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Infected with "Bankerfox.A" and/or "Win32/Nuqel.E"


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#1 MNewmark

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Posted 27 April 2010 - 10:49 PM

My computer is infected with "Bankerfox.A" and/or "Win32/Nuqel.E" (which seem to be one and the same).

The virus causes popup windows to appear, which say either:
"Infiltration alert, ..., Threat: Win32/Nuqel.E"
"Infiltration alert, ..., Threat: Win32/Bankerbox.A"
"Antivirus software alert, ..., Vulnerabilities found"
"Application cannot be executed. The file findstr.exe is infected. Do you want to activate your antivirus software now?"

I have current versions of Symantec Antivirus and also Max Spyware Detector, but this virus is preventing me from running a scan.
I downloaded the "Defogger", "DDS", and "GMER" applications from your site as per your instructions, but this virus prevents me from running either one of these, which is why I can't attach any files for your diagnostic. Are you still able to help?

Thank you,

M. Newmark

Edited by Budapest, 27 April 2010 - 10:51 PM.
Moved from Virus, Trojan, Spyware, and Malware Removal Logs ~BP


BC AdBot (Login to Remove)

 


#2 Budapest

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Posted 27 April 2010 - 10:52 PM

Please download Malwarebytes Anti-Malware (v1.44) and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 MNewmark

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Posted 28 April 2010 - 12:18 AM

Thanks for your quick reply. I was able to download MBAM with no problem.
At first the virus prevented me from running MBAM, but after restarting the computer a few times I was able to run it before the virus became active.
The the virus prevented me from opening the Log, but again after restarting the computer a few more times, I was able to get the log before the virus became active.
Unfortunately the virus is still active now, but here is the log I got from MBAM:


Malwarebytes' Anti-Malware 1.45
www.malwarebytes.org

Database version: 3930

Windows 5.1.2600 Service Pack 2
Internet Explorer 7.0.5730.13

4/28/2010 12:00:18 AM
mbam-log-2010-04-28 (00-00-18).txt

Scan type: Quick scan
Objects scanned: 111978
Time elapsed: 11 minute(s), 19 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 2
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\The Weather Channel (Adware.Hotbar) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\MSFox (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\MyWaySA (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\MyWaySA\SrchAsDe (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\system32\2vAfwG14.exe.a_a (Trojan.Agent) -> Quarantined and deleted successfully.

#4 Budapest

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Posted 28 April 2010 - 12:23 AM

Download this file and save it to your desktop:

http://download.bleepingcomputer.com/grinler/rkill.scr

Double-click the file to run it. A command window will open briefly. Then run another quick scan with Malwarebytes. Post the Malwarebytes log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 MNewmark

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Posted 28 April 2010 - 12:55 AM

Here it is:

Malwarebytes' Anti-Malware 1.45
www.malwarebytes.org

Database version: 3930

Windows 5.1.2600 Service Pack 2
Internet Explorer 7.0.5730.13

4/28/2010 12:39:47 AM
mbam-log-2010-04-28 (00-39-47).txt

Scan type: Quick scan
Objects scanned: 111986
Time elapsed: 8 minute(s), 25 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\avsoft (Trojan.Fraudpack) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\avsoft (Trojan.Fraudpack) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 Budapest

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Posted 28 April 2010 - 12:58 AM

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply (you can edit out all the cookies in the log if you like).
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 MNewmark

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Posted 28 April 2010 - 07:45 PM

Here it is:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/28/2010 at 10:37 AM

Application Version : 4.35.1002

Core Rules Database Version : 4744
Trace Rules Database Version: 1978

Scan type : Complete Scan
Total Scan Time : 01:38:20

Memory items scanned : 206
Memory threats detected : 0
Registry items scanned : 6666
Registry threats detected : 1
File items scanned : 31156
File threats detected : 17

Adware.Tracking Cookie
C:\Documents and Settings\DANILO DIEDRICHS\Cookies\danilo_diedrichs@atdmt[1].txt
C:\Documents and Settings\DANILO DIEDRICHS\Cookies\danilo_diedrichs@bs.serving-sys[1].txt
C:\Documents and Settings\DANILO DIEDRICHS\Cookies\danilo_diedrichs@serving-sys[2].txt
C:\Documents and Settings\DANILO DIEDRICHS\Cookies\danilo_diedrichs@ad.yieldmanager[1].txt
C:\Documents and Settings\DANILO DIEDRICHS\Cookies\danilo_diedrichs@content.yieldmanager[2].txt
C:\Documents and Settings\DANILO DIEDRICHS\Cookies\danilo_diedrichs@advertising[2].txt
C:\Documents and Settings\DANILO DIEDRICHS\Cookies\danilo_diedrichs@content.yieldmanager[3].txt
C:\Documents and Settings\DANILO DIEDRICHS\Cookies\danilo_diedrichs@mediaplex[2].txt
C:\Documents and Settings\DANILO DIEDRICHS\Cookies\danilo_diedrichs@doubleclick[2].txt
C:\Documents and Settings\DANILO DIEDRICHS\Cookies\danilo_diedrichs@ads.pointroll[1].txt
C:\Documents and Settings\DANILO DIEDRICHS\Cookies\danilo_diedrichs@apmebf[1].txt
C:\Documents and Settings\DANILO DIEDRICHS\Cookies\danilo_diedrichs@zedo[1].txt
C:\Documents and Settings\DANILO DIEDRICHS\Cookies\danilo_diedrichs@imrworldwide[2].txt
C:\Documents and Settings\DANILO DIEDRICHS\Cookies\danilo_diedrichs@pointroll[2].txt
C:\Documents and Settings\DANILO DIEDRICHS\Cookies\danilo_diedrichs@msnportal.112.2o7[1].txt
C:\Documents and Settings\DANILO DIEDRICHS\Cookies\danilo_diedrichs@doubleclick[1].txt

Rogue.AntivirusSoft
HKU\S-1-5-21-1802115183-4067822470-882214270-1005\Software\avsoft

Adware.CouponBar
C:\WINDOWS\SYSTEM32\CPNPRT2.CID

#8 Budapest

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Posted 28 April 2010 - 07:48 PM

How's your computer running now?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#9 MNewmark

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Posted 28 April 2010 - 08:42 PM

Unfortunately nothing has changed, the virus us still active...

#10 Budapest

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Posted 29 April 2010 - 12:01 AM

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#11 MNewmark

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Posted 29 April 2010 - 07:49 PM

I followed your instructions and started the Express Scan. But after a few minutes, the Express Scan slows down and eventually stops altogether. This has happened 4 times, so I cannot get the scan to ever finish scanning.
Do you have any suggestions?

#12 Budapest

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Posted 29 April 2010 - 07:54 PM

Are you now able to run DDS and/or GMER?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#13 Budapest

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Posted 30 April 2010 - 03:43 PM

I split off your last post and moved it here: http://www.bleepingcomputer.com/forums/t/313836/infected-with-bankerfoxa-andor-win32nuqele/

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MR Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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