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Search Engine Re-Directs


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27 replies to this topic

#1 johncolarelli

johncolarelli

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  • Gender:Male
  • Location:Riverton NJ
  • Local time:07:58 PM

Posted 27 April 2010 - 05:29 PM

Hello, as a follow up to my previous thread:

http://www.bleepingcomputer.com/forums/t/312533/help-firefoxie-search-engine-google-and-yahoo-re-directs/

I am running Windows XP, Service Pack #3. We've had issues for the past 10 days or so with browser re-directs in IE and Firefox. We seem to have the IE re-directs under control, but they continue in Firefox despite repeated attempts to clear the problem.

I tried to run GMER, but it froze the 2 times I ran it, and in 1 instance caused the 'blue screen of death' to appear (when trying to run a Sections scan only). I cannot run my computer in Safe Mode since an Anti-Virus attack in November, 2009.

Here's my DDS log, please review. Any help would be greatly appreciated, thanks!

*************************************************************

DDS (Ver_10-03-17.01) - NTFSx86
Run by Jack at 17:50:17.10 on Tue 04/27/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_20
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1225 [GMT -4:00]

AV: Spyware Doctor with AntiVirus *On-access scanning enabled* (Outdated) {D3C23B96-C9DC-477F-8EF1-69AF17A6EFF6}
AV: Norton Internet Security 2006 *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Worm Protection *disabled* {990F9400-4CEE-43EA-A83A-D013ADD8EA6E}
FW: Norton Internet Security 2006 *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\PROGRA~1\ENIGMA~1\SPYHUN~1\SH4SER~1.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Nero\Nero BackItUp 4\NBService.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Common Files\Pure Networks Shared\Platform\nmctxth.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Enigma Software Group\SpyHunter\SpyHunter4.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\WINDOWS\system32\Macromed\Shockwave 10\PostUpdate.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Jack\Desktop\dds.com

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
uInternet Settings,ProxyServer = http=127.0.0.1:5555
uInternet Settings,ProxyOverride =
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Norton Internet Security 2006: {0b53eac3-8d69-4b9e-9b19-a37c9a5676a7} - c:\program files\common files\symantec shared\adblocking\NISShExt.dll
TB: Norton AntiVirus: {c4069e3a-68f1-403e-b40e-20066696354b} - c:\program files\norton internet security\norton antivirus\NavShExt.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [DellSupport] "c:\program files\dell support\DSAgnt.exe" /startup
uRunOnce: [SWHelper] "c:\windows\system32\macromed\shockwave 10\PostUpdate.exe" 1014020
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\Iaanotif.exe
mRun: [DMXLauncher] c:\program files\dell\media experience\DMXLauncher.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [URLLSTCK.exe] c:\program files\norton internet security\UrlLstCk.exe
mRun: [DLA] c:\windows\system32\dla\DLACTRLW.EXE
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [HP Software Update] "c:\program files\hp\hp software update\HPWuSchd2.exe"
mRun: [HP Component Manager] "c:\program files\hp\hpcoretech\hpcmpmgr.exe"
mRun: [tgcmd] c:\program files\support.com\bin\tgcmd.exe /server /startmonitor /deaf
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [nmctxth] "c:\program files\common files\pure networks shared\platform\nmctxth.exe"
mRun: [nwiz] c:\program files\nvidia corporation\nview\nwiz.exe /install
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\isuspm.exe -startup
mRun: [SpyHunter Security Suite] c:\program files\enigma software group\spyhunter\SpyHunter4.exe
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mPolicies-system: EnableLUA = 0 (0x0)
LSP: c:\program files\common files\pc tools\lsp\PCTLsp.dll
Trusted Zone: intuit.com\ttlc
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/3/9/8/398422c0-8d3e-40e1-a617-af65a72a0465/LegitCheckControl.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1238547329776
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {9B17FE0E-51F2-4692-8B32-8EFB805FC0E7} - hxxp://h30155.www3.hp.com/ediags/dd/install/guidedsolutions.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_11-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -
DPF: {F281A59C-7B65-11D3-8617-0010830243BD} - file://c:\program files\autocad 2002\AcPreview.ocx
Filter: text/html - {58604a81-cecc-404a-a496-f696e902c698} -
Handler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - c:\program files\hp\hpcoretech\comp\hpuiprot.dll
Handler: pure-go - {4746C79A-2042-4332-8650-48966E44ABA8} - c:\program files\common files\pure networks shared\platform\puresp4.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
Hosts: 91.212.127.227 winsecurepro2009.microsoft.com
Hosts: 91.212.127.227 winsecurepro2009.com
Hosts: 91.212.127.227 www.winsecurepro2009.com

