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Program Removal


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#1 Philip Brampton

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Posted 28 April 2010 - 07:26 AM

I am trying to remove a program on my computer(W7) without success.
I have tried all the normal ways including Revo Uninstaller but no matter what i do i am not able to remove this program(Setpoint 6)
I have read the tutorial on manual removal
What i really want to know is are the principles the same for Windows 7 as they are for XP.
Thanks and Regards

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#2 keyboardNinja

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Posted 28 April 2010 - 10:24 AM

What exactly happens when you try to uninstall it using Revo?

Whenever I have problems uninstalling something, Revo will always take care of it...
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#3 Philip Brampton

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Posted 28 April 2010 - 10:39 AM

Nothing.
It starts the uninstall but then stops and goes to registry clean,which it does OK but you are still left with the program which of course dosn't work
I have had a conversation with Logitech but they blamed it on Microsoft which is a sure sign that they don't know what the answer is.
Hence my question.
I have tried other uninstallers but they don't work either.
Thanks for your interest.

#4 keyboardNinja

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Posted 28 April 2010 - 10:49 AM

Have you done the Advanced uninstallation in Revo?

Did you delete everything that was found after the scan (including registry keys and files on the hard drive)?
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#5 Philip Brampton

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Posted 28 April 2010 - 11:46 AM

Yes i did try the advanced program and deleted everything that was visable but somehow there are still bits left probably in the registry because when i tried to install an earlier version i get a notice which tells me that a later version is already installed and can't proceed.
I only have this problem with Windows 7.On my XP computer it uninstalled like a real beauty and could install an earlier version without any problems.
Regards

#6 Broni

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Posted 28 April 2010 - 12:36 PM

Did you try install same version over the top and then uninstall it?

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#7 Philip Brampton

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Posted 28 April 2010 - 12:50 PM

Believe you me.I have tried everything which is why i want to know about the registry.
If Logitech can't give me the solution then you know it is a real problem.
There is of course a simple answer,format the hard drive and start again but this is a bit drastic.
Regards

#8 Broni

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Posted 28 April 2010 - 12:54 PM

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2
  • Double-click SystemLook.exe to run it.
  • Vista users:: Right click on SystemLook.exe, click Run As Administrator
  • Copy the content of the following box into the main textfield:
    :regfind
    setpoint
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt

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#9 Philip Brampton

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Posted 28 April 2010 - 02:15 PM

SystemLook v1.0 by jpshortstuff (11.01.10)
Log created at 20:12 on 28/04/2010 by Philip Brampton (Administrator - Elevation successful)

No Context: regfind

No Context: setpoint

-=End Of File=-

Edited by Philip Brampton, 28 April 2010 - 02:39 PM.


#10 Broni

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Posted 28 April 2010 - 02:40 PM

You did something wrong.
Make sure, you copy a whole script, including a colon ":" in front of "regfind".

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#11 Philip Brampton

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Posted 28 April 2010 - 02:42 PM

SystemLook v1.0 by jpshortstuff (11.01.10)
Log created at 20:36 on 28/04/2010 by Philip Brampton (Administrator - Elevation successful)

No Context: CODE

========== regfind ==========

Searching for "setpoint"
[HKEY_CURRENT_USER\Software\Logitech\Setpoint]
[HKEY_CURRENT_USER\Software\Logitech\SetPointProductivityUpdater]
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\SetPointCOMWMP9.DLL]
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{63A53D79-09D3-4673-90E5-75A0F270983D}]
@="SetPointCOMWMP9"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{68B482DB-D106-4B53-B613-BA8A1E6B539E}]
@="SetPointCOM Class"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{68B482DB-D106-4B53-B613-BA8A1E6B539E}]
@="SetPointCOM Class"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{68B482DB-D106-4B53-B613-BA8A1E6B539E}\InprocServer32]
@="C:\Program Files\Logitech\SetPointP\SetPointCOMWMP9.dll"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{68B482DB-D106-4B53-B613-BA8A1E6B539E}\InprocServer32]
@="C:\Program Files\Logitech\SetPointP\SetPointCOMWMP9.dll"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{68B482DB-D106-4B53-B613-BA8A1E6B539E}\ProgID]
@="SetPointCOMWMP9.SetPointCOM.1"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{68B482DB-D106-4B53-B613-BA8A1E6B539E}\SetPoint Applications]
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{68B482DB-D106-4B53-B613-BA8A1E6B539E}\SetPoint Objects]
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{68B482DB-D106-4B53-B613-BA8A1E6B539E}\VersionIndependentProgID]
@="SetPointCOMWMP9.SetPointCOM"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B9B9F083-2B04-452A-8691-83694AC1037B}\InprocServer32]
@="C:\Program Files\Logitech\SetPointP\mcplext.dll"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B9B9F083-2B04-452A-8691-83694AC1037B}\InprocServer32]
@="C:\Program Files\Logitech\SetPointP\mcplext.dll"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{DC70C4A5-2044-4c59-B806-DEFB9AE0DF7C}\InprocServer32]
@="C:\Program Files\Logitech\SetPointP\kbcplext.dll"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{DC70C4A5-2044-4c59-B806-DEFB9AE0DF7C}\InprocServer32]
@="C:\Program Files\Logitech\SetPointP\kbcplext.dll"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Component Categories\{280CCC1A-8D6D-423c-BC8B-C0AAE4B03F02}]
"409"="SetPoint Objects"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6621656F-24C3-4942-9E73-C831750FDF4F}]
@="ISetPointMediaInfo"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6622656F-24C2-4942-9E73-C831750FDF4F}]
@="ISetPointMediaPresets"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6631656F-25C2-4942-9E73-C831750FDF4F}]
@="ISetPointApp"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6731656F-24C2-4942-9E73-C831750FDF4F}]
@="ISetPointMediaLibrary"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6753913F-24C2-4942-9E73-C831750FDF4F}]
@="ISetPointMediaScan"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6758353F-24C2-4942-9E73-C831750FDF4F}]
@="ISetPointMediaMode"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{DA3D4C0B-5BDD-4508-8FD5-90E76576DC33}]
@="_ISetPointCOMEvents"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SetPointCOMWMP9.SetPointCOM]
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SetPointCOMWMP9.SetPointCOM]
@="SetPointCOM Class"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SetPointCOMWMP9.SetPointCOM\CurVer]
@="SetPointCOMWMP9.SetPointCOM.1"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SetPointCOMWMP9.SetPointCOM.1]
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SetPointCOMWMP9.SetPointCOM.1]
@="SetPointCOM Class"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{2812F19C-D8F1-4D0A-8EB2-B5518AB7F3CD}\1.0\0\win32]
@="C:\Program Files\Logitech\SetPointP\kbcplext.dll"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{2812F19C-D8F1-4D0A-8EB2-B5518AB7F3CD}\1.0\HELPDIR]
@="C:\Program Files\Logitech\SetPointP"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{2D5E2D34-BED5-4B9F-9793-A31E26E6806E}\4.5\0\win32]
@="C:\Program Files\Logitech\SetPointP\KEMMAPI.dll"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{2D5E2D34-BED5-4B9F-9793-A31E26E6806E}\4.5\HELPDIR]
@="C:\Program Files\Logitech\SetPointP\"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{4E30E163-5438-415C-B823-A58BEAD89600}\1.0\0\win32]
@="C:\Program Files\Logitech\SetPointP\mcplext.dll"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{4E30E163-5438-415C-B823-A58BEAD89600}\1.0\HELPDIR]
