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Computer's acting up


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15 replies to this topic

#1 Tempestt

Tempestt

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Posted 01 May 2010 - 02:11 AM

Hello guys, I apologize in advance if this issue has been solved before but my access to the internet is limited by something.

Currently, I've swapped over the Google Chrome about a month or two back and have never run Internet Explorer since then. My computer is about as old as that (about 2 months). So anyway, my school provides all laptops with "Symantec Endpoint". For while, Endpoint never detected anything. Slowly my PC started to slow down on starting up and it got as far as 2 minutes to boot. I suspected something was wrong but SEndpoint assured me, upon full scanning done, that everything was just fine.

Internet Explorer started to show "Tab Restored" over and over, and I simply could not surf on it anymore.

Still, I installed Kaspersky Internet Security yesterday, and left it on to run a full scan. About 4 hours later, My Internet Explorer had several advertising pop-ups (about 6 windows). Kaspersky had found 2495 virus issues and requested a restart. After performing the restart it seems everything has been running fine.

*When I tried to open Internet Explorer after that, it simply closed before it started up. Kaspersky alerted me to "Ujycab.exe" or "HEUR:Trojan.Win32.Generic" that was running whenever I attempted to open IE. Attempts to open IE past that ended up with the same thing happening with a different executable file being flagged, (e.g. Ujycaa.exe). After repeated scanning with Bitdefender Internet Scan, it identified a certain .dll file as a virus. I can't remember the name but Bitdefender has stopped working, apparently.

Here is my HijackThis log in case it helps :



Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:10:51 PM, on 5/1/2010
Platform: Unknown Windows (WinNT 6.01.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Microsoft Firewall Client 2004\FwcMgmt.exe
C:\Program Files\Republic Poly\UTClient\UTAgent.exe
C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Windows\system32\WerFault.exe
C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\notepad.exe
C:\Users\85044\Documents\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = ISA-Firewall.rp.sg:8080
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O1 - Hosts: ::1 localhost
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\ievkbd.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: ViewerHelper Class - {78104A01-8E71-4F30-9A36-3793799615B4} - C:\Program Files\Microsoft\Rights Management Add-on\RMAFilt.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O2 - BHO: link filter bho - {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\klwtbbho.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [MobileConnect] %programfiles%\Vodafone\Vodafone Mobile Connect\Bin\MobileConnect.exe /silent
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [AdobeCS4ServiceManager] "C:\Program Files\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe"
O4 - HKCU\..\Run: [Google Update] "C:\Users\85044\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [Canaveral] rundll32.exe C:\Windows\system32\sshnas21.dll,BackupReadW
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [WPGStreaming] C:\Program Files\WOW Vision\wowVEOS\StreamingServer.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [WPGStreaming] C:\Program Files\WOW Vision\wowVEOS\StreamingServer.exe (User 'Default user')
O4 - Global Startup: Microsoft Firewall Client Management.lnk = C:\Program Files\Microsoft Firewall Client 2004\FwcMgmt.exe
O4 - Global Startup: UTAgent 4.7.lnk = ?
O8 - Extra context menu item: Add to Anti-Banner - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\ie_banner_deny.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\Office12\EXCEL.EXE/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra button: &Virtual keyboard - {4248FE82-7FCB-46AC-B270-339F08212110} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\klwtbbho.dll
O9 - Extra button: (no name) - {685ec120-f786-4498-a8f0-794d47916161} - C:\Program Files\Microsoft\Rights Management Add-on\RMAFilt.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files\Microsoft\Rights Management Add-on\RMARes.dll,-40971 - {685ec120-f786-4498-a8f0-794d47916161} - C:\Program Files\Microsoft\Rights Management Add-on\RMAFilt.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~1\Office12\REFIEBAR.DLL
O9 - Extra button: @C:\Program Files\Microsoft\Rights Management Add-on\RMARes.dll,-205 - {aede78a6-42b6-4c3c-96eb-5ae6dbec4859} - C:\Program Files\Microsoft\Rights Management Add-on\RMAFilt.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files\Microsoft\Rights Management Add-on\RMARes.dll,-40970 - {aede78a6-42b6-4c3c-96eb-5ae6dbec4859} - C:\Program Files\Microsoft\Rights Management Add-on\RMAFilt.dll
O9 - Extra button: URLs c&heck - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\klwtbbho.dll
O13 - Gopher Prefix:
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.0...oUploader55.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O16 - DPF: {D30CA0FD-1CA0-11D4-AC78-006008A9A8BC} (WebBasedClientInstall Class) - http://antivirus.rp.sg/32-client/webinst.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = rp.edu.sg
O17 - HKLM\Software\..\Telephony: DomainName = rp.edu.sg
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = rp.edu.sg
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = rp.edu.sg
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O20 - AppInit_DLLs: C:\PROGRA~1\KASPER~1\KASPER~1\mzvkbd3.dll,C:\PROGRA~1\KASPER~1\KASPER~1\kloehk.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Kaspersky Internet Security (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Dragon Age: Origins - Content Updater (DAUpdaterSvc) - BioWare - C:\Program Files\Dragon Age\bin_ship\DAUpdaterSvc.Service.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: Vodafone Mobile Connect Service (VMCService) - Vodafone - C:\Program Files\Vodafone\Vodafone Mobile Connect\Bin\VMCService.exe

