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infected by Rootkit.Win32.TDSS.d ! Help ! Cannot erase


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2 replies to this topic

#1 tokyogabe

tokyogabe

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  • Local time:12:33 PM

Posted 01 May 2010 - 09:17 PM

Hi! I have been infected by TDSS and nothing seems to stop it!

I tried TDSS killer but it is unable to clear TDSS from memory.

what can i do?

i have put my logs below if that helps. i will repost if necessary.

Help!

tokyogabe

DDS

DDS (Ver_10-03-17.01) - NTFSx86
Run by Administrator at 1:37:21.60 on 2010/05/02
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_20
Microsoft Windows XP Professional 5.1.2600.3.932.81.1041.18.1023.679 [GMT 9:00]

AV: Parallels Internet Security *On-access scanning disabled* (Updated) {2C4D4BC6-0793-4956-A9F9-E252435469C0}
FW: Parallels Internet Security *disabled* {2C4D4BC6-0793-4956-A9F9-E252435469C0}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Parallels\Parallels Internet Security 2009\avp.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Parallels\Parallels Tools\Services\coherence.exe
C:\Program Files\Parallels\Parallels Tools\Services\prl_tools_service.exe
C:\Program Files\Parallels\Parallels Tools\Services\prl_tools.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\conime.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Parallels\Parallels Tools\SIA\SharedIntApp.exe
C:\Program Files\Parallels\Parallels Tools\prl_cc.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\notepad.exe
\\.psf\Home\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = https://bizstation.bk.mufg.jp/
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: IEVkbdBHO Class: {59273ab4-e7d3-40f9-a1a8-6fa9cca1862c} - c:\program files\parallels\parallels internet security 2009\ievkbd.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [IMJPMIG8.1] "c:\windows\ime\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
mRun: [PHIME2002ASync] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /SYNC
mRun: [PHIME2002A] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /IMEName
mRun: [WCOMTRAY12] c:\winzm3_opt\program\WCOMTRAY.exe
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [Parallels Shared Internet Applications] "c:\program files\parallels\parallels tools\sia\SharedIntApp.exe" /start
mRun: [Parallels Tools Center] "c:\program files\parallels\parallels tools\prl_cc.exe"
dRun: [ctfmon.exe] c:\windows\system32\CTFMON.EXE
StartupFolder: c:\docume~1\admini~1\ベター~1\プロバ~1\ベター~1\openof~1.lnk - c:\program files\openoffice.org 3\program\quickstart.exe
StartupFolder: c:\documents and settings\administrator\ベタート メニュー\プロバラム\ベタートヂップ\srvaju32.exe
StartupFolder: c:\docume~1\alluse~1\ベター~1\プロバ~1\ベター~1\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
uPolicies-explorer: NoSimpleNetIDList = 1 (0x1)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - {85E0B171-04FA-11D1-B7DA-00A0C90348D6} - c:\program files\parallels\parallels internet security 2009\SCIEPlgn.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
Trusted Zone: buy-security-essentials.com
Trusted Zone: download-soft-package.com
Trusted Zone: download-software-package.com
