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McAfee Real-Time Scan does not remain enabled. Quick Scan and Full Scan will not run.


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#1 neviditelny

neviditelny

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Posted 02 May 2010 - 12:15 AM

Greetings,

My McAfee Real-Time Scan will not remain enabled. When I try to run either Quick Scan or Full Scan, an error message comes up, telling me to return to the McAfee Internet Security Home and to try to run the scan again.

I have followed their instructions for re-enabling the Real-Time Scan to the best of my abilities, by trying to restart the McShield Service, and by running the oas-disabled-fix.cmd utility that they instructed me to download. The oas-disabled-fix.cmd utility will not run.

I have contacted McAfee and they have told me that it is a problem with Windows Update. I have contacted Microsoft and told them that as well, but they seem to be trying to rule out any other possible cause, than what McAfee says is the actual cause of the problem, thereby dragging this out even longer.

Microsoft is supposed to be getting back to me again tomorrow, but any other help would be appreciated.

Thank you for your time.

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