@="C:\Program Files\Logitech\SetPointP"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{5080A4AE-8E98-4C49-BF62-D686F4E03C5D}\1.0]
@="SetPointCOMWMP9 1.0 Type Library"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{5080A4AE-8E98-4C49-BF62-D686F4E03C5D}\1.0\0\win32]
@="C:\Program Files\Logitech\SetPointP\SetPointCOMWMP9.dll"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{5080A4AE-8E98-4C49-BF62-D686F4E03C5D}\1.0\HELPDIR]
@="C:\Program Files\Logitech\SetPointP"
[HKEY_LOCAL_MACHINE\SOFTWARE\Logitech\AWSetPoint II]
[HKEY_LOCAL_MACHINE\SOFTWARE\Logitech\Bluetooth\CurrentVersion\Setup]
"Directory"="C:\Program Files\Logitech\SetPointP"
[HKEY_LOCAL_MACHINE\SOFTWARE\Logitech\SetPoint]
[HKEY_LOCAL_MACHINE\SOFTWARE\Logitech\SetPoint\CurrentVersion\Setup]
"ShortcutsForBT"="C:\Program Files\Logitech\SetPointP\Bluetooth Connection Assistant.lnk C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Logitech\Mouse and Keyboard\Bluetooth Connection Assistant.lnk"
[HKEY_LOCAL_MACHINE\SOFTWARE\Logitech\SetPoint\CurrentVersion\Setup]
"ShortcutsForBT"="C:\Program Files\Logitech\SetPointP\Bluetooth Connection Assistant.lnk C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Logitech\Mouse and Keyboard\Bluetooth Connection Assistant.lnk"
[HKEY_LOCAL_MACHINE\SOFTWARE\Logitech\SetPoint\CurrentVersion\Setup]
"ShortcutsForBT"="C:\Program Files\Logitech\SetPointP\Bluetooth Connection Assistant.lnk C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Logitech\Mouse and Keyboard\Bluetooth Connection Assistant.lnk"
[HKEY_LOCAL_MACHINE\SOFTWARE\Logitech\SetPoint II]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\LBTWIZ.EXE]
@="C:\Program Files\Logitech\SetPointP\LBTWiz.exe"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\LBTWIZ.EXE]
@="C:\Program Files\Logitech\SetPointP\LBTWiz.exe"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Controls Folder\Keyboard\shellex\PropertySheetHandlers\SetPoint]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Controls Folder\Mouse\shellex\PropertySheetHandlers\SetPoint]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0704CDBD0A274EC45B838D687B4DAD0B]
"BE9D894AB729B954586DDDE68F2C5C46"="C:\Program Files\Common Files\LogiShrd\eReg\SetPoint\"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-21-3023818610-4011313913-1453065253-1000\Components\0704CDBD0A274EC45B838D687B4DAD0B]
"EACB9EE39A9E5E54B9C1384A3D750EC5"="C:\Program Files\Common Files\LogiShrd\eReg\SetPoint\"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SP6]
"DisplayName"="Logitech SetPoint 6.0"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SP6]
"DisplayName"="Logitech SetPoint 6.0"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SP6]
"DisplayName"="Logitech SetPoint 6.0"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SP6]
"DisplayName"="Logitech SetPoint 6.0"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SP6]
"DisplayName"="Logitech SetPoint 6.0"
[HKEY_USERS\S-1-5-21-3023818610-4011313913-1453065253-1000\Software\Logitech\Setpoint]
[HKEY_USERS\S-1-5-21-3023818610-4011313913-1453065253-1000\Software\Logitech\SetPointProductivityUpdater]

-=End Of File=-

#12 cryptodan

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Posted 28 April 2010 - 02:44 PM

Have you tried Safe Mode?

#13 Philip Brampton

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Posted 28 April 2010 - 02:47 PM

Exactly the same result
Regards.

#14 cryptodan

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Posted 28 April 2010 - 02:49 PM

Is Set Point currently running you can verify this by CTRL + ALT + DEL.

#15 Broni

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Posted 28 April 2010 - 02:51 PM

Now, before we do anything else, I need t know more about Setpoint, so we won't break something.
I assume, Setpoint 6 is some kind of mouse/keyboard software, which gives those two devices some extra features, correct?
Are we talking here about desktop, or laptop?
Are both of yours keyboard and mouse, Logitech?
Do you need Setpoint in order to have both devices working, or it's just some extra software?
Making it simple...if we remove all Setpoint traces will your keyboard/mouse still work?

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