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\jack\applic~1\mozilla\firefox\profiles\eqcmmlrr.default\
FF - component: c:\documents and settings\jack\application data\mozilla\firefox\profiles\eqcmmlrr.default\extensions\{e001c731-5e37-4538-a5cb-8168736a2360}\components\qscanff.dll
FF - plugin: c:\documents and settings\jack\application data\mozilla\firefox\profiles\eqcmmlrr.default\extensions\{e001c731-5e37-4538-a5cb-8168736a2360}\plugins\npqscan.dll
FF - plugin: c:\program files\google\google updater\2.4.1536.6592\npCIDetect13.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - HiddenExtension: XUL Cache: {FC9E500B-EF41-4CCD-B505-BA7AB6F8CF84} - c:\documents and settings\jack\local settings\application data\{FC9E500B-EF41-4CCD-B505-BA7AB6F8CF84}
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - truec:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);
c:\program files\mozilla firefox\greprefs\all.js - pref("html5.enable", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-6-20 64160]
R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2009-9-13 206256]
R0 TfFsMon;TfFsMon;c:\windows\system32\drivers\TfFsMon.sys [2009-9-13 51488]
R0 TfSysMon;TfSysMon;c:\windows\system32\drivers\TfSysMon.sys [2009-9-13 39200]
R1 pctgntdi;pctgntdi;c:\windows\system32\drivers\pctgntdi.sys [2009-9-13 159600]
R1 SASDIFSV;SASDIFSV;c:\docume~1\jack\locals~1\temp\sas_selfextract\SASDIFSV.SYS [2010-4-25 9968]
R1 SASKUTIL;SASKUTIL;c:\docume~1\jack\locals~1\temp\sas_selfextract\SASKUTIL.sys [2010-4-25 74480]
R1 SAVRT;SAVRT;c:\program files\norton internet security\norton antivirus\savrt.sys [2005-11-17 334984]
R1 SAVRTPEL;SAVRTPEL;c:\program files\norton internet security\norton antivirus\Savrtpel.sys [2005-11-17 53896]
R1 SolDisk;SolDisk;c:\windows\system32\drivers\soldisk.sys [2008-3-17 38344]
R1 SolFS;SolFS;c:\windows\system32\drivers\solfs.sys [2008-3-17 285256]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\CCEVTMGR.EXE [2005-11-17 191848]
R2 ccProxy;Symantec Network Proxy;c:\program files\common files\symantec shared\CCPROXY.EXE [2005-11-17 202088]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\CCSETMGR.EXE [2005-11-17 169320]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-3-9 1003344]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R2 navapsvc;Norton AntiVirus Auto-Protect Service;c:\program files\norton internet security\norton antivirus\NAVAPSVC.EXE [2005-11-17 139888]
R2 SpyHunter 4 Service;SpyHunter 4 Service;c:\progra~1\enigma~1\spyhun~1\SH4SER~1.EXE [2010-3-24 323992]
R2 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2007-1-9 1251720]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-8-27 102448]
R3 esgiguard;esgiguard;c:\program files\enigma software group\spyhunter\esgiguard.sys [2010-1-27 5248]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20100427.002\NAVENG.Sys [2010-4-27 84912]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20100427.002\NavEx15.Sys [2010-4-27 1324720]
S3 LinksysUpdater;Linksys Updater;c:\program files\linksys\linksys updater\bin\LinksysUpdater.exe [2008-11-13 204800]
S3 pctplsg;pctplsg;c:\windows\system32\drivers\pctplsg.sys [2009-9-13 64392]
S3 SASENUM;SASENUM;\??\c:\docume~1\jack\locals~1\temp\sas_selfextract\sasenum.sys --> c:\docume~1\jack\locals~1\temp\sas_selfextract\SASENUM.SYS [?]
S3 SAVScan;Symantec AVScan;c:\program files\norton internet security\norton antivirus\SAVScan.exe [2005-11-17 198368]
S3 TfNetMon;TfNetMon;c:\windows\system32\drivers\TfNetMon.sys [2009-9-13 33056]
S3 ThreatFire;ThreatFire;c:\program files\spyware doctor\tfengine\tfservice.exe service --> c:\program files\spyware doctor\tfengine\TFService.exe service [?]

