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Computer refusing to work


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#1 paton

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Posted 29 April 2010 - 06:36 AM

Hi,

My friend came to me with an issue of her computer not working. So I got her to run an anti-virus scan and a scan using Malwarebytes' Anti-Malware. After the MBAM scan her computer now refuses to work completely. Anytime she tries to open a program, the prompt asking what to open it with comes up and only gives her the option of Internet Explorer and when she clicks run, the prompt asking for permission comes up and then it refuses to open.

Can anyone help?

Thanks

Edited by elise025, 30 April 2010 - 05:37 AM.
Moved from Vista forum to Am I Infected ~ Elise


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#2 Elise

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Posted 30 April 2010 - 05:41 AM

Hello, please download this file <-- right click on the file and select "save target as..."

Save the file to your desktop and doubleclick on it to run it. If asked to merge the information with the registry, click Yes/OK.
You will receive a message the information was succesfully merged.

Let me know if things run normally afterwards.

regards, Elise


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