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ntkrnlpa.exe BSOD / rkill finds wbem\wmiadap.exe Issue


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#1 bobgilbert

bobgilbert

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Posted 28 April 2010 - 05:04 PM

I am helping a friend with her PC and it seems to be in really bad shape. I have been able to make SOME progress but I am afraid it has gone beyond my expertise.

When I first got to her machine, it would blue screen and continually reboot. I ran Malwarebytes and it removed 151 entries of malware, trojans, etc. Over the last couple days I have run several combinations of rkill, ComboFix, Malwarebytes, Spybot, tried Windows Update (It won't run - I tried to update to SP2 for Vista manually but failed), run ESET online scanner, etc etc etc

At this point, I still get random BSOD (Most of them seem to be associated with ntkrnlpa.exe), rkill still finds a problem with \wbem\wmiadap.exe when in "Regular" Mode (Not Safe Mode), and programs such as Malwarebytes seem to have difficulty running in regular mode....I can post minidumps from BlueScreenView if requested.

If I left anything out, I apologize in advance. I have been trying to fight this machine for a coupple days and my brain hurts.

I ran Defogger, and here is the DDS log requested in the "Preperation Guide" (I had to run it in Safe Mode because a regular boot is essentially useless)


Thanks for your help, this board has saved me NUMEROUS times in the past! (By reading through other people's issues)

DDS LOG


DDS (Ver_10-03-17.01) - NTFSx86 NETWORK
Run by Hope at 16:37:31.12 on Wed 04/28/2010
Internet Explorer: 8.0.6001.18904
Microsoft® Windows Vista™ Ultimate 6.0.6001.1.1252.1.1033.18.1021.595 [GMT -5:00]

SP: Spybot - Search and Destroy *disabled* (Outdated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Citrix\ICA Client\ssonsvr.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0\bin\ssv.dll
TB: {8EAB99C9-F9EC-4b64-A4BA-D9BCAE8779C2} - No File
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
uRun: [Weather] c:\program files\aws\weatherbug\Weather.exe 1
mRun: [LogMeIn GUI] "c:\program files\logmein\x86\LogMeInSystray.exe"
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0\bin\npjpi160.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab
DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} - hxxp://download.bitdefender.com/resources/scanner/sources/en/scan8/oscan8.cab
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
STS: Windows DreamScene: {e31004d1-a431-41b8-826f-e902f9d95c81} - %SystemRoot%\System32\DreamScene.dll
mASetup: {7070D8E0-650A-46b3-B03C-9497582E6A74} - %SystemRoot%\system32\soundschemes.exe /AddRegistration

============= SERVICES / DRIVERS ===============

R3 IntelDH;IntelDH Driver;c:\windows\system32\drivers\IntelDH.sys [2007-3-2 5504]
S2 DQLWinService;DQLWinService;c:\program files\common files\intel\inteldh\nms\adpplugins\DQLWinService.exe [2006-10-29 208896]
S2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\logmein\x86\rainfo.sys [2008-7-24 12856]
S2 LMIRfsDriver;LogMeIn Remote File System Driver;c:\windows\system32\drivers\LMIRfsDriver.sys [2009-6-8 47640]
S2 MCLServiceATL;Intel® Application Tracker;c:\program files\intel\inteldh\intel media server\shells\MCLServiceATL.exe [2006-11-18 174552]
S2 nmsgopro;GoProto Protocol Driver for NMS;c:\windows\system32\drivers\nmsgopro.sys [2006-9-27 28672]
S2 nmsunidr;UniDriver for NMS;c:\windows\system32\drivers\nmsunidr.sys [2006-10-19 7424]
S2 SBSDWSCService;SBSD Security Center Service;c:\program files\spybot - search & destroy\SDWinSec.exe [2008-6-14 1153368]
S3 DellBIOS;DellBIOS;c:\users\hope.key\appdata\local\temp\DellBIOS.Sys [2010-4-28 5120]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2010-4-28 38224]

