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Firefox will not load


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5 replies to this topic

#1 Nyte

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Posted 30 April 2010 - 02:31 PM

I am trying to figure out how to fix my firefox. Every time I try to start it I get an error screen stating "We're Sorry

Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.

To help us diagnose and fix the problem, you can send us a crash report."

The crash report is as follows.......


Add-ons: {3f963a5b-e555-4543-90e2-c3908898db71}:8.5.0.429,firenes@facundo.zaldo:1.3,{CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA}:6.0.05,{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA}:6.0.03,{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}:6.0.07,{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}:6.0.11,{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}:6.0.17,jqs@sun.com:1.0,{20a82645-c095-46ed-80e3-08825760534b}:1.1,moveplayer@movenetworks.com:1.0.0.07103010,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.3
BuildID: 20100401080539
CrashTime: 1272655619
EMCheckCompatibility: true
Email: glenda@sleepytimequilting.com
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1272649080
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 5765
StartupTime: 1272655604
Theme: classic/1.0
Throttleable: 1
URL: http://www.mozilla.com/en-US/firefox/3.6.3/whatsnew/
Vendor: Mozilla
Version: 3.6.3

This report also contains technical information about the state of the application when it crashed.

I have run AVG scan and Spybot- search and destroy. Neither located anything.
Anyone have any ideas?

EDIT: Moved from XP to Web Browsing ~ Hamluis.

Edited by hamluis, 30 April 2010 - 03:07 PM.


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#2 computerxpds

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Posted 30 April 2010 - 02:43 PM

Edit: See Keyboardninja's post below.

Edited by computerxpds, 30 April 2010 - 02:46 PM.

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#3 keyboardNinja

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Posted 30 April 2010 - 02:44 PM

Hi there, Nyte. :flowers:

:thumbsup: to Bleeping Computer.

Note: this topic will soon be moved to the proper sub-forum.

Alright, let's see if we can get Firefox to open in Safe Mode.

Posted Image

Edited by keyboardNinja, 30 April 2010 - 02:46 PM.

PICNIC - Problem In Chair, Not In Computer

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#4 danjo-xx

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Posted 30 April 2010 - 02:44 PM

Uninstall it and download it again..worth a try.

#5 keyboardNinja

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Posted 30 April 2010 - 02:45 PM

I would reinstall Firefox.

No, if this is caused by addons, they will only be reinstalled after reinstalling Firefox (unless the Profile is deleted). :thumbsup:
PICNIC - Problem In Chair, Not In Computer

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#6 computerxpds

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Posted 30 April 2010 - 02:48 PM

Yeah I realized it after I posted it and I retracted it. :thumbsup: and edited it.
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