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Pop-up Problems


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9 replies to this topic

#1 Becca09

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Posted 01 May 2010 - 03:37 PM

Hi I would like some help with this problem that I can't really figure out how to fix.
My husband was on facebook and got a message with a video in it. He (stupidly) clicked it and then ended up having all these pop-ups come up and it happens all the time now while browsing the internet.

I have scanned my computer with spy bot, got nothing and also my virus protection doesn't pick up anything.
If someone could walk me through this to fix it, I would greatly appreciate the help!
thanks

Edited by Orange Blossom, 01 May 2010 - 07:48 PM.
Move to AII. ~ OB


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#2 quietman7

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Posted 03 May 2010 - 06:56 AM

Please download TFC (Temp File Cleaner) by Old Timer and save it to your desktop.
alternate download link
  • Save any unsaved work. TFC will close ALL open programs including your browser!
  • Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • TFC will clear out all temp folders for all user accounts (temp, IE temp, Java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
Note: It is normal for the computer to be slow to boot after running TFC cleaner the first time.

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#3 Becca09

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Posted 04 May 2010 - 07:15 PM

I'm sorry about the delay. Here is the log...



Database version: 4066

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

5/4/2010 8:09:17 PM
mbam-log-2010-05-04 (20-09-17).txt

Scan type: Quick scan
Objects scanned: 125246
Time elapsed: 5 minute(s), 32 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 4
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\Program Files (x86)\Mozilla Firefox\extensions\{8a508b04-53f2-d95e-bdec-bd95153fcbcf}\components\PJ-L9U9.dll (Adware.BHO) -> Delete on reboot.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\k_z-il- (Adware.EZula) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\AppDataLow\HavingFunOnline (Adware.BHO.FL) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{551e2466-f5a0-5d8d-a0fa-c0e5dfa7574b} (Adware.AdRotator) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{551e2466-f5a0-5d8d-a0fa-c0e5dfa7574b} (Adware.AdRotator) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Main\Start Page (Hijack.StartPage) -> Bad: (http://flvdirect.iamwired.net/) Good: (http://www.google.com) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Program Files (x86)\Mozilla Firefox\extensions\{8a508b04-53f2-d95e-bdec-bd95153fcbcf}\components\PJ-L9U9.dll (Adware.BHO) -> Delete on reboot.
C:\Windows\System32\J-amTZAc-0B.dll (Adware.BHO) -> Quarantined and deleted successfully.
C:\Windows\System32\K_Z-Il-.exe (Adware.EZula) -> Quarantined and deleted successfully.
C:\Windows\SysWOW64\J-amTZAc-0B.dll (Adware.AdRotator) -> Quarantined and deleted successfully.

#4 quietman7

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Posted 05 May 2010 - 10:22 AM

Now rescan again with Malwarebytes Anti-Malware, but this time perform a Full Scan in normal mode and check all items found for removal. Don't forgot to check for database definition updates through the program's interface (preferable method) before scanning and to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • Follow these instructions: How to use SUPERAntiSpyware to scan and remove malware from your computer Guide.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#5 Becca09

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Posted 05 May 2010 - 07:38 PM

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4070

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

5/5/2010 7:42:44 PM
mbam-log-2010-05-05 (19-42-44).txt

Scan type: Full scan (C:\|)
Objects scanned: 222609
Time elapsed: 41 minute(s), 29 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\TWISS FAMILY\Documents\FLVDirect.exe (Adware.DoubleD) -> Quarantined and deleted successfully.



SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/05/2010 at 08:31 PM

Application Version : 4.36.1006

Core Rules Database Version : 4895
Trace Rules Database Version: 2707

Scan type : Complete Scan
Total Scan Time : 00:32:47

Memory items scanned : 696
Memory threats detected : 0
Registry items scanned : 8713
Registry threats detected : 0
File items scanned : 28190
File threats detected : 28