============== File Associations ===============

.scr=AutoCADScriptFile

=============== Created Last 30 ================

2010-04-27 02:07:58 0 d-----w- c:\docume~1\jack\applic~1\QuickScan
2010-04-26 20:05:09 0 d-----w- c:\docume~1\jack\applic~1\SUPERAntiSpyware.com
2010-04-26 20:05:09 0 d-----w- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2010-04-20 02:34:27 0 d-----w- c:\program files\AVG
2010-04-18 18:14:55 411368 ----a-w- c:\windows\system32\deployJava1.dll
2010-04-18 18:11:35 0 d-----w- c:\program files\Jagex Games Studio
2010-04-17 13:18:25 0 d-----w- C:\sh4ldr
2010-04-17 13:14:46 0 d-sh--w- c:\documents and settings\jack\IECompatCache
2010-03-29 23:55:38 0 ----a-w- c:\documents and settings\jack\jagex__preferences3.dat

==================== Find3M ====================

2010-04-24 17:00:35 75 ----a-w- c:\documents and settings\jack\jagex_runescape_preferences2.dat
2010-04-24 17:00:31 41 ----a-w- c:\documents and settings\jack\jagex_runescape_preferences.dat
2010-03-30 04:46:30 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-03-30 04:45:52 20824 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-03-14 01:49:44 444952 ----a-w- c:\windows\system32\wrap_oal.dll
2010-03-14 01:49:44 109080 ----a-w- c:\windows\system32\OpenAL32.dll
2010-03-10 06:15:52 420352 ----a-w- c:\windows\system32\vbscript.dll
2010-03-10 06:15:52 420352 ----a-w- c:\windows\system32\dllcache\vbscript.dll
2010-03-04 19:01:09 503808 ----a-w- c:\windows\system32\MSVCP71.DLL
2010-03-04 19:01:09 348160 ----a-w- c:\windows\system32\MSVCR71.DLL
2010-03-04 19:01:09 1060864 ----a-w- c:\windows\system32\MFC71.DLL
2010-02-25 15:54:36 11070976 ----a-w- c:\windows\system32\dllcache\ieframe.dll
2010-02-24 13:11:07 455680 ------w- c:\windows\system32\dllcache\mrxsmb.sys
2010-02-24 09:54:25 173056 ----a-w- c:\windows\system32\dllcache\ie4uinit.exe
2010-02-17 13:10:28 2189952 ------w- c:\windows\system32\dllcache\ntoskrnl.exe
2010-02-16 14:08:49 2146304 ----a-w- c:\windows\system32\ntoskrnl.exe
2010-02-16 14:08:49 2146304 ------w- c:\windows\system32\dllcache\ntkrnlmp.exe
2010-02-16 13:25:04 2066816 ------w- c:\windows\system32\dllcache\ntkrnlpa.exe
2010-02-16 13:25:04 2024448 ----a-w- c:\windows\system32\ntkrnlpa.exe
2010-02-16 13:25:04 2024448 ------w- c:\windows\system32\dllcache\ntkrpamp.exe
2010-02-12 04:33:11 100864 ----a-w- c:\windows\system32\6to4svc.dll
2010-02-12 04:33:11 100864 ------w- c:\windows\system32\dllcache\6to4svc.dll
2010-02-11 12:02:15 226880 ------w- c:\windows\system32\dllcache\tcpip6.sys
2009-04-05 14:20:31 0 ----a-w- c:\program files\temp01
2007-02-13 15:32:10 88 --sh--r- c:\windows\system32\32B7B4BF86.sys
2007-02-13 15:32:21 2828 --sha-w- c:\windows\system32\KGyGaAvL.sys
2008-08-27 23:05:50 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008082720080828\index.dat
2009-03-02 22:36:12 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009030220090303\index.dat

============= FINISH: 17:51:26.90 ===============


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#2 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
  • 24,794 posts
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  • Gender:Male
  • Location:Munich,Germany
  • Local time:01:58 AM

Posted 02 May 2010 - 08:22 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE



Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#3 johncolarelli

johncolarelli
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  • Gender:Male
  • Location:Riverton NJ
  • Local time:07:58 PM

Posted 02 May 2010 - 09:54 AM

Hello, Schrauber, thanks for the reply! We've had issues with search re-directs from Yahoo & Google in both IE and Firefox. In the case of Firefox, Yahoo wouldn't even stay open log enough to search and would immediately re-direct to 'cars4all.biz' but in Google, we could search but would be re-directed when trying to select a link. It's been about a week since we've done much of anything, but in our weekly 'full' scan through our Norton Protection Center, nothing was noted as a virus. We do definition updates for Norton at least once a week and run Windows update once a week as well.