Trusted Zone: get-key-se10.com
Trusted Zone: is-software-download.com
Trusted Zone: mufg.jp\biz-stn.bk
Trusted Zone: mufg.jp\bizst.bk
Trusted Zone: mufg.jp\bizstation.bk
Trusted Zone: buy-security-essentials.com
Trusted Zone: get-key-se10.com
DPF: {08F04139-8DFC-11D2-80E9-006008B066EE} - hxxps://biz-stn.bk.mufg.jp/ra/dfw/CERT/vscnfchk.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1195741525971
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Notify: klogon - c:\windows\system32\klogon.dll
Notify: WB - c:\program files\stardock\mycolors\fastload.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\admini~1\applic~1\mozilla\firefox\profiles\eaixsmkk.default\
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R0 kl1;Kl1;c:\windows\system32\drivers\kl1.sys [2008-7-21 121872]
R0 klbg;Kaspersky Lab Boot Guard Driver;c:\windows\system32\drivers\klbg.sys [2008-1-29 32784]
R0 prl_pv32;prl_pv32;c:\windows\system32\drivers\prl_pv32.sys [2009-6-19 30024]
R0 prl_tg;Parallels Tool Device;c:\windows\system32\drivers\prl_tg.sys [2009-6-19 23240]
R1 prl_boot;prl_boot;c:\windows\system32\drivers\prl_boot.sys [2010-3-5 33864]
R1 prl_fs;Parallels Shared Folders;c:\windows\system32\drivers\prl_fs.sys [2009-5-12 148552]
R2 AVP;Parallels Internet Security;c:\program files\parallels\parallels internet security 2009\avp.exe [2009-7-29 212736]
R2 Parallels Coherence Service;Parallels Coherence Service;c:\program files\parallels\parallels tools\services\coherence.exe [2010-3-5 27976]
R2 Parallels Tools Service;Parallels Tools Service;c:\program files\parallels\parallels tools\services\prl_tools_service.exe [2010-3-5 202568]
R2 prl_memdev;Parallels Memdev Driver;c:\program files\parallels\parallels tools\drivers\prl_memdev\prl_memdev.sys [2010-3-5 15176]
R2 prl_time;Parallels Time Synchronization Helper;c:\windows\system32\drivers\prl_time.sys [2010-3-16 15816]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2008-2-21 24652]
R3 KLFLTDEV;Kaspersky Lab KLFltDev;c:\windows\system32\drivers\klfltdev.sys [2008-3-13 26640]
R3 klim5;Kaspersky Anti-Virus NDIS Filter;c:\windows\system32\drivers\klim5.sys [2008-4-30 24592]
R3 prl_eth5;Parallels Ethernet Adapter;c:\windows\system32\drivers\prl_eth5.sys [2009-6-19 18120]
R3 prl_mouf;Parallels Mouse Synchronization Device;c:\windows\system32\drivers\prl_mouf.sys [2009-6-19 15688]
R3 prl_va;Parallels Video Adapter;c:\windows\system32\drivers\prl_vamp.sys [2009-6-19 24392]
S0 prl_paravirt_32;Parallels Paravirtualization Driver;c:\windows\system32\drivers\prl_paravirt_32.sys --> c:\windows\system32\drivers\prl_paravirt_32.sys [?]
S3 KLIF;Kaspersky Lab Driver;c:\windows\system32\drivers\klif.sys [2010-5-1 242192]
S3 NtApm;NT Apm/レガシ インターフェイス ドライバ;c:\windows\system32\drivers\NtApm.sys [2007-11-22 9344]
S3 PCITG;PCITG;c:\windows\system32\drivers\pcitg.sys [2007-11-23 15232]
S3 prleth;Parallels Network Adapter;c:\windows\system32\drivers\prleth.sys --> c:\windows\system32\drivers\prleth.sys [?]
S3 PrlMouse;Parallels Mouse Synchronization Tool;c:\windows\system32\drivers\prlmouse.sys --> c:\windows\system32\drivers\PrlMouse.sys [?]
S3 PrlVideo;PrlVideo;c:\windows\system32\drivers\prlvideo.sys --> c:\windows\system32\drivers\PrlVideo.sys [?]