--
End of file - 10128 bytes







Thanks again guys

BC AdBot (Login to Remove)

 


#2 Elise

Elise

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Posted 04 May 2010 - 11:56 AM

Hello ,
And welcome.gif to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • GMER log

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Tempestt

Tempestt
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Posted 05 May 2010 - 01:16 PM

Hello Elise! Great to hear from you, thumbup.gif

Description of recent events:
A couple days after the initial post I was told SUPERantispyware would fix the issue from a Google search source. After installing said program and running it. Bitdefender stopped flagging a file called "sshnas21.dll" and reported that it has been removed/quarantined. However just a couple of hours ago, my Kaspersky had a pop up critical notice announcing that the "sshnas21.dll" was present and had to be removed. I did follow through on the removal process and again, Bitdefender's online scan reports that the infected file has been removed.


Current problems:
Access to internet explorer has been re-established and it appears to be working fine, albeit slow (even on Google Chrome). Also I suspect there are possibly other problem files that need to be removed but I cannot find them. The reason for suspicion is Kaspersky. I could do a full scan on my PC, Kaspersky comes up with something like 2000 virus files. But re-scanning will increase the number even though I just scanned it without downloading anything new or even connected to the internet. I've done this scan several times and sometimes Kaspersky does it own scan. At time of writing this post, the number of "Malicious Files" has increased to about 3020 in total. Also, one of my programs has been reverting any change I make to the computer upon rebooting, such as file path edits, renaming files as well as visual settings. Otherwise, the PC seems to be working fine at the moment.


I've attached the gmer.log, Extras.txt and OTL.txt to the post but just in case (unsure if the last upload will get through) I've pasted the gmer.log below:

The GMER log:
GMER 1.0.15.15281 - http://www.gmer.net
Rootkit scan 2010-05-06 01:57:30
Windows 6.1.7600
Running: xx12wd0d.exe; Driver: C:\Users\85044\AppData\Local\Temp\fgddrpod.sys


---- System - GMER 1.0.15 ----

INT 0x1F \SystemRoot\system32\halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation) 83831AF8
INT 0x37 \SystemRoot\system32\halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation) 83831104
INT 0xC1 \SystemRoot\system32\halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation) 838313F4
INT 0xD1 \SystemRoot\system32\halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation) 83819634
INT 0xD2 \SystemRoot\system32\halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation) 83819898
INT 0xDF \SystemRoot\system32\halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation) 838311DC
INT 0xE1 \SystemRoot\system32\halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation) 83831958
INT 0xE3 \SystemRoot\system32\halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation) 838316F8
INT 0xFD \SystemRoot\system32\halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation) 83831F2C
INT 0xFE \SystemRoot\system32\halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation) 838321A8