I ran DDS, here are the logs - the 'attach' file is also attached to this post:


DDS (Ver_10-03-17.01) - NTFSx86
Run by Jack at 10:25:33.49 on Sun 05/02/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_20
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1074 [GMT -4:00]

AV: Spyware Doctor with AntiVirus *On-access scanning enabled* (Outdated) {D3C23B96-C9DC-477F-8EF1-69AF17A6EFF6}
AV: Norton Internet Security 2006 *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Worm Protection *disabled* {990F9400-4CEE-43EA-A83A-D013ADD8EA6E}
FW: Norton Internet Security 2006 *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\PROGRA~1\ENIGMA~1\SPYHUN~1\SH4SER~1.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Nero\Nero BackItUp 4\NBService.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\WINDOWS\system32\Macromed\Shockwave 10\PostUpdate.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Enigma Software Group\SpyHunter\SpyHunter4.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Documents and Settings\Jack\Desktop\dds.com

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
uInternet Settings,ProxyServer = http=127.0.0.1:5555
uInternet Settings,ProxyOverride = <local>
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Norton Internet Security 2006: {0b53eac3-8d69-4b9e-9b19-a37c9a5676a7} - c:\program files\common files\symantec shared\adblocking\NISShExt.dll
TB: Norton AntiVirus: {c4069e3a-68f1-403e-b40e-20066696354b} - c:\program files\norton internet security\norton antivirus\NavShExt.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [DellSupport] "c:\program files\dell support\DSAgnt.exe" /startup
uRunOnce: [SWHelper] "c:\windows\system32\macromed\shockwave 10\PostUpdate.exe" 1014020
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\Iaanotif.exe
mRun: [DMXLauncher] c:\program files\dell\media experience\DMXLauncher.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [URLLSTCK.exe] c:\program files\norton internet security\UrlLstCk.exe
mRun: [DLA] c:\windows\system32\dla\DLACTRLW.EXE
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [HP Software Update] "c:\program files\hp\hp software update\HPWuSchd2.exe"
mRun: [HP Component Manager] "c:\program files\hp\hpcoretech\hpcmpmgr.exe"
mRun: [tgcmd] c:\program files\support.com\bin\tgcmd.exe /server /startmonitor /deaf
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [nmctxth] "c:\program files\common files\pure networks shared\platform\nmctxth.exe"
mRun: [nwiz] c:\program files\nvidia corporation\nview\nwiz.exe /install
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\isuspm.exe -startup
mRun: [SpyHunter Security Suite] c:\program files\enigma software group\spyhunter\SpyHunter4.exe
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mPolicies-system: EnableLUA = 0 (0x0)
LSP: c:\program files\common files\pc tools\lsp\PCTLsp.dll
Trusted Zone: intuit.com\ttlc
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/3/9/8/398422c0-8d3e-40e1-a617-af65a72a0465/LegitCheckControl.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1238547329776
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {9B17FE0E-51F2-4692-8B32-8EFB805FC0E7} - hxxp://h30155.www3.hp.com/ediags/dd/install/guidedsolutions.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_11-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -
DPF: {F281A59C-7B65-11D3-8617-0010830243BD} - file://c:\program files\autocad 2002\AcPreview.ocx
Filter: text/html - {58604a81-cecc-404a-a496-f696e902c698} -
Handler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - c:\program files\hp\hpcoretech\comp\hpuiprot.dll
Handler: pure-go - {4746C79A-2042-4332-8650-48966E44ABA8} - c:\program files\common files\pure networks shared\platform\puresp4.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
Hosts: 91.212.127.227 winsecurepro2009.microsoft.com
Hosts: 91.212.127.227 winsecurepro2009.com
Hosts: 91.212.127.227 www.winsecurepro2009.com