=============== Created Last 30 ================

2010-05-01 15:43:45 0 d-sha-r- C:\cmdcons
2010-05-01 15:40:37 98816 ----a-w- c:\windows\sed.exe
2010-05-01 15:40:37 77312 ----a-w- c:\windows\MBR.exe
2010-05-01 15:40:37 256512 ----a-w- c:\windows\PEV.exe
2010-05-01 15:40:37 161792 ----a-w- c:\windows\SWREG.exe
2010-05-01 00:42:21 62976 ----a-w- c:\windows\system32\drivers\cdrom.sys
2010-04-30 18:34:25 775 ----a-w- c:\windows\system32\%LocalXml%
2010-04-30 17:53:28 16 ----a-w- c:\docume~1\admini~1\applic~1\wzmjhy.dat
2010-04-30 17:50:41 213024 --sha-w- c:\windows\system32\drivers\fidbox2.dat
2010-04-30 17:50:41 1808 --sha-w- c:\windows\system32\drivers\fidbox2.idx
2010-04-30 17:50:41 1268768 --sha-w- c:\windows\system32\drivers\fidbox.dat
2010-04-30 17:50:41 10992 --sha-w- c:\windows\system32\drivers\fidbox.idx
2010-04-30 17:50:25 97549 ----a-w- c:\windows\system32\drivers\klick.dat
2010-04-30 17:50:25 113933 ----a-w- c:\windows\system32\drivers\klin.dat
2010-04-30 17:48:35 0 d-----w- c:\docume~1\alluse~1\applic~1\Parallels
2010-04-30 17:35:53 411368 ----a-w- c:\windows\system32\deployJava1.dll
2010-04-30 08:14:40 317 ----a-w- c:\windows\wininit.ini
2010-04-30 01:15:38 0 d-----w- c:\program files\Spybot - Search & Destroy
2010-04-30 01:15:38 0 d-----w- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2010-04-14 11:06:36 221184 ----a-w- c:\windows\system32\wmpns.dll

==================== Find3M ====================

2010-05-01 15:35:15 96512 ----a-w- c:\windows\system32\drivers\atapi.sys
2010-04-05 13:44:40 36752 ----a-w- c:\docume~1\admini~1\applic~1\GDIPFONTCACHEV1.DAT
2010-03-10 06:15:54 420352 ----a-w- c:\windows\system32\vbscript.dll
2010-03-05 04:08:54 24392 ----a-w- c:\windows\system32\drivers\prl_vamp.sys
2010-03-05 04:08:52 153928 ----a-w- c:\windows\system32\prl_vadd.dll
2010-03-05 04:08:46 15816 ----a-w- c:\windows\system32\drivers\prl_time.sys
2010-03-05 04:08:40 23240 ----a-w- c:\windows\system32\drivers\prl_tg.sys
2010-03-05 04:08:36 30024 ----a-w- c:\windows\system32\drivers\prl_pv32.sys
2010-03-05 04:08:34 15688 ----a-w- c:\windows\system32\drivers\prl_mouf.sys
2010-03-05 04:08:32 15176 ----a-w- c:\windows\system32\drivers\prl_memdev.sys
2010-03-05 04:08:28 148552 ----a-w- c:\windows\system32\drivers\prl_fs.sys
2010-03-05 04:08:26 18120 ----a-w- c:\windows\system32\drivers\prl_eth5.sys
2010-03-05 04:08:22 33864 ----a-w- c:\windows\system32\drivers\prl_boot.sys
2010-03-05 04:01:56 100864 ----a-w- c:\windows\system32\prl_np.dll
2010-03-05 04:01:02 176640 ----a-w- c:\windows\system32\prl_gl.dll
2010-02-25 06:15:21 916480 ----a-w- c:\windows\system32\wininet.dll
2010-02-16 19:04:31 2146304 ----a-w- c:\windows\system32\ntoskrnl.exe
2010-02-16 19:04:30 2024448 ----a-w- c:\windows\system32\ntkrnlpa.exe
2010-02-12 04:33:11 100864 ----a-w- c:\windows\system32\6to4svc.dll

============= FINISH: 1:37:55.21 ===============




gmer

GMER 1.0.15.15281 - http://www.gmer.net
Rootkit scan 2010-05-02 11:11:24
Windows 5.1.2600 Service Pack 3
Running: rp9oo9nb.exe; Driver: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\kfwiyuow.sys


---- System - GMER 1.0.15 ----

SSDT kl1.sys (Kaspersky Unified Driver/Kaspersky Lab) ZwOpenFile [0xF7021080]

---- Kernel code sections - GMER 1.0.15 ----

? Combo-Fix.sys 指定されたファイルが見つかりません。 !
? C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\mbr.sys 指定されたファイルが見つかりません。 !
? C:\shraber\catchme.sys 指定されたパスが見つかりません。 !
? C:\WINDOWS\system32\Drivers\PROCEXP113.SYS 指定されたファイルが見つかりません。 !