=============== Created Last 30 ================

2010-04-28 20:52:52 761920 ----a-w- c:\windows\system32\PerfStringBackup.TMP
2010-04-28 18:58:59 0 d-----w- c:\program files\ESET
2010-04-28 18:49:01 0 d-----w- c:\program files\common files\Wise Installation Wizard
2010-04-28 18:44:48 0 d-sha-r- C:\autorun.inf
2010-04-28 18:41:26 1904 ------w- c:\windows\system32\SetupBD.din
2010-04-28 18:41:18 61304 ----a-w- c:\windows\system32\NicInstE.dll
2010-04-28 18:41:18 28536 ----a-w- c:\windows\system32\NicCo.dll
2010-04-28 18:41:18 2660 ----a-w- c:\windows\system32\e1e6032.din
2010-04-28 18:41:18 260968 ----a-w- c:\windows\system32\e1000msg.dll
2010-04-28 18:41:18 214912 ----a-w- c:\windows\system32\drivers\e1e6032.sys
2010-04-28 18:41:18 154496 ----a-w- c:\windows\system32\Prounstl.exe
2010-04-28 18:40:09 0 ----a-w- c:\users\hope.key\defogger_reenable
2010-04-28 16:45:58 0 d-----w- c:\windows\system32\SPReview
2010-04-28 16:39:31 0 d-----w- c:\program files\NirSoft
2010-04-28 15:36:35 0 ---ha-w- c:\windows\system32\drivers\Msft_User_WpdFs_01_00_00.Wdf
2010-04-28 14:36:08 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-04-28 14:36:06 20824 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-04-28 14:36:06 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-04-28 14:19:12 0 d-sh--w- C:\$RECYCLE.BIN
2010-04-28 14:07:45 0 d-----w- C:\ComboFix
2010-04-28 12:57:42 98816 ----a-w- c:\windows\sed.exe
2010-04-28 12:57:42 77312 ----a-w- c:\windows\MBR.exe
2010-04-28 12:57:42 256512 ----a-w- c:\windows\PEV.exe
2010-04-28 12:57:42 161792 ----a-w- c:\windows\SWREG.exe
2010-04-28 11:48:40 201662921 ----a-w- c:\windows\MEMORY.DMP
2010-04-27 21:52:53 0 d-----w- C:\found.001
2010-04-27 13:51:10 0 d-----w- c:\programdata\Office Genuine Advantage
2010-04-27 13:44:13 0 d-----w- C:\found.000
2010-04-26 21:36:30 0 d-----w- c:\program files\Sophos
2010-04-26 21:34:54 0 d-----w- c:\program files\Microsoft Security Essentials
2010-04-26 16:30:43 0 d-s---w- c:\windows\system32\%systemroot%
2010-04-14 23:58:37 78848 ----a-w- c:\windows\system32\drivers\mrxsmb20.sys
2010-04-14 23:58:37 212992 ----a-w- c:\windows\system32\drivers\mrxsmb10.sys
2010-04-14 23:58:37 105984 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2010-04-14 23:58:35 3598216 ----a-w- c:\windows\system32\ntkrnlpa.exe
2010-04-14 23:58:34 3545992 ----a-w- c:\windows\system32\ntoskrnl.exe
2010-04-14 23:58:33 420352 ----a-w- c:\windows\system32\vbscript.dll
2010-04-14 23:58:29 62464 ----a-w- c:\windows\system32\l3codeca.acm
2010-04-14 23:58:28 898952 ----a-w- c:\windows\system32\drivers\tcpip.sys
2010-04-14 23:58:28 25088 ----a-w- c:\windows\system32\drivers\tunnel.sys
2010-04-14 23:58:28 190464 ----a-w- c:\windows\system32\iphlpsvc.dll
2010-04-14 02:11:49 171520 ----a-w- c:\windows\system32\wintrust.dll
2010-04-14 02:11:48 98304 ----a-w- c:\windows\system32\cabview.dll
2010-04-05 13:17:02 0 d-----w- c:\programdata\Windows Genuine Advantage

==================== Find3M ====================

2010-04-28 18:41:47 51200 ----a-w- c:\windows\inf\infpub.dat
2010-04-28 18:41:47 143360 ----a-w- c:\windows\inf\infstrng.dat
2010-04-28 18:41:24 143360 ----a-w- c:\windows\inf\infstor.dat
2010-04-28 17:34:25 30808 ----a-w- c:\windows\fonts\GlobalUserInterface.CompositeFont
2010-04-28 16:47:28 665600 ----a-w- c:\windows\inf\drvindex.dat
2010-02-24 15:16:06 181632 ------w- c:\windows\system32\MpSigStub.exe
2010-02-23 06:39:13 916480 ----a-w- c:\windows\system32\wininet.dll
2010-02-23 06:33:45 71680 ----a-w- c:\windows\system32\iesetup.dll
2010-02-23 06:33:45 109056 ----a-w- c:\windows\system32\iesysprep.dll
2010-02-23 04:55:36 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2010-02-20 23:39:35 24064 ----a-w- c:\windows\system32\nshhttp.dll
2010-02-20 23:37:20 31232 ----a-w- c:\windows\system32\httpapi.dll
2008-06-15 02:54:30 174 --sha-w- c:\program files\desktop.ini
2006-11-02 12:40:37 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:40:37 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:40:37 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:40:37 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2007-03-02 15:26:02 8192 --sha-w- c:\windows\users\default\NTUSER.DAT

============= FINISH: 16:41:52.84 ===============



THANKS!!

I had to remove a couple reference to doc and xls files that contained medical patient names from the DDS Log becuse it could cause a HIPPA issue for my firend.

Also, I added the Ark.txt file from GMER

Merged posts. ~ OB

Attached Files


Edited by Orange Blossom, 28 April 2010 - 08:34 PM.


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#2 Elise

Elise

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Posted 03 May 2010 - 10:25 AM

Hello ,
And welcome.gif to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • GMER log

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Elise

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Posted 12 May 2010 - 09:43 AM

Due to lack of feedback, this topic will now be closed.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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