Backdoor.Tidserv!inf

My symantec protection software keeps catching this virus over and over again, but it keeps coming back. What can I do to permanently remove it?

Hello,

From what you state in your title, it appears as though you have a bad rootkit aboard which will require specialized tools to remove. Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues.

If you can produce at least some of the logs, then please create the new topic. If you cannot produce any of the logs, then post back here and we will provide you with further instructions.

Orange Blossom

Thanks. Will do.

Unfortunately, I was not able to generate logs from either program.

Hello,

What is your operating system? Please explain how it is that you cannot produce the logs? What happens when you run the programs?

~ OB

Not sure that I can explain it now, but I will try again and describe exactly what happens so that you have more to work with when helping me. Sorry I haven't been more elaborate to this point. Will post again shortly.

Okay, here goes. My OS is Windows XP. When I run the DDS file, it opens it in the Notepad and I just get junk, not the screens that are shown on the example you pointed me to. Similarly, when I run the GMER exe file, it appears to begin the scan before I even get to select/de-select the relevant radio buttons, and then the computer freezes. And there you have it. Suggestions?

Hello,

Don't worry about the GMER scan for now. Since the DDS log is providing gibberish, please download RSIT by random/random and save it to your Desktop.
Note: You will need to run this tool while connected to the Internet so it can download HijackThis if it is not located on your system. If you get a warning from your firewall or other security programs regarding Rist attempting to contact the Internet, please allow the connection.

• Close all applications and windows so that you have nothing open and are at your Desktop.
• Double-click on RSIT.exe to start the program.
  
• Click Continue after reading the disclaimer screen.
• Leave the drop down box set to default: "List/folders created or modified in the last 1 month (30 days).
• When the scan is complete, a text file named log.txt will automatically open in Notepad.
• Please start a new topic and post your log in the HijackThis Logs and Malware Removal forum, NOT here.
• Be sure to mention that you tried to follow the Prep Guide but were unable to get DDS or GMER to run and explain what happened when you tried to run them.

If RSIT did not work, then reply back here.

Orange Blossom

Hello,

Oh, good. I see you were able to get the RSIT log.

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/314535/backdoortidservinf/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom