Knocked off internet

HI guys!!!

Hope I have the right forum for my problem as I am not certain of the cause. Hardware, software, setting, virus, malware, etc

Randomly and repeatedly I am knocked off the internet when playing Utopia on the internet. I have played for years with no problems. Others in the game are not having the same problem. I get a random hit very infrequently when doing other things on the internet. This happens on multiple computers. The fix is easy (repair) but must be done each time. Don’t understand how repair actually fixes the problem as my IP are static on my home network.

This problem did start after Utopia was taken over by another company but not immediately. This game does run ads if you opt out of pay to play.

This is a serious request and not spam for the game.

All 3 PC's are running XP Pro. I run a motorola SB5100 cable modem, Netgear WGT624 wireless router and Linksys BEFSR41 wired only router.

Thanks

JPD

Hello!? anyone here?

I've spent more time goofing around on the internet and found that the problem is not as limited to the game site as I thought...its just more pronounced there...

agian thanks

JPD

Edited by jpd9930, 04 May 2010 - 12:42 PM.

Hi guys!!!!

little help!!!! where can I find the link to report I Have not been helped in 2-3 days?

Hello, we have been swamped here lately and the 3 replies here make it look as if you have been helped.

Let's check for malware first. Please post back these logs.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

• Make sure you are connected to the Internet.
• Double-click on mbam-setup.exe to install the application.
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.

• If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
• If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.

On the Scanner tab:

• Make sure the "Perform Quick Scan" option is selected.
• Then click on the Scan button.
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
• Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

• Click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked, and click Remove Selected.
• When removal is completed, a log report will open in Notepad.
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
• Exit MBAM when done.

Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

• If Malwarebytes Anti-Malware results in any error messages, check the Help file's list of error codes within its program folder first. If you do not find any information, please refer to Common Issues, Questions, and their Solutions, Frequently Asked Questions. If the error you are receiving is not in the list, please report it here so the research team can investigate.

• Some types of malware will target Malwarebytes Anti-Malware and other security tools to keep them from running properly. If that's the case, please refer to the suggestions provided in For those having trouble running Malwarebytes Anti-Malware.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.

Sorry for the delay.. I was about to go to another service but checked here one more time.... follows is the logs from all 3 computers incase it was an infection from that is causing the issue...

Thanks for your help boopme!!!!



Quadcore logs:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4077

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

5/8/2010 9:37:11 AM
mbam-log-2010-05-08 (09-37-11).txt

Scan type: Quick scan
Objects scanned: 140405
Time elapsed: 2 minute(s), 54 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 3
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

---------------------------------------------------

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/08/2010 at 11:06 AM

Application Version : 4.37.1000

Core Rules Database Version : 4906
Trace Rules Database Version: 2718

Scan type : Quick Scan
Total Scan Time : 00:10:21

Memory items scanned : 262
Memory threats detected : 0
Registry items scanned : 515
Registry threats detected : 0
File items scanned : 10594
File threats detected : 1

Adware.Vundo/Variant-MSFake
F:\DELL DOWNLOAD\UBD1\EXT.DLL

============================================================================

Edited by jpd9930, 08 May 2010 - 10:50 AM.

Asus computer logs:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4077

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

5/8/2010 9:38:43 AM
mbam-log-2010-05-08 (09-38-43).txt

Scan type: Quick scan
Objects scanned: 149584
Time elapsed: 18 minute(s), 39 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{b7d3e479-cc68-42b5-a338-938ece35f419} (Adware.Softomate) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\AvScan (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\fias4051 (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\cpnprt2.cid (Trojan.Agent) -> Quarantined and deleted successfully.

------------------------------------------------------------------------------------------------------------------------------------------------------

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/08/2010 at 11:14 AM

Application Version : 4.37.1000

Core Rules Database Version : 4906
Trace Rules Database Version: 2718

Scan type : Quick Scan
Total Scan Time : 00:35:43

Memory items scanned : 262
Memory threats detected : 0
Registry items scanned : 707
Registry threats detected : 0
File items scanned : 13324
File threats detected : 0

Kids computer logs:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4077

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

5/8/2010 9:38:47 AM
mbam-log-2010-05-08 (09-38-47).txt

Scan type: Quick scan
Objects scanned: 164173
Time elapsed: 9 minute(s), 36 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 3
Registry Data Items Infected: 1
Folders Infected: 7
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{a77d3539-581d-450c-9e44-a84c415a6172} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{a77d3539-581d-450c-9e44-a84c415a6172} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{a77d3539-581d-450c-9e44-a84c415a6172} (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\Environment\avapp (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Environment\avuninst (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\personalav (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Program Files\Common Files\Uninstall\PersonalAV (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users.WINDOWS\Start Menu\PersonalAV (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\capcom (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\cfig322 (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\D2 (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drvr2 (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\f02WtR (Malware.Trace) -> Quarantined and deleted successfully.