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\jack\applic~1\mozilla\firefox\profiles\eqcmmlrr.default\
FF - component: c:\documents and settings\jack\application data\mozilla\firefox\profiles\eqcmmlrr.default\extensions\{e001c731-5e37-4538-a5cb-8168736a2360}\components\qscanff.dll
FF - plugin: c:\program files\google\google updater\2.4.1536.6592\npCIDetect13.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - HiddenExtension: XUL Cache: {FC9E500B-EF41-4CCD-B505-BA7AB6F8CF84} - c:\documents and settings\jack\local settings\application data\{FC9E500B-EF41-4CCD-B505-BA7AB6F8CF84}
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - truec:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);
c:\program files\mozilla firefox\greprefs\all.js - pref("html5.enable", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-6-20 64160]
R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2009-9-13 206256]
R0 TfFsMon;TfFsMon;c:\windows\system32\drivers\TfFsMon.sys [2009-9-13 51488]
R0 TfSysMon;TfSysMon;c:\windows\system32\drivers\TfSysMon.sys [2009-9-13 39200]
R1 pctgntdi;pctgntdi;c:\windows\system32\drivers\pctgntdi.sys [2009-9-13 159600]
R1 SASDIFSV;SASDIFSV;c:\docume~1\jack\locals~1\temp\sas_selfextract\SASDIFSV.SYS [2010-4-25 9968]
R1 SASKUTIL;SASKUTIL;c:\docume~1\jack\locals~1\temp\sas_selfextract\SASKUTIL.sys [2010-4-25 74480]
R1 SAVRT;SAVRT;c:\program files\norton internet security\norton antivirus\savrt.sys [2005-11-17 334984]
R1 SAVRTPEL;SAVRTPEL;c:\program files\norton internet security\norton antivirus\Savrtpel.sys [2005-11-17 53896]
R1 SolDisk;SolDisk;c:\windows\system32\drivers\soldisk.sys [2008-3-17 38344]
R1 SolFS;SolFS;c:\windows\system32\drivers\solfs.sys [2008-3-17 285256]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\CCEVTMGR.EXE [2005-11-17 191848]
R2 ccProxy;Symantec Network Proxy;c:\program files\common files\symantec shared\CCPROXY.EXE [2005-11-17 202088]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\CCSETMGR.EXE [2005-11-17 169320]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-3-9 1003344]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R2 navapsvc;Norton AntiVirus Auto-Protect Service;c:\program files\norton internet security\norton antivirus\NAVAPSVC.EXE [2005-11-17 139888]
R2 SpyHunter 4 Service;SpyHunter 4 Service;c:\progra~1\enigma~1\spyhun~1\SH4SER~1.EXE [2010-3-24 323992]
R2 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2007-1-9 1251720]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-8-27 102448]
R3 esgiguard;esgiguard;c:\program files\enigma software group\spyhunter\esgiguard.sys [2010-1-27 5248]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20100501.002\NAVENG.Sys [2010-5-1 84912]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20100501.002\NavEx15.Sys [2010-5-1 1324720]
S3 LinksysUpdater;Linksys Updater;c:\program files\linksys\linksys updater\bin\LinksysUpdater.exe [2008-11-13 204800]
S3 pctplsg;pctplsg;c:\windows\system32\drivers\pctplsg.sys [2009-9-13 64392]
S3 SASENUM;SASENUM;\??\c:\docume~1\jack\locals~1\temp\sas_selfextract\sasenum.sys --> c:\docume~1\jack\locals~1\temp\sas_selfextract\SASENUM.SYS [?]
S3 SAVScan;Symantec AVScan;c:\program files\norton internet security\norton antivirus\SAVScan.exe [2005-11-17 198368]
S3 TfNetMon;TfNetMon;c:\windows\system32\drivers\TfNetMon.sys [2009-9-13 33056]
S3 ThreatFire;ThreatFire;c:\program files\spyware doctor\tfengine\tfservice.exe service --> c:\program files\spyware doctor\tfengine\TFService.exe service [?]