Adware.Tracking Cookie
C:\Users\TWISS FAMILY\AppData\Roaming\Microsoft\Windows\Cookies\twiss_family@tacoda[1].txt
C:\Users\TWISS FAMILY\AppData\Roaming\Microsoft\Windows\Cookies\twiss_family@2o7[1].txt
C:\Users\TWISS FAMILY\AppData\Roaming\Microsoft\Windows\Cookies\twiss_family@adserver.adtechus[1].txt
C:\Users\TWISS FAMILY\AppData\Roaming\Microsoft\Windows\Cookies\twiss_family@www.windowsmedia[2].txt
C:\Users\TWISS FAMILY\AppData\Roaming\Microsoft\Windows\Cookies\twiss_family@imrworldwide[2].txt
C:\Users\TWISS FAMILY\AppData\Roaming\Microsoft\Windows\Cookies\twiss_family@atdmt[2].txt
C:\Users\TWISS FAMILY\AppData\Roaming\Microsoft\Windows\Cookies\twiss_family@perf.overture[1].txt
C:\Users\TWISS FAMILY\AppData\Roaming\Microsoft\Windows\Cookies\twiss_family@atwola[2].txt
C:\Users\TWISS FAMILY\AppData\Roaming\Microsoft\Windows\Cookies\twiss_family@bellcan.adbureau[2].txt
C:\Users\TWISS FAMILY\AppData\Roaming\Microsoft\Windows\Cookies\twiss_family@at.atwola[1].txt
C:\Users\TWISS FAMILY\AppData\Roaming\Microsoft\Windows\Cookies\Low\twiss_family@adbrite[1].txt
C:\Users\TWISS FAMILY\AppData\Roaming\Microsoft\Windows\Cookies\Low\twiss_family@invitemedia[2].txt
C:\Users\TWISS FAMILY\AppData\Roaming\Microsoft\Windows\Cookies\Low\twiss_family@pro-market[2].txt
C:\Users\TWISS FAMILY\AppData\Roaming\Microsoft\Windows\Cookies\Low\twiss_family@bellcan.adbureau[1].txt
C:\Users\TWISS FAMILY\AppData\Roaming\Microsoft\Windows\Cookies\Low\twiss_family@ads.pointroll[2].txt
C:\Users\TWISS FAMILY\AppData\Roaming\Microsoft\Windows\Cookies\Low\twiss_family@interclick[2].txt
C:\Users\TWISS FAMILY\AppData\Roaming\Microsoft\Windows\Cookies\Low\twiss_family@content.yieldmanager[1].txt
C:\Users\TWISS FAMILY\AppData\Roaming\Microsoft\Windows\Cookies\Low\twiss_family@media6degrees[2].txt
C:\Users\TWISS FAMILY\AppData\Roaming\Microsoft\Windows\Cookies\Low\twiss_family@2o7[1].txt
C:\Users\TWISS FAMILY\AppData\Roaming\Microsoft\Windows\Cookies\Low\twiss_family@ad.wsod[2].txt
C:\Users\TWISS FAMILY\AppData\Roaming\Microsoft\Windows\Cookies\Low\twiss_family@bs.serving-sys[2].txt
C:\Users\TWISS FAMILY\AppData\Roaming\Microsoft\Windows\Cookies\Low\twiss_family@ads.songlyrics[1].txt
C:\Users\TWISS FAMILY\AppData\Roaming\Microsoft\Windows\Cookies\Low\twiss_family@serving-sys[1].txt
C:\Users\TWISS FAMILY\AppData\Roaming\Microsoft\Windows\Cookies\Low\twiss_family@tacoda[2].txt
C:\Users\TWISS FAMILY\AppData\Roaming\Microsoft\Windows\Cookies\Low\twiss_family@pointroll[2].txt
C:\Users\TWISS FAMILY\AppData\Roaming\Microsoft\Windows\Cookies\Low\twiss_family@adserver.adtechus[1].txt
C:\Users\TWISS FAMILY\AppData\Roaming\Microsoft\Windows\Cookies\Low\twiss_family@fastclick[1].txt
C:\Users\TWISS FAMILY\AppData\Roaming\Microsoft\Windows\Cookies\Low\twiss_family@insightexpressai[1].txt

#6 quietman7

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Posted 06 May 2010 - 06:32 AM

How is your computer running now? Are there any more reports/alerts, signs of infection or issues with your browser?
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#7 Becca09

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Posted 06 May 2010 - 07:29 PM

not so far! Thank you very much for your help!!!!!

#8 quietman7

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Posted 07 May 2010 - 06:07 AM

You're welcome.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Posted Image > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Posted Image > Run... and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
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#9 Becca09

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Posted 07 May 2010 - 09:43 PM

Thanks!

#10 quietman7

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Posted 08 May 2010 - 06:24 AM

:thumbsup: Tips to protect yourself against malware and reduce the potential for re-infection:

Keep Windows and Internet Explorer current with all critical updates from Microsoft which will patch many of the security holes through which attackers can gain access to your computer. If you're not sure how to do this, see Microsoft Update helps keep your computer current.

Avoid gaming sites, porn sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs (i.e. Limewire, eMule, uTorrent). They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Malicious worms, backdoor Trojans IRCBots, and rootkits spread across P2P file sharing networks, gaming, porn and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans, and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. Porn sites can lead to the Trojan.Mebroot MBR rootkit and other dangerous malware. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications.Beware of Rogue Security software as they are one of the most common sources of malware infection. They infect machines by using social engineering and scams to trick a user into spending money to buy a an application which claims to remove malware. For more specific information on how these types of rogue programs and infections install themselves, read:Keeping Autorun enabled on USB (pen, thumb, jump) and other removable drives has become a significant security risk as they are one of the most common infection vectors for malware which can transfer the infection to your computer. To learn more about this risk, please read:Many security experts recommend you disable Autorun asap as a method of prevention. Microsoft recommends doing the same.

...Disabling Autorun functionality can help protect customers from attack vectors that involve the execution of arbitrary code by Autorun when inserting a CD-ROM device, USB device, network shares, or other media containing a file system with an Autorun.inf file...

Microsoft Security Advisory (967940): Update for Windows Autorun
How to Maximize the Malware Protection of Your Removable Drives

Other security reading resources:Browser Security resources:• Finally, if you need to replace your anti-virus, firewall or need a reliable anti-malware scanner please refer to:
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