Files Infected:
C:\Program Files\Common Files\Uninstall\PersonalAV\Uninstall.lnk (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users.WINDOWS\Start Menu\PersonalAV\Personal Antivirus.lnk (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users.WINDOWS\Start Menu\PersonalAV\Uninstall.lnk (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\~.exe (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\Documents and Settings\Jon\Local Settings\Temp\TDSS1158.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.

------------------------------------------------------------------------------

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/08/2010 at 11:06 AM

Application Version : 4.37.1000

Core Rules Database Version : 4900
Trace Rules Database Version: 2718

Scan type : Quick Scan
Total Scan Time : 00:16:20

Memory items scanned : 251
Memory threats detected : 0
Registry items scanned : 499
Registry threats detected : 0
File items scanned : 9218
File threats detected : 2

Adware.Tracking Cookie
C:\Documents and Settings\kids\Cookies\kids@insightexpressai[1].txt

Adware.MyWebSearch
C:\DOCUMENTS AND SETTINGS\KIDS\DOCTORWEB\QUARANTINE\A0051982.EXE

Looks like we have gotten a good piece ,if not all the baddies on these.
Obviously the kids had it worse... Did you run DrWeb across the board?

Lets' just do an online scan and tell me how they are runing now.

Please perform a scan with Eset Online Antiivirus Scanner.
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista users need to run Internet Explorer as Administrator. Right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.

• Click the green ESET Online Scanner button.
• Read the End User License Agreement and check the box: YES, I accept the Terms of Use.
• Click on the Start button next to it.
• You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then click Insall ActiveX component.
• A new window will appear asking "Do you want to install this software?"".
• Answer Yes to download and install the ActiveX controls that allows the scan to run.
• Click Start.
• Check Remove found threats and Scan potentially unwanted applications.
• Click Scan to start. (please be patient as the scan could take some time to complete)
• If offered the option to get information or buy software. Just close the window.
• When the scan has finished, a log.txt file will be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
• Click > Run..., then copy and paste this command into the open box: C:\Program Files\EsetOnlineScanner\log.txt
• The scan results will open in Notepad. Copy and paste the contents of log.txt in your next reply.

Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

Quad-core

F:\Dell download\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL Win32/Toolbar.AskSBar application cleaned by deleting - quarantined
F:\Dell download\Program Files\AWS\WeatherBug\MiniBugTransporter.dll Win32/Adware.WBug.A application cleaned by deleting - quarantined

The weatherbug is also a Choice thing ,It is spyware tho,
Go into your Control Panel and remove any unwanted or all Toolbars you may find there.. Reboot.

Asus computer:

# version=4
# OnlineScanner.ocx=1.0.0.635
# OnlineScannerDLLA.dll=1, 0, 0, 79
# OnlineScannerDLLW.dll=1, 0, 0, 78
# OnlineScannerUninstaller.exe=1, 0, 0, 49
# vers_standard_module=3854 (20090216)
# vers_arch_module=1.064 (20080214)
# vers_adv_heur_module=1.066 (20070917)
# EOSSerial=4d94b05631ee7e4a88fc565568424753
# end=finished
# remove_checked=true
# unwanted_checked=true
# utc_time=2009-02-16 03:01:41
# local_time=2009-02-15 10:01:41 (-0500, Eastern Standard Time)
# country="United States"
# osver=5.1.2600 NT Service Pack 3
# scanned=287131
# found=1
# scan_time=3790
C:\QooBox\Quarantine\C\WINDOWS\system32\mzmrmmvn.exe.vir probably a variant of Win32/Bayrob trojan (unable to clean - deleted) 00000000000000000000000000000000

Kids computer:

clicked finished but file didnt didnt save when I ran the RUN command...2 infections found but deleted...rerunning but no file found....

Quadcore:

No tool bars found in add/remove software

Ok, so these llok good now. Anything else here?

Should I run DrWeb? Also the toolbars where on a drive installed from another computer...hence no program to remove in add/remove programs. I deleted the folders though.

I thought it was more stable but I had alot of problems again today...Anyway I can check my router or modem?

Edited by jpd9930, 10 May 2010 - 03:57 PM.