---- User code sections - GMER 1.0.15 ----

? C:\Program Files\Parallels\Parallels Internet Security 2009\avp.exe[1724] C:\WINDOWS\system32\kernel32.dll time/date stamp mismatch;
.text C:\Program Files\Parallels\Parallels Internet Security 2009\avp.exe[1724] USER32.dll!AlignRects + FFFA5598 77CF2A78 4 Bytes [70, 11, 41, 6D] {JO 0x13; INC ECX; INSD }
.text C:\Program Files\Parallels\Parallels Tools\Services\coherence.exe[1856] USER32.dll!ReleaseDC 77CF869D 5 Bytes JMP 00402520 C:\Program Files\Parallels\Parallels Tools\Services\prl_hook.dll (Parallels Helper Hook/Parallels Holdings, Ltd. and its affiliates.)
.text C:\Program Files\Parallels\Parallels Tools\Services\coherence.exe[1856] USER32.dll!EndPaint 77D08FFD 5 Bytes JMP 00402550 C:\Program Files\Parallels\Parallels Tools\Services\prl_hook.dll (Parallels Helper Hook/Parallels Holdings, Ltd. and its affiliates.)
.text C:\Program Files\Parallels\Parallels Tools\Services\coherence.exe[1856] USER32.dll!UpdateLayeredWindow 77D0ACF3 5 Bytes JMP 00403F10 C:\Program Files\Parallels\Parallels Tools\Services\prl_hook.dll (Parallels Helper Hook/Parallels Holdings, Ltd. and its affiliates.)
.text C:\Program Files\Parallels\Parallels Tools\Services\coherence.exe[1856] USER32.dll!SetLayeredWindowAttributes 77D0CE12 5 Bytes JMP 00403A50 C:\Program Files\Parallels\Parallels Tools\Services\prl_hook.dll (Parallels Helper Hook/Parallels Holdings, Ltd. and its affiliates.)