---- Kernel code sections - GMER 1.0.15 ----

.text ntoskrnl.exe!ZwSaveKeyEx + 13B1 8344C8E9 1 Byte [06]
.text ntoskrnl.exe!KiDispatchInterrupt + 5A2 8346C3D2 19 Bytes [E0, 0F, BA, F0, 07, 73, 09, ...] {LOOPNZ 0x11; MOV EDX, 0x97307f0; MOV CR4, EAX; OR AL, 0x80; MOV CR4, EAX; RET ; MOV ECX, CR3}
? System32\Drivers\spha.sys The system cannot find the path specified. !
.text USBPORT.SYS!DllUnload 967AACA0 5 Bytes JMP 86FFA1D8
.text peauth.sys 821FBC9D 28 Bytes [5E, DE, F1, EB, 96, 39, 9C, ...]
.text peauth.sys 821FBCC1 28 Bytes [5E, DE, F1, EB, 96, 39, 9C, ...]

---- User code sections - GMER 1.0.15 ----

.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[760] ntdll.dll!NtCreateFile + 6 77984A16 4 Bytes [28, 00, 17, 00]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[760] ntdll.dll!NtCreateFile + B 77984A1B 1 Byte [E2]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[760] ntdll.dll!NtMapViewOfSection + 6 77985076 1 Byte [28]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[760] ntdll.dll!NtMapViewOfSection + 6 77985076 4 Bytes [28, 03, 17, 00]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[760] ntdll.dll!NtMapViewOfSection + B 7798507B 1 Byte [E2]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[760] ntdll.dll!NtOpenFile + 6 77985126 4 Bytes [68, 00, 17, 00]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[760] ntdll.dll!NtOpenFile + B 7798512B 1 Byte [E2]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[760] ntdll.dll!NtOpenProcess + 6 779851D6 4 Bytes [A8, 01, 17, 00]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[760] ntdll.dll!NtOpenProcess + B 779851DB 1 Byte [E2]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[760] ntdll.dll!NtOpenProcessToken + 6 779851E6 4 Bytes CALL 769868EC C:\Windows\system32\USP10.dll (Uniscribe Unicode script processor/Microsoft Corporation)
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[760] ntdll.dll!NtOpenProcessToken + B 779851EB 1 Byte [E2]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[760] ntdll.dll!NtOpenProcessTokenEx + 6 779851F6 4 Bytes [A8, 02, 17, 00]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[760] ntdll.dll!NtOpenProcessTokenEx + B 779851FB 1 Byte [E2]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[760] ntdll.dll!NtOpenThread + 6 77985256 4 Bytes [68, 01, 17, 00]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[760] ntdll.dll!NtOpenThread + B 7798525B 1 Byte [E2]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[760] ntdll.dll!NtOpenThreadToken + 6 77985266 4 Bytes [68, 02, 17, 00]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[760] ntdll.dll!NtOpenThreadToken + B 7798526B 1 Byte [E2]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[760] ntdll.dll!NtOpenThreadTokenEx + 6 77985276 4 Bytes CALL 7698697D C:\Windows\system32\USP10.dll (Uniscribe Unicode script processor/Microsoft Corporation)
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[760] ntdll.dll!NtOpenThreadTokenEx + B 7798527B 1 Byte [E2]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[760] ntdll.dll!NtQueryAttributesFile + 6 77985386 4 Bytes [A8, 00, 17, 00]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[760] ntdll.dll!NtQueryAttributesFile + B 7798538B 1 Byte [E2]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[760] ntdll.dll!NtQueryFullAttributesFile + 6 77985436 4 Bytes CALL 76986B3B C:\Windows\system32\USP10.dll (Uniscribe Unicode script processor/Microsoft Corporation)
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[760] ntdll.dll!NtQueryFullAttributesFile + B 7798543B 1 Byte [E2]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[760] ntdll.dll!NtSetInformationFile + 6 77985A86 4 Bytes [28, 01, 17, 00]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[760] ntdll.dll!NtSetInformationFile + B 77985A8B 1 Byte [E2]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[760] ntdll.dll!NtSetInformationThread + 6 77985AE6 4 Bytes [28, 02, 17, 00]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[760] ntdll.dll!NtSetInformationThread + B 77985AEB 1 Byte [E2]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[760] ntdll.dll!NtUnmapViewOfSection + 6 77985E06 1 Byte [68]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[760] ntdll.dll!NtUnmapViewOfSection + 6 77985E06 4 Bytes [68, 03, 17, 00]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[760] ntdll.dll!NtUnmapViewOfSection + B 77985E0B 1 Byte [E2]
? C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe[1780] C:\Windows\SYSTEM32\ntdll.dll time/date stamp mismatch;