============== File Associations ===============

.scr=AutoCADScriptFile

=============== Created Last 30 ================

2010-04-27 02:07:58 0 d-----w- c:\docume~1\jack\applic~1\QuickScan
2010-04-26 20:05:09 0 d-----w- c:\docume~1\jack\applic~1\SUPERAntiSpyware.com
2010-04-26 20:05:09 0 d-----w- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2010-04-20 02:34:27 0 d-----w- c:\program files\AVG
2010-04-18 18:14:55 411368 ----a-w- c:\windows\system32\deployJava1.dll
2010-04-18 18:11:35 0 d-----w- c:\program files\Jagex Games Studio
2010-04-17 13:18:25 0 d-----w- C:\sh4ldr
2010-04-17 13:14:46 0 d-sh--w- c:\documents and settings\jack\IECompatCache

==================== Find3M ====================

2010-05-01 15:34:51 75 ----a-w- c:\documents and settings\jack\jagex_runescape_preferences2.dat
2010-05-01 15:34:51 41 ----a-w- c:\documents and settings\jack\jagex_runescape_preferences.dat
2010-03-30 04:46:30 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-03-30 04:45:52 20824 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-03-29 23:55:38 0 ----a-w- c:\documents and settings\jack\jagex__preferences3.dat
2010-03-14 01:49:44 444952 ----a-w- c:\windows\system32\wrap_oal.dll
2010-03-14 01:49:44 109080 ----a-w- c:\windows\system32\OpenAL32.dll
2010-03-10 06:15:52 420352 ----a-w- c:\windows\system32\vbscript.dll
2010-03-10 06:15:52 420352 ----a-w- c:\windows\system32\dllcache\vbscript.dll
2010-03-04 19:01:09 503808 ----a-w- c:\windows\system32\MSVCP71.DLL
2010-03-04 19:01:09 348160 ----a-w- c:\windows\system32\MSVCR71.DLL
2010-03-04 19:01:09 1060864 ----a-w- c:\windows\system32\MFC71.DLL
2010-02-25 15:54:36 11070976 ----a-w- c:\windows\system32\dllcache\ieframe.dll
2010-02-24 13:11:07 455680 ------w- c:\windows\system32\dllcache\mrxsmb.sys
2010-02-24 09:54:25 173056 ----a-w- c:\windows\system32\dllcache\ie4uinit.exe
2010-02-17 13:10:28 2189952 ------w- c:\windows\system32\dllcache\ntoskrnl.exe
2010-02-16 14:08:49 2146304 ----a-w- c:\windows\system32\ntoskrnl.exe
2010-02-16 14:08:49 2146304 ------w- c:\windows\system32\dllcache\ntkrnlmp.exe
2010-02-16 13:25:04 2066816 ------w- c:\windows\system32\dllcache\ntkrnlpa.exe
2010-02-16 13:25:04 2024448 ----a-w- c:\windows\system32\ntkrnlpa.exe
2010-02-16 13:25:04 2024448 ------w- c:\windows\system32\dllcache\ntkrpamp.exe
2010-02-12 04:33:11 100864 ----a-w- c:\windows\system32\6to4svc.dll
2010-02-12 04:33:11 100864 ------w- c:\windows\system32\dllcache\6to4svc.dll
2010-02-11 12:02:15 226880 ------w- c:\windows\system32\dllcache\tcpip6.sys
2009-04-05 14:20:31 0 ----a-w- c:\program files\temp01
2007-02-13 15:32:10 88 --sh--r- c:\windows\system32\32B7B4BF86.sys
2007-02-13 15:32:21 2828 --sha-w- c:\windows\system32\KGyGaAvL.sys
2008-08-27 23:05:50 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008082720080828\index.dat
2009-03-02 22:36:12 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009030220090303\index.dat

============= FINISH: 10:26:33.39 ===============

GMER Log:

GMER 1.0.15.15281 - http://www.gmer.net
Rootkit scan 2010-05-02 10:36:55
Windows 5.1.2600 Service Pack 3
Running: gmer.exe; Driver: C:\DOCUME~1\Jack\LOCALS~1\Temp\awloquod.sys


