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Sunbelt Firewall seems to be connected to BSOD


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8 replies to this topic

#1 Nathan2508

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Posted 28 April 2010 - 01:41 PM

I'm getting a BSOD every few hours and it shows an error related to sbhips.sys which is located in C:\Windows\System32\drivers. sbhips.sys was created by Sunbelt and I am using their free firewall. Any help with this would be appreciated.

Edited by Nathan2508, 28 April 2010 - 01:43 PM.



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#2 computerxpds

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Posted 28 April 2010 - 02:18 PM

Well the only suggestion I can offer you is get a new firewall because that one does not like your computer and is most likely conflicting with another program.

But if you could run this just to be sure:

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.


Edited by computerxpds, 28 April 2010 - 02:18 PM.

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#3 cryptodan

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Posted 28 April 2010 - 02:30 PM

I would try scanning for malware using http://www.malwarebytes.org/mbam.php and http://www.superantispyware.com and post the results. You maybe infected with something that is causing your firewall to be shutdown with this BSOD.

You could also try repairing Sunbelt Firewall.

#4 Nathan2508

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Posted 28 April 2010 - 03:05 PM

BlueScreenView file:


==================================================
Dump File : Mini042810-02.dmp
Crash Time : 4/28/2010 3:54:31 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8facabb1
Parameter 3 : 0xccf9cb88
Parameter 4 : 0x00000000
Caused By Driver : sbhips.sys
Caused By Address : sbhips.sys+1bb1
File Description : Sunbelt Personal Firewall Host Intrusion Prevention Driver
Product Name : Sunbelt Personal Firewall
Company : Sunbelt Software, Inc.
File Version : 4.6.1827.0
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini042810-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini042810-01.dmp
Crash Time : 4/28/2010 2:27:59 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8feb8bb1
Parameter 3 : 0xbefc2b88
Parameter 4 : 0x00000000
Caused By Driver : sbhips.sys
Caused By Address : sbhips.sys+1bb1
File Description : Sunbelt Personal Firewall Host Intrusion Prevention Driver
Product Name : Sunbelt Personal Firewall
Company : Sunbelt Software, Inc.
File Version : 4.6.1827.0
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini042810-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini042710-01.dmp
Crash Time : 4/27/2010 12:23:55 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8fac0bb1
Parameter 3 : 0xd132bb88
Parameter 4 : 0x00000000
Caused By Driver : sbhips.sys
Caused By Address : sbhips.sys+1bb1
File Description : Sunbelt Personal Firewall Host Intrusion Prevention Driver
Product Name : Sunbelt Personal Firewall
Company : Sunbelt Software, Inc.
File Version : 4.6.1827.0
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini042710-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini042610-02.dmp
Crash Time : 4/26/2010 5:31:23 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8fabdbb1
Parameter 3 : 0x8e56ab88
Parameter 4 : 0x00000000
Caused By Driver : sbhips.sys
Caused By Address : sbhips.sys+1bb1
File Description : Sunbelt Personal Firewall Host Intrusion Prevention Driver
Product Name : Sunbelt Personal Firewall
Company : Sunbelt Software, Inc.
File Version : 4.6.1827.0
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini042610-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini042610-01.dmp
Crash Time : 4/26/2010 12:09:55 PM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 0x00000020
Parameter 2 : 0x8fecc184
Parameter 3 : 0x8feccc9c
Parameter 4 : 0x09630ce0
Caused By Driver : sbhips.sys
Caused By Address : sbhips.sys+d184
File Description : Sunbelt Personal Firewall Host Intrusion Prevention Driver
Product Name : Sunbelt Personal Firewall
Company : Sunbelt Software, Inc.
File Version : 4.6.1827.0
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini042610-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini042510-01.dmp
Crash Time : 4/25/2010 10:19:24 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x900b9bb1
Parameter 3 : 0xbfdcbb88
Parameter 4 : 0x00000000
Caused By Driver : sbhips.sys
Caused By Address : sbhips.sys+1bb1
File Description : Sunbelt Personal Firewall Host Intrusion Prevention Driver
Product Name : Sunbelt Personal Firewall
Company : Sunbelt Software, Inc.
File Version : 4.6.1827.0
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini042510-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini042410-02.dmp
Crash Time : 4/24/2010 12:56:42 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x900b4963
Parameter 3 : 0xcd8fcb6c
Parameter 4 : 0x00000000
Caused By Driver : sbhips.sys
Caused By Address : sbhips.sys+1963
File Description : Sunbelt Personal Firewall Host Intrusion Prevention Driver
Product Name : Sunbelt Personal Firewall
Company : Sunbelt Software, Inc.
File Version : 4.6.1827.0
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini042410-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini042410-01.dmp
Crash Time : 4/24/2010 12:18:28 AM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 0x00000020
Parameter 2 : 0x8fcf5184
Parameter 3 : 0x8fcf588c
Parameter 4 : 0x08e149a0
Caused By Driver : sbhips.sys
Caused By Address : sbhips.sys+d184
File Description : Sunbelt Personal Firewall Host Intrusion Prevention Driver
Product Name : Sunbelt Personal Firewall
Company : Sunbelt Software, Inc.
File Version : 4.6.1827.0
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini042410-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini042310-02.dmp
Crash Time : 4/23/2010 4:48:02 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8febba56
Parameter 3 : 0xe60fdbb4
Parameter 4 : 0x00000000
Caused By Driver : sbhips.sys
Caused By Address : sbhips.sys+1a56
File Description : Sunbelt Personal Firewall Host Intrusion Prevention Driver
Product Name : Sunbelt Personal Firewall
