Please do not start new threads or duplicate topics
as this causes confusion and makes it more difficult to get the help you need to resolve your issues. Further, it necessitates staff spending time with housecleaning to remove those duplicate postings (5 in your case)...time which could have been provided to others needing assistance.
DDS/HijackThis logs are not
permitted in this forum. Instead they need to be posted in the Virus, Trojan, Spyware, and Malware Removal Logs forum
. However, you did not follow the required instructions and did not include a complete log
so your topic was edited to remove it.
Please read the pinned topic titled "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help
". If you cannot complete a step, then skip it and continue with the next. In Step 7
there are instructions for downloading and running DDS
which will create a Pseudo HJT Report
as part of its log.
Start a new topic and post your DDS log along with the Win32kDiag.txt and Log.txt
reports in the Virus, Trojan, Spyware, and Malware Removal Logs forum
, NOT here
, for assistance by the Malware Response Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If DDS will not run
, then just post the results of the Win32kDiag.txt and Log.txt
. Be sure to include a note that you tried to follow the Prep Guide but were unable
to get DDS to run.Please be patient. It may take a while to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.