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safe mode question


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5 replies to this topic

#1 slykitten

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Posted 26 September 2005 - 10:18 PM

I have received a virus and am trying to wipe out all the files related to it. My virus scan hasn't been able to detect them, so I would like to use the "Autoruns" program to see what is starting up that shouldn't.
The instructions say i should go into Safe Mode before running Autoruns, so the virus can't reinstall itself after i delete it, but when i went into Safe Mode, I could not open the program or get on the internet for further instructions.

My question is, do I really need to be in Safe mode to find and eradicate this problem? And if so, how do I do it?

Thank you so much

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#2 Kaptain

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Posted 26 September 2005 - 11:47 PM

You can see and disable services and programs that run on start-up by pressing "Start" > "Run" and typing "msconfig". Be careful not to uncheck services that are needed for windows to start up, otherwise you might run into more problems.

good luck

#3 jgweed

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Posted 26 September 2005 - 11:55 PM

If you have a virus, and your AV cannot detect it, then how do you know you have a virus?

You can use the BC startup database to check programs before deleting.

Regards,
John
Whereof one cannot speak, thereof one should be silent.

#4 hamluis

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Posted 27 September 2005 - 05:09 PM

Autoruns has nothing to do with running in Safe Mode. It is a program designed to show you everything that starts at boot, regardless of location. You can then disable or delete any items you do not want running.

What instructions were you looking at?

Louis

#5 dc3

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Posted 27 September 2005 - 10:17 PM

What is your AV, and did you run any other scans like Spyware S&D, AdAware, Ewido suite?

Edited by dc3, 27 September 2005 - 10:18 PM.

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#6 slykitten

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Posted 27 September 2005 - 11:29 PM

Hey guys, I figured it out! I was using the bleeping computer instructions to remove trojans etc, and i didn't see that i needed to extract Autoruns to C:/Autoruns, so when i tried to access it from safe mode, it wasn't in a place i could reach. I needed to delete the files while in Safe Mode so they could not notice they were being deleted and hide themselves somewhere else.
Thanks guys!




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