? C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe[1780] C:\Windows\system32\kernel32.dll time/date stamp mismatch; unknown module: KERNELBASE.dll
.text C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe[1780] USER32.dll!NotifyWinEvent + 48F 765DF728 4 Bytes [70, 11, 32, 6D]
? C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe[2004] C:\Windows\SYSTEM32\ntdll.dll time/date stamp mismatch;
? C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe[2004] C:\Windows\system32\kernel32.dll time/date stamp mismatch; unknown module: KERNELBASE.dll
.text C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe[2004] USER32.dll!NotifyWinEvent + 48F 765DF728 4 Bytes [70, 11, 32, 6D]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[2564] ntdll.dll!NtCreateFile + 6 77984A16 4 Bytes [28, 00, 07, 00]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[2564] ntdll.dll!NtCreateFile + B 77984A1B 1 Byte [E2]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[2564] ntdll.dll!NtMapViewOfSection + 6 77985076 1 Byte [28]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[2564] ntdll.dll!NtMapViewOfSection + 6 77985076 4 Bytes [28, 03, 07, 00]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[2564] ntdll.dll!NtMapViewOfSection + B 7798507B 1 Byte [E2]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[2564] ntdll.dll!NtOpenFile + 6 77985126 4 Bytes [68, 00, 07, 00]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[2564] ntdll.dll!NtOpenFile + B 7798512B 1 Byte [E2]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[2564] ntdll.dll!NtOpenProcess + 6 779851D6 4 Bytes [A8, 01, 07, 00]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[2564] ntdll.dll!NtOpenProcess + B 779851DB 1 Byte [E2]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[2564] ntdll.dll!NtOpenProcessToken + 6 779851E6 4 Bytes CALL 769858EC C:\Windows\system32\USP10.dll (Uniscribe Unicode script processor/Microsoft Corporation)
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[2564] ntdll.dll!NtOpenProcessToken + B 779851EB 1 Byte [E2]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[2564] ntdll.dll!NtOpenProcessTokenEx + 6 779851F6 4 Bytes [A8, 02, 07, 00]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[2564] ntdll.dll!NtOpenProcessTokenEx + B 779851FB 1 Byte [E2]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[2564] ntdll.dll!NtOpenThread + 6 77985256 4 Bytes [68, 01, 07, 00]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[2564] ntdll.dll!NtOpenThread + B 7798525B 1 Byte [E2]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[2564] ntdll.dll!NtOpenThreadToken + 6 77985266 4 Bytes [68, 02, 07, 00]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[2564] ntdll.dll!NtOpenThreadToken + B 7798526B 1 Byte [E2]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[2564] ntdll.dll!NtOpenThreadTokenEx + 6 77985276 4 Bytes CALL 7698597D C:\Windows\system32\USP10.dll (Uniscribe Unicode script processor/Microsoft Corporation)
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[2564] ntdll.dll!NtOpenThreadTokenEx + B 7798527B 1 Byte [E2]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[2564] ntdll.dll!NtQueryAttributesFile + 6 77985386 4 Bytes [A8, 00, 07, 00]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[2564] ntdll.dll!NtQueryAttributesFile + B 7798538B 1 Byte [E2]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[2564] ntdll.dll!NtQueryFullAttributesFile + 6 77985436 4 Bytes CALL 76985B3B C:\Windows\system32\USP10.dll (Uniscribe Unicode script processor/Microsoft Corporation)
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[2564] ntdll.dll!NtQueryFullAttributesFile + B 7798543B 1 Byte [E2]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[2564] ntdll.dll!NtSetInformationFile + 6 77985A86 4 Bytes [28, 01, 07, 00]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[2564] ntdll.dll!NtSetInformationFile + B 77985A8B 1 Byte [E2]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[2564] ntdll.dll!NtSetInformationThread + 6 77985AE6 4 Bytes [28, 02, 07, 00]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[2564] ntdll.dll!NtSetInformationThread + B 77985AEB 1 Byte [E2]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[2564] ntdll.dll!NtUnmapViewOfSection + 6 77985E06 1 Byte [68]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[2564] ntdll.dll!NtUnmapViewOfSection + 6 77985E06 4 Bytes [68, 03, 07, 00]
.text C:\Users\85044\AppData\Local\Google\Chrome\Application\chrome.exe[2564] ntdll.dll!NtUnmapViewOfSection + B 77985E0B 1 Byte [E2]

