Posted 30 April 2010 - 12:18 PM
We have been having trouble over the last several weeks with a virus or malware. We have a Dell XPS 400 and are running Windows XP Home. We have had multiple problems with virus's on this computer and have had it in to the shop 2 times in the past 6 months at $200 a pop. Getting tired of paying that much.
Bright House instructed us to run Combo fix which we were a little scared of running, but decided to give it a try. It found the rootkit agent, and I thought got rid of it. We also have Malware, SuperAnti Spyware, and AVG. We ran all of them and Bright House put us back on line. Within 3 days they quarintined us again saying we were still infected.
I have run the combo fix and have a log. I have updated all of the programs also.
What can we do from here?
I appreciated any help.