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Big roblems when trying to disable Windows Defender


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9 replies to this topic

#1 Calvinder

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Posted 01 May 2010 - 02:39 PM

Hello I hope someone can help.
I was working on a friends laptop running vista and after disabling Windows Defender the task bar is white the start button has changed to just text and there is no sound or internet connection.
AVG scan is clean. And there are no restore points.

Thanks
Calvin

Ps it did just do a big Service pack 2 update.

EDIT: Moved from Antivirus/Firewall forum to more appropriate Vista ~ Hamluis.

Edited by hamluis, 02 May 2010 - 09:49 AM.


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#2 keyboardNinja

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Posted 01 May 2010 - 03:40 PM

It sounds like you're running in Safe Mode or have a Basic display theme applied.

The High Contrast White theme looks like what you describe:
Posted Image




But the disabled sound and internet sounds more like Safe Mode to me...
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#3 Calvinder

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Posted 01 May 2010 - 03:49 PM

will it not tell me if running in safe mode? I am not familiar with vista.

#4 Calvinder

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Posted 01 May 2010 - 03:53 PM

Just booted into safe mode and it looks different it says safe mode above the clock

Thanks

#5 keyboardNinja

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Posted 01 May 2010 - 03:53 PM

If it doesn't say Safe Mode in the 4 corners of the desktop, then you're not in safe mode.

Can you post a screenshot like I did?
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#6 Calvinder

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Posted 01 May 2010 - 04:00 PM

No can't get it online bu might be able to put it in a removable stick and put it on this pc.

There is more too it nothing in avg works and a lot of programs tell me I do not have administrative rights. like spybot. and it says fire wall not running and will not let me start it.

#7 keyboardNinja

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Posted 01 May 2010 - 04:04 PM

You said you just did an update to SP2, right? We might have to move this topic to the Vista sub-forum to get help there. I don't think this has anything to do with Windows Defender...it doesn't/shouldn't affect stuff like this.

Sounds like the upgrade may have corrupted some things or something...hang on while your topic is moved...

In the mean time, run a full Malwarebytes' scan on the affected computer (transfer via your USB drive) and post back with the results. I want to make sure it's not malware before continuing.

Edited by keyboardNinja, 01 May 2010 - 04:04 PM.

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#8 Calvinder

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Posted 01 May 2010 - 04:17 PM

K thanks I started the Malwarebytes scan awhile ago. the other thing in that if I go into add remove programs and switch too updates it says there are none.

Thanks again.
C

#9 Calvinder

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Posted 01 May 2010 - 05:25 PM

I got it back to normal. Finally it would show the updates in add remove programs and I uninstalled SP2 and it is fine.

Thanks for your Quick help

Calvin

#10 keyboardNinja

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Posted 01 May 2010 - 05:48 PM

Well, you really need to have SP2 installed.... Support is ending for some versions of Windows

Like I said, once this topic gets moved to the Vista sub-forum, we can try to figure out why SP2 screwed things up.
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