---- Kernel IAT/EAT - GMER 1.0.15 ----

IAT \SystemRoot\system32\DRIVERS\pci.sys[ntoskrnl.exe!IoDetachDevice] [8C236DDC] \SystemRoot\System32\Drivers\spha.sys
IAT \SystemRoot\system32\DRIVERS\pci.sys[ntoskrnl.exe!IoAttachDeviceToDeviceStack] [8C236E30] \SystemRoot\System32\Drivers\spha.sys
IAT \SystemRoot\system32\DRIVERS\atapi.sys[ataport.SYS!AtaPortReadPortUchar] [8C20C042] \SystemRoot\System32\Drivers\spha.sys
IAT \SystemRoot\system32\DRIVERS\atapi.sys[ataport.SYS!AtaPortWritePortUchar] [8C20C6D6] \SystemRoot\System32\Drivers\spha.sys
IAT \SystemRoot\system32\DRIVERS\atapi.sys[ataport.SYS!AtaPortWritePortBufferUshort] [8C20C800] \SystemRoot\System32\Drivers\spha.sys
IAT \SystemRoot\system32\DRIVERS\atapi.sys[ataport.SYS!AtaPortReadPortBufferUshort] [8C20C13E] \SystemRoot\System32\Drivers\spha.sys

---- Devices - GMER 1.0.15 ----

Device \FileSystem\Ntfs \Ntfs 85A771F8

AttachedDevice \Driver\kbdclass \Device\KeyboardClass0 Wdf01000.sys (Kernel Mode Driver Framework Runtime/Microsoft Corporation)
AttachedDevice \Driver\kbdclass \Device\KeyboardClass1 Wdf01000.sys (Kernel Mode Driver Framework Runtime/Microsoft Corporation)

Device \Driver\volmgr \Device\VolMgrControl 85A721F8
Device \Driver\usbehci \Device\USBPDO-0 86FFB1F8
Device \Driver\usbehci \Device\USBPDO-1 86FFB1F8

AttachedDevice \Driver\tdx \Device\Tcp kl1.sys (Kaspersky Unified Driver/Kaspersky Lab)

Device \Driver\volmgr \Device\HarddiskVolume1 85A721F8

AttachedDevice \Driver\volmgr \Device\HarddiskVolume1 fvevol.sys (BitLocker Drive Encryption Driver/Microsoft Corporation)

Device \Driver\PCI_PNP0685 \Device\00000071 spha.sys
Device \Driver\volmgr \Device\HarddiskVolume2 85A721F8

AttachedDevice \Driver\volmgr \Device\HarddiskVolume2 fvevol.sys (BitLocker Drive Encryption Driver/Microsoft Corporation)

Device \Driver\cdrom \Device\CdRom0 86DDE1F8
Device \Driver\volmgr \Device\HarddiskVolume3 85A721F8

AttachedDevice \Driver\volmgr \Device\HarddiskVolume3 fvevol.sys (BitLocker Drive Encryption Driver/Microsoft Corporation)

