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Internet Explorer 7 Crashes when doing "Save Picture As"


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#1 oldroadfan

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Posted 30 April 2010 - 09:34 AM

I use Internet Explorer 7 at home (along with FF and Chrome - but the wife likes IE) and I have ran across a bug that has stumped me. When I right click on an image and select "Save Picture As," IE will completely shut down. I get the Windows Explorer box asking where to save the file but before I can do anything, IE shuts down. Sometimes I will get the error box "IE needs to close" but more often than not, it just closes.

I have searched and the solution that made the most sense, "Starting IE in No-Add On Mode" did not help. Still crashed. Any ideas? I did see lots of not very helpful, non-responses like "You should use Opera or FF" or "You still use IE?" Those "answers" are just Microsoft haters.....

BTW - I did try to right click to save an MP3 file using "Save Target As" which still used Windows Explorer box but could save the file and it didn't crash, so there didn't seem to be a problem between Internet Explorer and Windows Explorer

I went to eventvwr.msc and found this. Looks like the issue might be libavcodec.dll. I renamed the two instances to libavcodec.dl_, restarted but still have the issue.


Thanks.

Dave

------------------------


Event Type: Error

Event Source: Application Error

Event Category: None

Event ID: 1000

Date: 4/29/2010

Time: 9:52:03 PM

User: N/A

Computer: <name removed>

Description:

Faulting application iexplore.exe, version 7.0.6000.17023, faulting module

libavcodec.dll, version 0.0.0.0, fault address 0x001aa423.

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 41 70 70 6c 69 63 61 74 Applicat

0008: 69 6f 6e 20 46 61 69 6c ion Fail

0010: 75 72 65 20 20 69 65 78 ure iex

0018: 70 6c 6f 72 65 2e 65 78 plore.ex

0020: 65 20 37 2e 30 2e 36 30 e 7.0.60

0028: 30 30 2e 31 37 30 32 33 00.17023

0030: 20 69 6e 20 6c 69 62 61 in liba

0038: 76 63 6f 64 65 63 2e 64 vcodec.d

0040: 6c 6c 20 30 2e 30 2e 30 ll 0.0.0

0048: 2e 30 20 61 74 20 6f 66 .0 at of

0050: 66 73 65 74 20 30 30 31 fset 001

0058: 61 61 34 32 33 0d 0a aa423..

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#2 keyboardNinja

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Posted 30 April 2010 - 01:11 PM

:thumbsup: to Bleeping Computer, oldroadfan.

Well, I also agree that Firefox is a MUCH better browser than IE, but I will try to help you solve this problem, nonetheless. :flowers:

Have you tried resetting IE? How to reset Internet Explorer settings

What operating system is this? XP, Vista, etc...
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#3 oldroadfan

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Posted 30 April 2010 - 01:20 PM

:flowers: to Bleeping Computer, oldroadfan.

Well, I also agree that Firefox is a MUCH better browser than IE, but I will try to help you solve this problem, nonetheless. :inlove:

Have you tried resetting IE? How to reset Internet Explorer settings

What operating system is this? XP, Vista, etc...


That would have been nice. I thought that I added that. Sorry. :trumpet:

XP MCE SP 2.

Now FF has its own issues for me. :thumbsup: 1) It always asks / reminds me that it's not the default browser and 2) it always lets me know that it's been updated. That is a question for another thread but on one of the Mozilla help websites there are like 6 or 7 possible causes. The fixes looked daunting too.

Thanks again and thanks for the Welcome!

Edited by oldroadfan, 30 April 2010 - 01:23 PM.


#4 keyboardNinja

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Posted 30 April 2010 - 01:53 PM

You should update XP to SP3.

Support is ending for some versions of Windows

For Firefox: Tools > Options > Advanced > System Defaults > Uncheck the following box and click OK:

Posted Image

As for updating....which version are you currently running? It should be 3.6.3 as of today. It should not update every time you open it. If 3.6.3 is not the current version you are running, go ahead and run an update check. Updating Firefox
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#5 oldroadfan

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Posted 30 April 2010 - 03:28 PM

Thanks KN - I tried upgrading to SP3 twice and it wouldn't restart after the first attempt (had to do a restore) and the second time the install froze and i had to back out. So needless to say, I'm scared.

I have that FF box unchecked to check for updates. I am at 5.9.sonething but it has done both behaviors regardless of versions.

About the IE issue, someone mentioned uninstalling ffdshow and or ffmpeg.

#6 keyboardNinja

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Posted 30 April 2010 - 10:20 PM

I see....well, you aren't the first to have hesitation to install SP3. Some people have problems. I recommend making a new topic in the Windows XP sub-forum to get that fixed.

Go ahead and update Firefox to the latest version.

I have no idea what either of those things are....

Okay, Wikipedia says this:

ffdshow is a media decoder and encoder mainly used for the fast and high-quality decoding of video in the MPEG-4 ASP (e.g. encoded with DivX, Xvid or FFmpeg MPEG-4) and AVC (H.264) formats, but supporting numerous other video and audio formats as well. It is free software released under the GPL license, runs on Windows and is implemented as a DirectShow and VFW decoding filter.


You can try uninstalling them. I don't have extensive knowledge of that kind of stuff in IE, so I don't know if removing it will help or not. I'm more experienced with Firefox.
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#7 oldroadfan

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Posted 03 May 2010 - 08:27 AM

SOLVED. I deleted FFDshow (libavcodec.dll is used by it), restarted and now it is fine. Thanks.

Edited by oldroadfan, 03 May 2010 - 08:39 AM.


#8 keyboardNinja

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Posted 03 May 2010 - 10:21 AM

Awesome. :thumbsup:

And you're welcome. :flowers:

Edited by keyboardNinja, 03 May 2010 - 10:22 AM.

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