---- System - GMER 1.0.15 ----

SSDT 89ACB6A0 ZwConnectPort
SSDT PCTCore.sys (PC Tools KDS Core Driver/PC Tools) ZwCreateKey [0xB7E3DD72]
SSDT PCTCore.sys (PC Tools KDS Core Driver/PC Tools) ZwCreateProcess [0xB7E1E9A6]
SSDT PCTCore.sys (PC Tools KDS Core Driver/PC Tools) ZwCreateProcessEx [0xB7E1EB98]
SSDT \??\C:\Program Files\Enigma Software Group\SpyHunter\esgiguard.sys ZwCreateSection [0xB8636700]
SSDT PCTCore.sys (PC Tools KDS Core Driver/PC Tools) ZwDeleteKey [0xB7E3E568]
SSDT \??\C:\WINDOWS\system32\Drivers\SYMEVENT.SYS (Symantec Event Library/Symantec Corporation) ZwDeleteValueKey [0xA6EA0800]
SSDT PCTCore.sys (PC Tools KDS Core Driver/PC Tools) ZwOpenKey [0xB7E3CA80]
SSDT PCTCore.sys (PC Tools KDS Core Driver/PC Tools) ZwRenameKey [0xB7E3EC8A]
SSDT \??\C:\WINDOWS\system32\Drivers\SYMEVENT.SYS (Symantec Event Library/Symantec Corporation) ZwSetValueKey [0xA6EA0A50]
SSDT PCTCore.sys (PC Tools KDS Core Driver/PC Tools) ZwTerminateProcess [0xB7E1E656]

---- Kernel code sections - GMER 1.0.15 ----

.text ntkrnlpa.exe!ZwCallbackReturn + 2C8C 80504528 8 Bytes JMP 6BE8FD0E
.text C:\WINDOWS\system32\DRIVERS\nv4_mini.sys section is writeable [0xB32FF380, 0x3DF545, 0xE8000020]

---- Devices - GMER 1.0.15 ----

AttachedDevice \FileSystem\Ntfs \Ntfs TfFsMon.sys (ThreatFire Filesystem Monitor/PC Tools)
AttachedDevice \FileSystem\Ntfs \Ntfs SYMEVENT.SYS (Symantec Event Library/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\Ip SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\Ip pctgntdi.sys (PC Tools Generic TDI Driver/PC Tools)
AttachedDevice \Driver\Tcpip \Device\Tcp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\Tcp pctgntdi.sys (PC Tools Generic TDI Driver/PC Tools)
AttachedDevice \Driver\Tcpip \Device\Udp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\Udp pctgntdi.sys (PC Tools Generic TDI Driver/PC Tools)
AttachedDevice \Driver\Tcpip \Device\RawIp pctgntdi.sys (PC Tools Generic TDI Driver/PC Tools)
AttachedDevice \Driver\Tcpip \Device\RawIp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)
AttachedDevice \FileSystem\Fastfat \Fat TfFsMon.sys (ThreatFire Filesystem Monitor/PC Tools)
AttachedDevice \FileSystem\Fastfat \Fat SYMEVENT.SYS (Symantec Event Library/Symantec Corporation)

Device \FileSystem\Cdfs \Cdfs DLAIFS_M.SYS (Drive Letter Access Component/Sonic Solutions)

---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\ControlSet001\Control\Session Manager@PendingFileRenameOperations ???Jc:??????dy??? ???????F??????????????????????.???&???????????????????????? ???????F?????J?????????? ??? ?????&???????????????????????? ???????J?????J?????J???????? ?J???????????? ???;??????????????? ??????????????t????? ??J??????????????Hewlett-Packard?????????????????????????? ??? ??????????????? ??? ??????????n?????J??J??????????????dot4usb\vid_03f0&pid_3b11&mi_02&dot4?????;?J?J?J?J?J?J?J?J??? 4??J???G?????G?G??hp psc 1300 series (DOT4)??????J?&??? ???????J?????J??????????????????????????s????????J????? ???????J???????????J????????????????????Z??????????;?????????n???????J????? ???????F5????L????? ???? ??? ?B???&???????????????????????Universal Serial Bus controllers????????1?????????????????8??J??????????????hcp://help/tshoot/tsUSB.htm??????? ??%??????s????J??? ???????J???????????J???????? ?*???????1&??? ???????_?????bCl??? ???????&??????ts???????!???s??????????????????????????????? ???!??????????????? ???????????????????????@???????????????[?[?c???????J???v?g?:??? ???????????????????J???????? ????????

---- EOF - GMER 1.0.15 ----

I'm going to guess there's an issue with the Registry scan. Just a hunch.....

Let me know your thoughts when you can review these, thanks!

Attached Files



#4 schrauber

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Posted 02 May 2010 - 02:28 PM

Hello, johncolarelli
Welcome to the Bleeping Computer Forums. My name is Thomas (Tom is fine), and I will be helping you fixing your problems.

If you do not make a reply in 5 days, we will have to close your topic.