Device \Driver\atapi \Device\Ide\IdeDeviceP2T0L0-3 85A741F8
Device \Driver\atapi \Device\Ide\IdePort0 85A741F8
Device \Driver\atapi \Device\Ide\IdePort1 85A741F8
Device \Driver\atapi \Device\Ide\IdePort2 85A741F8
Device \Driver\atapi \Device\Ide\IdePort3 85A741F8
Device \Driver\atapi \Device\Ide\IdePort4 85A741F8
Device \Driver\atapi \Device\Ide\IdeDeviceP1T0L0-2 85A741F8
Device \Driver\msahci \Device\Ide\PciIde0Channel0 85A751F8
Device \Driver\msahci \Device\Ide\PciIde0Channel1 85A751F8
Device \Driver\msahci \Device\Ide\PciIde0Channel4 85A751F8
Device \Driver\msahci \Device\Ide\PciIde0Channel5 85A751F8
Device \Driver\NetBT \Device\NetBT_Tcpip_{5B545E49-7DEB-4014-A15B-99D3305DF2BD} 86F6D1F8
Device \Driver\volmgr \Device\HarddiskVolume4 85A721F8

AttachedDevice \Driver\volmgr \Device\HarddiskVolume4 fvevol.sys (BitLocker Drive Encryption Driver/Microsoft Corporation)

Device \Driver\NetBT \Device\NetBT_Tcpip_{08899624-7096-42F2-A4CB-19B87C8DCBE3} 86F6D1F8
Device \Driver\NetBT \Device\NetBt_Wins_Export 86F6D1F8
Device \Driver\ACPI_HAL \Device\0000005b halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation)
Device \Driver\NetBT \Device\NetBT_Tcpip_{27F197DE-2AB2-4F3C-9402-9D2F84872AFB} 86F6D1F8

AttachedDevice \Driver\tdx \Device\Udp kl1.sys (Kaspersky Unified Driver/Kaspersky Lab)
AttachedDevice \Driver\tdx \Device\RawIp kl1.sys (Kaspersky Unified Driver/Kaspersky Lab)

Device \Driver\BTHUSB \Device\00000098 bthport.sys (Bluetooth Bus Driver/Microsoft Corporation)
Device \Driver\usbehci \Device\USBFDO-0 86FFB1F8
Device \Driver\usbehci \Device\USBFDO-1 86FFB1F8
Device \Driver\NetBT \Device\NetBT_Tcpip_{CEE575FA-6030-4767-81DB-88B2B76172C5} 86F6D1F8
Device \Driver\BTHUSB \Device\0000009a bthport.sys (Bluetooth Bus Driver/Microsoft Corporation)
---- Processes - GMER 1.0.15 ----

Library C:\ProgramData\Kaspersky (*** hidden *** ) @ C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe [2004] 0x07040000

---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\CurrentControlSet\services\BTHPORT\Parameters\Keys\000df07e86df
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg@s1 771343423
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg@s2 285507792
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg@h0 1
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC@p0 C:\Program Files\DAEMON Tools Pro\
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC@u0 0xA7 0x36 0x00 0x00 ...
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC@h0 0
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC@hdf12 0xB6 0x65 0x33 0xB8 ...
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001@a0 0x20 0x01 0x00 0x00 ...
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001@hdf12 0x89 0x8B 0x79 0x81 ...
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001\gdq0
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001\gdq0@hdf12 0x74 0x7D 0xA0 0x19 ...
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000002
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000002@a0 0x20 0x01 0x00 0x00 ...
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000002@hdf12 0xC2 0x87 0xF3 0xD8 ...
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000002\gdq0
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000002\gdq0@hdf12 0xF8 0x7D 0xBD 0x5D ...
Reg HKLM\SYSTEM\ControlSet002\services\BTHPORT\Parameters\Keys\000df07e86df (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC@p0 C:\Program Files\DAEMON Tools Pro\
Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC@u0 0xA7 0x36 0x00 0x00 ...
Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC@h0 0
Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC@hdf12 0xB6 0x65 0x33 0xB8 ...
Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001 (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001@a0 0x20 0x01 0x00 0x00 ...
Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001@hdf12 0x89 0x8B 0x79 0x81 ...
Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001\gdq0 (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001\gdq0@hdf12 0x74 0x7D 0xA0 0x19 ...
Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000002 (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000002@a0 0x20 0x01 0x00 0x00 ...
Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000002@hdf12 0xC2 0x87 0xF3 0xD8 ...
Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000002\gdq0 (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000002\gdq0@hdf12 0xF8 0x7D 0xBD 0x5D ...

