#8 Budapest

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Posted 09 May 2010 - 04:30 PM

Run a quick scan with Malwarebytes and post the log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#9 mrslister

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Posted 12 May 2010 - 02:28 PM

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4084

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

12/05/2010 20:28:30
mbam-log-2010-05-12 (20-28-30).txt

Scan type: Quick scan
Objects scanned: 154870
Time elapsed: 31 minute(s), 27 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#10 boopme

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Posted 12 May 2010 - 03:27 PM

Just sticking my nose in a sec.. With SAS ,Sometimes this happens and it comes back after a shut down and reboot. Also it sometimes shows up in the Admin or other user account.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 Budapest

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Posted 12 May 2010 - 03:59 PM

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#12 mrslister

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Posted 16 May 2010 - 11:06 AM

Hi there - can I ask how long the quick scan is supposed to take? It's been running over 7 hours now and is still less than halfway thru - is this normal?

Thx

#13 boopme

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Posted 16 May 2010 - 08:02 PM

That seems excessive. Did you stop it yet or has it completed now?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 mrslister

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Posted 17 May 2010 - 02:08 AM

That seems excessive. Did you stop it yet or has it completed now?


I stopped it - seemed to have frozen completely.

Tried to run it again last night and the same thing happened.

Shall I try a different Spyware package?

#15 boopme

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Posted 17 May 2010 - 09:24 AM

Let's play it safe as we have some instabilitiy and post a DDS log.


Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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