You may want to keep the link to this topic in your favourites. Alternatively, you can click the button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.
  • Please set your system to show all files.
    Click Start, open My Computer, select the Tools menu and click Folder Options.
    Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
    Uncheck: Hide file extensions for known file types
    Uncheck the Hide protected operating system files (recommended) option.
    Click Yes to confirm.





Please go here and have a look how you can disable your security software.

Download Combofix from any of the links below but rename it to before saving it to your desktop.

Link 1
Link 2



--------------------------------------------------------------------

Double click on the renamed Combofix.exe & follow the prompts.
    When finished, it will produce a report for you.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it will produce a log for you. Please include the C:\ComboFix.txt in your next reply.

This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper


If you need help, see this link:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix
regards,
schrauber

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#5 johncolarelli

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Posted 02 May 2010 - 03:06 PM

Thanks, Tom. I will do this as soon as I return home. One quick question, I presume I should run ComboFix offline (not connected to the internet) because of the need to disable virus protection, correct? Please advise, thanks.

John

#6 johncolarelli

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Posted 04 May 2010 - 12:05 AM

Hi Tom - ran ComboFix. It immediately noted "ComboFix has detected the presence of a rootkit and must restart the computer."

Once it restarted, the program ran to completion. The log is attached. Have a look and let me know the next steps, thanks!

Attached Files



#7 schrauber

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Posted 04 May 2010 - 12:43 PM

Hi,

Please don't attach the logfiles, just post it here in the thread.



You must first verify that you can logon to the Windows Recovery Console.
To do so, you must have the Recovery Console installed or use the Windows XP installation cd.

How to install and use the Windows XP Recovery Console


Next, please download maxlook, saving the file to your desktop.
Double click maxlook.exe to run it. Note - you must run it only once!
As instructed when the tool runs, restart the computer and logon to the Recovery Console.
Execute the following bolded command at the x:\windows> prompt <--- the red x represents your operating system drive letter, usually C

batch look.bat

You will see many files copied then return to the x:\windows> prompt.
Type Exit then restart your computer and logon in normal mode.
Please run maxlook.exe again now. Note - you must run it only once!
It will produce looklog.txt on the desktop and open it.
Please post the results here.

NEXT:

Once back in Windows, go to Start > Run, and copy/paste the following then press Enter.

maxlook -sig


Post the log in your next reply
regards,
schrauber

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#8 johncolarelli

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Posted 04 May 2010 - 12:47 PM

Ooop sorry about that - I thought it would be easier than pasting the log which was quite long! I will do that from now on.

I will run these steps tonight and post back results. Thanks!

#9 johncolarelli

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Posted 04 May 2010 - 10:41 PM

Tom - question for you. I don't have XP discs. I have the Dell Operating System DVD that came with my computer, which is a re-installation DVD. Before I try using it and maybe mess something up, would the recovery console be on this disc? Or is there another way to verify the recovery console is installed? Please advise, thanks.

#10 schrauber

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Posted 06 May 2010 - 12:53 PM

You can also go here and create a Recovery Console CD. Just click the link provided there to download the recovery_console_cd.zip and unzip that to your desktop.

Then inside the recovery_console_cd folder that created locate and click on the IE icon titled Readme. This will open a webpage, which will provide the simple steps you will need to follow, as well as a clickable link to go to the MS download page where you can select the BootDisk file download appropriate for your operating system. For example, for an XP SP2 Home Edition you would be downloading WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe.
regards,
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#11 johncolarelli

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Posted 08 May 2010 - 06:53 AM

Great, will do!

#12 schrauber

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Posted 08 May 2010 - 07:36 AM

Ok smile.gif
regards,
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#13 schrauber

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Posted 11 May 2010 - 11:10 PM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
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#14 schrauber

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Posted 12 May 2010 - 03:34 PM

Reopened by user request.
regards,
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#15 johncolarelli

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Posted 14 May 2010 - 01:21 PM

OK, so I've tried to re-create the recovery console as directed, but to no avail. I tried downloading via Service Pack #2 and again through Service Pack #3. In each instance the RecoverCD.exe did NOT create a file called winnt32.exe on the CDs that were created.

I have attached screenshots of the steps taken so you know I followed the directions to the letter.

So any thoughts on now what to do? I plan to call Microsoft to see if they will send me CDs, so we'll see.......

John

Attached Files


Edited by johncolarelli, 14 May 2010 - 02:57 PM.





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