---- EOF - GMER 1.0.15 ----





The other files have been attached smile.gif

Attached Files



#4 Elise

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Posted 05 May 2010 - 01:30 PM

Hello, the file you mentioned is known as a keylogger and has a few hidden components, so lets see if everything was indeed removed.

COMBOFIX
---------------
Please download ComboFix from one of these locations:
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe and follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#5 Tempestt

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Posted 06 May 2010 - 03:37 AM

Combofix attached.

Oddly enough, after running the program, my internet connections all died and the drivers had to be reinstalled to function. Is that supposed to happen?

Attached Files


Edited by Tempestt, 06 May 2010 - 03:38 AM.


#6 Elise

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Posted 06 May 2010 - 04:40 AM

Hi, usually Combofix shouldn't break your internet connection, but sometimes it happens (however, reinstalling the drivers isn't necessary most times, repairing the connection often does the trick).

Do you have connectivity back now?

Your log shows you are using a proxy to connect, can you confirm this?

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#7 Tempestt

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Posted 06 May 2010 - 04:46 AM

Yep I got the connection back after driver reinstalling (I attempted the diagnose and fix option, but it didn't do anything.)

I'm unsure about the proxy though, not too familiar with the PC haha. whistling.gif

#8 Elise

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Posted 06 May 2010 - 05:07 AM

Well, it seems its related to Windows Firewall Client, which is legit, so lets leave it where it is smile.gif

UPDATE JAVA
------------------
Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Look for "JDK 6 Update 20 (JDK or JRE)".
  • Click the "Download JRE" button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u20-windows-i586.exe to install the newest version.
  • If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
-- Starting with Java 6u10, the uninstaller incorporated in each new release uses Enhanced Auto update to automatically remove the previous version when updating to a later update release. It will not remove older versions, so they will need to be removed manually.
-- Java is updated frequently. If you want to be automatically notified of future updates, just turn on the Java Automatic Update feature and you will not have to remember to update when Java releases a new version.


Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click Ok and reboot your computer.


MALWAREBYTES ANTIMALWARE
-------------------------------------------
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


regards, Elise


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#9 Tempestt

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Posted 06 May 2010 - 07:19 AM

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4071

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

5/6/2010 8:17:34 PM
mbam-log-2010-05-06 (20-17-34).txt

Scan type: Full scan (C:\|D:\|E:\|)
Objects scanned: 261510
Time elapsed: 1 hour(s), 12 minute(s), 26 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PremierOpinion (Adware.PremierOpinion) -> Quarantined and deleted successfully.

Files Infected:
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PremierOpinion\About PremierOpinion.lnk (Adware.PremierOpinion) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PremierOpinion\Privacy Policy and User License Agreement.lnk (Adware.PremierOpinion) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PremierOpinion\Support.lnk (Adware.PremierOpinion) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PremierOpinion\Uninstall Instructions.lnk (Adware.PremierOpinion) -> Quarantined and deleted successfully.
C:\END (Trojan.FakeAlert) -> Quarantined and deleted successfully.
Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4071

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

5/6/2010 8:17:34 PM
mbam-log-2010-05-06 (20-17-34).txt

Scan type: Full scan (C:\|D:\|E:\|)
Objects scanned: 261510
Time elapsed: 1 hour(s), 12 minute(s), 26 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PremierOpinion (Adware.PremierOpinion) -> Quarantined and deleted successfully.

Files Infected:
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PremierOpinion\About PremierOpinion.lnk (Adware.PremierOpinion) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PremierOpinion\Privacy Policy and User License Agreement.lnk (Adware.PremierOpinion) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PremierOpinion\Support.lnk (Adware.PremierOpinion) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PremierOpinion\Uninstall Instructions.lnk (Adware.PremierOpinion) -> Quarantined and deleted successfully.
C:\END (Trojan.FakeAlert) -> Quarantined and deleted successfully.