Company : Sunbelt Software, Inc.
File Version : 4.6.1827.0
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini042310-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini042310-01.dmp
Crash Time : 4/23/2010 1:59:40 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x904bcbb1
Parameter 3 : 0xae369b88
Parameter 4 : 0x00000000
Caused By Driver : sbhips.sys
Caused By Address : sbhips.sys+1bb1
File Description : Sunbelt Personal Firewall Host Intrusion Prevention Driver
Product Name : Sunbelt Personal Firewall
Company : Sunbelt Software, Inc.
File Version : 4.6.1827.0
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini042310-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini042210-01.dmp
Crash Time : 4/22/2010 7:35:18 PM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 0x00000020
Parameter 2 : 0x902cc184
Parameter 3 : 0x902ccf6c
Parameter 4 : 0x09bd5a80
Caused By Driver : sbhips.sys
Caused By Address : sbhips.sys+d184
File Description : Sunbelt Personal Firewall Host Intrusion Prevention Driver
Product Name : Sunbelt Personal Firewall
Company : Sunbelt Software, Inc.
File Version : 4.6.1827.0
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini042210-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini042110-01.dmp
Crash Time : 4/21/2010 11:55:44 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : 0x8f8cd15c
Parameter 2 : 0x00000000
Parameter 3 : 0x82109429
Parameter 4 : 0x00000000
Caused By Driver : sbhips.sys
Caused By Address : sbhips.sys+e15c
File Description : Sunbelt Personal Firewall Host Intrusion Prevention Driver
Product Name : Sunbelt Personal Firewall
Company : Sunbelt Software, Inc.
File Version : 4.6.1827.0
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini042110-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini040610-01.dmp
Crash Time : 4/6/2010 12:22:18 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8f6bfbb1
Parameter 3 : 0x8eb45b88
Parameter 4 : 0x00000000
Caused By Driver : sbhips.sys
Caused By Address : sbhips.sys+1bb1
File Description : Sunbelt Personal Firewall Host Intrusion Prevention Driver
Product Name : Sunbelt Personal Firewall
Company : Sunbelt Software, Inc.
File Version : 4.6.1827.0
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini040610-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini070809-01.dmp
Crash Time : 7/8/2009 9:57:21 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x00000008
Parameter 2 : 0x803d3130
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+5b579
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18427 (vistasp1_gdr.100218-0019)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini070809-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini062909-01.dmp
Crash Time : 6/29/2009 10:58:57 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x00000008
Parameter 2 : 0x803d3130
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+1e0e14
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18427 (vistasp1_gdr.100218-0019)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini062909-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini062509-01.dmp
Crash Time : 6/25/2009 3:41:23 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : 0xc58b4024
Parameter 2 : 0x00000000
Parameter 3 : 0x8f1983cd
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+a50f5
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18427 (vistasp1_gdr.100218-0019)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini062509-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini062409-01.dmp
Crash Time : 6/24/2009 8:13:02 AM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : 0xc79a2024
Parameter 2 : 0x00000000
Parameter 3 : 0x8f3a03cd
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+a50f5
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18427 (vistasp1_gdr.100218-0019)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini062409-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini062109-01.dmp
Crash Time : 6/21/2009 11:54:09 AM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x00000008
Parameter 2 : 0x803d3130
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : fltmgr.sys
Caused By Address : fltmgr.sys+288b
File Description : Microsoft Filesystem Filter Manager
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6000.16386 (vista_rtm.061101-2205)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini062109-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini061609-02.dmp
Crash Time : 6/16/2009 8:43:19 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x00000008
Parameter 2 : 0x80154000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+5ab3a
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18427 (vistasp1_gdr.100218-0019)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini061609-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini061609-01.dmp
Crash Time : 6/16/2009 8:28:50 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x00000008
Parameter 2 : 0x803d3130
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+85f5d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18427 (vistasp1_gdr.100218-0019)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini061609-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini010809-01.dmp
Crash Time : 1/8/2009 2:23:12 PM
Bug Check String :
Bug Check Code : 0x00008086
Parameter 1 : 0x00000000
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : iastor.sys
Caused By Address : iastor.sys+39af5
File Description : Intel Matrix Storage Manager driver - ia32
Product Name : Intel Matrix Storage Manager driver
Company : Intel Corporation
File Version : 8.9.0.1023
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini010809-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini010109-01.dmp
Crash Time : 1/1/2009 3:20:22 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x850d31d0
Parameter 3 : 0x86ae3380
Parameter 4 : 0xd9575008
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cd0e3
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18427 (vistasp1_gdr.100218-0019)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini010109-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
==================================================