---- Devices - GMER 1.0.15 ----

AttachedDevice \Driver\Tcpip \Device\Ip kl1.sys (Kaspersky Unified Driver/Kaspersky Lab)
AttachedDevice \Driver\Tcpip \Device\Tcp kl1.sys (Kaspersky Unified Driver/Kaspersky Lab)
AttachedDevice \Driver\Tcpip \Device\Udp kl1.sys (Kaspersky Unified Driver/Kaspersky Lab)
AttachedDevice \Driver\Tcpip \Device\RawIp kl1.sys (Kaspersky Unified Driver/Kaspersky Lab)
AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\CurrentControlSet\Control\Network\{4D36E972-E325-11CE-BFC1-08002BE10318}\Descriptions@RAS 非同期\x30a2\x30c0\x30d7\x30bf 1?
Reg HKLM\SYSTEM\CurrentControlSet\Control\Network\{4D36E972-E325-11CE-BFC1-08002BE10318}\Descriptions@\xff910\xff710\xff830\xff880 \0\xff790\xff710\xff780\x30fb\x30fb\x30fb \0\xff9f0\xff8b0\xff9d0\x30fb\xff880\0\0\0 1?2?3?5?
Reg HKLM\SYSTEM\CurrentControlSet\Control\Network\{4D36E972-E325-11CE-BFC1-08002BE10318}\Descriptions@WAN \x30df\x30cb\x30dd\x30fc\x30c8 (L2TP) 1?
Reg HKLM\SYSTEM\CurrentControlSet\Control\Network\{4D36E972-E325-11CE-BFC1-08002BE10318}\Descriptions@WAN \x30df\x30cb\x30dd\x30fc\x30c8 (PPTP) 1?
Reg HKLM\SYSTEM\CurrentControlSet\Control\Network\{4D36E972-E325-11CE-BFC1-08002BE10318}\Descriptions@WAN \x30df\x30cb\x30dd\x30fc\x30c8 (PPPOE) 1?
Reg HKLM\SYSTEM\CurrentControlSet\Control\Network\{4D36E972-E325-11CE-BFC1-08002BE10318}\Descriptions@\xe326\xff65c\xff910\x30fb\x30fb\x30fb\0\0\0 1?
Reg HKLM\SYSTEM\CurrentControlSet\Control\Network\{4D36E972-E325-11CE-BFC1-08002BE10318}\Descriptions@WAN \x30df\x30cb\x30dd\x30fc\x30c8 (IP) 1?
Reg HKLM\SYSTEM\CurrentControlSet\Control\Network\{4D36E972-E325-11CE-BFC1-08002BE10318}\Descriptions@Microsoft TV/\x30d3\x30c7\x30aa接続 1?
Reg HKLM\SYSTEM\ControlSet003\Control\Network\{4D36E972-E325-11CE-BFC1-08002BE10318}\Descriptions@RAS 非同期\x30a2\x30c0\x30d7\x30bf 1?
Reg HKLM\SYSTEM\ControlSet003\Control\Network\{4D36E972-E325-11CE-BFC1-08002BE10318}\Descriptions@\xff910\xff710\xff830\xff880 \0\xff790\xff710\xff780\x30fb\x30fb\x30fb \0\xff9f0\xff8b0\xff9d0\x30fb\xff880\0\0\0 1?2?3?5?
Reg HKLM\SYSTEM\ControlSet003\Control\Network\{4D36E972-E325-11CE-BFC1-08002BE10318}\Descriptions@WAN \x30df\x30cb\x30dd\x30fc\x30c8 (L2TP) 1?
Reg HKLM\SYSTEM\ControlSet003\Control\Network\{4D36E972-E325-11CE-BFC1-08002BE10318}\Descriptions@WAN \x30df\x30cb\x30dd\x30fc\x30c8 (PPTP) 1?
Reg HKLM\SYSTEM\ControlSet003\Control\Network\{4D36E972-E325-11CE-BFC1-08002BE10318}\Descriptions@WAN \x30df\x30cb\x30dd\x30fc\x30c8 (PPPOE) 1?
Reg HKLM\SYSTEM\ControlSet003\Control\Network\{4D36E972-E325-11CE-BFC1-08002BE10318}\Descriptions@\xe326\xff65c\xff910\x30fb\x30fb\x30fb\0\0\0 1?
Reg HKLM\SYSTEM\ControlSet003\Control\Network\{4D36E972-E325-11CE-BFC1-08002BE10318}\Descriptions@WAN \x30df\x30cb\x30dd\x30fc\x30c8 (IP) 1?
Reg HKLM\SYSTEM\ControlSet003\Control\Network\{4D36E972-E325-11CE-BFC1-08002BE10318}\Descriptions@Microsoft TV/\x30d3\x30c7\x30aa接続 1?
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\FontMapper@-\xf8f33\xf8f3 \0\16f\35g 49280
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\FontMapper@-\xf8f33\xf8f3 \0000\xf8f3\16f\35g 16512
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\FontMapper@-\xf8f33\xf8f3 \0\xff740\xff770\xff830\xff6f0 32896
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\FontMapper@-\xf8f33\xf8f3 \0000\xf8f3\xff740\xff770\xff830\xff6f0 128
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\FontMapper@@MS \x30b4\x30b7\x30c3\x30af 41088
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\FontMapper@@MS P\x30b4\x30b7\x30c3\x30af 8320

---- EOF - GMER 1.0.15 ----



BC AdBot (Login to Remove)

 


#2 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
  • 24,794 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Munich,Germany
  • Local time:04:33 AM

Posted 04 May 2010 - 10:56 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE



Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
regards,
schrauber

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#3 schrauber

schrauber

    Mr.Mechanic


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Posted 08 May 2010 - 11:09 PM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image




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