Looking smoother so far, thank you Elise thumbup2.gif

Kaspersky's "Virus" count has still gone up, reckon it is a cause for worry or (i'm thinking it might be) false readings? huh.gif

#10 Elise

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Posted 06 May 2010 - 08:18 AM

Could you please run a full Kaspersky scan, so we can see what is detected? Please post me the results smile.gif

regards, Elise


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#11 Tempestt

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Posted 06 May 2010 - 09:19 AM

Tried to narrow Kaspersky's reporting down to "just today" but I think it saved all of it hence the massive size whistling.gif

*I cut off the "Last Week" section (was like 400k size)

I see Kaspersky has been cross checking with S.Endpoint's quarantine list, but some of the processes I'm not sure what's going on there. blink.gif

Attached Files



#12 Elise

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Posted 06 May 2010 - 11:21 AM

Good example of why you shouldn't have two antivirus programs installed laugh.gif

I do not recommend that you have more than one anti virus product installed and running on your computer at a time. The reason for this is that if both products have their automatic (Real-Time) protection switched on, then those products which do not encrypt the virus strings within them can cause other anti virus products to cause "false alarms". It can also lead to a clash as both products fight for access to files which are opened again this is the resident/automatic protection. In general terms, the two programs may conflict and cause:
  • False Alarms: When the anti virus software tells you that your PC has a virus when it actually doesn't.
  • System Performance Problems: Your system may lock up due to both products attempting to access the same file at the same time.
Therefore please go to add/remove in the control panel and remove either Symantec endpoint or Kaspersky. Since both are paid products, I strongly recommend you keep Kaspersky, since its a better application.

regards, Elise


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#13 Tempestt

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Posted 06 May 2010 - 11:49 AM

Hmm yeah I wholly agree Elise haha it is indeed a good example.

Thank you very much once again Elise! thumbup.gif You've saved my computer and hours of aggravation on my end :D

(Side-note: Though, my school currently requires that I have Symantec as I've been given a notice that I'm not allowed to uninstall it. However, I'm a bit wary at the moment about Endpoint, since the root problem (the malware) is a result of Endpoint's lack of protection (in fact SEP's deleted all my useful files and gave the ok for all those corrupt ones). The network "technicians" are so adamant about keeping SEP that they also refused to allow protection to be even temporarily paused. Is there any way I can keep my Kaspersky up and running but bypass the SEP? Or any possible workarounds?)

#14 Elise

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Posted 06 May 2010 - 12:49 PM

If this laptop is your property, it seems ridiculous they require SEP to stay on if you have a perfectly good alternative. If the laptop is school property, I fear there is nothing you can do except uninstalling Kaspersky.

ALL CLEAN
--------------
Your machine appears to be clean, please take the time to read below on how to secure the machine and take the necessary steps to keep it clean smile.gif

Please do the following to remove the remaining programs from your PC:
  • Delete the tools used during the disinfection:
    • Click start > run and type combofix /uninstall, press enter. This will remove Combofix from your computer.
    • Delete DDS, GMER (this is a random named file) and OTL.
Please read these advices, in order to prevent reinfecting your PC:
  1. Install and update the following programs regularly:
    • an outbound firewall
      A comprehensive tutorial and a list of possible firewalls can be found here.
    • an AntiVirus Software
      It is imperative that you update your AntiVirus Software on regular basis.If you do not update your AntiVirus Software then it will not be able to catch the latest threats.
    • an Anti-Spyware program
      Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
      SUPERAntiSpyware is another good scanner with high detection and removal rates.
      Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
    • Spyware Blaster
      A tutorial for Spywareblaster can be found here. If you wish, the commercial version provides automatic updating.
    • MVPs hosts file
      A tutorial for MVPs hosts file can be found here. If you would like automatic updates you might want to take a look at HostMan host file manager. For more information on thehosts file, and what it can do for you,please consult the Tutorial on the Hosts file
  2. Keep Windows (and your other Microsoft software) up to date!
    I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holes will allow an attacker unrestricted access to your computer.
    Therefore, please, visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!
  3. Keep your other software up to date as well
    Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on yourmachine.
  4. Stay up to date!
    The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variants every single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing sad.gif.
Some more links you might find of interest:

Please reply to this topic if you have read the above information. If your computer is working fine, this topic will be closed afterwards.

regards, Elise


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#15 Tempestt

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Posted 06 May 2010 - 06:31 PM

Post read and computer's working just fine thumbup2.gif




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