Nathan

#5 hamluis

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Posted 28 April 2010 - 03:53 PM

Probably damaged...uninstall Sunbelt, reinstall may work.

When a firewall or AV program goes awry, it's usuially because of file damage, IME.

Louis

#6 Nathan2508

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Posted 04 May 2010 - 07:40 PM

A reinstall of the firewall seemed to work for a few days and then I got the same problem again. Spybot S&D just found a trojan so I'm hoping that was the problem.


Nathan

#7 cryptodan

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Posted 04 May 2010 - 09:33 PM

Do you happen to recall the trojan name? I would recommend using http://www.malwarebytes.org/mbam.php and http://www.superantispyware.com and post the logs here to see if you are still infected.

#8 Nathan2508

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Posted 14 May 2010 - 02:02 PM

Malwarebytes found it again:


Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4100

Windows 6.0.6001 Service Pack 1
Internet Explorer 8.0.6001.18904

5/14/2010 3:00:11 PM
mbam-log-2010-05-14 (15-00-11).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 364641
Time elapsed: 1 hour(s), 25 minute(s), 20 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\dslcnnct (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Nathan

#9 cryptodan

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Posted 14 May 2010 - 02:07 PM

Based on the information that you have provided, I would highly recommend opening a thread in the Malware Removal section of the forums. They will be able to better assist you, and please follow the guide linked to you in the very top of the thread. It will help you get started. Also please do not bump your thread, and be patient as the MRT is helping other people. If they see a reply, they will assume that a team member is already helping you.




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